Cool Ideas Fibre ISP – Feedback Thread 3

smokemaryjane · Feb 20, 2020

Anyone else getting packet loss?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 29 | 29 | 0 | 0 | 1 | 0 |
| 154.0.0.245 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 154.0.4.162 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 100.98.0.49 - 10 | 21 | 19 | 4 | 18 | 22 | 20 |
| 100.99.0.83 - 5 | 23 | 22 | 19 | 20 | 34 | 21 |
| u139-cust.coolideas.co.za - 10 | 21 | 19 | 20 | 21 | 28 | 21 |
| google.jinx.net.za - 5 | 20 | 19 | 20 | 21 | 27 | 22 |
| 74.125.245.209 - 10 | 21 | 19 | 21 | 22 | 26 | 23 |
| 172.253.65.251 - 31 | 13 | 9 | 21 | 22 | 32 | 21 |
| jnb02s03-in-f3.1e100.net - 10 | 21 | 19 | 20 | 21 | 29 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

MDE · Feb 20, 2020

smokemaryjane said:
Anyone else getting packet loss?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 29 | 29 | 0 | 0 | 1 | 0 |
| 154.0.0.245 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 154.0.4.162 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 100.98.0.49 - 10 | 21 | 19 | 4 | 18 | 22 | 20 |
| 100.99.0.83 - 5 | 23 | 22 | 19 | 20 | 34 | 21 |
| u139-cust.coolideas.co.za - 10 | 21 | 19 | 20 | 21 | 28 | 21 |
| google.jinx.net.za - 5 | 20 | 19 | 20 | 21 | 27 | 22 |
| 74.125.245.209 - 10 | 21 | 19 | 21 | 22 | 26 | 23 |
| 172.253.65.251 - 31 | 13 | 9 | 21 | 22 | 32 | 21 |
| jnb02s03-in-f3.1e100.net - 10 | 21 | 19 | 20 | 21 | 29 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

18% on your second hop points to either your line or FNO with issues.

jannier · Feb 20, 2020

smokemaryjane said:
Anyone else getting packet loss?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 29 | 29 | 0 | 0 | 1 | 0 |
| 154.0.0.245 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 154.0.4.162 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 100.98.0.49 - 10 | 21 | 19 | 4 | 18 | 22 | 20 |
| 100.99.0.83 - 5 | 23 | 22 | 19 | 20 | 34 | 21 |
| u139-cust.coolideas.co.za - 10 | 21 | 19 | 20 | 21 | 28 | 21 |
| google.jinx.net.za - 5 | 20 | 19 | 20 | 21 | 27 | 22 |
| 74.125.245.209 - 10 | 21 | 19 | 21 | 22 | 26 | 23 |
| 172.253.65.251 - 31 | 13 | 9 | 21 | 22 | 32 | 21 |
| jnb02s03-in-f3.1e100.net - 10 | 21 | 19 | 20 | 21 | 29 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

nope no packet loss, this looks like issue with your FNO or line.

Vuma Trenched, Brackenfell.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |   22 |   22 |    0 |    0 |    0 |    0 |
|                            155.93.237.1 -    0 |   22 |   22 |    2 |    3 |   14 |    2 |
|                          102.132.175.34 -    0 |   22 |   22 |    2 |    3 |   33 |    4 |
|                         102.132.175.113 -    0 |   22 |   22 |    0 |    0 |    1 |    0 |
|                              100.98.0.2 -    0 |   22 |   22 |    1 |    1 |    1 |    1 |
|                             100.98.0.49 -    0 |   22 |   22 |   16 |   17 |   18 |   16 |
|                             100.99.0.83 -    0 |   22 |   22 |   17 |   17 |   18 |   17 |
|                             154.0.5.133 -    0 |   22 |   22 |   16 |   17 |   18 |   17 |
|                      google.jinx.net.za -    0 |   22 |   22 |   17 |   17 |   18 |   17 |
|                          74.125.245.193 -    0 |   22 |   22 |   17 |   17 |   18 |   17 |
|                            172.253.66.1 -    0 |   22 |   22 |   17 |   17 |   20 |   20 |
|               jnb02s02-in-f14.1e100.net -    0 |   22 |   22 |   17 |   17 |   18 |   17 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Reaper84 · Feb 20, 2020

PBCool said:
Hope it's permanently resolved! Keep an eye on it and let me know.

