Cool Ideas Fibre ISP – Feedback Thread 3

[kripstoe]

Someone ****ed up.

Or something just broke. Either way. It's a mess.

 

[Fulcrum29]

Or something just broke. Either way. It's a mess.

Systems are build by people. Business continuity is ensured by people.

 

[GlassMirror]

Many things are down at the moment. My VPN don't want to connect and when it does it disconnects or results in instability. No access to my hosting overseas.

Someone ****ed up.

Proton to UK is good, it's the only way at the moment I can connect to the office

 

[PBCool]

Apologies we have picked up an issue at our NAP peer in CPT, it should be resolved.

 

[r00igev@@r]

Apologies we have picked up an issue at our NAP peer in CPT, it should be resolved.

Yeah. Saw NAP up and down. Have they caught the guy running around the DC with a chainsaw?

 

[thehuman]

Apologies we have picked up an issue at our NAP peer in CPT, it should be resolved.

Good recovery , glad i am a client.

There a group in my area with vodacom via frogfoot struggling a few days already, vodascum blaming frogfoot.

PS you have a message

 

[x7razor]

Hi was just wondering is all the issues fixed? Some of my sites and mybb and gumtree is real slow my side sometimes even fails to load.

Tracing route to mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC1200G+-64A8 [192.168.1.1]
2 2 ms 2 ms 2 ms nnpd-cust.coolideas.co.za [102.132.248.1]
3 1 ms 1 ms 1 ms n9d9-cust.coolideas.co.za [102.132.175.109]
4 1 ms 1 ms 1 ms ump-cust.coolideas.co.za [154.0.3.49]
5 141 ms 141 ms 141 ms 100.99.0.117
6 141 ms 141 ms 141 ms 154.0.5.18
7 * * 142 ms linx-lon1.as13335.net [195.66.225.179]
8 142 ms 142 ms 142 ms 104.20.9.169

Tracing route to gumtree.co.za [5.255.152.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC1200G+-64A8 [192.168.1.1]
2 17 ms 9 ms 3 ms nnpd-cust.coolideas.co.za [102.132.248.1]
3 1 ms 1 ms 1 ms n9d9-cust.coolideas.co.za [102.132.175.109]
4 1 ms 1 ms 1 ms cd-backbone.coolideas.co.za [154.0.1.13]
5 141 ms 141 ms 141 ms 100.99.0.117
6 141 ms 141 ms 141 ms 154.0.5.18
7 148 ms 149 ms 148 ms linx1.r2.gs.as41552.net [195.66.225.72]
8 153 ms 148 ms 148 ms te1-2.cr1.ams5.as41552.net [5.255.154.38]
9 148 ms 148 ms 148 ms 91.211.72.25
10 * * * Request timed out.

 

[PBCool]

Hi was just wondering is all the issues fixed? Some of my sites and mybb and gumtree is real slow my side sometimes even fails to load.

Tracing route to mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 2 2 ms 2 ms 2 ms nnpd-cust.coolideas.co.za [102.132.248.1]
3 1 ms 1 ms 1 ms n9d9-cust.coolideas.co.za [102.132.175.109]
4 1 ms 1 ms 1 ms ump-cust.coolideas.co.za [154.0.3.49]
5 141 ms 141 ms 141 ms 100.99.0.117
6 141 ms 141 ms 141 ms 154.0.5.18
7 * * 142 ms linx-lon1.as13335.net [195.66.225.179]
8 142 ms 142 ms 142 ms 104.20.9.169

Tracing route to gumtree.co.za [5.255.152.131]
over a maximum of 30 hops:

1 2 17 ms 9 ms 3 ms nnpd-cust.coolideas.co.za [102.132.248.1]
3 1 ms 1 ms 1 ms n9d9-cust.coolideas.co.za [102.132.175.109]
4 1 ms 1 ms 1 ms cd-backbone.coolideas.co.za [154.0.1.13]
5 141 ms 141 ms 141 ms 100.99.0.117
6 141 ms 141 ms 141 ms 154.0.5.18
7 148 ms 149 ms 148 ms linx1.r2.gs.as41552.net [195.66.225.72]
8 153 ms 148 ms 148 ms te1-2.cr1.ams5.as41552.net [5.255.154.38]
9 148 ms 148 ms 148 ms 91.211.72.25
10 * * * Request timed out.

