Cool Ideas Fibre ISP – Feedback Thread 3

PBCool · Aug 19, 2020

semaphore said:
Blizzard never own up to issues on their network, they always blame the ISP's.

Well yeah same as FNOs

TheRoDent · Aug 19, 2020

MarzAttakz said:
Thanks for the feedback man, I think my contract is done in November, will definitely be looking into changing line provider, still on the fence with CISP (sorry guys).

What contract btw ?

Meyrcruywagen · Aug 19, 2020

@PBCool Seeing constant packet loss from Bloem to AWS, Fortnite servers.
Please help...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 214 | 214 | 0 | 0 | 1 | 0 |
| u3f-cust.coolideas.co.za - 0 | 214 | 214 | 6 | 7 | 40 | 7 |
| u11e-cust.coolideas.co.za - 0 | 214 | 214 | 6 | 7 | 38 | 7 |
| 100.98.0.228 - 0 | 213 | 213 | 162 | 166 | 179 | 171 |
| u102-cust.coolideas.co.za - 0 | 213 | 213 | 162 | 168 | 183 | 167 |
| 195.66.225.175 - 1 | 205 | 203 | 162 | 168 | 196 | 171 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| 52.93.135.113 - 10 | 151 | 136 | 172 | 182 | 217 | 185 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| 52.46.94.92 - 0 | 213 | 213 | 170 | 175 | 196 | 174 |
| 52.46.94.89 - 8 | 166 | 154 | 173 | 183 | 262 | 181 |
| 52.46.93.155 - 10 | 154 | 139 | 169 | 180 | 254 | 180 |
| 52.46.93.80 - 8 | 163 | 151 | 171 | 182 | 191 | 186 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
|ec2-15-188-56-84.eu-west-3.compute.amazonaws.com - 10 | 154 | 139 | 170 | 180 | 196 | 179 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PBCool · Aug 19, 2020

Meyrcruywagen said:
@PBCool Seeing constant packet loss from Bloem to AWS, Fortnite servers.
Please help...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 214 | 214 | 0 | 0 | 1 | 0 |
| u3f-cust.coolideas.co.za - 0 | 214 | 214 | 6 | 7 | 40 | 7 |
| u11e-cust.coolideas.co.za - 0 | 214 | 214 | 6 | 7 | 38 | 7 |
| 100.98.0.228 - 0 | 213 | 213 | 162 | 166 | 179 | 171 |
| u102-cust.coolideas.co.za - 0 | 213 | 213 | 162 | 168 | 183 | 167 |
| 195.66.225.175 - 1 | 205 | 203 | 162 | 168 | 196 | 171 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| 52.93.135.113 - 10 | 151 | 136 | 172 | 182 | 217 | 185 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| 52.46.94.92 - 0 | 213 | 213 | 170 | 175 | 196 | 174 |
| 52.46.94.89 - 8 | 166 | 154 | 173 | 183 | 262 | 181 |
| 52.46.93.155 - 10 | 154 | 139 | 169 | 180 | 254 | 180 |
| 52.46.93.80 - 8 | 163 | 151 | 171 | 182 | 191 | 186 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
|ec2-15-188-56-84.eu-west-3.compute.amazonaws.com - 10 | 154 | 139 | 170 | 180 | 196 | 179 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Also looks to be in France, so could be metro issues which is the same as Blizzard, not much we can do at this point but drop peers and test.

Have found something will update shortly.

Meyrcruywagen · Aug 19, 2020

PBCool said:
Also looks to be in France, so could be metro issues which is the same as Blizzard, not much we can do at this point but drop peers and test.

Cheers, appreciated. Please keep us updated.

Hunted · Aug 19, 2020

Hi, can one only upgrade your line via the "connect" email address for Vuma? Can't seem to get an option anywhere else.

