Cool Ideas Fibre ISP – Feedback Thread 3

MDE · Aug 29, 2020

PBCool said:
We have just moved over to our other carrier back to WACS, so resolved technically. Are you having any trouble?

Will monitor. Just curious. But ping jumping around by 10ms. Not as flat as normal.

Fulcrum29 · Aug 29, 2020

CSGO also has a very noticeable loss since the 'situation' or event as they have called it was restored. I will check back next week.

image132 · Aug 29, 2020

WACS seems to have issues pretty often. Is it really this unreliable?

CrypticZA · Aug 29, 2020

Fulcrum29 said:
CSGO also has a very noticeable loss since the 'situation' or event as they have called it was restored. I will check back next week.

CSGO servers are local so either server issues or your connection to the server. WACs is not involved in getting you to the CS sever.

Fulcrum29 · Aug 29, 2020

CrypticZA said:
CSGO servers are local so either server issues or your connection to the server. WACs is not involved in getting you to the CS sever.

Not WACs, the Cape Town backbone restore.

CrypticZA · Aug 29, 2020

Fulcrum29 said:
Not WACs, the Cape Town backbone restore.

What's an MTR look like? I use a VPN which is located in JHB and been fine and also been playing on Apex Belgium severs which takes me to JHB and then uses Google transit... Don't really trust going via London since jitter is bad...

DeatheCore · Aug 29, 2020

MDE said:
Will monitor. Just curious. But ping jumping around by 10ms. Not as flat as normal.

Noticing this too, looks to be multiple paths in the mix atm, seeing 140-150ms to the UK where it was usually around ~140-141 average

MDE · Aug 29, 2020

DeatheCore said:
Noticing this too, looks to be multiple paths in the mix atm, seeing 140-150ms to the UK where it was usually around ~140-141 average

Yeah...still jumping around... definitely not as stable as before the incident.

PBCool · Aug 29, 2020

DeatheCore said:
Noticing this too, looks to be multiple paths in the mix atm, seeing 140-150ms to the UK where it was usually around ~140-141 average

Yeah with WACs currently we have capacity via provider X and Wiocc, (provider X gets capacity from Wiocc but adds a layer of MPLS).

Provider X's contract is finished with us in September and everything will move directly to Wiocc (as it is now)

Wioccs service to us currently has two WACs paths one is "express route" IE Ysterfontein to London direct.

The other has an additional hop, more than likely via a country on the western coast, we are in the process of changing interfaces and the service with Wiocc which will then only use the express route. So is a temporary thing we need to deal with

r00igev@@r · Aug 29, 2020

PBCool said:
Yeah with WACs currently we have capacity via provider X and Wiocc, (provider X gets capacity from Wiocc but adds a layer of MPLS).

Provider X's contract is finished with us in September and everything will move directly to Wiocc (as it is now)

Wioccs service to us currently has two WACs paths one is "express route" IE Ysterfontein to London direct.

The other has an additional hop, more than likely via a country on the western coast, we are in the process of changing interfaces and the service with Wiocc which will then only use the express route. So is a temporary thing we need to deal with

X is making for people reaching for the XXXX.

DYreX146 · Aug 29, 2020

@PBCool My connection has been rocky for the past few evenings and last night it was fine but tonight it's extremely bad.

The upload speed is normal but the download speed and latency is very bad, but I don't seem to have much packet loss strangely. This only happens in the evenings for some reason which makes me think that Openserve might be congested in my area.

I'm on 100Mbps Openserve fibre in KZN. I checked the announcements and didn't see anything relating to my area.

Speedtest:

MTR:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  157 |  157 |    0 |    0 |    4 |    0 |
|                   No response from host -  100 |   32 |    0 |    0 |    0 |    0 |    0 |
|            c25-backbone.coolideas.co.za -    2 |  149 |  147 |  146 |  151 |  172 |  155 |
|            c2e-backbone.coolideas.co.za -    2 |  149 |  147 |  143 |  150 |  153 |  146 |
|            c2t-backbone.coolideas.co.za -    1 |  153 |  152 |  143 |  150 |  156 |  145 |
|            c1h-backbone.coolideas.co.za -    0 |  157 |  157 |  141 |  150 |  198 |  147 |
|                          pch.ixp.durban -    1 |  153 |  152 |  142 |  158 |  465 |  144 |
|                          dns9.quad9.net -    1 |  153 |  152 |  141 |  151 |  174 |  149 |
|________________________________________________|______|______|______|______|______|______|

PBCool · Aug 29, 2020

DYreX146 said:
@PBCool My connection has been rocky for the past few evenings and last night it was fine but tonight it's extremely bad.

The upload speed is normal but the download speed and latency is very bad, but I don't seem to have much packet loss strangely. This only happens in the evenings for some reason which makes me think that Openserve might be congested in my area.

I'm on 100Mbps Openserve fibre in KZN. I checked the announcements and didn't see anything relating to my area.

Speedtest:
View attachment 902044

MTR:

Code:

|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.1 - 0 | 157 | 157 | 0 | 0 | 4 | 0 | | No response from host - 100 | 32 | 0 | 0 | 0 | 0 | 0 | | c25-backbone.coolideas.co.za - 2 | 149 | 147 | 146 | 151 | 172 | 155 | | c2e-backbone.coolideas.co.za - 2 | 149 | 147 | 143 | 150 | 153 | 146 | | c2t-backbone.coolideas.co.za - 1 | 153 | 152 | 143 | 150 | 156 | 145 | | c1h-backbone.coolideas.co.za - 0 | 157 | 157 | 141 | 150 | 198 | 147 | | pch.ixp.durban - 1 | 153 | 152 | 142 | 158 | 465 | 144 | | dns9.quad9.net - 1 | 153 | 152 | 141 | 151 | 174 | 149 | |________________________________________________|______|______|______|______|______|______|

Will you log it for me? And give me the ref

DYreX146 · Aug 29, 2020

PBCool said:
Will you log it for me? And give me the ref

Should I log it through the CoolZone?

