Cool Ideas Fibre ISP – Feedback Thread 3

[PBCool]

So I should be getting 200mbps speeds..? Or is the promotion only valid for lines that were active before the promotion started..?

I was on 50/50 before I moved house and was upped to 100/100 as part of the promo.. when I recently moved though, i ordered the 100/100 as I enjoyed the extra speeds and I am just getting 100/100, so just curious if this applies only to existing lines..

It should, does your router support 1Gbps?

 

[WAslayer]

It should, does your router support 1Gbps?

Found the problem.. all good..!!

My router WiFi is not fast enough and my phone was connecting to it instead of my unifi AP, which I have been too busy (lazy) to ceiling mount where it would cover my house properly.

 

[ryan10]

@PBCool @TheRoDent

Hi.

Please assist. No internet connectivity SADV Greenstone Hill.
COOL-20200625-460703
COOL-20200625-460707

 

[chrisGolf]

@PBCool @TheRoDent

Hi.

Please assist. No internet connectivity SADV Greenstone Hill.
COOL-20200625-460703
COOL-20200625-460707

Hi @TheRoDent @PBCool,

Me too.

SADV Senderwood Area. Since 12h30

#COOL-20200625-460716

Entire complex down. Based on the post above, seems to be a wider area that is impacted?

Very frustrating, at least once a month internet drops with SADV

*EDIT: at the time, no announcements for my area are listed

**EDIT: I see the announcement got created @13h20 :

Senderwood - Cool Ideas

Regards.

 

[ryan10]

@PBCool @TheRoDent

Hi.

Please assist. No internet connectivity SADV Greenstone Hill.
COOL-20200625-460703
COOL-20200625-460707

Any updates on this?
PPPoE status: Disconnected

 

[TheRoDent]

Any updates on this?
PPPoE status: Disconnected

Senderwood - Cool Ideas

Update: Thu 2020/06/25 15:04. Vumatel have localised the fault and have started repairs

I assume it's related. Germiston/Greenstone etc too. Senderwood is a critical POP/Route for many FNOs.

 

[ryan10]

Senderwood - Cool Ideas

I assume it's related. Germiston/Greenstone etc too. Senderwood is a critical POP/Route for many FNOs.

Ok. Thanks. Will check the updates on there

 

[chrisGolf]

Seems to be resolved now... guessing Vuma/SADV will never get reasons.. anyway thanks for the help.
I'll be back next month when the line drops again ...

 

[ripclaw]

Yeap been extended until July.

Thanks, @PBCool. Do you have any word if it's an option for customers to keep the higher line speeds by paying a higher subscription?

 

[ryan10]

Senderwood - Cool Ideas

I assume it's related. Germiston/Greenstone etc too. Senderwood is a critical POP/Route for many FNOs.

Last update states resolved Senderwood.
See that there is also an issue in Marlboro, no updates there.

Still no connectivity in Greenstone Hill...

 

[ryan10]

Good morning

@PBCool @TheRoDent

I see an announcement was made last night for Geeenstone Crest complex.

Greenstone Crest - Cool Ideas

I logged my tickets yesterday around 1300.
Still no connectivity.
COOL-20200625-460703
COOL-20200625-460707

Please escalate with Vumatel/SADV. I work from home and don't get paid if the internet line is down...

Thanks

 

[CoolChick]

Good morning

@PBCool @TheRoDent

I see an announcement was made last night for Geeenstone Crest complex.

Greenstone Crest - Cool Ideas

I logged my tickets yesterday around 1300.
Still no connectivity.
COOL-20200625-460703
COOL-20200625-460707

Please escalate with Vumatel/SADV. I work from home and don't get paid if the internet line is down...

Thanks

Good morning. I will look into this. Kind regards

 

[ryan10]

Good morning. I will look into this. Kind regards

Thank you

 

[PBCool]

Thanks, @PBCool. Do you have any word if it's an option for customers to keep the higher line speeds by paying a higher subscription?

Yes upgrades have always been an option, not sure I understand your question?

 

[Armizael]

Looks like international connectivity is completely dead for me - Frogfoot, Parklands.

 

[CrypticZA]

Looks like international connectivity is completely dead for me - Frogfoot, Parklands.

Same Vumatel Table View

 

[Reaver.ZA]

Also had an international hiccup here, Openserv Pinehurst. Seems ok now.

 

[SandMan]

Hi @PBCool and @TheRoDent

Since yesterday eve, 25 June, I've been experiencing connectivity issues. Last night around 7pm, if I remember correctly, the internet died momentarily and now today again at ~12:15. It seems like the router reestablishes the PPPoE session.

Are you aware of any issues in Bellville, OpenServe?

 

[Reaver.ZA]

@SandMan I've been experiencing that exact issue over the last week and half, not everyday though, well not that I'm aware of, but it's literally just for a minute where everything is dead and then it comes back up. Never had it more than once a day I think.

 

[PBCool]

Hi @PBCool and @TheRoDent

Since yesterday eve, 25 June, I've been experiencing connectivity issues. Last night around 7pm, if I remember correctly, the internet died momentarily and now today again at ~12:15. It seems like the router reestablishes the PPPoE session.

Are you aware of any issues in Bellville, OpenServe?

If it's not on announcements then we aren't aware of it, so please log.