Hi @PBCool

Not sure what happened today. Frogfoot had an issue in PE around 1PM and since then I've had the same PPP disconnects again. Family had to reboot the router a few times.

Replied to the last email I got from Support with my router logs for the day. About to get our 2nd round of load shedding for the day so cannot do much testing but just thought I can send the logs again and let's see. If I check the logs that PPP was dropping entire afternoon.

Really not happy with Frogfoot right now

smokemaryjane · Feb 20, 2020

........ aaaaand its gone.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 49 | 49 | 0 | 0 | 2 | 0 |
| 154.0.0.246 - 0 | 49 | 49 | 1 | 4 | 24 | 2 |
| 154.0.4.161 - 0 | 49 | 49 | 2 | 4 | 25 | 2 |
| 100.98.0.50 - 0 | 49 | 49 | 1 | 17 | 39 | 18 |
| 100.99.0.83 - 0 | 49 | 49 | 18 | 20 | 41 | 19 |
| 154.0.5.133 - 0 | 49 | 49 | 18 | 20 | 33 | 20 |
| google.jinx.net.za - 0 | 49 | 49 | 18 | 24 | 181 | 19 |
| 74.125.245.209 - 0 | 49 | 49 | 18 | 21 | 40 | 19 |
| 172.253.65.251 - 0 | 49 | 49 | 18 | 21 | 45 | 20 |
| jnb02s03-in-f4.1e100.net - 0 | 49 | 49 | 18 | 20 | 40 | 18 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

CrypticZA · Feb 20, 2020

ooooooh i see Apex is going via SACS now too seeing that 140's to Brazil too :O

Grynne · Feb 20, 2020

Any outages around Durban (Westville in particular)?

None showing on the website but my connection died about 30 mins ago and I couldn’t get through to customer support by phone.

RiNCEw1ND · Feb 20, 2020

Grynne said:
Any outages around Durban (Westville in particular)?

None showing on the website but my connection died about 30 mins ago and I couldn’t get through to customer support by phone.

Mine was down for a little bit at the same time. Restarted router and CPE and it's sorted again.

Vumatel trenched, East Rand.

thehuman · Feb 20, 2020

Reaper84 said:
Hi @PBCool

Not sure what happened today. Frogfoot had an issue in PE around 1PM and since then I've had the same PPP disconnects again. Family had to reboot the router a few times.

Replied to the last email I got from Support with my router logs for the day. About to get our 2nd round of load shedding for the day so cannot do much testing but just thought I can send the logs again and let's see. If I check the logs that PPP was dropping entire afternoon.

Really not happy with Frogfoot right now

My connection also ism , hectic packet loss, started just after frogfoot went down in pe and came back up

cavedog · Feb 20, 2020

Grynne said:
Any outages around Durban (Westville in particular)?

None showing on the website but my connection died about 30 mins ago and I couldn’t get through to customer support by phone.

There is currently and Openserve pppoe authentication outage affecting all KZN Openserve customers on all ISP's

Grynne · Feb 20, 2020

RiNCEw1ND said:
Mine was down for a little bit at the same time. Restarted router and CPE and it's sorted again.

Vumatel trenched, East Rand.

I’ve restarted everything without any success.

renagade-wolf · Feb 20, 2020

anyone else on octotel in the southern suburbs experiencing slow single threaded performance in the evening? sigh hope this is not a repeat of those 6 months of octotel woes

edit:
Yea something is not healthy

Paste.ee

A free, easy to use Pastebin.

paste.ee

and winmtr doesn't show any packet loss

image132 · Feb 20, 2020

renagade-wolf said:
anyone else on octotel in the southern suburbs experiencing slow single threaded performance in the evening? sigh hope this is not a repeat of those 6 months of octotel woes

edit:
Yea something is not healthy

Paste.ee

A free, easy to use Pastebin.

paste.ee

and winmtr doesn't show any packet loss

Octotel, Claremont 100/25

No issues right now.

furpile · Feb 20, 2020

Unable to connect on Vodacom in Meerensee, Richards Bay. Logged a call with support, reset router, no luck. ONT shows green, router cannot connect.

