Cool Ideas Fibre ISP – Feedback Thread 3

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r00igev@@r

Executive Member
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Dec 14, 2009
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8,620
Hi all,

I've been having connectivity issues throughout the lockdown and Cool Ideas seem to not care to solve it. It goes down for hours at a time almost every day. OpenServe have been out twice now and both technicians have said the same thing; the line is fine. On the modem side, the AUTH light on the Nokia box flashes when I lose connection. I've opened so many tickets and called so many times and received the same nonsense response, "we're looking into it". Anyone else have similar issues?
Are you sure its Nokia? OpenServe use Huawei.
 

WAslayer

Executive Member
Joined
May 13, 2011
Messages
8,076
@PBCool wanted to ask if there is any leniency for 30 day cancellation notice due to lockdown delaying deeds registrations, making it impossible to plan cancellation..

I'll be moving next week, as I found out today and need the new house does not have a line yet.. still covered by Vuma..
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
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11,565
@PBCool wanted to ask if there is any leniency for 30 day cancellation notice due to lockdown delaying deeds registrations, making it impossible to plan cancellation..

I'll be moving next week, as I found out today and need the new house does not have a line yet.. still covered by Vuma..
PM me your account details will see what I can do.
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,859
Hi all,

I've been having connectivity issues throughout the lockdown and Cool Ideas seem to not care to solve it. It goes down for hours at a time almost every day. OpenServe have been out twice now and both technicians have said the same thing; the line is fine. On the modem side, the AUTH light on the Nokia box flashes when I lose connection. I've opened so many tickets and called so many times and received the same nonsense response, "we're looking into it". Anyone else have similar issues?
What is the model number of the Nokia ONT ?
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,859
@PBCool wanted to ask if there is any leniency for 30 day cancellation notice due to lockdown delaying deeds registrations, making it impossible to plan cancellation..

I'll be moving next week, as I found out today and need the new house does not have a line yet.. still covered by Vuma..

Unfortunately the FNO's don't give us any leniency when it comes to line cancellations and transfers. If they did, we would pass on those terms to our customers. There's no need for us to enforce terms that we aren't forced to oblige. Unfortunately this is not the case. However, we will always try if we can...
 

StoneCold

Expert Member
Joined
Jul 18, 2006
Messages
3,909
I've never seen one. Is it for a particular area. Learn something each day.

Also have a Nokia ONT (Bloemfontein).

My parents have a Alcatel Lucent one, technically it's their second one after the first got struck by lightning. The Nokia one I have looks exactly the same as the Alcatel one. Pretty sure Nokia bought Alcatel Lucent and just changed the branding on the device.
 

DYreX146

Senior Member
Joined
Nov 14, 2018
Messages
559
I've never seen one. Is it for a particular area. Learn something each day.
Yeah I'm in KZN and in my home and my previous home Openserve gave us Nokia G-240G-C ONTs. My friend on Openserve in Pretoria told me that he got the Huawei one, so I guess it differs by region.
 

squirrel

Expert Member
Joined
Jun 11, 2005
Messages
1,936
Any issues at the moment (OpenServe)? Can't upload any files at all. Neighbors Afrihost line seems fine.
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
801
Hey @PBCool have you managed to find anything related to CPT -> Blizz EU?
As mentioned before it does not occur when connected to NordVPN UK directly, so I'm having to constantly use it to play WoW without spikes... please see my MTRs below
1590142199775.png
1590142222868.png
1590142243069.png
1590142261520.png
 
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mastercylinder

Active Member
Joined
May 12, 2016
Messages
86
Hey @PBCool ,

I'm getting a fairly consistent packet loss to IP ranges within mainland China. I expect there may be nothing you can do about this, but some networks (MTN mobile for example) seems to handle it better.

A sample IP (picked and random from Huawei's IP block of 139.159.235.1 can demonstrate this. Any idea what night be the issue and how I can improve on this?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,565
Hey @PBCool ,

I'm getting a fairly consistent packet loss to IP ranges within mainland China. I expect there may be nothing you can do about this, but some networks (MTN mobile for example) seems to handle it better.

A sample IP (picked and random from Huawei's IP block of 139.159.235.1 can demonstrate this. Any idea what night be the issue and how I can improve on this?
Can you post how you are seeing this loss?
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,142
Hey @PBCool ,

I'm getting a fairly consistent packet loss to IP ranges within mainland China. I expect there may be nothing you can do about this, but some networks (MTN mobile for example) seems to handle it better.

A sample IP (picked and random from Huawei's IP block of 139.159.235.1 can demonstrate this. Any idea what night be the issue and how I can improve on this?
Whats your MTR look like? This is mine and it's pretty clean

139.159.235.1.png
 

mastercylinder

Active Member
Joined
May 12, 2016
Messages
86
Can you post how you are seeing this loss?
Mostly trying to connect to a remote SQL Database, I'm getting timeouts, but a ping -t on that IP address (or others in mainland China ) seems to show the issue. It's a corner use case, I know, but it is a bit annoying.
 
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