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Sign up with GoogleCool Ideas Fibre ISP – Feedback Thread 3
- Thread starter TheRoDent
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TheRoDent
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Have escalated, apologies for the delay.
Anthony4WYS
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So the Fibre was fixed but now the connection keeps dropping and reconnecting after a few minutes. #COOL-20200817-493812
Anthony4WYS
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What the hell is going on? The service light on the otp keeps going off and on. Off now.
TheRoDent
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Unfortunately we have to stick to Vodacom's FTTH process. As per the ticket replies we have requested Vodacom to transfer the line to us. It's up to them unfortunately. I will ask the team to follow up.
TheRoDent
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That indicates a line failure.
Would like to find out if the previous tennent account is arrears with Vodacom and Vodacom does not want to release due to arrears does that me we still have to suffer due to someone else? as we are the new owners of the hosue
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If you are the new owners than typically proof of residence allows us to force the release.
which we have done and we are battling. Proof has been sent through to your team and it does not seem to be helping
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Will see what we can do, this is often a challenge with the normal open access guys, so as you can imagine much slower with VC
SeaSickMama
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Seems to have gone on till around 4/5PM will check the router logs but also just went to a backup ISP
All other MFN direct clients did not have a issue around me
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Lovely...
Anthony4WYS
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The service and broadband lights keep going off. So frustrating after 2 days without internet.
Hi Guys, I've seen quite a few posts about drops on the Octotel network around Cape Town. How have you gone about diagnosing this?
I want to create a ticket but, want to avoid hitting that Support Centre wall of "restarting your router" etc. etc.
I want to create a ticket but, want to avoid hitting that Support Centre wall of "restarting your router" etc. etc.
jannier
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r00igev@@r
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OS moved me back to 50/25 from 100/100!
At least I can go and buy a bottle today to take the edge off my disappointment! I was hoping they forgot!
At least I can go and buy a bottle today to take the edge off my disappointment! I was hoping they forgot!
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We should be able to see from the PPP session history if it's line/network related. So log the ticket and quote it here for me.
i also previously reported drops on my line, happening randomly twice a day on average. Also in CT, also on Octotel. A ticket was raised, but you guys couldnt work out if anything or what was happening. It calmed down and the ticket was closed out. Now recently ive been noticing it happening about once a day again, which is super frustrating as I rely on this connection for some pretty epic/important calls on Skype/Teams etc.
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