- Jan 11, 2016
We provide support for consumer tickets around what the fibre providers provide, there is no point in manning support tickets that we cant do anything about.Well, yes and no, internet is a 24/7 business, yes it started after 3pm, (around 3:45), but that's not really relevant, as I said, internet is 24/7, we all pay for a 24/7 product. It is not an extraordinary, unrealistic assumption to make that someone would be manning support queries after hours.
Not everybody knows about forums where they could get some kind of feedback.
Anyway, this is a pointless discussion to have, I very much doubt CI cares much, (they will tell me it was VC's fault not theirs and I must just suck it up).
The noc manages the network 24/7 and so when we log this with VC outside of our support hours VC should still be responding which they didn't, this was a network related issue hence why there was feedback here.
Of course we care about our customer services, that being said they are best effort even though they are 24/7 services.