Cool Ideas Fibre ISP – Feedback Thread 3

TranQ · Jun 23, 2020

PBCool said:
Picked up some packet loss that will be affecting Trenched and Aerial Vumatel customers in JHB, the team is investigating.

I'm also picking up some very bad packet loss, not with Vumatel.

PBCool · Jun 23, 2020

TranQ said:
I'm also picking up some very bad packet loss, not with Vumatel. View attachment 864663

Can you see if it's cleared up?

rolandos · Jun 23, 2020

ah at least im not the only one everything buffering over the last hour Vuma Aerial Morningside Sandton

PBCool · Jun 23, 2020

rolandos said:
ah at least im not the only one everything buffering over the last hour Vuma Aerial Morningside Sandton

Yes apologies, should be resolved though.

TranQ · Jun 23, 2020

PBCool said:
Can you see if it's cleared up?

Yip it seems to have cleared up.

John Tempus · Jun 23, 2020

Still packetloss on local and international seems to originate from same router the other day.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 47 | 47 | 0 | 0 | 0 | 0 |
| ulj5-cust.coolideas.co.za - 0 | 47 | 47 | 2 | 4 | 26 | 3 |
| n9b6-cust.coolideas.co.za - 0 | 47 | 47 | 2 | 3 | 35 | 3 |
| n9dd-cust.coolideas.co.za - 0 | 47 | 47 | 1 | 1 | 3 | 1 |
| 100.98.0.2 - 3 | 43 | 42 | 1 | 1 | 3 | 1 |
| 100.99.0.117 - 3 | 43 | 42 | 140 | 141 | 145 | 141 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| be2868.ccr41.lon13.atlas.cogentco.com - 6 | 39 | 37 | 141 | 141 | 143 | 141 |
| be2099.ccr31.bos01.atlas.cogentco.com - 6 | 39 | 37 | 203 | 203 | 205 | 203 |
| be3599.ccr21.alb02.atlas.cogentco.com - 6 | 39 | 37 | 207 | 207 | 214 | 207 |
| et-5-3-0.edge3.ny01.as40244.net - 3 | 43 | 42 | 207 | 207 | 213 | 208 |
| xe.sbc1.ny01.as40244.net - 3 | 43 | 42 | 213 | 225 | 305 | 223 |
| xe-1-0-1.core107.ny01.as40244.net - 6 | 39 | 37 | 207 | 208 | 214 | 207 |

PBCool · Jun 23, 2020

John Tempus said:
Still packetloss on local and international seems to originate from same router the other day.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 47 | 47 | 0 | 0 | 0 | 0 |
| ulj5-cust.coolideas.co.za - 0 | 47 | 47 | 2 | 4 | 26 | 3 |
| n9b6-cust.coolideas.co.za - 0 | 47 | 47 | 2 | 3 | 35 | 3 |
| n9dd-cust.coolideas.co.za - 0 | 47 | 47 | 1 | 1 | 3 | 1 |
| 100.98.0.2 - 3 | 43 | 42 | 1 | 1 | 3 | 1 |
| 100.99.0.117 - 3 | 43 | 42 | 140 | 141 | 145 | 141 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| be2868.ccr41.lon13.atlas.cogentco.com - 6 | 39 | 37 | 141 | 141 | 143 | 141 |
| be2099.ccr31.bos01.atlas.cogentco.com - 6 | 39 | 37 | 203 | 203 | 205 | 203 |
| be3599.ccr21.alb02.atlas.cogentco.com - 6 | 39 | 37 | 207 | 207 | 214 | 207 |
| et-5-3-0.edge3.ny01.as40244.net - 3 | 43 | 42 | 207 | 207 | 213 | 208 |
| xe.sbc1.ny01.as40244.net - 3 | 43 | 42 | 213 | 225 | 305 | 223 |
| xe-1-0-1.core107.ny01.as40244.net - 6 | 39 | 37 | 207 | 208 | 214 | 207 |

Can you strip the DNS and just provide the IP trace for me?

John Tempus · Jun 23, 2020

PBCool said:
Can you strip the DNS and just provide the IP trace for me?

It cleared up couple of minutes ago.

Sodan · Jun 24, 2020

Every few minutes I lose both international and local for about 10~15 seconds. Are we borked again, or is it just me?

CrypticZA · Jun 24, 2020

Sodan said:
Every few minutes I lose both international and local for about 10~15 seconds. Are we borked again, or is it just me?

Sounds like a fibre issue somewhere, run a program like ping plotter or WINMTR and see where the disconnect is happening (what hop). I'm on Vumatel Cape Town and no issues

PBCool · Jun 24, 2020

Sodan said:
Every few minutes I lose both international and local for about 10~15 seconds. Are we borked again, or is it just me?

Which FNO?

PBCool · Jun 24, 2020

Markd said:
ok so my saga with Web Africa continues in that they finally decided to send out a replacement router. Predictably, it did not work. When I tested the line connected directly to a laptop with a PPOE monitoring tool (before the new router arrived) it picked up exactly NOTHING. Now we cant get hold of the guy at WA who was helping us has his phone appears to be off. its honestly crazy.

