Cool Ideas Fibre ISP – Feedback Thread 3

PBCool

Cool Ideas
Joined
Jan 11, 2016
Messages
9,156
Can either of the CI support chaps help me with an update on the state of my line speed upgrade? Logged it over the weekend (fair enough), but I've had no feedback whatsoever other than the standard automated one.

#COOL-20200815-492768
Sure, apologies there is a major backlog of regrades the team is working through.
 

labratza

Expert Member
Joined
May 7, 2007
Messages
2,866
@PBCool
Ticket Number:
#COOL-20200727-481855


do you know if we can push this for activation soon as it is a mission at moment trying to operate as there is only edge coverage in the area
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
4,943
Can either of the CI support chaps help me with an update on the state of my line speed upgrade? Logged it over the weekend (fair enough), but I've had no feedback whatsoever other than the standard automated one.

#COOL-20200815-492768
Have escalated, apologies for the delay.
 

Anthony4WYS

Active Member
Joined
Dec 18, 2019
Messages
36
So the Fibre was fixed but now the connection keeps dropping and reconnecting after a few minutes. #COOL-20200817-493812
 

SAguy

Executive Member
Joined
Nov 4, 2013
Messages
5,473
Not at home at the moment, so can't check my own... but should I be able to see a light coming out the end of the fibre? Trouble shooting dead internet here by my in laws
 

labratza

Expert Member
Joined
May 7, 2007
Messages
2,866
Unfortunately we have to stick to Vodacom's FTTH process. As per the ticket replies we have requested Vodacom to transfer the line to us. It's up to them unfortunately. I will ask the team to follow up.


Would like to find out if the previous tennent account is arrears with Vodacom and Vodacom does not want to release due to arrears does that me we still have to suffer due to someone else? as we are the new owners of the hosue
 

PBCool

Cool Ideas
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Jan 11, 2016
Messages
9,156
Would like to find out if the previous tennent account is arrears with Vodacom and Vodacom does not want to release due to arrears does that me we still have to suffer due to someone else? as we are the new owners of the hosue
If you are the new owners than typically proof of residence allows us to force the release.
 

labratza

Expert Member
Joined
May 7, 2007
Messages
2,866
If you are the new owners than typically proof of residence allows us to force the release.
which we have done and we are battling. Proof has been sent through to your team and it does not seem to be helping
 

PBCool

Cool Ideas
Joined
Jan 11, 2016
Messages
9,156
which we have done and we are battling. Proof has been sent through to your team and it does not seem to be helping
Will see what we can do, this is often a challenge with the normal open access guys, so as you can imagine much slower with VC
 

Sargeant

Active Member
Joined
May 7, 2015
Messages
71
Hi Guys, I've seen quite a few posts about drops on the Octotel network around Cape Town. How have you gone about diagnosing this?

I want to create a ticket but, want to avoid hitting that Support Centre wall of "restarting your router" etc. etc.
 

r00igev@@r

Executive Member
Joined
Dec 14, 2009
Messages
5,406
OS moved me back to 50/25 from 100/100!

At least I can go and buy a bottle today to take the edge off my disappointment! I was hoping they forgot!
 
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