Cool Ideas Fibre ISP – Feedback Thread 3

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DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
801
OK so... the connection to Blizzard EU has been quite spotty over the past few days. It's completely fine if I use NordVPN to UK. Could you please have a look if you have a chance? @PBCool Cheers!
1590051986535.png
1590051802704.png

Code:
MTR:
Start: Thu May 21 08:51:22 2020 Blizzard  
  1.|-- Blizzard                     0.0%    10    0.5   0.4   0.3   0.5   0.0
  2.|-- 37.244.25.2                  0.0%    10    0.9   0.7   0.5   1.4   0.0
  3.|-- Blizzard                     0.0%    10    1.0   1.3   0.9   3.1   0.6
  4.|-- 137.221.66.34                0.0%    10    2.5   1.4   1.1   2.5   0.3
  5.|-- 137.221.77.70                0.0%    10   10.8  11.6   7.5  28.6   6.8
  6.|-- 137.221.65.19                0.0%    10    7.6   7.8   7.5   9.1   0.3
  7.|-- 137.221.79.34                0.0%    10    9.3  11.7   7.7  44.0  11.4
  8.|-- cisp.demarc.cogentco.com     0.0%    10   15.3  14.7  11.3  17.4   2.8
  9.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ce-backbone.coolideas.co.za 10.0%    10  153.9 155.8 152.9 159.0   2.5
 11.|-- n9da-cust.coolideas.co.za    0.0%    10  159.1 159.7 154.4 166.2   4.0
 12.|-- n9b7-cust.coolideas.co.za   10.0%    10  158.3 156.9 152.6 161.8   3.4
 13.|-- nmqd-cust.coolideas.co.za   10.0%    10  156.8 156.5 153.5 159.4   2.6


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard  
  1.|-- Blizzard                     0.0%    10    0.4   0.4   0.3   0.4   0.0
  2.|-- 37.244.25.2                  0.0%    10    0.5   0.8   0.5   1.4   0.0
  3.|-- Blizzard                     0.0%    10    2.4   1.8   0.9   3.2   0.5
  4.|-- 137.221.66.34                0.0%    10    1.3   1.1   0.9   1.3   0.0
  5.|-- 137.221.77.70                0.0%    10    7.7  12.3   7.4  54.9  14.9
  6.|-- 137.221.65.19                0.0%    10    7.8   9.6   7.2  26.7   6.0
  7.|-- 137.221.79.34                0.0%    10    7.7  12.5   7.6  53.6  14.4
  8.|-- cisp.demarc.cogentco.com     0.0%    10   14.6  15.2  11.4  17.4   2.6
  9.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ce-backbone.coolideas.co.za  0.0%    10  153.3 156.5 152.7 161.9   3.1
 11.|-- n9da-cust.coolideas.co.za    0.0%    10  156.2 158.3 154.8 162.6   2.3
 12.|-- n9b7-cust.coolideas.co.za    0.0%    10  152.9 156.3 152.9 159.8   2.9
 13.|-- nmqd-cust.coolideas.co.za   10.0%    10  153.6 157.6 153.4 169.1   4.9


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard  
  1.|-- Blizzard                     0.0%    10    0.4   0.4   0.3   0.5   0.0
  2.|-- 37.244.25.2                  0.0%    10    0.6   0.8   0.6   1.5   0.0
  3.|-- Blizzard                     0.0%    10    2.4   1.9   1.0   3.2   0.5
  4.|-- 137.221.66.34                0.0%    10    1.3   1.2   1.1   1.3   0.0
  5.|-- 137.221.77.70                0.0%    10    7.6  12.4   7.4  55.4  15.1
  6.|-- 137.221.65.19                0.0%    10    7.8   9.6   7.5  26.8   6.0
  7.|-- 137.221.79.34                0.0%    10    8.0  12.5   7.7  53.7  14.5
  8.|-- cisp.demarc.cogentco.com    10.0%    10   14.5  15.0  11.3  17.5   2.6
  9.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ce-backbone.coolideas.co.za  0.0%    10  153.2 156.5 153.0 162.0   3.1
 11.|-- n9da-cust.coolideas.co.za    0.0%    10  156.0 158.3 155.0 162.6   2.4
 12.|-- n9b7-cust.coolideas.co.za   10.0%    10  153.4 156.0 153.0 159.2   2.7
 13.|-- nmqd-cust.coolideas.co.za    0.0%    10  153.6 157.8 153.4 169.1   4.7


