Cool Ideas Fibre ISP – Feedback Thread 3

[PBCool]

@PBCool @TheRoDent Hi All
Can you please check on this ticket again COOL-20200202-372581 . Frogfoot called now and said this is an ISP issue. Very frustrating and family wanting me to change providers already

Rather frustrating, I have escalated again.

 

[PBCool]

He's on Octotel, they use GPON. I thought GPON doesn't need gennies or UPS'?

But yeah ESKOM is without a doubt, a problem.

Octotel have POPs where the OLTs live so they will be on genset and UPS.

 

[r00igev@@r]

Octotel have POPs where the OLTs live so they will be on genset and UPS.

It looks like Octotel has gone titsup in the City bowl.

 

[bar1]

Yes SADV.

I thought it was load shedding then i checked the uptime on my server....

 

[r00igev@@r]

Better now? Weird as there were no changes done.

The peering looks ok again except for IS which does not prefer local in Cape Town for Cool Ideas.

 

[CrypticZA]

It looks like Octotel has gone titsup in the City bowl.

We on RSAWEB city fibre and ours is dead too

 

[Kwerty]

It looks like Octotel has gone titsup in the City bowl.

+1. On my day off

 

[Kwerty]

+1. On my day off

And we're back!

 

[PBCool]

The peering looks ok again except for IS which does not prefer local in Cape Town for Cool Ideas.

PM which IP range, we selectively announce to IS in each region, does it leave in Cape Town and return via JHB sort of thing?

 

[Orihalcon]

Haven't been checking here recently as things have generally been OK...but looking at ping for online games I'm getting a 40ms+ increased ping to London. Used to get in a perfect world around 148 and on average 165. Now I'm sitting at 203 if I'm lucky.

Are there issues in general being resolved or...?

Games in question are Paladins to EU server, Titanfall 2 and Apex.

 

[TheRoDent]

Haven't been checking here recently as things have generally been OK...but looking at ping for online games I'm getting a 40ms+ increased ping to London. Used to get in a perfect world around 148 and on average 165. Now I'm sitting at 203 if I'm lucky.

Are there issues in general being resolved or...?

Games in question are Paladins to EU server, Titanfall 2 and Apex.

That will be because of the WACS cable outage. We are now routing traffic via the east coast which incurs additional latency.

I take it you are Cape Town based?

 

[Orihalcon]

That will be because of the WACS cable outage. We are now routing traffic via the east coast which incurs additional latency.

I take it you are Cape Town based?

Indeed I am. Thank you for the speedy response.

No big deal. Will just stick to casual matches till resolved

Possible ETF?

 

[thehuman]

https://twitter.com/i/web/status/1225031146804781061

 

[TheRoDent]

Last feedback was earlier in the thread by one of the members:

WACS S1i Congo Repairs: Repairs still in progress. ETR 08 Feb 2020. WACS UK Repairs: S4 break ETR has shifted from the initially communicated 03 Feb to 11 Feb 2020. With both breaks in mind, the end-to-end WACS repair date is therefore 11 Feb 2020.

You can track SANREN's updates on the ship activities on their twitter feed:

https://twitter.com/i/web/status/1224912076424073218

 

[TheRoDent]

https://twitter.com/i/web/status/1225031146804781061

Beat me to it

 

[Slinetpixel]

@PBCool @TheRoDent I would love to get my friend on your services, would it be possible to get a test account that I can give to him to convince him to change?

 

[Orihalcon]

https://twitter.com/i/web/status/1225031146804781061

Thank you and @TheRoDent .

 

[thehuman]

Updated half hour ago

https://twitter.com/i/web/status/1225078616704397314

 

[PBCool]

@PBCool @TheRoDent I would love to get my friend on your services, would it be possible to get a test account that I can give to him to convince him to change?

If the FNO is Openserve for sure.

 

[thehuman]

If the FNO is Openserve for sure.

You have pm