Cool Ideas Fibre ISP – Feedback Thread 3

[Anthony4WYS]

Fourways Crossing update: The DFA technicians are still on the break. The ETR will be amended from 19:30 as the DFA technicians are busy with cut-ins, they need to splice the correct backends.

Thanks so much for the feedback.

 

[Fulcrum29]

Who broke the internet in Cape Town now?

 

[Anthony4WYS]

What is "internet"?

 

[Anthony4WYS]

I notice in the announcements that pineslopes has been "resolved" but we still don't have connection.

 

[PBCool]

Who broke the internet in Cape Town now?

What issue are you experiencing?

 

[PBCool]

I notice in the announcements that pineslopes has been "resolved" but we still don't have connection.

No chance your estate is listed separately? If not then let me know your ticket number?

 

[Anthony4WYS]

No chance your estate is listed separately? If not then let me know your ticket number?

Hi, my estate was never listed. COOL-20200815-492953

 

[Fulcrum29]

What issue are you experiencing?

Internet connectivity suffered from increased latencies, bit it restored to normalcy 5min after I posted here.

 

[zolly]

Down in Claremont Kenilworth on Octotel Cape Town. Anyone else?

 

[Anthony4WYS]

Anyone else still down in lonehill?

 

[MDE]

Down in Claremont Kenilworth on Octotel Cape Town. Anyone else?

Nope. Fine here. Claremont.

 

[zolly]

Nope. Fine here. Claremont.

Beginning to wonder if load shedding hasn't fried something in our area, or even just in our flat/complex. Was working fine and our connection just flatlined despite being connected. A reboot fixes it 99% of the time.

Will need to test tonight.

 

[Joka69]

Hey @PBCool

Not sure if theres any known outage in the West Rand (JHB), but my network is extremely slow, i logged a ticket on Coolzone:

#COOL-20200817-493486

 

[PBCool]

Hey @PBCool

Not sure if theres any known outage in the West Rand (JHB), but my network is extremely slow, i logged a ticket on Coolzone:

#COOL-20200817-493486

If nothing up on announcements then nothing we're aware of, so logging is the right thing to do, just an FYI I would advise you are testing with a cabled device when submitting a ticket. Because that is always the first point to check.

 

[K213N]

Anyone else still down in lonehill?

Am in Pineslopes. I was still down as of 10:20am. I received the following from my estate at 9:05am:

Good day Residents,

SADV has managed to locate and sort out the fibre break they are just getting the links up.

We hope to have the fibre fully restored by COB today.

We appreciate your patience in this regard

I buggered off and went somewhere else to get internet. I see there have been no other updates from the estate as of now, so I assume it’s still down.

 

[SeaSickMama]

Net down MFN, Carlswald 200/200 CISP

Seems to be coming and going

 

[SeaSickMama]

Down again

and down again

 

[Razotter]

Can either of the CI support chaps help me with an update on the state of my line speed upgrade? Logged it over the weekend (fair enough), but I've had no feedback whatsoever other than the standard automated one.

#COOL-20200815-492768

 

[PBCool]

Can either of the CI support chaps help me with an update on the state of my line speed upgrade? Logged it over the weekend (fair enough), but I've had no feedback whatsoever other than the standard automated one.

#COOL-20200815-492768

Sure, apologies there is a major backlog of regrades the team is working through.

 

[PBCool]

Down again

and down again

Log if it continues for me?