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard  
  1.|-- Blizzard                                  0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.24.131                             0.0%    10    5.8   1.1   0.4   5.8   1.6
  3.|-- Blizzard                                  0.0%    10    1.0   1.0   0.9   1.2   0.0
  4.|-- 137.221.66.46                             0.0%    10    0.7   4.2   0.6  27.9   8.6
  5.|-- 137.221.78.88                             0.0%    10    6.8   6.9   6.7   7.0   0.0
  6.|-- 137.221.65.90                             0.0%    10    6.9   9.5   6.8  19.3   4.6
  7.|-- 137.221.79.32                             0.0%    10    7.0  11.3   7.0  40.5  10.6
  8.|-- cisp.demarc.cogentco.com                 10.0%    10   12.9  11.3   8.2  14.1   2.3
  9.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- umq-cust.coolideas.co.za                  0.0%    10  151.0 150.4 146.6 153.6   2.6
 11.|-- n9da-cust.coolideas.co.za                10.0%    10  150.5 152.0 148.1 159.4   3.2
 12.|-- n9b7-cust.coolideas.co.za                 0.0%    10  149.8 156.0 149.2 181.5   9.3
 13.|-- nmqd-cust.coolideas.co.za                 0.0%    10  152.8 152.6 148.8 154.6   2.5


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard  
  1.|-- Blizzard                                  0.0%    10    0.4   0.4   0.3   1.2   0.0
  2.|-- 37.244.24.131                             0.0%    10    0.9   0.6   0.5   0.9   0.0
  3.|-- Blizzard                                  0.0%    10    1.0   1.3   0.9   2.4   0.5
  4.|-- 137.221.66.46                             0.0%    10    0.9   1.6   0.6   9.5   2.7
  5.|-- 137.221.78.88                             0.0%    10    7.0  11.4   6.9  29.6   9.4
  6.|-- 137.221.65.90                             0.0%    10    7.1   9.6   6.9  32.4   8.0
  7.|-- 137.221.79.32                             0.0%    10    7.2   8.4   7.0  16.9   3.1
  8.|-- cisp.demarc.cogentco.com                 20.0%    10    8.1  11.2   8.1  15.3   3.2
  9.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ce-backbone.coolideas.co.za              10.0%    10  146.7 149.0 146.6 152.5   2.1
 11.|-- n9da-cust.coolideas.co.za                 0.0%    10  154.4 159.6 147.9 183.8  13.0
 12.|-- n9b7-cust.coolideas.co.za                 0.0%    10  155.6 156.5 151.8 162.6   2.9
 13.|-- nmqd-cust.coolideas.co.za                10.0%    10  154.5 152.0 148.9 154.7   2.7


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard  
  1.|-- Blizzard                                  0.0%    10    0.4   0.4   0.2   1.8   0.3
  2.|-- 37.244.24.131                             0.0%    10    0.9   0.6   0.4   0.9   0.0
  3.|-- Blizzard                                  0.0%    10    0.9   1.4   0.9   2.4   0.0
  4.|-- 137.221.66.46                             0.0%    10    0.8   1.6   0.6   9.4   2.7
  5.|-- 137.221.78.88                             0.0%    10    7.0  11.6   6.8  31.9   9.9
  6.|-- 137.221.65.90                             0.0%    10    7.0  11.5   6.9  34.7   9.7
  7.|-- 137.221.79.32                             0.0%    10    7.2   8.5   7.0  17.0   3.1
  8.|-- cisp.demarc.cogentco.com                 10.0%    10    8.1  11.0   8.0  14.2   2.8
  9.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- umq-cust.coolideas.co.za                  0.0%    10  146.7 149.3 146.5 152.5   2.3
 11.|-- n9da-cust.coolideas.co.za                 0.0%    10  154.6 159.8 148.6 183.8  12.9
 12.|-- n9b7-cust.coolideas.co.za                 0.0%    10  155.1 156.1 151.9 160.4   2.5
 13.|-- nmqd-cust.coolideas.co.za                10.0%    10  154.5 152.0 148.7 154.7   2.8


