Cool Ideas Fibre ISP – Feedback Thread 3

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M

MarzAttakz

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May 15, 2012
Messages
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PBCool said:
We have ongoing issues with Octotel, can you give me your ticket number so we can include it in our escalation?
If it's relative to your line then moving provider wont realistically help, so best we push for resolution from the fibre provider.
Click to expand...

To be honest, I'm tired of the backwards and forwards between host and provider, this isn't my problem to solve, you're both providing services we pay for. Not ranting at you specifically, I do appreciate your assistance, so frustrated at the moment.

Ticket numbers as follows:

#COOL-20200819-494802
#COOL-20200803-485466 (related to line drops, no feedback from Octotel communicated with me, no technicians visited site)
 
S

semaphore

Honorary Master
Joined
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Messages
15,200
PBCool said:
Checking, looks clean to me, graph also doesnt show much:

View attachment 895894

Maybe a very brief thing?
Click to expand...

Maybe, will monitor and see.

Edit: Nope still seeing loss.

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_C5 -    0 |   68 |   68 |    0 |    1 |    9 |    1 |
|                             154.0.0.110 -    0 |   68 |   68 |    1 |    2 |   11 |    3 |
|                             154.0.4.194 -    0 |   68 |   68 |    2 |    2 |    8 |    3 |
|                            100.98.0.179 -    0 |   68 |   68 |    2 |    2 |    8 |    3 |
|                             100.99.0.84 -    0 |   68 |   68 |    2 |    3 |    8 |    3 |
|                            100.98.0.228 -    0 |   68 |   68 |  162 |  164 |  171 |  163 |
|                              154.0.5.18 -    2 |   64 |   63 |  158 |  162 |  172 |  158 |
|                          195.66.226.234 -    2 |   64 |   63 |  160 |  168 |  229 |  164 |
|              ae1-br01-eqld5.as57976.net -    4 |   60 |   58 |  165 |  214 |  376 |  297 |
|                   No response from host -  100 |   13 |    0 |    0 |    0 |    0 |    0 |
|                           137.221.78.89 -    9 |   49 |   45 |  169 |  177 |  233 |  172 |
|                          185.60.112.158 -    6 |   56 |   53 |  168 |  176 |  184 |  172 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
J

Jason-ZA

Senior Member
Joined
Sep 23, 2019
Messages
625
@PBCool I'm also seeing loss my side.

Smoke ping to IP: 185.60.112.157
1597832249589.png

MTR:
1597832278054.png

Blizzard Looking Glass:
Code: 
MTR:
Start: Wed Aug 19 10:15:49 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   1.4   0.3  11.8   3.6
  2.|-- 37.244.24.131                             0.0%    10    1.0   1.3   0.6   4.0   0.8
  3.|-- Blizzard                           0.0%    10    0.9   1.0   0.9   1.1   0.0
  4.|-- 137.221.66.44                             0.0%    10    0.6   0.7   0.6   1.0   0.0
  5.|-- 137.221.78.86                            90.0%    10  13923 13923 13923 13923   0.0
  6.|-- 137.221.65.90                             0.0%    10    6.8 398.7   6.8 891.7 314.6
  7.|-- 137.221.79.32                             0.0%    10    7.2   7.1   6.8   7.6   0.0
  8.|-- u101-cust.coolideas.co.za                10.0%    10   13.7  10.8   7.4  13.7   3.1
  9.|-- u101-cust.coolideas.co.za                70.0%    10    7.3   7.3   7.3   7.4   0.0
 10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- <snip - my address>               30.0%    10  163.5 163.4 158.4 164.6   2.2
 
S

semaphore

Honorary Master
Joined
Nov 13, 2007
Messages
15,200
PBCool said:
Well is it still ongoing?
Click to expand...
Yes