PBCool · Aug 19, 2020

Meyrcruywagen said:
@PBCool Seeing constant packet loss from Bloem to AWS, Fortnite servers.
Please help...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 214 | 214 | 0 | 0 | 1 | 0 |
| u3f-cust.coolideas.co.za - 0 | 214 | 214 | 6 | 7 | 40 | 7 |
| u11e-cust.coolideas.co.za - 0 | 214 | 214 | 6 | 7 | 38 | 7 |
| 100.98.0.228 - 0 | 213 | 213 | 162 | 166 | 179 | 171 |
| u102-cust.coolideas.co.za - 0 | 213 | 213 | 162 | 168 | 183 | 167 |
| 195.66.225.175 - 1 | 205 | 203 | 162 | 168 | 196 | 171 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| 52.93.135.113 - 10 | 151 | 136 | 172 | 182 | 217 | 185 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| 52.46.94.92 - 0 | 213 | 213 | 170 | 175 | 196 | 174 |
| 52.46.94.89 - 8 | 166 | 154 | 173 | 183 | 262 | 181 |
| 52.46.93.155 - 10 | 154 | 139 | 169 | 180 | 254 | 180 |
| 52.46.93.80 - 8 | 163 | 151 | 171 | 182 | 191 | 186 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
|ec2-15-188-56-84.eu-west-3.compute.amazonaws.com - 10 | 154 | 139 | 170 | 180 | 196 | 179 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Check now

PBCool · Aug 19, 2020

Hunted said:
Hi, can one only upgrade your line via the "connect" email address for Vuma? Can't seem to get an option anywhere else.

For now yes, they are working on the portal to do so.

Hunted · Aug 19, 2020

PBCool said:
For now yes, they are working on the portal to do so.

Ahh ok. I have sent an email earlier this am to upgrade, but no response as yet, so was just wondering. Thnx

PBCool · Aug 19, 2020

Hunted said:
Ahh ok. I have sent an email earlier this am to upgrade, but no response as yet, so was just wondering. Thnx

Do you have the ref for me?

Hunted · Aug 19, 2020

PBCool said:
Do you have the ref for me?

Here you go Sir.

#COOL-20200819-494630

MarzAttakz · Aug 19, 2020

TheRoDent said:
What contract btw ?

The one entered into with you guys regarding router provision and line rental on my behalf, or have I misinterpreted how things work? If so am I able to change provider once the previous line has been released?

PBCool · Aug 19, 2020

MarzAttakz said:
The one entered into with you guys regarding router provision and line rental on my behalf, or have I misinterpreted how things work? If so am I able to change provider once the previous line has been released?

We don't have contracts? Just a calendar months notice period.

TheRoDent · Aug 19, 2020

MarzAttakz said:
The one entered into with you guys regarding router provision and line rental on my behalf, or have I misinterpreted how things work? If so am I able to change provider once the previous line has been released?

Our terms are month to month with only a calendar months notice required.

semaphore · Aug 19, 2020

PBCool said:
For now yes, they are working on the portal to do so.

Blizzard seems better

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_C5 -    0 |  119 |  119 |    0 |    0 |    4 |    0 |
|                             154.0.0.110 -    0 |  119 |  119 |    2 |    2 |   13 |    3 |
|                             154.0.4.194 -    0 |  119 |  119 |    1 |    3 |   13 |   10 |
|                            100.98.0.179 -    0 |  119 |  119 |    2 |    2 |   14 |    2 |
|                             100.99.0.84 -    0 |  119 |  119 |    2 |    3 |   13 |    4 |
|                            100.98.0.228 -    1 |  115 |  114 |  158 |  162 |  169 |  166 |
|                          195.66.238.234 -    2 |  111 |  109 |  160 |  169 |  229 |  166 |
|              ae1-br01-eqld5.as57976.net -    0 |  119 |  119 |  176 |  342 |  713 |  370 |
|                   No response from host -  100 |   23 |    0 |    0 |    0 |    0 |    0 |
|                           137.221.78.87 -    0 |  119 |  119 |  165 |  173 |  244 |  185 |
|                           137.221.66.45 -    0 |  119 |  119 |  165 |  171 |  183 |  183 |
|                          185.60.112.158 -    1 |  115 |  114 |  165 |  171 |  181 |  174 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

What was the issue?

