Cool Ideas Fibre ISP – Feedback Thread 3

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DJZassie

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p.p.s That IP (54.156.166.78) is in the States, so a ping of 220 is perfectly normal
 

TheRoDent

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Normally my ping for epic is 135 to 145, so 220 is defs not normal for me
We don't control routing to AWS/Amazon, which is where that IP is hosted, we hand it directly over to them at NAPAfrica at sub 10ms latencies.

Nothing we can do about it, clearly AWS is using a Seacom, or EASSY route, or that host is in the USA, in which case 220ms is normal. Why are you pinging their website?
 

GlassMirror

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We don't control routing to AWS/Amazon, which is where that IP is hosted, we hand it directly over to them at NAPAfrica at sub 10ms latencies.

Nothing we can do about it, clearly AWS is using a Seacom, or EASSY route, or that host is in the USA, in which case 220ms is normal. Why are you pinging their website?
But that doesn't explain the latency I'm experiencing on youtube and Instagram which AFAIK is hosted locally?
 

GlassMirror

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We don't control routing to AWS/Amazon, which is where that IP is hosted, we hand it directly over to them at NAPAfrica at sub 10ms latencies.

Nothing we can do about it, clearly AWS is using a Seacom, or EASSY route, or that host is in the USA, in which case 220ms is normal. Why are you pinging their website?
There's no IP for a server that I can ping and I have to just ping the site to get my pings for fortnite
 

TheRoDent

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But that doesn't explain the latency I'm experiencing on youtube and Instagram which AFAIK is hosted locally?
Some of it, like content might be locally hosted, it's a huge cloud infrastructure.

What are the general symptoms?
 

GlassMirror

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Pages take quite a while to load, plus instagram stories as well and where I could normally watch content on Youtube on 1080P without issue it defaults to 480P while vids take quite some time to load
 

Soul Assassin

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There's no IP for a server that I can ping and I have to just ping the site to get my pings for fortnite
When playing Fortnite you should connect to London and if you're in London your ping should be the 145ms you mentioned.

Pinging the Epic site won't tell you what your in game ping will be.
 

TheRoDent

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Pages take quite a while to load, plus instagram stories as well and where I could normally watch content on Youtube on 1080P without issue it defaults to 480P while vids take quite some time to load
All major content providers, youtube, facebook, netflix have reduced their streaming quality to preserve the global internet, and the load on their servers.
 

GlassMirror

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When playing Fortnite you should connect to London and if you're in London your ping should be the 145ms you mentioned.

Pinging the Epic site won't tell you what your in game ping will be.
I seem to connect to Frankfurt for some reason
 

jannier

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Your 1st screenshots shows packetloss on your router IP, the others and average of 1.8ms latency on your router IP. Your router should have 0% PL and constant average ping of <=0-1ms.
Check your ethernet cables, reset your router back to factory default setting. Something on your LAN is not kosher.
 
Last edited:

jannier

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Give it some time to settle down, it does a web browser request.

Also do a ping/traceroute to dynamodb.eu-central-1.amazonaws.com that's the Europe/Frankfurt node.

Again, we hand this over to AWS and they then route it.

For reference.

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   23 |   23 |    0 |    0 |    0 |    0 |
|               ulj5-cust.coolideas.co.za -    0 |   23 |   23 |    2 |    3 |   24 |    5 |
|               n9b6-cust.coolideas.co.za -    0 |   23 |   23 |    2 |    3 |   10 |    3 |
|               n9dd-cust.coolideas.co.za -    0 |   23 |   23 |    1 |    1 |    1 |    1 |
|                              100.98.0.2 -    0 |   23 |   23 |    0 |    0 |    1 |    1 |
|                              100.98.0.4 -    0 |   23 |   23 |    0 |    0 |    1 |    1 |
|               um9u-cust.coolideas.co.za -    0 |   23 |   23 |    1 |    1 |    5 |    1 |
|                           52.95.106.116 -    0 |   23 |   23 |    1 |    1 |    5 |    1 |
|                             52.93.57.58 -    0 |   23 |   23 |    2 |    3 |   15 |    2 |
|                             52.93.57.65 -    0 |   23 |   23 |    1 |    1 |    6 |    2 |
|                           52.93.132.128 -    0 |   23 |   23 |  193 |  193 |  200 |  194 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                           52.93.134.181 -    0 |   23 |   23 |  193 |  194 |  200 |  194 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                          150.222.244.34 -    0 |   23 |   23 |  193 |  194 |  206 |  194 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                          54.239.107.106 -    0 |   23 |   23 |  194 |  194 |  199 |  194 |
|                          54.239.107.115 -    0 |   23 |   23 |  193 |  200 |  334 |  194 |
|                            54.239.5.170 -    0 |   23 |   23 |  193 |  193 |  194 |  193 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|     dynamodb.eu-central-1.amazonaws.com -    0 |   23 |   23 |  193 |  193 |  194 |  193 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
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