Cool Ideas Fibre ISP – Feedback Thread 3

x7razor · Jul 15, 2020

PBCool said:
Will you let support know?
That trace is fine ironically.

Just got home and it seems to be working again

will monitor it thanks

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC1200G+-64A8 [192.168.1.1]
2 2 ms 2 ms 2 ms nnpd-cust.coolideas.co.za [102.132.248.1]
3 1 ms 1 ms 1 ms n9d9-cust.coolideas.co.za [102.132.175.109]
4 1 ms 1 ms 1 ms ump-cust.coolideas.co.za [154.0.3.49]
5 1 ms 1 ms 1 ms 100.98.0.4
6 2 ms 2 ms 1 ms cloudflare.ixp.capetown [196.60.70.198]
7 1 ms 1 ms 1 ms one.one.one.one [1.1.1.1]

S.Claus · Jul 15, 2020

PBCool said:
Not something we have visibility of nor something to worry about, slight variances are very normal.

I'm just curious what causes it. Congestion?

PBCool · Jul 15, 2020

S.Claus said:
I'm just curious what causes it. Congestion?

Nope could be a change in backhaul etc, that sort of variance is well within the normal operating levels of a PON network.

km2 · Jul 16, 2020

PBCool said:
We are considering SAFE, but will face similar challenges as before with SACS, but may trial it for a while.

If that can do anything to improve ping times to Korea, I'm very interested.

Tinuva · Jul 16, 2020

The thing with cables to different locations over the world, it only works well if you keep your peers and transit providers consistent over the globe and the reason for this is, it keeps routing simpler and more efficient.
/bgp

PBCool · Jul 16, 2020

Tinuva said:
The thing with cables to different locations over the world, it only works well if you keep your peers and transit providers consistent over the globe and the reason for this is, it keeps routing simpler and more efficient.
/bgp

Yerp, even so on the transit front we tried this with London, Sao Paulo and New York with HE, we still had asymmetry with certain routes. The only effective and persistent method we have seen is direct peering.

Zertop · Jul 16, 2020

Having latency issues in Cape Town on Openserve at the moment. 5ms to 192.168.10.5 (not internal, not sure where exactly), and 105+ms thereafter. Any ideas of what's up?

Code:

traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets
 1  d-link (10.0.0.2)  3.021 ms  2.403 ms  2.055 ms
 2  * * *
 3  192.168.10.5 (192.168.10.5)  8.220 ms  9.764 ms  7.815 ms
 4  192.168.11.6 (192.168.11.6)  100.282 ms  80.245 ms  60.516 ms
 5  100.98.0.1 (100.98.0.1)  69.504 ms  56.578 ms  76.029 ms
 6  100.98.0.4 (100.98.0.4)  73.761 ms  85.396 ms  102.497 ms
 7  cloudflare.ixp.capetown (196.60.70.198)  111.373 ms  103.244 ms  102.527 ms
 8  one.one.one.one (1.1.1.1)  111.948 ms  107.807 ms  113.457 ms

jannier · Jul 16, 2020

Zertop said:

Having latency issues in Cape Town on Openserve at the moment. 5ms to 192.168.10.5 (not internal, not sure where exactly), and 105+ms thereafter. Any ideas of what's up?

Code:

traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets
1  d-link (10.0.0.2)  3.021 ms  2.403 ms  2.055 ms
2  * * *
3  192.168.10.5 (192.168.10.5)  8.220 ms  9.764 ms  7.815 ms
4  192.168.11.6 (192.168.11.6)  100.282 ms  80.245 ms  60.516 ms
5  100.98.0.1 (100.98.0.1)  69.504 ms  56.578 ms  76.029 ms
6  100.98.0.4 (100.98.0.4)  73.761 ms  85.396 ms  102.497 ms
7  cloudflare.ixp.capetown (196.60.70.198)  111.373 ms  103.244 ms  102.527 ms
8  one.one.one.one (1.1.1.1)  111.948 ms  107.807 ms  113.457 ms

Must be an Openserve issue.

EDIT: your own router is inducing 2 - 3ms latency, check it, something not well on it.

Vuma trenched, Brackenfell, CPT.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   19 |   19 |    0 |    0 |    0 |    0 |
|                            155.93.237.1 -    0 |   19 |   19 |    2 |    2 |   14 |    2 |
|                          102.132.175.34 -    0 |   19 |   19 |    2 |    2 |    6 |    3 |
|                         102.132.175.113 -    0 |   19 |   19 |    0 |    0 |    1 |    1 |
|                              100.98.0.2 -    0 |   19 |   19 |    0 |    0 |    1 |    1 |
|                              100.98.0.4 -    0 |   19 |   19 |    0 |    0 |    1 |    1 |
|                           196.60.70.198 -    0 |   19 |   19 |    1 |    3 |   21 |    2 |
|                                 1.1.1.1 -    0 |   19 |   19 |    1 |    1 |    1 |    1 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

CrypticZA · Jul 16, 2020

Zertop said:

Having latency issues in Cape Town on Openserve at the moment. 5ms to 192.168.10.5 (not internal, not sure where exactly), and 105+ms thereafter. Any ideas of what's up?

