Cool Ideas Fibre ISP – Feedback Thread 3

Henrico101 · Jun 30, 2020

PBCool said:
So first thing to check does your router support 1Gbps? Is this the model:

https://www.d-link.co.za/eol/dir-842 ?

Make sure its firmware is up to date.

If it does then make sure all links are actually established at 1Gbps (From ONT to Router, Router to PC)

Alternatively bypass your router to test as well.

Beyond that log the line flap as a normal support request, line flaps have nothing to do with upgrades.

I am checking why there was a delay in response here, as it looks like it was with accounts.

Hi PB,

This is the correct model: https://www.dlink.com/en/products/dir-825-ac1200-wi-fi-gigabit-router (DIR 825)
I can try and see where I can upgrade firmware and stuff, never done that.
There is only one port that goes from the ONT to the router and then from the router to my PC

Hope that helps by chance.

PBCool · Jun 30, 2020

Henrico101 said:
Hi PB,

This is the correct model: https://www.dlink.com/en/products/dir-825-ac1200-wi-fi-gigabit-router (DIR 825)
I can try and see where I can upgrade firmware and stuff, never done that.
There is only one port that goes from the ONT to the router and then from the router to my PC
Hope that helps by chance.

Yes so supports 1Gbps ports, so confirm they are all linked at 1Gbps, from the WebConsole of the Router should tell you the ONT-Router portion, then on your PC under network settings and status of the adapter will tell you the PC-Router portion.

Henrico101 · Jun 30, 2020

PBCool said:
Yes so supports 1Gbps ports, so confirm they are all linked at 1Gbps, from the WebConsole of the Router should tell you the ONT-Router portion, then on your PC under network settings and status of the adapter will tell you the PC-Router portion.

Everything showing 1GBPS on my side, tried to force it on the router as well (After a firmware update).
Still not getting 200/100

Thanks for the help thus far, please let me know if there is more I can send you to assist?

Henrico101 · Jun 30, 2020

As a note here, I think my line is on the wrong speed profile as I am still getting 100/100 instead of 200/100.

I would call in, but that never works out well for me, I get more help here from @PBCool than I do from actually calling them.

PBCool · Jun 30, 2020

Henrico101 said:
Everything showing 1GBPS on my side, tried to force it on the router as well (After a firmware update).
Still not getting 200/100

Thanks for the help thus far, please let me know if there is more I can send you to assist?

View attachment 867455

View attachment 867457

You need to find the link status on the router, not the profile its set to.

Henrico101 · Jun 30, 2020

I did PM it, thank you for the help.

bHOLDher · Jun 30, 2020

I have a weird one, since last week Thursday, once in a while, for about 3-6 seconds I have either Reply from 100.99.0.145 or 100.99.0.146 TTL expired in transit, and then everything is fine again for hours on end. I was running a ping to www.news24.com, but I also get it running a ping to one of the servers used by teams.
MTR shows:

Code:

                            My traceroute  [v0.92]
mx (192.168.3.20)                                    2020-06-30T15:10:26+0200
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                     Packets               Pings
 Host                              Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                 0.0%   456    0.6   0.4   0.3   8.8   0.5
 2. 154.0.0.113                     0.0%   456    2.9   2.5   2.2   3.8   0.2
 3. 154.0.4.193                     0.0%   456    2.9   2.6   1.9   7.5   0.3
    154.0.4.194
 4. 100.98.0.178                    0.0%   456    3.0   2.6   1.9   6.1   0.3
    100.98.0.179
    100.99.0.146
    100.99.0.145
    100.98.0.177
 5. 100.99.0.99                     0.0%   456    2.4   3.3   2.1 164.8   7.6
    100.98.0.165
    100.98.0.179
    100.98.0.178
    100.98.0.177
    100.99.0.105
    100.99.0.217
    100.98.0.84
 6. microsoft.ixp.joburg            0.0%   456    3.7   3.9   2.4 162.3   7.8
    100.98.0.165
    100.99.0.99
    100.98.0.178
    100.98.0.179
    100.99.0.145
 7. ae21-0.icr01.jnb20.ntwk.msn.ne  0.0%   456    3.8   4.1   2.6  21.2   2.1
    microsoft.ixp.joburg
    100.98.0.165
    100.99.0.99
    100.98.0.178
 8. be-120-0.ibr02.jnb20.ntwk.msn.  0.0%   455    4.3  57.2   3.1 196.6  82.6
    ae21-0.icr01.jnb20.ntwk.msn.net
    microsoft.ixp.joburg
    100.99.0.99
    100.98.0.165
 9. be-9-0.ibr02.mrs20.ntwk.msn.ne  0.9%   455  186.2 158.2   3.4 202.5  65.8
    be-120-0.ibr02.jnb20.ntwk.msn.net
    ae21-0.icr01.jnb20.ntwk.msn.net
    microsoft.ixp.joburg
10. be-3-0.ibr02.par21.ntwk.msn.ne  0.9%   455  185.9 185.1   4.1 220.8  17.3
    be-9-0.ibr02.mrs20.ntwk.msn.net
    be-120-0.ibr02.jnb20.ntwk.msn.net
    ae21-0.icr01.jnb20.ntwk.msn.net
11. 104.44.17.83                    4.0%   455  187.7 186.7 185.5 205.3   1.7
    be-3-0.ibr02.par21.ntwk.msn.net
    be-9-0.ibr02.mrs20.ntwk.msn.net
    be-120-0.ibr02.jnb20.ntwk.msn.net
12. be-8-0.ibr02.dub08.ntwk.msn.ne  3.5%   455  187.2 186.8 185.6 206.1   1.8
    104.44.17.83
    be-3-0.ibr02.par21.ntwk.msn.net
    be-9-0.ibr02.mrs20.ntwk.msn.net
13. ae120-0.icr01.dub08.ntwk.msn.n  3.1%   455  186.2 187.1 184.7 248.1   4.0
    be-8-0.ibr02.dub08.ntwk.msn.net
    104.44.17.83
    be-3-0.ibr02.par21.ntwk.msn.net
14. ae120-0.icr01.dub08.ntwk.msn.n 28.8%   455  185.1 187.4 184.8 235.6   4.9
    be-8-0.ibr02.dub08.ntwk.msn.net
    104.44.17.83
15. ae120-0.icr01.dub08.ntwk.msn.n 84.8%   455  190.0 187.2 185.0 195.8   2.6
    be-8-0.ibr02.dub08.ntwk.msn.net
16. ae120-0.icr01.dub08.ntwk.msn.n 99.1%   455  185.9 186.3 185.6 188.1   1.2
17. ???

Any advice? Must I log it?

PBCool · Jun 30, 2020

bHOLDher said:

I have a weird one, since last week Thursday, once in a while, for about 3-6 seconds I have either Reply from 100.99.0.145 or 100.99.0.146 TTL expired in transit, and then everything is fine again for hours on end. I was running a ping to www.news24.com, but I also get it running a ping to one of the servers used by teams.
MTR shows:

Code:

 My traceroute [v0.92]
mx (192.168.3.20) 2020-06-30T15:10:26+0200
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. router.asus.com 0.0% 456 0.6 0.4 0.3 8.8 0.5
2. 154.0.0.113 0.0% 456 2.9 2.5 2.2 3.8 0.2
3. 154.0.4.193 0.0% 456 2.9 2.6 1.9 7.5 0.3
154.0.4.194
4. 100.98.0.178 0.0% 456 3.0 2.6 1.9 6.1 0.3
100.98.0.179
100.99.0.146
100.99.0.145
100.98.0.177
5. 100.99.0.99 0.0% 456 2.4 3.3 2.1 164.8 7.6
100.98.0.165
100.98.0.179
100.98.0.178
100.98.0.177
100.99.0.105
100.99.0.217
100.98.0.84
6. microsoft.ixp.joburg 0.0% 456 3.7 3.9 2.4 162.3 7.8
100.98.0.165
100.99.0.99
100.98.0.178
100.98.0.179
100.99.0.145
7. ae21-0.icr01.jnb20.ntwk.msn.ne 0.0% 456 3.8 4.1 2.6 21.2 2.1
microsoft.ixp.joburg
100.98.0.165
100.99.0.99
100.98.0.178
8. be-120-0.ibr02.jnb20.ntwk.msn. 0.0% 455 4.3 57.2 3.1 196.6 82.6
ae21-0.icr01.jnb20.ntwk.msn.net
microsoft.ixp.joburg
100.99.0.99
100.98.0.165
9. be-9-0.ibr02.mrs20.ntwk.msn.ne 0.9% 455 186.2 158.2 3.4 202.5 65.8
be-120-0.ibr02.jnb20.ntwk.msn.net
ae21-0.icr01.jnb20.ntwk.msn.net
microsoft.ixp.joburg
10. be-3-0.ibr02.par21.ntwk.msn.ne 0.9% 455 185.9 185.1 4.1 220.8 17.3
be-9-0.ibr02.mrs20.ntwk.msn.net
be-120-0.ibr02.jnb20.ntwk.msn.net
ae21-0.icr01.jnb20.ntwk.msn.net
11. 104.44.17.83 4.0% 455 187.7 186.7 185.5 205.3 1.7
be-3-0.ibr02.par21.ntwk.msn.net
be-9-0.ibr02.mrs20.ntwk.msn.net
be-120-0.ibr02.jnb20.ntwk.msn.net
12. be-8-0.ibr02.dub08.ntwk.msn.ne 3.5% 455 187.2 186.8 185.6 206.1 1.8
104.44.17.83
be-3-0.ibr02.par21.ntwk.msn.net
be-9-0.ibr02.mrs20.ntwk.msn.net
13. ae120-0.icr01.dub08.ntwk.msn.n 3.1% 455 186.2 187.1 184.7 248.1 4.0
be-8-0.ibr02.dub08.ntwk.msn.net
104.44.17.83
be-3-0.ibr02.par21.ntwk.msn.net
14. ae120-0.icr01.dub08.ntwk.msn.n 28.8% 455 185.1 187.4 184.8 235.6 4.9
be-8-0.ibr02.dub08.ntwk.msn.net
104.44.17.83
15. ae120-0.icr01.dub08.ntwk.msn.n 84.8% 455 190.0 187.2 185.0 195.8 2.6
be-8-0.ibr02.dub08.ntwk.msn.net
16. ae120-0.icr01.dub08.ntwk.msn.n 99.1% 455 185.9 186.3 185.6 188.1 1.2
17. ???

