Cool Ideas Fibre ISP – Feedback Thread 3

[jannier]

@PBCool @TheRoDent

Connection just dropped in Gordon's Bay / Frogfoot.

COOL-20200902-503601

Anyone else affected?

EDIT: Broadband and Service lights off on ONT.

Do you have loadshedding maybe in your area or surroundings?

My Vuma Trenched connection was playing up last night during loadshedding here in Brackenfell.
I had to restart my CPE to get a connection.

 

[CrypticZA]

Yes, had same experience last night when playing warzone and with psn party. When checking this am it Seems ok. Vumatel Stellenberg

warzone is local traffic so that should have been fine, PSN i assume is international so that could of had issues, my local was fine, my packet loss was starting when i hit London. I just used a VPN around it, went via a server in JHB and was fine.

 

[Frankie23]

Do you have loadshedding maybe in your area or surroundings?

My Vuma Trenched connection was playing up last night during loadshedding here in Brackenfell.
I had to restart my CPE to get a connection.

Thanks, yes I do have loadshedding at the moment, already restarted the CPE.

Although, never before have I had issues with my link dropping during loadshedding, or have had to restart my CPE.

Could very well be due to loadshedding, anything's possible. Being geared for work-from-home, and then the internet link drops somewhere upstream just sucks tho

 

[The_Buck_Rogers]

warzone is local traffic so that should have been fine, PSN i assume is international so that could of had issues, my local was fine, my packet loss was starting when i hit London. I just used a VPN around it, went via a server in JHB and was fine.

I play with legacy H1 EU friends in Ireland and London, I only play plunder on local . My local was fine as well. Just to international was my issue .

 

[Frankie23]

Link just came back 3 mins ago.

 

[jannier]

Link just came back 3 mins ago.

Loadshedding starts here at 10H00

 

[Tinuva]

@PBCool
What is the process if I want to get an IPv6 tunnel?
On Vumatel trenched so I know its not supported natively.

 

[Gambit]

@PBCool
What is the process if I want to get an IPv6 tunnel?
On Vumatel trenched so I know its not supported natively.

Have used this in the past. The performance wasn't great but useful for testing.

Hurricane Electric Free IPv6 Tunnel Broker

tunnelbroker.net

 

[Nimz]

Day 3 without internet.

 

[MRTOM]

I want to give a positive review to Cool Ideas had many problems with old ISP since i switched to you guys its been happy gaming and streaming keep it up

 

[Tinuva]

Have used this in the past. The performance wasn't great but useful for testing.

Hurricane Electric Free IPv6 Tunnel Broker

tunnelbroker.net

Have used them in the past, but:
1. They don't have a server in Cape Town - see https://www.tunnelbroker.net/status.php
2. Sometimes their latency is horrible on Coolideas, where the traffic route via London back to me even from their SA sites. While not the case right now, it was for most part of the 1st half of 2020 - see https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=HE.HE-CPT1-CORE

 

[PBCool]

Have used them in the past, but:
1. They don't have a server in Cape Town - see https://www.tunnelbroker.net/status.php
2. Sometimes their latency is horrible on Coolideas, where the traffic route via London back to me even from their SA sites. While not the case right now, it was for most part of the 1st half of 2020 - see https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=HE.HE-CPT1-CORE

We no longer use HE for transit since the DDoS so this shouldn't change if you are happy to use them.

 

[Nimz]

#COOL-20200901-503387
@PBCool

 

[Tinuva]

We no longer use HE for transit since the DDoS so this shouldn't change if you are happy to use them.

I would actually prefer from my own ISP if its not too much work to set up for you guys, but I can understand managing manual tunnels are not ideal. Wish Vumatel could get the IPv6 going on trenched too

 

[PBCool]

#COOL-20200901-503387
@PBCool

I believe you are up and running?

 

[PBCool]

I would actually prefer from my own ISP if its not too much work to set up for you guys, but I can understand managing manual tunnels are not ideal. Wish Vumatel could get the IPv6 going on trenched too

Sure will see what I can do.

 

[Gielie01]

@PBCool thank you for the continued support, and Queen has been doing a fantastic job, but at some point this has to be deemed ridiculous. I followed every request and procedure, My cancellation was submitted and processed in time. My request for the new install at my new property was dealt with in an adequate time frame, in fact the line was installed 2 weeks prior to moving. But now my request has been escalated for 3 days, to no fault of your own or CI, how can Vuma not deal with a line activation in this time frame? Its been 3 days. The line was in 2 weeks prior to that, if begging was a thing, id be like a hungry dog outside a steakhouse on my knees.

 

[PBCool]

@PBCool thank you for the continued support, and Queen has been doing a fantastic job, but at some point this has to be deemed ridiculous. I followed every request and procedure, My cancellation was submitted and processed in time. My request for the new install at my new property was dealt with in an adequate time frame, in fact the line was installed 2 weeks prior to moving. But now my request has been escalated for 3 days, to no fault of your own or CI, how can Vuma not deal with a line activation in this time frame? Its been 3 days. The line was in 2 weeks prior to that, if begging was a thing, id be like a hungry dog outside a steakhouse on my knees.

I feel your frustrations here, Vumatel have changed their processes which in a case of an automation failure they require manual intervention from their Dev team. In this case being month end, there are lots of these hence the delays.

I am escalating this further for you as our AM hasn't been forthcoming with assisting, I will update you asap.

 

[Tinuva]

Seeing huge packet loss in cpt vuma trenched.

 

[L-Dog]

@PBCool

Just following up on the following issue (#COOL-20200813-491979).Been having connection issues every night for a week. Wifi signal strength varies between 60-80%not sure why it is not stable but I think the main issue must be the line