Cool Ideas Fibre ISP – Feedback Thread 3

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chrisGolf

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Hi @PBCool :
#COOL-20191212-351786 - frequent downtime from SADV.
I've contracted SADV for RCA, they say to contact my ISP. Please help?

#COOL-20200210-376222 - In light of the frequent downtime, I lost connection again last night, I called SADV directly as there was no broadband light on the ONT. SADV informed me that is was planned downtime. I checked your announcement page, and found the entry. Why are you not notifying customers of planned maintenance? no email? and I'd expect an SMS as I'm not checking my emails over the weekend?
Or am I expected to check your announcements page everyday?

regards,
chris
 
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dotdan

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I see this as a win tbh. This extended break from any online gaming has forced me to go play solo story driven games again. Thanks WACS S4 UK.
 
r00igev@@r

r00igev@@r

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CrypticZA said:
I am quite enjoying seeing some people who thought the grass was greener somewhere else bitch and moan about speeds now meanwhile i'm sitting streaming in full HD :) i would like my normal ping back though...
Click to expand...
You gonna trigger a 10 page rant, boet!!!
 
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chrisGolf

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more temporary disconnects today:

Feb 10 05:12:32 wan: finish adding multi routes
Feb 10 05:12:34 WAN Connection: WAN was restored.
Feb 10 05:18:23 WAN Connection: Fail to connect with some issues.
Feb 10 05:18:36 wan: finish adding multi routes
Feb 10 05:18:38 WAN Connection: WAN was restored.
Feb 10 13:20:31 WAN Connection: Fail to connect with some issues.
Feb 10 13:20:46 wan: finish adding multi routes
Feb 10 13:20:48 WAN Connection: WAN was restored.
Feb 10 14:51:49 WAN Connection: Fail to connect with some issues.
Feb 10 14:52:05 wan: finish adding multi routes
Feb 10 14:52:06 WAN Connection: WAN was restored.
Feb 10 16:42:23 WAN Connection: Fail to connect with some issues.
 
PBCool

PBCool

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chrisGolf said:
more temporary disconnects today:

Feb 10 05:12:32 wan: finish adding multi routes
Feb 10 05:12:34 WAN Connection: WAN was restored.
Feb 10 05:18:23 WAN Connection: Fail to connect with some issues.
Feb 10 05:18:36 wan: finish adding multi routes
Feb 10 05:18:38 WAN Connection: WAN was restored.
Feb 10 13:20:31 WAN Connection: Fail to connect with some issues.
Feb 10 13:20:46 wan: finish adding multi routes
Feb 10 13:20:48 WAN Connection: WAN was restored.
Feb 10 14:51:49 WAN Connection: Fail to connect with some issues.
Feb 10 14:52:05 wan: finish adding multi routes
Feb 10 14:52:06 WAN Connection: WAN was restored.
Feb 10 16:42:23 WAN Connection: Fail to connect with some issues.
Click to expand...
Will investigate for you, regarding updates for particular areas we are working on better mechanisms. Realistically there shouldn't be outages or maintenance every day, so you should only have to check the announcements page only when you are down really.
 
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zolly

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I've had about 5 or 6 time outs on my connection. Octotel, Southern Suburbs Cape Town. All lasting in the region of 1 - 5 minutes. I've reset all my hardware multiple times. Is anyone else having an issue in the region? @PBCool
 
CrypticZA

CrypticZA

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zolly said:
I've had about 5 or 6 time outs on my connection. Octotel, Southern Suburbs Cape Town. All lasting in the region of 1 - 5 minutes. I've reset all my hardware multiple times. Is anyone else having an issue in the region? @PBCool
Click to expand...
My boss lives out that way and he's on Openserve and has had pretty much the perfect internet experience maybe Octofail issue? They horrible in an area near me like beyond horrible
 
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image132

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zolly said:
I've had about 5 or 6 time outs on my connection. Octotel, Southern Suburbs Cape Town. All lasting in the region of 1 - 5 minutes. I've reset all my hardware multiple times. Is anyone else having an issue in the region? @PBCool
Click to expand...

Mine isn't as often as yours but it does happen to me too. Also Southern Suburbs.
 
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theHED

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Jun 3, 2008
Messages
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Woke up to no internet this morning. PPPOE just keeps trying to connect. All lights on ONT to fibre seems okay.
In West Beach, Cape Town
 
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blacklung

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Apr 23, 2013
Messages
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theHED said:
Woke up to no internet this morning. PPPOE just keeps trying to connect. All lights on ONT to fibre seems okay.
In West Beach, Cape Town
Click to expand...

Same Area same issue ( Octotel west beach 100/100 ).
Have turned power off on ONT for 10 minutes , restarted but no pppoe connection, all lights green .

Code: 
2020-02-11 06:55:38.635069500 pppoe: Timeout waiting for PADO packets
2020-02-11 06:55:38.649764500 Script /usr/sbin/pppoe -I eth2 -T 120 -U -m 1412                                  finished (pid 12146), status = 0x1
2020-02-11 06:55:38.813089500 using channel 292
2020-02-11 06:55:38.813705500 Using interface ppp0
2020-02-11 06:55:38.814143500 Connect: ppp0 <--> /dev/pts/0
2020-02-11 06:55:39.815586500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:55:42.816977500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:55:45.820224500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:55:48.823502500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:55:51.826717500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:55:54.826987500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:55:57.830201500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:56:00.833450500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:56:03.836664500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae0                                19d>]
2020-02-11 06:56:06.839878500 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe2ae019d>]
2020-02-11 06:56:09.843285500 LCP: timeout sending Config-Requests
2020-02-11 06:56:09.843287500 Connection terminated.
2020-02-11 06:56:09.867500500 Modem hangup

Dont see anything on announcement / outage page on coolzone ?
 
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