Cool Ideas Fibre ISP – Feedback Thread 3

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TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,679
For reference.

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   23 |   23 |    0 |    0 |    0 |    0 |
|               ulj5-cust.coolideas.co.za -    0 |   23 |   23 |    2 |    3 |   24 |    5 |
|               n9b6-cust.coolideas.co.za -    0 |   23 |   23 |    2 |    3 |   10 |    3 |
|               n9dd-cust.coolideas.co.za -    0 |   23 |   23 |    1 |    1 |    1 |    1 |
|                              100.98.0.2 -    0 |   23 |   23 |    0 |    0 |    1 |    1 |
|                              100.98.0.4 -    0 |   23 |   23 |    0 |    0 |    1 |    1 |
|               um9u-cust.coolideas.co.za -    0 |   23 |   23 |    1 |    1 |    5 |    1 |
|                           52.95.106.116 -    0 |   23 |   23 |    1 |    1 |    5 |    1 |
|                             52.93.57.58 -    0 |   23 |   23 |    2 |    3 |   15 |    2 |
|                             52.93.57.65 -    0 |   23 |   23 |    1 |    1 |    6 |    2 |
|                           52.93.132.128 -    0 |   23 |   23 |  193 |  193 |  200 |  194 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                           52.93.134.181 -    0 |   23 |   23 |  193 |  194 |  200 |  194 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                          150.222.244.34 -    0 |   23 |   23 |  193 |  194 |  206 |  194 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                          54.239.107.106 -    0 |   23 |   23 |  194 |  194 |  199 |  194 |
|                          54.239.107.115 -    0 |   23 |   23 |  193 |  200 |  334 |  194 |
|                            54.239.5.170 -    0 |   23 |   23 |  193 |  193 |  194 |  193 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|     dynamodb.eu-central-1.amazonaws.com -    0 |   23 |   23 |  193 |  193 |  194 |  193 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Yeah, 193 seems right for my traces too.
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,679
Ping:
View attachment 820667

Trace:
View attachment 820669

Gameserverping, I let it settle and only checked after 20 mins
View attachment 820671
The physical ping to that server looks fine. The browser based ping is quite dependant on browser, and general PC load, it's just an indication. I still suggest looking at your LAN, based on that one pingplotter you sent. Check cables, replace cables, and be sure to do your tests on a cabled connection.

Also, from the graph you only posted the highest ping you got, I can see that the regular ones are much lower.
 

GlassMirror

Expert Member
Joined
Dec 11, 2015
Messages
2,679
The physical ping to that server looks fine. The browser based ping is quite dependant on browser, and general PC load, it's just an indication. I still suggest looking at your LAN, based on that one pingplotter you sent. Check cables, replace cables, and be sure to do your tests on a cabled connection.

Also, from the graph you only posted the highest ping you got, I can see that the regular ones are much lower.
Will do and come back if I still have issues
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,820
Ping:
View attachment 820667

Trace:
View attachment 820669

Gameserverping, I let it settle and only checked after 20 mins
View attachment 820671

You show 1 - 2ms latency on your router IP, that is alarming to me, for comparison, mine is below <1ms

We do end up at different end IP's 52.94.17.20 versus 52.94.17.30 (but that does not matter)

Code:
Tracing route to dynamodb.eu-central-1.amazonaws.com [52.94.17.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.88.1
  2     2 ms     2 ms     2 ms  ulj5-cust.coolideas.co.za [155.93.237.1]
  3     2 ms     2 ms     2 ms  n9b6-cust.coolideas.co.za [102.132.175.34]
  4     1 ms     1 ms    <1 ms  n9dd-cust.coolideas.co.za [102.132.175.113]
  5     1 ms     1 ms     1 ms  100.98.0.1
  6     1 ms    <1 ms    <1 ms  100.98.0.4
  7     2 ms     1 ms     1 ms  um9u-cust.coolideas.co.za [155.93.240.194]
  8     1 ms     1 ms     1 ms  52.95.106.116
  9     2 ms     2 ms     3 ms  52.93.57.106
10     2 ms     4 ms     1 ms  52.93.57.113
11   193 ms   193 ms   194 ms  52.93.132.128
12     *        *        *     Request timed out.
13   194 ms   194 ms   194 ms  52.93.134.181
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16   198 ms   194 ms   194 ms  150.222.244.34
17     *        *        *     Request timed out.
18   194 ms   199 ms   194 ms  54.239.107.128
19   193 ms   193 ms   199 ms  54.239.107.135
20   195 ms   193 ms   222 ms  52.93.23.112
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25   193 ms   193 ms   193 ms  dynamodb.eu-central-1.amazonaws.com [52.94.17.20]

Trace complete.
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,820
I did a route trace to the same IP as you.
Main thing is my router IP latency <1ms versus your 2ms.