Not sure if it is connected, but the Vodacom cell network also went down at the same time and is really struggling now. Don't know if they share backhaul perhaps?

furpile · Feb 20, 2020

furpile said:
Unable to connect on Vodacom in Meerensee, Richards Bay. Logged a call with support, reset router, no luck. ONT shows green, router cannot connect.

Not sure if it is connected, but the Vodacom cell network also went down at the same time and is really struggling now. Don't know if they share backhaul perhaps?

Back on just in time for load shedding.

TheRoDent · Feb 20, 2020

smokemaryjane said:
Anyone else getting packet loss?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 29 | 29 | 0 | 0 | 1 | 0 |
| 154.0.0.245 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 154.0.4.162 - 18 | 17 | 14 | 4 | 4 | 6 | 4 |
| 100.98.0.49 - 10 | 21 | 19 | 4 | 18 | 22 | 20 |
| 100.99.0.83 - 5 | 23 | 22 | 19 | 20 | 34 | 21 |
| u139-cust.coolideas.co.za - 10 | 21 | 19 | 20 | 21 | 28 | 21 |
| google.jinx.net.za - 5 | 20 | 19 | 20 | 21 | 27 | 22 |
| 74.125.245.209 - 10 | 21 | 19 | 21 | 22 | 26 | 23 |
| 172.253.65.251 - 31 | 13 | 9 | 21 | 22 | 32 | 21 |
| jnb02s03-in-f3.1e100.net - 10 | 21 | 19 | 20 | 21 | 29 | 20 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

To which IP exactly? Unfortunately your MTR only shows hostnames ?

TheRoDent · Feb 20, 2020

furpile said:
Back on just in time for load shedding.

Ok, sorry about that. Vodacom has sent out several messages about loadshedding, but it's very "general". Likely another POP or backhaul link outside your direct loadshedding area went down.

It's a big "string" of dependencies....

smokemaryjane · Feb 20, 2020

TheRoDent said:
To which IP exactly? Unfortunately your MTR only shows hostnames ?

I was pinging google.co.uk and yahoo.com during the previous mtr's posted. I was just trying to ping sites less likely to have a local host even though my local ts was also sitting on around 15% packetloss at the time

TheRoDent · Feb 20, 2020

leppie said:
Fornite's in game ping is broken. IIRC they take 80% or 90% of actual becos apparently the game has more processing overhead on higher pings... LOL

Every gaming server works on a clock tick of 18ms, which is the standard intel interrupt speed. Some games use tricks to get it better, but even on a LAN, most games would actually be subject to a PC clock speed of 18ms or thereabouts.

A lot of them then just deduct the 18ms processing to report pings....

I've been a game developer before. It's all "magic"....

TheRoDent · Feb 20, 2020

smokemaryjane said:
........ aaaaand its gone.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 49 | 49 | 0 | 0 | 2 | 0 |
| 154.0.0.246 - 0 | 49 | 49 | 1 | 4 | 24 | 2 |
| 154.0.4.161 - 0 | 49 | 49 | 2 | 4 | 25 | 2 |
| 100.98.0.50 - 0 | 49 | 49 | 1 | 17 | 39 | 18 |
| 100.99.0.83 - 0 | 49 | 49 | 18 | 20 | 41 | 19 |
| 154.0.5.133 - 0 | 49 | 49 | 18 | 20 | 33 | 20 |
| google.jinx.net.za - 0 | 49 | 49 | 18 | 24 | 181 | 19 |
| 74.125.245.209 - 0 | 49 | 49 | 18 | 21 | 40 | 19 |
| 172.253.65.251 - 0 | 49 | 49 | 18 | 21 | 45 | 20 |
| jnb02s03-in-f4.1e100.net - 0 | 49 | 49 | 18 | 20 | 40 | 18 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Which FNO are you with?

Cool Ideas Fibre ISP – Feedback Thread 3

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