Cool Ideas Fibre ISP – Feedback Thread 3

[CrypticZA]

Yeah looks like traffic is handed over at ixp cape town, and carried by aws (using their own transit / route to Frankfurt)

PS: Let me know what you think of performance to Blizz titles now? But for me it has been rock solid, and lower latency since PBCool turned up a direct peer in the UK

I had practice Sunday, Monday, Comp with friend on Tuesday, Wednesday match, Thursday Practice xD don't want to touch Overwatch with a 10 foot pole right now lol and got a game on Sunday. I did open and just check in a custom game earlier today and it seemed very solid, connection was good, had a few spikes of packet loss but they were 1% at max where Telia spikes are up to 5%... Last night was rough playing since i kept spiking.

 

[Phinix]

I'm struggling with twitch tonight, lots of buffering. Anyone else?

 

[image132]

I'm struggling with twitch tonight, lots of buffering. Anyone else?

All good here. Octotel, Cape Town. Want to throw me a link to test your stream/er?

 

[-Misfit-]

No internet here in Stellenbosch. On Frogfoot.

Edit. Back online.

 

[DuckKnuckle]

I'm struggling with twitch tonight, lots of buffering. Anyone else?

Not just twitch for me. YouTube is buffering constantly and struggling to load

Vuma trenched, CPT Northern Suburbs

[mention]PBCool [/mention] [mention]TheRoDent [/mention] do you guys need a ticket or need to see anything specific?

Can’t load into Warzone on PC anymore either

 

[jannier]

Not just twitch for me. YouTube is buffering constantly and struggling to load

Vuma trenched, CPT Northern Suburbs

[mention]PBCool [/mention] [mention]TheRoDent [/mention] do you guys need a ticket or need to see anything specific?

Can’t load into Warzone on PC anymore either

I have been on YouTube for the last couple of hours, no issue.

 

[Rouxenator]

No internet here in Stellenbosch. On Frogfoot.

Edit. Back online.

What the **** was that ?!

No seriously I want answers.

I nearly cost custody of my child and it most certainly cost me my marriage.

I want ****ing answers and I want it ****ing now.

 

[Hunted]

Yeah Also had a big whoopsy just now.. was in a Game and it eventually timed out, Reckon it was international since the local TS stayed on. My duo buddy also with CISP and he also dropped.

 

[StoneCold]

Yeah something is whack tonight. For the first time ever I'm getting packet loss in Warzone. Going to swop to my backup account and use that for now.

 

[CrypticZA]

Played Apex for the past 3 hours and was fine, also YouTube was fine twitch was buffering a little earlier but it might have been the host since they were south african and have a bad ISP xD Vumatel CPT

 

[Markd]

Omg. Line has gone down again for the second time today. Seems to tank for 5 minutes and then come back up. This has been happening on and off for days. What's going on?? Blouberg, Cape Town

 

[x7razor]

no issues here on codmw smooth sailing for the last couple of hours no lagg no disconnects

 

[PBCool]

Does anyone have any MTRs or anything for me when this happened? Nothing to report from our side.

 

[CrypticZA]

Just taking a stab but the CoD issue might have been them pushing something to their servers I got a notification from patchbot on discord last night they pushed a new update. I know I saw packet loss on the London Apex server and a few others but it was less than 5% and I couldn't find the right IP's and when I did find a few I couldn't find where the loss was happening, so just played the game - did not feel it much so didn't worry about it. Was only EU that had loss the NA servers and Brazil had 0.

 

[TheSaladBhenchod]

PM me your last ticket number.

Will do

 

[TheSaladBhenchod]

Are you sure its Nokia? OpenServe use Huawei.

Pretty sure. It says "NOKIA" on it...

 

[TheSaladBhenchod]

What is the model number of the Nokia ONT ?

Nokia 7368 ISAM ONT G-240G-C

 

[TheRoDent]

Nokia 7368 ISAM ONT G-240G-C

The AUTH led indicates that's attempting to sync with the GPON network. This could be an optical signal issue, or a problem with the device, or it's provisioning on the network. I don't think the line is "fine".

 

[TheSaladBhenchod]

View attachment 844697

The AUTH led indicates that's attempting to sync with the GPON network. This could be an optical signal issue, or a problem with the device, or it's provisioning on the network. I don't think the line is "fine".

Aha. Which means it is an Openserve issue? Cool Ideas logged a ticket with them, which means they'll probably just send another technician who will say the same thing as the previous 2. So I really don't know how to deal with this.

 

[PBCool]

Aha. Which means it is an Openserve issue? Cool Ideas logged a ticket with them, which means they'll probably just send another technician who will say the same thing as the previous 2. So I really don't know how to deal with this.

Escalating via our Openserve AM for you.