Code:
C:\>tracert 52.94.17.30

Tracing route to dynamodb.eu-central-1.amazonaws.com [52.94.17.30]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.88.1
  2     3 ms     3 ms     5 ms  ulj5-cust.coolideas.co.za [155.93.237.1]
  3     2 ms     2 ms     2 ms  n9b6-cust.coolideas.co.za [102.132.175.34]
  4     1 ms    <1 ms    <1 ms  n9dd-cust.coolideas.co.za [102.132.175.113]
  5     1 ms     1 ms    <1 ms  100.98.0.1
  6     1 ms     1 ms    <1 ms  100.98.0.4
  7     1 ms     1 ms     1 ms  um9u-cust.coolideas.co.za [155.93.240.194]
  8     2 ms     1 ms     2 ms  52.95.106.132
  9     2 ms     2 ms     2 ms  52.93.57.14
 10     2 ms     1 ms     1 ms  52.93.57.17
 11   194 ms   194 ms   193 ms  52.93.132.128
 12     *        *        *     Request timed out.
 13   194 ms   194 ms   200 ms  52.93.134.181
 14   194 ms   194 ms   194 ms  52.93.133.132
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18   194 ms   194 ms   194 ms  54.239.106.38
 19   194 ms   193 ms   194 ms  54.239.106.47
 20   194 ms   193 ms   193 ms  52.93.23.110
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25   193 ms   193 ms   193 ms  dynamodb.eu-central-1.amazonaws.com [52.94.17.30]

Trace complete.
 

GlassMirror

Expert Member
Joined
Dec 11, 2015
Messages
2,679
You show 1 - 2ms latency on your router IP, that is alarming to me, for comparison, mine is below <1ms

We do end up at different end IP's 52.94.17.20 versus 52.94.17.30 (but that does not matter)

Code:
Tracing route to dynamodb.eu-central-1.amazonaws.com [52.94.17.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.88.1
  2     2 ms     2 ms     2 ms  ulj5-cust.coolideas.co.za [155.93.237.1]
  3     2 ms     2 ms     2 ms  n9b6-cust.coolideas.co.za [102.132.175.34]
  4     1 ms     1 ms    <1 ms  n9dd-cust.coolideas.co.za [102.132.175.113]
  5     1 ms     1 ms     1 ms  100.98.0.1
  6     1 ms    <1 ms    <1 ms  100.98.0.4
  7     2 ms     1 ms     1 ms  um9u-cust.coolideas.co.za [155.93.240.194]
  8     1 ms     1 ms     1 ms  52.95.106.116
  9     2 ms     2 ms     3 ms  52.93.57.106
10     2 ms     4 ms     1 ms  52.93.57.113
11   193 ms   193 ms   194 ms  52.93.132.128
12     *        *        *     Request timed out.
13   194 ms   194 ms   194 ms  52.93.134.181
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16   198 ms   194 ms   194 ms  150.222.244.34
17     *        *        *     Request timed out.
18   194 ms   199 ms   194 ms  54.239.107.128
19   193 ms   193 ms   199 ms  54.239.107.135
20   195 ms   193 ms   222 ms  52.93.23.112
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25   193 ms   193 ms   193 ms  dynamodb.eu-central-1.amazonaws.com [52.94.17.20]

Trace complete.

1586778385460.png

EDIT: After checking all my hardware and everything's fine
 

jasweb

Senior Member
Joined
Mar 17, 2005
Messages
821
@TheRoDent hi. I am on Metrofibre and every day it seems to drop connection about 30 times between 12h00 and 13h00.

Not sure if a Metrofibre issue more than a Coolideas issue. Guess I will just have to log a call (busy logging to disk to have some stats from my mikrotik).

You maybe seeing things like this in general om Metrofibre?