21/05/2020 08:51:22 UTC
--------------------
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,124
Good Morning
We are struggling with what we perceive to be slow internet speed. Ticket number #COOL-20200504-426150 now open for 17 days.

Could anyone please give me suggestions regarding fixes/expectations on a 20/20 line.
We are using it for 1 device streaming and 1 device on a VPN (only voice calls, screenshare or video call cannot be supported consistently).

Where do I start troubleshooting?

Thanks
1) What service are you streaming (could be their servers struggling too)
2) Wifi or cabled?
3) Streaming resolution? i know 20 struggles with 1080P international
4) VPN's often slow things down if you having issues via it.

Do speedtests to the locations of the services and then MTR via WinMTR/Pingplotter etc to look for packet loss and spiking pings
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,124
OK so... the connection to Blizzard EU has been quite spotty over the past few days. It's completely fine if I use NordVPN to UK. Could you please have a look if you have a chance? @PBCool Cheers!

Code:
MTR:
Start: Thu May 21 08:51:22 2020 Blizzard
  1.|-- Blizzard                     0.0%    10    0.5   0.4   0.3   0.5   0.0
  2.|-- 37.244.25.2                  0.0%    10    0.9   0.7   0.5   1.4   0.0
  3.|-- Blizzard                     0.0%    10    1.0   1.3   0.9   3.1   0.6
  4.|-- 137.221.66.34                0.0%    10    2.5   1.4   1.1   2.5   0.3
  5.|-- 137.221.77.70                0.0%    10   10.8  11.6   7.5  28.6   6.8
  6.|-- 137.221.65.19                0.0%    10    7.6   7.8   7.5   9.1   0.3
  7.|-- 137.221.79.34                0.0%    10    9.3  11.7   7.7  44.0  11.4
  8.|-- cisp.demarc.cogentco.com     0.0%    10   15.3  14.7  11.3  17.4   2.8
  9.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
10.|-- ce-backbone.coolideas.co.za 10.0%    10  153.9 155.8 152.9 159.0   2.5
11.|-- n9da-cust.coolideas.co.za    0.0%    10  159.1 159.7 154.4 166.2   4.0
12.|-- n9b7-cust.coolideas.co.za   10.0%    10  158.3 156.9 152.6 161.8   3.4
13.|-- nmqd-cust.coolideas.co.za   10.0%    10  156.8 156.5 153.5 159.4   2.6


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard
  1.|-- Blizzard                     0.0%    10    0.4   0.4   0.3   0.4   0.0
  2.|-- 37.244.25.2                  0.0%    10    0.5   0.8   0.5   1.4   0.0
  3.|-- Blizzard                     0.0%    10    2.4   1.8   0.9   3.2   0.5
  4.|-- 137.221.66.34                0.0%    10    1.3   1.1   0.9   1.3   0.0
  5.|-- 137.221.77.70                0.0%    10    7.7  12.3   7.4  54.9  14.9
  6.|-- 137.221.65.19                0.0%    10    7.8   9.6   7.2  26.7   6.0
  7.|-- 137.221.79.34                0.0%    10    7.7  12.5   7.6  53.6  14.4
  8.|-- cisp.demarc.cogentco.com     0.0%    10   14.6  15.2  11.4  17.4   2.6
  9.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
10.|-- ce-backbone.coolideas.co.za  0.0%    10  153.3 156.5 152.7 161.9   3.1
11.|-- n9da-cust.coolideas.co.za    0.0%    10  156.2 158.3 154.8 162.6   2.3
12.|-- n9b7-cust.coolideas.co.za    0.0%    10  152.9 156.3 152.9 159.8   2.9
13.|-- nmqd-cust.coolideas.co.za   10.0%    10  153.6 157.6 153.4 169.1   4.9