Code:

traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets
1  d-link (10.0.0.2)  3.021 ms  2.403 ms  2.055 ms
2  * * *
3  192.168.10.5 (192.168.10.5)  8.220 ms  9.764 ms  7.815 ms
4  192.168.11.6 (192.168.11.6)  100.282 ms  80.245 ms  60.516 ms
5  100.98.0.1 (100.98.0.1)  69.504 ms  56.578 ms  76.029 ms
6  100.98.0.4 (100.98.0.4)  73.761 ms  85.396 ms  102.497 ms
7  cloudflare.ixp.capetown (196.60.70.198)  111.373 ms  103.244 ms  102.527 ms
8  one.one.one.one (1.1.1.1)  111.948 ms  107.807 ms  113.457 ms

Try reboot everything if you have not, had a friend who had similar issue in PTA last night, rebooted and everything went back to normal

BBC · Jul 16, 2020

What is the model of the "free router" included?

Would it be advisable to just use my own (does have a WAN port)

chrisGolf · Jul 16, 2020

chrisGolf said:
Seems to be resolved now... guessing Vuma/SADV will never get reasons.. anyway thanks for the help.
I'll be back next month when the line drops again ...

sigh, as predicated ... link is down.

ticket number: #COOL-20200716-474679

description:
All lights are on and steady on the ONT.
651 error when connecting directly to ONT. happens every so often

Entire complex is down - Bedfordview area , usually if there are issue in Senderwood JHB they effect us.

FNO = SADV / Vumatel.

@PBCool @TheRoDent please help escalate this ...

At the time of the post - I could not see any related outages on the announcement page ...

***Update: seems to be okay now - but not sure if stable...? Please still investigate?

Issue started around 10:50

Jul 16 10:50 WAN Connection: Fail to connect with some issues.
Jul 16 10:52 pppd[448]: Timeout waiting for PADO packets
Jul 16 10:53 pppd[448]: Timeout waiting for PADO packets
...
Jul 16 11:05 WAN Connection: WAN was restored
...
Jul 16 11:12 WAN Connection: Fail to connect with some issues.
...
Jul 16 11:13 WAN Connection: WAN was restored.

Regards.

Zertop · Jul 16, 2020

jannier said:

Must be an Openserve issue.

EDIT: your own router is inducing 2 - 3ms latency, check it, something not well on it.

Vuma trenched, Brackenfell, CPT.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   19 |   19 |    0 |    0 |    0 |    0 |
|                            155.93.237.1 -    0 |   19 |   19 |    2 |    2 |   14 |    2 |
|                          102.132.175.34 -    0 |   19 |   19 |    2 |    2 |    6 |    3 |
|                         102.132.175.113 -    0 |   19 |   19 |    0 |    0 |    1 |    1 |
|                              100.98.0.2 -    0 |   19 |   19 |    0 |    0 |    1 |    1 |
|                              100.98.0.4 -    0 |   19 |   19 |    0 |    0 |    1 |    1 |
|                           196.60.70.198 -    0 |   19 |   19 |    1 |    3 |   21 |    2 |
|                                 1.1.1.1 -    0 |   19 |   19 |    1 |    1 |    1 |    1 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Thanks! Yeah, I was on Wifi for that link, hence the router latency. However eth has the same issue. I have a feeling that openserve peering is currently crying somewhere down the link. However, seems to be restoring slowly. Thanks, though!

Zertop · Jul 16, 2020

CrypticZA said:
Try reboot everything if you have not, had a friend who had similar issue in PTA last night, rebooted and everything went back to normal

Thanks Cryptic!

PBCool · Jul 16, 2020

BBC said:
What is the model of the "free router" included?

Would it be advisable to just use my own (does have a WAN port)

Which package are you signing up for?

PBCool · Jul 16, 2020

Zertop said:
Thanks! Yeah, I was on Wifi for that link, hence the router latency. However eth has the same issue. I have a feeling that openserve peering is currently crying somewhere down the link. However, seems to be restoring slowly. Thanks, though!

That hop is between OS and ourselves, so possibly a backhaul related issue with OS.

S.Claus · Jul 16, 2020

PBCool said:
Nope could be a change in backhaul etc, that sort of variance is well within the normal operating levels of a PON network.

https://speedtest.mybroadband.co.za/result/14053626 Ok I see you’re point (thanks for the advice

)

BBC · Jul 16, 2020

PBCool said:
Which package are you signing up for?

Probably the 20/20Mbps - Balwin Fibre

TranQ · Jul 16, 2020

@PBCool

Please assist, I've been complaining about random disconnects that last between 5 and 10 minutes. It started roughly three months ago. I tend to experience bad paclet loss and then it disconnects, it reconnects and then the packet loss is gone but returns again after a while. I need this to be escalated so that it can receive attention and be fixed.

COOL-20200611-452892

PBCool · Jul 16, 2020

TranQ said:
@PBCool

Please assist, I've been complaining about random disconnects that last between 5 and 10 minutes. It started roughly three months ago. I tend to experience bad paclet loss and then it disconnects, it reconnects and then the packet loss is gone but returns again after a while. I need this to be escalated so that it can receive attention and be fixed.

COOL-20200611-452892

Sure will look into it for you.

TranQ · Jul 16, 2020

PBCool said:
Sure will look into it for you.

Thanks, Divian gave me a call and had a look he is suspecting the router. So going to get it swapped out for a new one.

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