PBCool · Aug 29, 2020

DYreX146 said:
Should I log it through the CoolZone?

Yeah that's fine

DYreX146 · Aug 29, 2020

PBCool said:
Yeah that's fine

Here: #COOL-20200829-501566

Please let me know if I should add any extra info to the ticket.

DYreX146 · Aug 29, 2020

The speed seems back to normal but the ping is still very high.

The ping will usually slowly go back down to normal values as it gets later in the night when this happens, which is why I say it's likely some sort of congestion.

Anyway, I hope Openserve will acknowledge it since I know that getting through to them with this kind of stuff can be a bit of a mission.

PBCool · Aug 30, 2020

DYreX146 said:
View attachment 902086
The speed seems back to normal but the ping is still very high.

The ping will usually slowly go back down to normal values as it gets later in the night when this happens, which is why I say it's likely some sort of congestion.

Anyway, I hope Openserve will acknowledge it since I know that getting through to them with this kind of stuff can be a bit of a mission.

Can you run a trace route when this happens?

DYreX146 · Aug 30, 2020

PBCool said:
Can you run a trace route when this happens?

Ok it's still not quite back to normal, it's supposed to be around 3 to 6ms on the first hop.

Code:

 1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    14 ms    12 ms    14 ms  c25-backbone.coolideas.co.za [154.0.1.77]
  4    13 ms    10 ms    10 ms  c2e-backbone.coolideas.co.za [154.0.1.86]
  5    13 ms    10 ms    10 ms  c2t-backbone.coolideas.co.za [154.0.1.101]
  6    12 ms    11 ms    11 ms  c1h-backbone.coolideas.co.za [154.0.1.53]
  7    13 ms    11 ms    10 ms  uuu-cust.coolideas.co.za [154.0.4.86]
  8    20 ms    19 ms    20 ms  c6t-backbone.coolideas.co.za [154.0.1.245]
  9    21 ms    19 ms    19 ms  100.99.0.180
 10    23 ms    23 ms    22 ms  google.jinx.net.za [196.223.14.41]
 11    23 ms    22 ms    23 ms  74.125.245.193
 12    23 ms    22 ms    23 ms  172.253.65.253
 13    22 ms    25 ms    23 ms  dns.google [8.8.8.8]

r00igev@@r · Aug 30, 2020

DYreX146 said:

Ok it's still not quite back to normal, it's supposed to be around 3 to 6ms on the first hop.

Code:

 1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    14 ms    12 ms    14 ms  c25-backbone.coolideas.co.za [154.0.1.77]
  4    13 ms    10 ms    10 ms  c2e-backbone.coolideas.co.za [154.0.1.86]
  5    13 ms    10 ms    10 ms  c2t-backbone.coolideas.co.za [154.0.1.101]
  6    12 ms    11 ms    11 ms  c1h-backbone.coolideas.co.za [154.0.1.53]
  7    13 ms    11 ms    10 ms  uuu-cust.coolideas.co.za [154.0.4.86]
  8    20 ms    19 ms    20 ms  c6t-backbone.coolideas.co.za [154.0.1.245]
  9    21 ms    19 ms    19 ms  100.99.0.180
10    23 ms    23 ms    22 ms  google.jinx.net.za [196.223.14.41]
11    23 ms    22 ms    23 ms  74.125.245.193
12    23 ms    22 ms    23 ms  172.253.65.253
13    22 ms    25 ms    23 ms  dns.google [8.8.8.8]

Does your router have the ability to show interface usage? You sure there isn't any other traffic?

DYreX146 · Aug 30, 2020

r00igev@@r said:
Does your router have the ability to show interface usage? You sure there isn't any other traffic?

100% sure. I tested with my PC being the only cabled device connected to it and the WiFi on the router was disabled.

Also the MTR looks much cleaner now and it's back to how it's supposed to be:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  102 |  102 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |   21 |    0 |    0 |    0 |    0 |    0 |
|            c25-backbone.coolideas.co.za -    2 |   98 |   97 |    3 |    5 |   21 |    5 |
|            c2e-backbone.coolideas.co.za -    0 |  102 |  102 |    3 |    4 |    6 |    4 |
|            c2t-backbone.coolideas.co.za -    0 |  102 |  102 |    3 |    4 |    6 |    5 |
|            c1h-backbone.coolideas.co.za -    0 |  102 |  102 |    2 |    3 |    9 |    4 |
|               196-10-141-198.ixp.durban -    0 |  102 |  102 |    4 |    6 |   30 |    4 |
|                         one.one.one.one -    0 |  102 |  102 |    3 |    4 |   11 |    4 |
|________________________________________________|______|______|______|______|______|______|

Cool Ideas Fibre ISP – Feedback Thread 3

Expert Member

Honorary Master

Expert Member

Expert Member

Honorary Master

Expert Member

Senior Member

Expert Member

Cool Ideas Rep

Honorary Master

Senior Member

Cool Ideas Rep

Senior Member

Cool Ideas Rep

Senior Member

Senior Member

Cool Ideas Rep

Senior Member

Honorary Master

Senior Member