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard
  1.|-- Blizzard                     0.0%    10    0.4   0.4   0.3   0.5   0.0
  2.|-- 37.244.25.2                  0.0%    10    0.6   0.8   0.6   1.5   0.0
  3.|-- Blizzard                     0.0%    10    2.4   1.9   1.0   3.2   0.5
  4.|-- 137.221.66.34                0.0%    10    1.3   1.2   1.1   1.3   0.0
  5.|-- 137.221.77.70                0.0%    10    7.6  12.4   7.4  55.4  15.1
  6.|-- 137.221.65.19                0.0%    10    7.8   9.6   7.5  26.8   6.0
  7.|-- 137.221.79.34                0.0%    10    8.0  12.5   7.7  53.7  14.5
  8.|-- cisp.demarc.cogentco.com    10.0%    10   14.5  15.0  11.3  17.5   2.6
  9.|-- ???                         100.0    10    0.0   0.0   0.0   0.0   0.0
10.|-- ce-backbone.coolideas.co.za  0.0%    10  153.2 156.5 153.0 162.0   3.1
11.|-- n9da-cust.coolideas.co.za    0.0%    10  156.0 158.3 155.0 162.6   2.4
12.|-- n9b7-cust.coolideas.co.za   10.0%    10  153.4 156.0 153.0 159.2   2.7
13.|-- nmqd-cust.coolideas.co.za    0.0%    10  153.6 157.8 153.4 169.1   4.7


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard
  1.|-- Blizzard                                  0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.24.131                             0.0%    10    5.8   1.1   0.4   5.8   1.6
  3.|-- Blizzard                                  0.0%    10    1.0   1.0   0.9   1.2   0.0
  4.|-- 137.221.66.46                             0.0%    10    0.7   4.2   0.6  27.9   8.6
  5.|-- 137.221.78.88                             0.0%    10    6.8   6.9   6.7   7.0   0.0
  6.|-- 137.221.65.90                             0.0%    10    6.9   9.5   6.8  19.3   4.6
  7.|-- 137.221.79.32                             0.0%    10    7.0  11.3   7.0  40.5  10.6
  8.|-- cisp.demarc.cogentco.com                 10.0%    10   12.9  11.3   8.2  14.1   2.3
  9.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
10.|-- umq-cust.coolideas.co.za                  0.0%    10  151.0 150.4 146.6 153.6   2.6
11.|-- n9da-cust.coolideas.co.za                10.0%    10  150.5 152.0 148.1 159.4   3.2
12.|-- n9b7-cust.coolideas.co.za                 0.0%    10  149.8 156.0 149.2 181.5   9.3
13.|-- nmqd-cust.coolideas.co.za                 0.0%    10  152.8 152.6 148.8 154.6   2.5


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard
  1.|-- Blizzard                                  0.0%    10    0.4   0.4   0.3   1.2   0.0
  2.|-- 37.244.24.131                             0.0%    10    0.9   0.6   0.5   0.9   0.0
  3.|-- Blizzard                                  0.0%    10    1.0   1.3   0.9   2.4   0.5
  4.|-- 137.221.66.46                             0.0%    10    0.9   1.6   0.6   9.5   2.7
  5.|-- 137.221.78.88                             0.0%    10    7.0  11.4   6.9  29.6   9.4
  6.|-- 137.221.65.90                             0.0%    10    7.1   9.6   6.9  32.4   8.0
  7.|-- 137.221.79.32                             0.0%    10    7.2   8.4   7.0  16.9   3.1
  8.|-- cisp.demarc.cogentco.com                 20.0%    10    8.1  11.2   8.1  15.3   3.2
  9.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
10.|-- ce-backbone.coolideas.co.za              10.0%    10  146.7 149.0 146.6 152.5   2.1
11.|-- n9da-cust.coolideas.co.za                 0.0%    10  154.4 159.6 147.9 183.8  13.0
12.|-- n9b7-cust.coolideas.co.za                 0.0%    10  155.6 156.5 151.8 162.6   2.9
13.|-- nmqd-cust.coolideas.co.za                10.0%    10  154.5 152.0 148.9 154.7   2.7