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_C5 -    0 |   68 |   68 |    0 |    1 |    9 |    1 |
|                             154.0.0.110 -    0 |   68 |   68 |    1 |    2 |   11 |    3 |
|                             154.0.4.194 -    0 |   68 |   68 |    2 |    2 |    8 |    3 |
|                            100.98.0.179 -    0 |   68 |   68 |    2 |    2 |    8 |    3 |
|                             100.99.0.84 -    0 |   68 |   68 |    2 |    3 |    8 |    3 |
|                            100.98.0.228 -    0 |   68 |   68 |  162 |  164 |  171 |  163 |
|                              154.0.5.18 -    2 |   64 |   63 |  158 |  162 |  172 |  158 |
|                          195.66.226.234 -    2 |   64 |   63 |  160 |  168 |  229 |  164 |
|              ae1-br01-eqld5.as57976.net -    4 |   60 |   58 |  165 |  214 |  376 |  297 |
|                   No response from host -  100 |   13 |    0 |    0 |    0 |    0 |    0 |
|                           137.221.78.89 -    9 |   49 |   45 |  169 |  177 |  233 |  172 |
|                          185.60.112.158 -    6 |   56 |   53 |  168 |  176 |  184 |  172 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
PBCool

PBCool

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Jan 11, 2016
Messages
13,304
Jason-ZA said:
@PBCool I'm also seeing loss my side.

Smoke ping to IP: 185.60.112.157
View attachment 895902

MTR:
View attachment 895904

Blizzard Looking Glass:
Code: 
MTR:
Start: Wed Aug 19 10:15:49 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   1.4   0.3  11.8   3.6
  2.|-- 37.244.24.131                             0.0%    10    1.0   1.3   0.6   4.0   0.8
  3.|-- Blizzard                           0.0%    10    0.9   1.0   0.9   1.1   0.0
  4.|-- 137.221.66.44                             0.0%    10    0.6   0.7   0.6   1.0   0.0
  5.|-- 137.221.78.86                            90.0%    10  13923 13923 13923 13923   0.0
  6.|-- 137.221.65.90                             0.0%    10    6.8 398.7   6.8 891.7 314.6
  7.|-- 137.221.79.32                             0.0%    10    7.2   7.1   6.8   7.6   0.0
  8.|-- u101-cust.coolideas.co.za                10.0%    10   13.7  10.8   7.4  13.7   3.1
  9.|-- u101-cust.coolideas.co.za                70.0%    10    7.3   7.3   7.3   7.4   0.0
10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
11.|-- <snip - my address>               30.0%    10  163.5 163.4 158.4 164.6   2.2
Click to expand...
Thanks I managed to reproduce so looking into it.
 
PBCool

PBCool

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Have dropped the Blizzard peers in London, and not seeing loss anymore so please monitor and let me know.

EDIT: still looks lossy, so testing some more.
 
CrypticZA

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
3,046
MarzAttakz said:
@PBCool

I'm very close to looking for another provider, apart from frequent line drops, international latency has been ludicrous recently, yesterday and today especially - Octotel and Cool Ideas from West Beach, Blouberg Sands, Cape Town.

Guild Wars 2 has been unplayable, and granted their AWS infrastructure is shite lately, this is coming from someone on our end. Ping spikes from the usual 200ms to upward of 4000ms.

I need some help or I'm moving to another provider, my patience mimics Eskom's power supply at this point.

View attachment 895884
Click to expand...
I have two friends that live in West Beach (i am Table View), and both have exactly the same issues and they with other ISP's. My one friend has been nagging and annoying Octotel for well over 2 years i think it is now to fix their issues and has had 2 visits from people from Octotel and both confirmed it was packet loss on the backhaul :( his 100/100 on a good night is like 15/20.

