Cool Ideas Fibre ISP – Feedback Thread 3

WAslayer

Executive Member
Joined
May 13, 2011
Messages
5,204
Yeap been extended until July.
So I should be getting 200mbps speeds..? Or is the promotion only valid for lines that were active before the promotion started..?

I was on 50/50 before I moved house and was upped to 100/100 as part of the promo.. when I recently moved though, i ordered the 100/100 as I enjoyed the extra speeds and I am just getting 100/100, so just curious if this applies only to existing lines..
 

PBCool

Cool Ideas
Joined
Jan 11, 2016
Messages
9,033
So I should be getting 200mbps speeds..? Or is the promotion only valid for lines that were active before the promotion started..?

I was on 50/50 before I moved house and was upped to 100/100 as part of the promo.. when I recently moved though, i ordered the 100/100 as I enjoyed the extra speeds and I am just getting 100/100, so just curious if this applies only to existing lines..
It should, does your router support 1Gbps?
 

WAslayer

Executive Member
Joined
May 13, 2011
Messages
5,204
It should, does your router support 1Gbps?
Found the problem.. all good..!!

My router WiFi is not fast enough and my phone was connecting to it instead of my unifi AP, which I have been too busy (lazy) to ceiling mount where it would cover my house properly.
 

chrisGolf

Well-Known Member
Joined
Apr 30, 2019
Messages
115
@PBCool @TheRoDent

Hi.

Please assist. No internet connectivity SADV Greenstone Hill.
COOL-20200625-460703
COOL-20200625-460707
Hi @TheRoDent @PBCool,

Me too.

SADV Senderwood Area. Since 12h30

#COOL-20200625-460716

Entire complex down. Based on the post above, seems to be a wider area that is impacted?

Very frustrating, at least once a month internet drops with SADV

*EDIT: at the time, no announcements for my area are listed

**EDIT: I see the announcement got created @13h20 :


Regards.
 
Last edited:

chrisGolf

Well-Known Member
Joined
Apr 30, 2019
Messages
115
Seems to be resolved now... guessing Vuma/SADV will never get reasons.. anyway thanks for the help.
I'll be back next month when the line drops again ...
 

ryan10

Well-Known Member
Joined
May 2, 2010
Messages
104
Good morning

@PBCool @TheRoDent

I see an announcement was made last night for Geeenstone Crest complex.


I logged my tickets yesterday around 1300.
Still no connectivity.
COOL-20200625-460703
COOL-20200625-460707

Please escalate with Vumatel/SADV. I work from home and don't get paid if the internet line is down...

Thanks
 

CoolChick

Cool Ideas Rep
Company Rep
Joined
Aug 23, 2017
Messages
35
Good morning

@PBCool @TheRoDent

I see an announcement was made last night for Geeenstone Crest complex.


I logged my tickets yesterday around 1300.
Still no connectivity.
COOL-20200625-460703
COOL-20200625-460707

Please escalate with Vumatel/SADV. I work from home and don't get paid if the internet line is down...

Thanks
Good morning. I will look into this. Kind regards
 

Armizael

Well-Known Member
Joined
May 31, 2006
Messages
433
Looks like international connectivity is completely dead for me - Frogfoot, Parklands.
 

SandMan

Well-Known Member
Joined
Jul 31, 2003
Messages
169
Hi @PBCool and @TheRoDent

Since yesterday eve, 25 June, I've been experiencing connectivity issues. Last night around 7pm, if I remember correctly, the internet died momentarily and now today again at ~12:15. It seems like the router reestablishes the PPPoE session.

Are you aware of any issues in Bellville, OpenServe?
 
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