21/05/2020 08:51:22 UTC
--------------------

MTR:
Start: Thu May 21 08:51:22 2020 Blizzard
  1.|-- Blizzard                                  0.0%    10    0.4   0.4   0.2   1.8   0.3
  2.|-- 37.244.24.131                             0.0%    10    0.9   0.6   0.4   0.9   0.0
  3.|-- Blizzard                                  0.0%    10    0.9   1.4   0.9   2.4   0.0
  4.|-- 137.221.66.46                             0.0%    10    0.8   1.6   0.6   9.4   2.7
  5.|-- 137.221.78.88                             0.0%    10    7.0  11.6   6.8  31.9   9.9
  6.|-- 137.221.65.90                             0.0%    10    7.0  11.5   6.9  34.7   9.7
  7.|-- 137.221.79.32                             0.0%    10    7.2   8.5   7.0  17.0   3.1
  8.|-- cisp.demarc.cogentco.com                 10.0%    10    8.1  11.0   8.0  14.2   2.8
  9.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
10.|-- umq-cust.coolideas.co.za                  0.0%    10  146.7 149.3 146.5 152.5   2.3
11.|-- n9da-cust.coolideas.co.za                 0.0%    10  154.6 159.8 148.6 183.8  12.9
12.|-- n9b7-cust.coolideas.co.za                 0.0%    10  155.1 156.1 151.9 160.4   2.5
13.|-- nmqd-cust.coolideas.co.za                10.0%    10  154.5 152.0 148.7 154.7   2.8


21/05/2020 08:51:22 UTC
--------------------
I played Monday night Overwatch practice, Tuesday competitive and last night i had a game and it's been pretty stable for me. I think during certain periods their servers are kaking off because of the latest 30GB CoD patch

185.60.114.158.png
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
801
I played Monday night Overwatch practice, Tuesday competitive and last night i had a game and it's been pretty stable for me. I think during certain periods their servers are kaking off because of the latest 30GB CoD patch

View attachment 843657
Leave the MTR running, and let me know if you have no loss? This past hour I've had 2%+ loss per 10 mins consistently on CISP, and 0% on Nord... so doubting it's "Blizz servers" this time :unsure:

Edit: And just as I finish typing this I check the graphs and past 10 mins are clear... man I hate intermittent issues..
1590052941600.png
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,124
Leave the MTR running, and let me know if you have no loss? This past hour I've had 2%+ loss per 10 mins consistently on CISP, and 0% on Nord... so doubting it's "Blizz servers" this time :unsure:
I agree its no where as smooth as it use to be when they peered with Blizzard but idk how reliable blizzard transit is at the moment. I do get spikes in game of packet loss of between 1-5% but i've seen complaints all around about Blizzard. I tried playing Overwatch via Windscribe connecting to their UK server and things seemed smooth and it looks like they peer with Blizzard but yea seeing mixed results all around. I found also certain periods of the day when you MTR blizzard you get mixed bag of results, will run a test now for 10 minutes and post
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,563
Leave the MTR running, and let me know if you have no loss? This past hour I've had 2%+ loss per 10 mins consistently on CISP, and 0% on Nord... so doubting it's "Blizz servers" this time :unsure:
Well it doesn't make much sense as the NordVPN uses the same international path to connect to their headend.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,563
Good Morning
We are struggling with what we perceive to be slow internet speed. Ticket number #COOL-20200504-426150 now open for 17 days.