We have Octotel at work as well and performance is so garbage as well when our contract is up we moving away from ISP X and Octotel and going to switch to Vumatel, we have a 50/50 business account and my 50/5 Vuma + CISP outperforms it 24/7/365

Octotel just seem to not care
 
M

MarzAttakz

Member
Joined
May 15, 2012
Messages
12
CrypticZA said:
I have two friends that live in West Beach (i am Table View), and both have exactly the same issues and they with other ISP's. My one friend has been nagging and annoying Octotel for well over 2 years i think it is now to fix their issues and has had 2 visits from people from Octotel and both confirmed it was packet loss on the backhaul :( his 100/100 on a good night is like 15/20.

We have Octotel at work as well and performance is so garbage as well when our contract is up we moving away from ISP X and Octotel and going to switch to Vumatel, we have a 50/50 business account and my 50/5 Vuma + CISP outperforms it 24/7/365

Octotel just seem to not care
Click to expand...

Thanks for the feedback man, I think my contract is done in November, will definitely be looking into changing line provider, still on the fence with CISP (sorry guys).
 
PBCool

PBCool

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Company Rep
Joined
Jan 11, 2016
Messages
13,304
Jason-ZA said:
@PBCool I'm also seeing loss my side.

Smoke ping to IP: 185.60.112.157
View attachment 895902

MTR:
View attachment 895904

Blizzard Looking Glass:
Code: 
MTR:
Start: Wed Aug 19 10:15:49 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   1.4   0.3  11.8   3.6
  2.|-- 37.244.24.131                             0.0%    10    1.0   1.3   0.6   4.0   0.8
  3.|-- Blizzard                           0.0%    10    0.9   1.0   0.9   1.1   0.0
  4.|-- 137.221.66.44                             0.0%    10    0.6   0.7   0.6   1.0   0.0
  5.|-- 137.221.78.86                            90.0%    10  13923 13923 13923 13923   0.0
  6.|-- 137.221.65.90                             0.0%    10    6.8 398.7   6.8 891.7 314.6
  7.|-- 137.221.79.32                             0.0%    10    7.2   7.1   6.8   7.6   0.0
  8.|-- u101-cust.coolideas.co.za                10.0%    10   13.7  10.8   7.4  13.7   3.1
  9.|-- u101-cust.coolideas.co.za                70.0%    10    7.3   7.3   7.3   7.4   0.0
10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
11.|-- <snip - my address>               30.0%    10  163.5 163.4 158.4 164.6   2.2
Click to expand...
Have dropped our Blizzard peers, can you run the reverse MTR from Blizzard again?
 
J

Jason-ZA

Senior Member
Joined
Sep 23, 2019
Messages
625
PBCool said:
Have dropped our Blizzard peers, can you run the reverse MTR from Blizzard again?
Click to expand...

Sure :)

Blizzard Looking Glass:
Code: 
MTR:
Start: Wed Aug 19 11:29:24 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.24.131                             0.0%    10    0.5   0.7   0.5   1.1   0.0
  3.|-- Blizzard                           0.0%    10    1.1   1.2   1.0   2.1   0.0
  4.|-- 137.221.66.44                             0.0%    10    0.7   3.4   0.5  28.4   8.7
  5.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.65.90                            30.0%    10  8201. 8870. 8201. 9483. 462.2
  7.|-- 137.221.79.32                             0.0%    10   22.8  10.5   6.9  24.2   6.9
  8.|-- u102-cust.coolideas.co.za                 0.0%    10   14.0  10.2   6.5  14.2   3.8
  9.|-- cisp.demarc.cogentco.com                 50.0%    10    8.0   8.1   8.0   8.2   0.0
10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
11.|-- <snip>-cust.coolideas.co.za                50.0%    10  165.2 165.1 164.9 165.3   0.0


MTR from my side to blizzard:

1597836777777.png
 
S

semaphore

Honorary Master
Joined
Nov 13, 2007
Messages
15,200
PBCool said:
Have dropped our Blizzard peers, can you run the reverse MTR from Blizzard again?
Click to expand...
Totally stuffed over 1600ms in game