Any advice? Must I log it?

Nah I'm aware of this busy looking into it.

User52 · Jun 30, 2020

Hey @PBCool do you have any news regarding Link Africa speed upgrades?
They announced that they were adding higher speed FTTH offerings (higher than 200mbps) at the end of May, but haven't seen anything yet.

PBCool · Jun 30, 2020

User52 said:
Hey @PBCool do you have any news regarding Link Africa speed upgrades?
They announced that they were adding higher speed FTTH offerings (higher than 200mbps) at the end of May, but haven't seen anything yet.

Will find out for you

User52 · Jul 1, 2020

PBCool said:
Will find out for you

Thank you! Eyeing something faster than 200 / 200.

WAslayer · Jul 1, 2020

@PBCool anything in particular I need to worry about/configure if I am wanting to replace my router with a ubiquiti USG..? On vuma aerial..

PBCool · Jul 1, 2020

WAslayer said:
@PBCool anything in particular I need to worry about/configure if I am wanting to replace my router with a ubiquiti USG..? On vuma aerial..

Not really, sometimes they give some trouble with MTU but we can sort that out.

WAslayer · Jul 1, 2020

PBCool said:
Not really, sometimes they give some trouble with MTU but we can sort that out.

Awesome, thanks..!

image132 · Jul 1, 2020

PBCool said:
Not really, sometimes they give some trouble with MTU but we can sort that out.

Why is that? I see people having endless issues with those USGs and MTU.

PBCool · Jul 1, 2020

image132 said:
Why is that? I see people having endless issues with those USGs and MTU.

Not sure, they just dont seem to manage with default PPPoE and MTU clamping.

powermzii · Jul 1, 2020

image132 said:
Why is that? I see people having endless issues with those USGs and MTU.

[USG] Slow PPPoE connection | Ubiquiti Community

I just jump to USG from some pfSense router in my home network. My ISP connection suppose to be 300/75 Mbps, and it was like that on pfSense.After adopting

community.ui.com

Tinuva · Jul 1, 2020

powermzii said:
[USG] Slow PPPoE connection | Ubiquiti Community

I just jump to USG from some pfSense router in my home network. My ISP connection suppose to be 300/75 Mbps, and it was like that on pfSense.After adopting

community.ui.com

Yeah @WAslayer probably want to bookmark that if he goes with the USG

PBCool · Jul 1, 2020

User52 said:
Hey @PBCool do you have any news regarding Link Africa speed upgrades?
They announced that they were adding higher speed FTTH offerings (higher than 200mbps) at the end of May, but haven't seen anything yet.

So feedback is they have nothing planned, we are going to assist in looking at 500Mbps.

User52 · Jul 1, 2020

PBCool said:
So feedback is they have nothing planned, we are going to assist in looking at 500Mbps.

Ok thanks, will go for 500 Mbps depending on price if they offer it. That would be perfect for us if you can do that...

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