This is typically Cloudflare revoking advertisements locally which they then route via international paths.

 

[RiNCEw1ND]

Hi PBcool

I have submitted a ticket #COOL-20200814-492375.

Seems our fibre connection is down. No orange light on the CPE. Not sure if it can be escalated to Vumatel please on our behalf?

Or are you aware of any issues in Atlasville, Boksburg? I don't see anything on your network status page.

Thanks!

 

[PBCool]

Hi PBcool

I have submitted a ticket #COOL-20200814-492375.

Seems our fibre connection is down. No orange light on the CPE. Not sure if it can be escalated to Vumatel please on our behalf?

Or are you aware of any issues in Atlasville, Boksburg? I don't see anything on your network status page.

Thanks!

Hi i will check what we can do, we can technically only escalate link downs after 24hrs.

 

[RiNCEw1ND]

Hi i will check what we can do, we can technically only escalate link downs after 24hrs.

Understood, I'll appreciate anything you can do.

Looks like I'm in for a weekend without internet

Edit: Brad was in contact with me now and says he has logged it with Vumatel, I have as well! Now we wait!

 

[HP10BII]

Hi CoolIdeas , could you elaborate on which Wifi Router model you provide with openserve fibre 50/25 package, I was on your website and got to the checkout step and still no indication of which wifi router you supply

 

[Rouxenator]

That game me a TP-Link AC-20 100mbps router despite the fact that I told them I plan to upgrade to 500mbps in future....

 

[TheRoDent]

That game me a TP-Link AC-20 100mbps router despite the fact that I told them I plan to upgrade to 500mbps in future....

We supply the router that suits our customers needs. Once an upgrade order is placed for >100mbps we will provide an appropriate router.

 

[Fulcrum29]

Anyone else experiencing some intermittent issues with connectivity especially with non-local hosted websites and services?

 

[RiNCEw1ND]

Hi i will check what we can do, we can technically only escalate link downs after 24hrs.

Just a little update. Vumatel just left my house! Turns out there was a break in the fibre at my place!

To say I am impressed is an understatement, I am not sure whether it would have still happened so fast if it was from me alone or if it was from your end.

Turnaround time of less than 6 hours, you don't get that anywhere anymore!

Thanks

 

[WhiteyOP]

Bad Packet loss (10-20%) and Download speeds tonight getting 15Mbps (200,200), Sunningdale, Cape Town (frogfoot) anyone else ?

 

[bumbledore]

Bad Packet loss (10-20%) and Download speeds tonight getting 15Mbps (200,200), Sunningdale, Cape Town (frogfoot) anyone else ?

Terrible download speeds, totally fine uploads speeds.
Getting 10-15 mbps down and ~1gbps up on a 1gbps/1gbps line
Milnerton, Cape Town
Frogfoot, too

Methinks something is afoot.

Speed Test Result – Download: 10.04Mbps, Upload: 908.85Mbps

Test your broadband Internet speed with this speed test which was designed for South Africa.

speedtest.co.za

 

[cavedog]

Terrible download speeds, totally fine uploads speeds.
Getting 10-15 mbps down and ~1gbps up on a 1gbps/1gbps line
Milnerton, Cape Town
Frogfoot, too

Methinks something is afoot.

Speed Test Result – Download: 10.04Mbps, Upload: 908.85Mbps

Test your broadband Internet speed with this speed test which was designed for South Africa.

speedtest.co.za

I see some complaint on Afrihost too on FrogFoot CPT.

 

[WhiteyOP]

I see some complaint on Afrihost too on FrogFoot CPT.

Never hear anything good about frog foot :|