Could anyone please give me suggestions regarding fixes/expectations on a 20/20 line.
We are using it for 1 device streaming and 1 device on a VPN (only voice calls, screenshare or video call cannot be supported consistently).

Where do I start troubleshooting?

Thanks
Will have someone reach out to you.
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
801
Well it doesn't make much sense as the NordVPN uses the same international path to connect to their headend.
Yeah its a weird one. Have a look at my last post with the Blizz looking-glass MTR, might have something to do with return path? Up to 10% loss on some of those MTRs
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,124
Leave the MTR running, and let me know if you have no loss? This past hour I've had 2%+ loss per 10 mins consistently on CISP, and 0% on Nord... so doubting it's "Blizz servers" this time :unsure:

Edit: And just as I finish typing this I check the graphs and past 10 mins are clear... man I hate intermittent issues..
View attachment 843659
Capture.PNG

3 spikes in 10 minutes
 

MiavB

New Member
Joined
May 21, 2020
Messages
3
Download pingplotter. Find the IP of the services you use and plot till you think you have enough. Post a screenshot so all can see. Btw what were your results.


Something like this?
1590054259749.png

I'm not sure how to find appropriate targets for VPN or Zoom calls.

CISP have said they'll reach out. Maybe I must just wait for them. Thanks!
 

CrypticZA

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Joined
Sep 21, 2019
Messages
2,124
Something like this?
View attachment 843683

I'm not sure how to find appropriate targets for VPN or Zoom calls.

CISP have said they'll reach out. Maybe I must just wait for them. Thanks!
Yea something is wrong there 70ms average to 1.1.1.1 i assume JHB to JHB? This is what is should look like (more or less) this is CPT to CPT

1.1.1.1.png
 

Gambit

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Joined
Apr 26, 2005
Messages
1,589
Something like this?
View attachment 843683

I'm not sure how to find appropriate targets for VPN or Zoom calls.

CISP have said they'll reach out. Maybe I must just wait for them. Thanks!

That is a very high latency to your own router. I'm guessing that are you testing over dodgy wifi which doesn't really help diagnose your issues. Plugin with an ethernet cable and try the tests again.
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,890
Something like this?
View attachment 843683

I'm not sure how to find appropriate targets for VPN or Zoom calls.

CISP have said they'll reach out. Maybe I must just wait for them. Thanks!
As mentioned by Gambit, your 1st hop latency is high. It must be average 0.x ms and not 8.7ms.

If you test from wifi, that is your problem.
If you testing via a cable connected to router, then router or cable is problem.
Plug pc or laptop directly into ONT/CPE and do the test again.

If still a issue replace the cable with a new CAT 5 or higher quality.
If still high latency, then report to CISP via ticket system and give @PBCool the ticket number.
 
Joined
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Messages
24
Hi all,

I've been having connectivity issues throughout the lockdown and Cool Ideas seem to not care to solve it. It goes down for hours at a time almost every day. OpenServe have been out twice now and both technicians have said the same thing; the line is fine. On the modem side, the AUTH light on the Nokia box flashes when I lose connection. I've opened so many tickets and called so many times and received the same nonsense response, "we're looking into it". Anyone else have similar issues?
 

prOd

Expert Member
Joined
Nov 11, 2009
Messages
4,782
OK so... the connection to Blizzard EU has been quite spotty over the past few days. It's completely fine if I use NordVPN to UK. Could you please have a look if you have a chance? @PBCool Cheers!

Definitely agree, it comes and goes for me. Last night was 100% fine but during the day latency feels very sluggish
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,563
Hi all,

I've been having connectivity issues throughout the lockdown and Cool Ideas seem to not care to solve it. It goes down for hours at a time almost every day. OpenServe have been out twice now and both technicians have said the same thing; the line is fine. On the modem side, the AUTH light on the Nokia box flashes when I lose connection. I've opened so many tickets and called so many times and received the same nonsense response, "we're looking into it". Anyone else have similar issues?
PM me your last ticket number.
 
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