So I want to start the process of migrating my mom to CI. Whats the best way to do this? Call WA and cancel the existing account, then call CI to sign-up for an account for her? Cab CI handle the migration request with Octotel? Just want to try and do this efficiently if at all possible. Hoping that this issue will not persist once I move her over.

Yes so cancel then get a date the line will be released (usually the 1st of the following calendar month with notice included), you apply with us then let our connect team when this will be happening. On that day Octotel migrates the line to us

pstation · Jun 24, 2020

Moving into a brand new complex that has fibre line pre-installed by FibreSuburb. I tried to setup a new line with Cool Ideas but was told that FibreSuburb isn't available where I live... but it definitely is! MyOwnIsp even passed out order forms to our complex to activate our lines on FibreSuburb with them. How can I get this sorted?

Markd · Jun 24, 2020

PBCool said:
Yes so cancel then get a date the line will be released (usually the 1st of the following calendar month with notice included), you apply with us then let our connect team when this will be happening. On that day Octotel migrates the line to us

Been trying to get through to the WA Billing dept. all morning without luck. I'm gobsmacked. The process to move to CI has been started. My mom called you guys earlier today and you picked up the phones - huge brownie points! She was directed to cancel with WA and give notice so thats what we're flipping trying to do....

prod · Jun 24, 2020

Is there something going on with Blizzard again? Latency seems all over the place (200+ MS in dungeons usually it's lower). Not sure if this helps:

MTR:
Start: Wed Jun 24 14:58:59 2020 Blizzard
1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 37.244.24.131 0.0% 10 0.5 0.6 0.4 1.0 0.0
3.|-- Blizzard 0.0% 10 1.0 1.2 1.0 2.4 0.3
4.|-- 137.221.66.44 0.0% 10 0.6 0.7 0.6 0.8 0.0
5.|-- 137.221.78.86 90.0% 10 14486 14486 14486 14486 0.0
6.|-- 137.221.65.90 0.0% 10 7.6 7.1 6.8 8.3 0.3
7.|-- 137.221.79.32 0.0% 10 7.3 15.4 6.9 66.4 19.3
8.|-- u101-cust.coolideas.co.za 0.0% 10 13.0 8.9 7.2 13.0 1.8
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- um5a-cust.coolideas.co.za 0.0% 10 155.2 152.5 149.3 166.3 5.1
12.|-- ul32-cust.coolideas.co.za 0.0% 10 153.1 148.2 147.5 153.1 1.7

I also occasionally use a service called WTFAST which kinda acts like a VPN for Blizz games but I can't connect to it at all today.

PBCool · Jun 24, 2020

prOd said:
Is there something going on with Blizzard again? Latency seems all over the place (200+ MS in dungeons usually it's lower). Not sure if this helps:

MTR:
Start: Wed Jun 24 14:58:59 2020 Blizzard
1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 37.244.24.131 0.0% 10 0.5 0.6 0.4 1.0 0.0
3.|-- Blizzard 0.0% 10 1.0 1.2 1.0 2.4 0.3
4.|-- 137.221.66.44 0.0% 10 0.6 0.7 0.6 0.8 0.0
5.|-- 137.221.78.86 90.0% 10 14486 14486 14486 14486 0.0
6.|-- 137.221.65.90 0.0% 10 7.6 7.1 6.8 8.3 0.3
7.|-- 137.221.79.32 0.0% 10 7.3 15.4 6.9 66.4 19.3
8.|-- u101-cust.coolideas.co.za 0.0% 10 13.0 8.9 7.2 13.0 1.8
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- um5a-cust.coolideas.co.za 0.0% 10 155.2 152.5 149.3 166.3 5.1
12.|-- ul32-cust.coolideas.co.za 0.0% 10 153.1 148.2 147.5 153.1 1.7

I also occasionally use a service called WTFAST which kinda acts like a VPN for Blizz games but I can't connect to it at all today.

No issues with loss or latency to London so can't report much from our side.

Skowt · Jun 24, 2020

Question, I did a MTR to reddit.com and the 3rd and 4th hops show up as internal addresses (192.168.x.x). Your support guy called that out and at first I thought it might've been a VPN but even after disabling it, I see those addresses.

Are those not Cool Ideas internal servers or OpenServe? Reason I reached out was regarding packet loss I've been seeing even after the lockdown has eased up.

PBCool · Jun 24, 2020

Skowt said:
Question, I did a MTR to reddit.com and the 3rd and 4th hops show up as internal addresses (192.168.x.x). Your support guy called that out and at first I thought it might've been a VPN but even after disabling it, I see those addresses.

Are those not Cool Ideas internal servers or OpenServe? Reason I reached out was regarding packet loss I've been seeing even after the lockdown has eased up.

View attachment 865049

Those are the handover IPs from Openserve, where is the loss happening?

semaphore · Jun 24, 2020

Sodan said:
Every few minutes I lose both international and local for about 10~15 seconds. Are we borked again, or is it just me?

Also experiencing this.

PBCool · Jun 24, 2020

semaphore said:
Also experiencing this.

Check your PPP session uptime.

Cool Ideas Fibre ISP – Feedback Thread 3

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