J
 

juro

Well-Known Member
Joined
Dec 7, 2006
Messages
230
This is me on Vumatel trenched (Gardens, Cape Town) with 100/100 on CISP:

Code:
Traceroute has started…

traceroute to dynamodb.eu-central-1.amazonaws.com (52.94.17.18), 64 hops max, 72 byte packets
 1  192.168.0.1 (192.168.0.1)  3.151 ms  2.134 ms  2.361 ms
 2  102.132.245.1 (102.132.245.1)  4.400 ms  6.682 ms  4.274 ms
 3  154.0.1.125 (154.0.1.125)  2.168 ms  2.500 ms  4.420 ms
 4  100.98.0.2 (100.98.0.2)  2.774 ms  3.093 ms  2.375 ms
 5  100.98.0.4 (100.98.0.4)  2.429 ms  6.598 ms  3.016 ms
 6  155.93.240.194 (155.93.240.194)  3.120 ms  3.124 ms  2.704 ms
 7  52.95.106.124 (52.95.106.124)  7.364 ms  3.882 ms  2.998 ms
 8  52.93.57.124 (52.93.57.124)  7.682 ms  5.161 ms  4.540 ms
 9  52.93.57.129 (52.93.57.129)  3.530 ms  3.132 ms  3.007 ms
10  52.93.132.128 (52.93.132.128)  197.088 ms  197.323 ms  196.163 ms
11  * * *
12  52.93.134.181 (52.93.134.181)  196.673 ms  213.148 ms  203.634 ms
13  52.93.133.132 (52.93.133.132)  196.633 ms  195.871 ms  211.223 ms
14  * * *
15  * * *
16  * * *
17  54.239.106.18 (54.239.106.18)  198.113 ms  199.112 ms  271.488 ms
18  54.239.106.25 (54.239.106.25)  196.122 ms  196.217 ms  196.113 ms
19  54.239.5.164 (54.239.5.164)  196.833 ms  196.359 ms  196.480 ms
20  * * *
21  * * *
22  * * *
23  * * *
24  dynamodb.eu-central-1.amazonaws.com (52.94.17.18)  232.929 ms  198.589 ms  195.913 ms

OSX format.
Apparently, I should be have been doubled to 200/200 but no indication of this.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,945
This is me on Vumatel trenched (Gardens, Cape Town) with 100/100 on CISP:

Code:
Traceroute has started…

traceroute to dynamodb.eu-central-1.amazonaws.com (52.94.17.18), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 3.151 ms 2.134 ms 2.361 ms
2 102.132.245.1 (102.132.245.1) 4.400 ms 6.682 ms 4.274 ms
3 154.0.1.125 (154.0.1.125) 2.168 ms 2.500 ms 4.420 ms
4 100.98.0.2 (100.98.0.2) 2.774 ms 3.093 ms 2.375 ms
5 100.98.0.4 (100.98.0.4) 2.429 ms 6.598 ms 3.016 ms
6 155.93.240.194 (155.93.240.194) 3.120 ms 3.124 ms 2.704 ms
7 52.95.106.124 (52.95.106.124) 7.364 ms 3.882 ms 2.998 ms
8 52.93.57.124 (52.93.57.124) 7.682 ms 5.161 ms 4.540 ms
9 52.93.57.129 (52.93.57.129) 3.530 ms 3.132 ms 3.007 ms
10 52.93.132.128 (52.93.132.128) 197.088 ms 197.323 ms 196.163 ms
11 * * *
12 52.93.134.181 (52.93.134.181) 196.673 ms 213.148 ms 203.634 ms
13 52.93.133.132 (52.93.133.132) 196.633 ms 195.871 ms 211.223 ms
14 * * *
15 * * *
16 * * *
17 54.239.106.18 (54.239.106.18) 198.113 ms 199.112 ms 271.488 ms
18 54.239.106.25 (54.239.106.25) 196.122 ms 196.217 ms 196.113 ms
19 54.239.5.164 (54.239.5.164) 196.833 ms 196.359 ms 196.480 ms
20 * * *
21 * * *
22 * * *
23 * * *
24 dynamodb.eu-central-1.amazonaws.com (52.94.17.18) 232.929 ms 198.589 ms 195.913 ms

OSX format.
Apparently, I should be have been doubled to 200/200 but no indication of this.
AWS currently using direct connect, more than likely using Eassy cable. Which router are you using?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,945
@TheRoDent hi. I am on Metrofibre and every day it seems to drop connection about 30 times between 12h00 and 13h00.

Not sure if a Metrofibre issue more than a Coolideas issue. Guess I will just have to log a call (busy logging to disk to have some stats from my mikrotik).

You maybe seeing things like this in general om Metrofibre?

J
Have you tried changing your router, maybe use the one we supplied to test?
 
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