Cool Ideas Fibre ISP – Feedback Thread 3

CrypticZA

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Sep 21, 2019
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I don't really see much benefit to having the cable, but I also don't use NA servers.

Do you think it would be possible to use the SAFE cable instead? Whenever I have video calls to family in Australia it's very delayed as I get about 500ms to AU.

Being in KZN it would also be nice to choose Singapore servers as an alternative if there are any problems with EU servers.
If you want to try out Warp+ it might be able to help you out. Just recently discovered i get in Apex 250ms to Singapore via it and then NordVPN the one provider uses Neotel so you get pretty decent ping to Asia, i am getting from Cape Town 220ms to South Korea.

Never really made sense to me why to use SACS when your gain is so small from it where SAFE makes your Asia/Oceania pings a lot more manageable.
 

PBCool

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If you want to try out Warp+ it might be able to help you out. Just recently discovered i get in Apex 250ms to Singapore via it and then NordVPN the one provider uses Neotel so you get pretty decent ping to Asia, i am getting from Cape Town 220ms to South Korea.

Never really made sense to me why to use SACS when your gain is so small from it where SAFE makes your Asia/Oceania pings a lot more manageable.
Well SACS to Sao Paulo was a major improvement obviously, NY not that much, Miami a fair improvement.
 

DYreX146

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Nov 14, 2018
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If you want to try out Warp+ it might be able to help you out. Just recently discovered i get in Apex 250ms to Singapore via it and then NordVPN the one provider uses Neotel so you get pretty decent ping to Asia, i am getting from Cape Town 220ms to South Korea.

Never really made sense to me why to use SACS when your gain is so small from it where SAFE makes your Asia/Oceania pings a lot more manageable.
I haven't tried Warp+ but I heard that it's a mission to set up on PC. Luckily many games that I play have been getting SA servers recently so I hopefully won't need to use it.
 

CrypticZA

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I haven't tried Warp+ but I heard that it's a mission to set up on PC. Luckily many games that I play have been getting SA servers recently so I hopefully won't need to use it.
Once you got a config file its easy but getting it is a pain tbh. Its also probably one of the worst for Cape Town...
 

Gambit

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Apr 26, 2005
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Anyone experience very brief drop connectivity drops? Usually, my connection is rock solid but today it has dropped twice for less than a minute. It was very short but caused issues with my Zoom meeting presentation. Was wondering if it is just me.

1. 8:24am
2. 1:23pm

1Gbps/100Mbps CISP, Vumatel trenched. Durbanville, Cape Town
 

PBCool

Cool Ideas
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Jan 11, 2016
Messages
8,894
Anyone experience very brief drop connectivity drops? Usually, my connection is rock solid but today it has dropped twice for less than a minute. It was very short but caused issues with my Zoom meeting presentation. Was wondering if it is just me.

1. 8:24am
2. 1:23pm

1Gbps/100Mbps CISP, Vumatel trenched. Durbanville, Cape Town
Nothing we're aware of unfortunately, maybe try do an MTR when it happens.
 

CrypticZA

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Sep 21, 2019
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1,049
Anyone experience very brief drop connectivity drops? Usually, my connection is rock solid but today it has dropped twice for less than a minute. It was very short but caused issues with my Zoom meeting presentation. Was wondering if it is just me.

1. 8:24am
2. 1:23pm

1Gbps/100Mbps CISP, Vumatel trenched. Durbanville, Cape Town
Was it around the time you got loadshedding? When our power came back today at 2.15pm i had two dips and when i went to the CPE it was restarting
 

image132

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Apr 3, 2010
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You on Octotel?
Have the drops been happening to you too?

I've noticed them recently too. pppoe won't drop (nothing is logged in my router) and all lights on router and ONT are green but traffic will just stop for a few min then resume.
 

MDE

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May 18, 2009
Messages
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Have the drops been happening to you too?

I've noticed them recently too. pppoe won't drop (nothing is logged in my router) and all lights on router and ONT are green but traffic will just stop for a few min then resume.
No nothing. Everything fine.
 

labratza

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May 7, 2007
Messages
2,853
@PBCool Quick one. I need to relocate my service as we are moving end of August. When try applying on your website it shows no coverage but even where I currently have fibre according to your site there is no coverage. Both addresses do have fibre. As house we bought has ONT already installed and it is active on VUMA. Also if look on another ISP site it shows there is Fibre.

Can this please be sorted so that I can cancel my current service and have new one activated on 26 August at new address
 

kripstoe

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Sep 15, 2012
Messages
3,740
Internet died a couple of minutes ago. Seems to be back now but blue light on CPE still flashing. Durbanville. Vumatel. Trenched 100/100
 

prOd

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Nov 11, 2009
Messages
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Internet died a couple of minutes ago. Seems to be back now but blue light on CPE still flashing. Durbanville. Vumatel. Trenched 100/100
internet also down in Wynberg, Southern Subs.

Vumatel

Edit: Neighbor's internet is also down (they are with Afrihost) so must be a Vumatel issue?

Came up now @ 9am
 
Last edited:

x7razor

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Sep 20, 2014
Messages
185
down here in kraaifontein Vuma trenched since last nights load shedding blue light on cpe is flashing. Did a reset of the cpe power a couple of times and its now on but cant even use internet.

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC1200G+-64A8 [192.168.1.1]
2 * * * Request timed out.
3 498 ms * * n9d9-cust.coolideas.co.za [102.132.175.109]
4 6 ms 9 ms 12 ms 154.0.3.49
5 * 4 ms * 100.98.0.4
6 4 ms 2 ms 1 ms cloudflare.ixp.capetown [196.60.70.198]
7 1 ms 2 ms 1 ms one.one.one.one [1.1.1.1]
 

PBCool

Cool Ideas
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Jan 11, 2016
Messages
8,894
down here in kraaifontein Vuma trenched since last nights load shedding blue light on cpe is flashing. Did a reset of the cpe power a couple of times and its now on but cant even use internet.

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC1200G+-64A8 [192.168.1.1]
2 * * * Request timed out.
3 498 ms * * n9d9-cust.coolideas.co.za [102.132.175.109]
4 6 ms 9 ms 12 ms 154.0.3.49
5 * 4 ms * 100.98.0.4
6 4 ms 2 ms 1 ms cloudflare.ixp.capetown [196.60.70.198]
7 1 ms 2 ms 1 ms one.one.one.one [1.1.1.1]
Will you let support know?
That trace is fine ironically.
 
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