Cool Ideas Fibre ISP – Feedback Thread 3

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CrypticZA

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It was on rust. No worries, gone back to normal now. Noticed cloudfare warp routing is messed at the though, EU is 180ms and bahrain pings are 280ms.
Cloudflare are going through some issues atm yesterday both CT and JHB were rerouted and today i saw CT was re routed again so we going via JHB atm
 

SeaSickMama

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Got a question, busy onboarding a client to CISP

Just want to find out i know with most of my clients that lives in an estate that only has vodacom fibre its usually a mess


This client lives in Dainfern Valley and i would like to know does cool ideas support that network fully or is it one of those stupid exclusive vodacom only areas as in carlswald esate etc

Application has already been made ticket No: #COOL-20210126-595762
 

PBCool

Cool Ideas
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Got a question, busy onboarding a client to CISP

Just want to find out i know with most of my clients that lives in an estate that only has vodacom fibre its usually a mess


This client lives in Dainfern Valley and i would like to know does cool ideas support that network fully or is it one of those stupid exclusive vodacom only areas as in carlswald esate etc

Application has already been made ticket No: #COOL-20210126-595762
Is it on our coverage map? If not drop a mail to connect@coolideas.co.za
 

PBCool

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I see no changes to be honest still seeing the same IND spikes and that in game

EDIT: it seems worse tbh
I don't see any reasons why, that being said graphs from JHB to London seem fractionally better vs CPT for some reason.

I will continue testing, it's possible Wiocc did the changes but they are not effective. I will try run some simulations.
 

PBCool

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Got a question, busy onboarding a client to CISP

Just want to find out i know with most of my clients that lives in an estate that only has vodacom fibre its usually a mess


This client lives in Dainfern Valley and i would like to know does cool ideas support that network fully or is it one of those stupid exclusive vodacom only areas as in carlswald esate etc

Application has already been made ticket No: #COOL-20210126-595762
Complaints for Evotel on the other ISP threads as well.
 

Chris888

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Jul 23, 2008
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Hi,

Seeing mad jitter (100-260ms) on my line, making playing on Xbox live impossible.

Speed is "okay", 550Mbps on 1GB line. Normally see 930Mbps.

Never seen jitter like this before though.

Any idea whats going on?
 

PBCool

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Hi,

Seeing mad jitter (100-260ms) on my line, making playing on Xbox live impossible.

Speed is "okay", 550Mbps on 1GB line. Normally see 930Mbps.

Never seen jitter like this before though.

Any idea whats going on?
Area and FNO?
 

rolandos

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99
Morningside, Vumatel
Hi
Also Vumatel Morningside Sandton

started around 19h00

Same Problem Terrible jitter and packet loss streaming from Hetzner impossible as well as backup server in US
Something up tonight

Roland
 

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PBCool

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It is on the map but with a few clients I have it on the map on your site but then when we apply we get told sorry can’t help
The maps in use are the maps the FNOs supply us, so no easy way around it unfortunately. Specifically with the MNO networks :(
 

PBCool

Cool Ideas
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Hi
Also Vumatel Morningside Sandton

started around 19h00

Same Problem Terrible jitter and packet loss streaming from Hetzner impossible as well as backup server in US
Something up tonight

Roland
Seems like metro issues with AEx, which is why Evotel is also having issues. We dont have any notices yet but are awaiting feedback.
 

PBCool

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I don't see any reasons why, that being said graphs from JHB to London seem fractionally better vs CPT for some reason.

I will continue testing, it's possible Wiocc did the changes but they are not effective. I will try run some simulations.
Looks like the changes they made haven't had any changes to the service from the tests I've done, so have followed up with them to confirm. Apologies this is frustrating for us as well :(
 

Chris888

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Joined
Jul 23, 2008
Messages
22
Hi
Also Vumatel Morningside Sandton

started around 19h00

Same Problem Terrible jitter and packet loss streaming from Hetzner impossible as well as backup server in US
Something up tonight

Roland

Yup, same time it started going weird for me as well.

Screenshot 2021-01-26 at 22.00.29.png Screenshot 2021-01-26 at 22.01.07.png
 

Chris888

Member
Joined
Jul 23, 2008
Messages
22
Hi
Also Vumatel Morningside Sandton

started around 19h00

Same Problem Terrible jitter and packet loss streaming from Hetzner impossible as well as backup server in US
Something up tonight

Roland

A bit off topic, but what connection monitor is that?
 
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