PBCool · Aug 19, 2020

semaphore said:

Blizzard seems better

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_C5 -    0 |  119 |  119 |    0 |    0 |    4 |    0 |
|                             154.0.0.110 -    0 |  119 |  119 |    2 |    2 |   13 |    3 |
|                             154.0.4.194 -    0 |  119 |  119 |    1 |    3 |   13 |   10 |
|                            100.98.0.179 -    0 |  119 |  119 |    2 |    2 |   14 |    2 |
|                             100.99.0.84 -    0 |  119 |  119 |    2 |    3 |   13 |    4 |
|                            100.98.0.228 -    1 |  115 |  114 |  158 |  162 |  169 |  166 |
|                          195.66.238.234 -    2 |  111 |  109 |  160 |  169 |  229 |  166 |
|              ae1-br01-eqld5.as57976.net -    0 |  119 |  119 |  176 |  342 |  713 |  370 |
|                   No response from host -  100 |   23 |    0 |    0 |    0 |    0 |    0 |
|                           137.221.78.87 -    0 |  119 |  119 |  165 |  173 |  244 |  185 |
|                           137.221.66.45 -    0 |  119 |  119 |  165 |  171 |  183 |  183 |
|                          185.60.112.158 -    1 |  115 |  114 |  165 |  171 |  181 |  174 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

What was the issue?

AWS switched routes to our secondary port on LINX again which is just a 1G backup port so it was saturated, but Blizzard shouldn't be using that port, I imagine they have some route stickyness if it was affecting Blizzard stuff.

Meyrcruywagen · Aug 19, 2020

PBCool said:
Check now

Looks much better, thx, you are great!

semaphore · Aug 19, 2020

PBCool said:
AWS switched routes to our secondary port on LINX again which is just a 1G backup port so it was saturated, but Blizzard shouldn't be using that port, I imagine they have some route stickyness if it was affecting Blizzard stuff.

Yeah, seems to have helped somewhat.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               ARCHER_C5 -    0 |  512 |  512 |    0 |    0 |   16 |    1 |
|                             154.0.0.110 -    0 |  512 |  512 |    2 |    2 |   28 |    2 |
|                             154.0.4.194 -    0 |  512 |  512 |    1 |    2 |   18 |    2 |
|                            100.98.0.179 -    0 |  512 |  512 |    2 |    2 |   14 |    3 |
|                             100.99.0.84 -    1 |  508 |  507 |    2 |    4 |  322 |    3 |
|                            100.98.0.228 -    1 |  497 |  493 |  158 |  163 |  312 |  163 |
|                          195.66.238.234 -    1 |  496 |  492 |  159 |  169 |  229 |  164 |
|              ae1-br01-eqld5.as57976.net -    5 |  429 |  410 |  170 |  338 | 4833 |  241 |
|                   No response from host -  100 |  102 |    0 |    0 |    0 |    0 |    0 |
|                           137.221.78.87 -    1 |  508 |  507 |  165 |  174 |  306 |  166 |
|                           137.221.66.45 -    1 |  508 |  507 |  165 |  171 |  207 |  166 |
|                          185.60.112.158 -    1 |  504 |  502 |  165 |  171 |  187 |  166 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

standerr · Aug 19, 2020

With loadshedding starting again I purchased a UPS a month back to keep my CPE & Modem up. The UPS lasts fine during loadshedding, but lately after the power comes back on my connection drops. I've left it for a while, but it does not recover. Then eventually after I reboot the modem it comes back up again. I have noticed that the CPE blue light is flashing during this phase.
Anybody else having this issue. It did not do this in the beginning. Only the last two loadshedding events.

I'm CPT, Durbanville, Vuma trenched.

rash1233 · Aug 19, 2020

Was getting some packet loss earlier to EU Valorant servers and also twitch buffering, was about to post but it seems to be fixed now. Don't know if you guys did anything but thanks!

Cool Ideas Fibre ISP – Feedback Thread 3

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