Cool Ideas Fibre ISP – Feedback Thread 3

[MDE]

I imagine they are working through the changes, will take some time to reprovision almost the whole network.

Look one post above

 

[Boomstomp]

Yeah looks like a Vumatel outrage in Stellenbosch

Thanks!
Yes was Vumatel... luckily they sorted it fairly quickly!

 

[Gambit]

Yeah looks like a Vumatel outrage in Stellenbosch

"Vumatel outrage" is that a Freudian slip?

 

[jdido87]

Any idea on when you will launch the 40mbps with Mitchells Fibre. Webafrica already has theirs available.

 

[blacklung]

@PBCool When does the new pricing for Octotel take effect, email said from Sept 100/100
would be :

 

[Nimz]

Still waiting to be connected

 

[blacklung]

@PBCool When does the new pricing for Octotel take effect, email said from Sept 100/100
would be :
View attachment 903470

All Sorted

 

[dasdk]

How’s it Guys
Hope one of you can help me understand something

so my line was terminated on 31 Aug 2020 with cfibre on vumatel; I placed an order on cool ideas site at the start of August. Today I contacted them today to advise them that my line has been terminated.
the support team couldn’t load an Order as it says “in flight activation service pending with another isp” or something to that affect.

after numerous phone calls and emails I was told by vumatelthat cool ideas service manager rep at vumatel needs to process the request. Ifs a service migration request and not a new line.

so anyone here had issues migrating to cool ideas from another isp? And how did you resolve it? And how long did it take?

 

[PBCool]

How’s it Guys
Hope one of you can help me understand something

so my line was terminated on 31 Aug 2020 with cfibre on vumatel; I placed an order on cool ideas site at the start of August. Today I contacted them today to advise them that my line has been terminated.
the support team couldn’t load an Order as it says “in flight activation service pending with another isp” or something to that affect.

after numerous phone calls and emails I was told by vumatelthat cool ideas service manager rep at vumatel needs to process the request. Ifs a service migration request and not a new line.

so anyone here had issues migrating to cool ideas from another isp? And how did you resolve it? And how long did it take?

In your case Vumatel had an application from Afrihost for the line, so we had to have them manually clear that before they can apply our service. And this time of month Vumatel is a bit behind with all the requests, you should be up tomorrow. Apologies for the delay.

 

[CrypticZA]

Anyone else getting this?

 

[Armizael]

View attachment 903844

Anyone else getting this?

Same here, Frogfoot CPT

 

[CrypticZA]

View attachment 903844

Anyone else getting this?

 

[Jason-ZA]

View attachment 903844

Anyone else getting this?

Looks clean from my side, but I dont have the 100.99.2.22 hop in my trace.

 

[dasdk]

In your case Vumatel had an application from Afrihost for the line, so we had to have them manually clear that before they can apply our service. And this time of month Vumatel is a bit behind with all the requests, you should be up tomorrow. Apologies for the delay.

was it confirmed if that was the issue? i checked with vumatel and they didnt pick up anything
i hope its resolved ....Sjoe.... switching ISPs is a painful process.

 

[CrypticZA]

Looks clean from my side, but I dont have the 100.99.2.5 hop in my trace.

View attachment 903854

Yea seems when i am going on 100.99.2.22 it goes crazy with packet loss when it switches to 100.99.2.5 it seems stable. Pingplotter shows the change and whenever 2.22 appears i get a nice red line

 

[PBCool]

Yea seems when i am going on 100.99.2.22 it goes crazy with packet loss when it switches to 100.99.2.5 it seems stable. Pingplotter shows the change and whenever 2.22 appears i get a nice red line

Checking.

Not seeing any loss on this path, still ongoing?

 

[PBCool]

was it confirmed if that was the issue? i checked with vumatel and they didnt pick up anything
i hope its resolved ....Sjoe.... switching ISPs is a painful process.

This is the feedback from the connect team, it's the whole new process and portal from Vumatel that has made this process lengthy and complicated.

 

[dasdk]

This is the feedback from the connect team, it's the whole new process and portal from Vumatel that has made this process lengthy and complicated.

Thanks for the update
Btw do you agree with the feedback from vumatel?
The service manager assigned to cisp needs to resolve this ?

 

[The_Buck_Rogers]

View attachment 903844

Anyone else getting this?

Yes, had same experience last night when playing warzone and with psn party. When checking this am it Seems ok. Vumatel Stellenberg

 

[Frankie23]

@PBCool @TheRoDent

Connection just dropped in Gordon's Bay / Frogfoot.

COOL-20200902-503601

Anyone else affected?

EDIT: Broadband and Service lights off on ONT.

EDIT 09:26: Link just came up.