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_C5 -    0 |  101 |  101 |    0 |    1 |   49 |    1 |
|                             154.0.0.110 -    0 |  101 |  101 |    1 |    3 |   48 |    3 |
|                             154.0.4.194 -    0 |  101 |  101 |    2 |    3 |   48 |    2 |
|                            100.98.0.177 -    0 |  101 |  101 |    2 |    3 |   57 |    2 |
|                             100.99.0.84 -    0 |  101 |  101 |    2 |    3 |   52 |    3 |
|                            100.98.0.228 -    0 |  101 |  101 |  158 |  163 |  224 |  159 |
|                   No response from host -  100 |   20 |    0 |    0 |    0 |    0 |    0 |
|                   ldn-b1-link.telia.net -    0 |  101 |  101 |  159 |  203 |  401 |  160 |
|                  ldn-bb4-link.telia.net -    2 |   96 |   95 |  165 |  170 |  264 |  169 |
|                  adm-bb4-link.telia.net -    2 |   97 |   96 |  165 |  168 |  191 |  166 |
|                  adm-b10-link.telia.net -    0 |  101 |  101 |  166 |  171 |  227 |  170 |
|   blizzard-ic-348623-adm-b2.c.telia.net -    0 |  101 |  101 |  165 |  174 |  227 |  198 |
|              ae1-br01-eqam1.as57976.net -    0 |  101 |  101 |  165 |  200 |  510 |  175 |
|        et-0-0-35-pe02-eqam1.as57976.net -    0 |  101 |  101 |  164 |  176 |  296 |  169 |
|                           137.221.66.41 -    0 |  101 |  101 |  165 |  170 |  225 |  169 |
|                          185.60.112.158 -    4 |   89 |   86 |  165 |  174 |  183 |  169 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
semaphore said:
Totally stuffed over 1600ms in game

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_C5 -    0 |  101 |  101 |    0 |    1 |   49 |    1 |
|                             154.0.0.110 -    0 |  101 |  101 |    1 |    3 |   48 |    3 |
|                             154.0.4.194 -    0 |  101 |  101 |    2 |    3 |   48 |    2 |
|                            100.98.0.177 -    0 |  101 |  101 |    2 |    3 |   57 |    2 |
|                             100.99.0.84 -    0 |  101 |  101 |    2 |    3 |   52 |    3 |
|                            100.98.0.228 -    0 |  101 |  101 |  158 |  163 |  224 |  159 |
|                   No response from host -  100 |   20 |    0 |    0 |    0 |    0 |    0 |
|                   ldn-b1-link.telia.net -    0 |  101 |  101 |  159 |  203 |  401 |  160 |
|                  ldn-bb4-link.telia.net -    2 |   96 |   95 |  165 |  170 |  264 |  169 |
|                  adm-bb4-link.telia.net -    2 |   97 |   96 |  165 |  168 |  191 |  166 |
|                  adm-b10-link.telia.net -    0 |  101 |  101 |  166 |  171 |  227 |  170 |
|   blizzard-ic-348623-adm-b2.c.telia.net -    0 |  101 |  101 |  165 |  174 |  227 |  198 |
|              ae1-br01-eqam1.as57976.net -    0 |  101 |  101 |  165 |  200 |  510 |  175 |
|        et-0-0-35-pe02-eqam1.as57976.net -    0 |  101 |  101 |  164 |  176 |  296 |  169 |
|                           137.221.66.41 -    0 |  101 |  101 |  165 |  170 |  225 |  169 |
|                          185.60.112.158 -    4 |   89 |   86 |  165 |  174 |  183 |  169 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...
Looks to be on Blizzards network, hence asking for the reverse trace to compare :)
 
J

Jason-ZA

Senior Member
Joined
Sep 23, 2019
Messages
625
Whats interesting is, Blizzard NA's server that they recommend using for MTRs has stopped replying to ICMP pings since 18:00 last night, I wonder if they are taking strain or being DDoSd or something.
 
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