Cool Ideas Fibre ISP – Feedback Thread 3

Status
Not open for further replies.

zolly

Executive Member
Joined
Sep 1, 2005
Messages
5,910
@PBCool @TheRoDent lots of packet loss on international traffic

Edit. Also 0 download traffic on international ping tests. Upload working fine. Vodacom seems to be working though.
 
Last edited:

Soulburner

Senior Member
Joined
Feb 14, 2005
Messages
516
wonder if there not a big international cable break. even my vox backup account is dead for international
 

tardomatic

Well-Known Member
Joined
May 3, 2006
Messages
306
Yep, major packet loss. CT, FrogFoot

Code:
 Host                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 10.0.3.1                                        0.0%   117    0.4   0.4   0.2   0.6   0.1
 2. 154.0.0.246                                     0.0%   117    2.7   2.4   1.2   8.2   0.7
 3. 154.0.4.161                                     0.0%   117    2.8   2.5   1.3   5.7   0.6
    154.0.4.162
 4. 100.99.0.117                                   83.6%   116  170.3 122.5  18.3 172.4  72.5
    100.99.0.33
    100.98.0.50
    100.99.0.34
    100.98.0.49
 5. 154.0.5.18                                     86.1%   116  170.8 170.6 169.1 178.1   2.1
    100.99.0.117
 6. 195.66.224.207                                 83.5%   116  171.7 172.6 170.7 176.1   1.5
 7. 130.180.204.33                                 77.6%   116  178.4 177.6 173.1 239.2  12.7
    195.66.224.207
 8. 185.20.96.154                                  86.1%   116  176.0 181.9 175.1 245.5  17.2
    130.180.204.33
 9. 62.233.65.195                                  82.6%   116  173.6 174.5 171.9 185.7   3.0
    185.20.96.154
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
3,046
If you have Warp/VPN with JHB region ie Windscribe/Nord/Express they are working, had to switch mid competitive game onto Warp+ which got me through the game
 

zolly

Executive Member
Joined
Sep 1, 2005
Messages
5,910
If you have Warp/VPN with JHB region ie Windscribe/Nord/Express they are working, had to switch mid competitive game onto Warp+ which got me through the game

Also jumped onto my VPN. Seems to be working quite happily through that.
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
3,046
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  114 |  114 |    0 |    0 |   34 |    0 |
|               uow1-cust.coolideas.co.za -    0 |  114 |  114 |    2 |    7 |  117 |    2 |
|               um5d-cust.coolideas.co.za -    0 |  114 |  114 |    2 |    4 |   42 |    2 |
|            c3h-backbone.coolideas.co.za -    0 |  114 |  114 |    1 |    1 |   39 |    1 |
|                ump-cust.coolideas.co.za -    0 |  114 |  114 |    1 |    1 |   36 |    1 |
|                            100.99.0.117 -    0 |  114 |  114 |  141 |  141 |  173 |  141 |
|               u102-cust.coolideas.co.za -    0 |  114 |  114 |  141 |  141 |  173 |  141 |
|                          195.66.226.234 -    1 |  110 |  109 |  142 |  147 |  216 |  142 |
|              ae1-br02-eqld5.as57976.net -    0 |  114 |  114 |  148 |  153 |  470 |  149 |
|         et-0-0-2-br02-eqpa4.as57976.net -    0 |  114 |  114 |  149 |  182 |  606 |  297 |
|               be2-pe1-eqpa4.as57976.net -    0 |  114 |  114 |  149 |  149 |  181 |  149 |
|                          185.60.114.159 -    0 |  109 |  109 |  149 |  155 |  471 |  149 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Clean again
 

MDE

Expert Member
Joined
May 18, 2009
Messages
2,247
I've had same results as you. I've noticed a significant slow down since the CPT one went down. Hope they bring it up soon.
Just an update from PCH wrt Quad9,

"Sorry we don’t have any ETA but we have been planning to get this site upgraded for a while now.
We will talk to our provisioning team again and let you know once we get a confirmation."
 

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
Apologies for the loss of international in Cape Town yesterday, we are awaiting feedback from our carrier. Packet loss typically is often worse than a hard down as other paths would take over. Typically if the loss continued for longer netops would have switched paths.
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
847
So, as most people know watching Twitch VODs is basically impossible in SA for whatever reason. I wanted to catch up on some gameplay that I missed over the past couple of days, but frustratingly, VODs just do not seem to buffer correctly when served from CloudFront JHB. Even stopping/starting or refreshing the page MIGHT keep it running for 5-10 seconds at a time, with a good 30 second buffer in between, sometimes it just stops completely.

ZA based CloudFront server eg: 13.35.58.4 / server-13-35-58-4.jnb50.r.cloudfront.net

However, when connected to a NordVPN UK server, I was able to watch hours of content with no buffering at all :eek:

The content was now being served from a UK based CloudFront server, eg: 13.224.227.115 / server-13-224-227-115.lhr61.r.cloudfront.net

Not sure why it behaves this way tbh, but just thought it's something to note that watching VODs are indeed possible, at least when forcing it to pull from CloudFront UK.
 

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
So, as most people know watching Twitch VODs is basically impossible in SA for whatever reason. I wanted to catch up on some gameplay that I missed over the past couple of days, but frustratingly, VODs just do not seem to buffer correctly when served from CloudFront JHB. Even stopping/starting or refreshing the page MIGHT keep it running for 5-10 seconds at a time, with a good 30 second buffer in between, sometimes it just stops completely.

ZA based CloudFront server eg: 13.35.58.4 / server-13-35-58-4.jnb50.r.cloudfront.net

However, when connected to a NordVPN UK server, I was able to watch hours of content with no buffering at all :eek:

The content was now being served from a UK based CloudFront server, eg: 13.224.227.115 / server-13-224-227-115.lhr61.r.cloudfront.net

Not sure why it behaves this way tbh, but just thought it's something to note that watching VODs are indeed possible, at least when forcing it to pull from CloudFront UK.
Are they possibly served using UDP? As that would explain it.
 
Last edited:

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
847
Are they possibly served using UDP? As that would explain it.
Quick wireshark indicates the video traffic itself is TCP, fragmented into multiple PDUs. When setting NordVPN to tunnel using TCP, the buffering problem persists (even via UK CloudFront).
When using the default UDP or WireGuard tunneling there is no buffering, via the UK CloudFront at least.
Tunneling to a Nord JHB server using UDP and pulling from CloudFront JHB, the buffering is still bad -> would this point to some type of issue with CloudFront JHB, perhaps how they serve the video traffic? UDP tunneling seems to eliminate buffering from UK CF, but not ZA? :unsure: This is a tricky one..
 

r00igev@@r

Honorary Master
Joined
Dec 14, 2009
Messages
12,107
Quick wireshark indicates the video traffic itself is TCP, fragmented into multiple PDUs. When setting NordVPN to tunnel using TCP, the buffering problem persists (even via UK CloudFront).
When using the default UDP or WireGuard tunneling there is no buffering, via the UK CloudFront at least.
Tunneling to a Nord JHB server using UDP and pulling from CloudFront JHB, the buffering is still bad -> would this point to some type of issue with CloudFront JHB, perhaps how they serve the video traffic? UDP tunneling seems to eliminate buffering from UK CF, but not ZA? :unsure: This is a tricky one..
You on Windows?
 
Status
Not open for further replies.
Top