Cool Ideas Fibre ISP – Feedback Thread 4

PBCool

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So will these upgrades improve stability and uptime in KZN?
It's a better design to deal with failures and traffic levels etc, KZN has been pretty stable for a while otherwise. We have also deployed some Netflix caches local to KZN (we used to use the INX based hosts, but still better to have your own)
 
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LLoydizle

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@PBCool - Looks like a few people and myself are down with SADV/Vuma in the Bedford Gardens area.

ticket number: COOL-20210531-692687
 

LLoydizle

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An announcement came shortly after messaging you. Looks like there’s an issue in Wedgewood Green so we just have to wait :(
 

luckystrike

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@PBCool Hello,

I know exitlag has nothing to do with you. I just want to find out if you know something about this problem.

I found out that i connect to ip :102.130.127.51 with exitlag when i connect to Singapore(fastest route). It would work great and then sometimes i would have horrible lag in games.

I managed to find out when that starts to happen.

When everything works great i have about 3-4 ms to that ip. And then randomly i would get 21-23 ms to that ip.

I think exitlag struggle between routes when my local ping goes from 3 to 21. Since it would pick the 2nd best route since that server will have the lowest local ping.

Here exitlag will take johannesburg01 route. exitlag20 ms.png

And here it would take the johannesburg54 route.

exitlag1.png
I managed to catch it yesterday when it swapped over at about 3:30pm
20to3ms.png
Do you know why the ping fluctuates like that to ip: 102.130.127.51 From Pretoria?

Thanks again!
 

Hunted

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Pings to the EU servers for PUBG is +- 200MS ex CPT. +- 40ms more than the last time I played PUBG. I know there was some changes at a stage and then it was back to normal.
@PBCool DO we need to use VPNs now to get a lower ping? I just saw a post regarding ExitLag.
 

PBCool

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@PBCool DO we need to use VPNs now to get a lower ping? I just saw a post regarding ExitLag.
Well it's more than likely due to Google or AWS' transit path, so no way to avoid it aside from VPN'ing outside of the country.
 

Genisys

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I see my Metrofibre connection is already bursting to 300Mbps and then dropping to 200Mbps. Something tells me tomorrow will be fun, unless Speedtest is just being optimistic
 

Hunted

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Well it's more than likely due to Google or AWS' transit path, so no way to avoid it aside from VPN'ing outside of the country.
Thanks, but I thought CISP did some manual routing for some of the AWS servers in the EU or do I have that wrong?
 

PBCool

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Thanks, but I thought CISP did some manual routing for some of the AWS servers in the EU or do I have that wrong?
Yeah we used to but that then messed around with some other AWS services, lots of chat around it further up the thread :)
 

CrypticZA

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Thanks, but I thought CISP did some manual routing for some of the AWS servers in the EU or do I have that wrong?
We sadly get pleb ping now... the hope is Amazon get their sh#t together and fix their trash tier routing but my hopes are very low tbh. But hey some kid is doing the L dance in Fortnite with his 120ms
 

Hunted

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Yeah we used to but that then messed around with some other AWS services, lots of chat around it further up the thread :)
Damnit, this sucks. One of the big reasons lots of us gamers joined CISP is for the pings. We could brag about the best pings.

I see some servers still enjoys a 150ms ping like this one.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 18 | 18 | 0 | 0 | 4 | 1 |
| nnpd-cust.coolideas.co.za - 0 | 18 | 18 | 2 | 4 | 17 | 2 |
| n9b8-cust.coolideas.co.za - 0 | 18 | 18 | 2 | 9 | 89 | 3 |
| n9d9-cust.coolideas.co.za - 0 | 18 | 18 | 1 | 1 | 4 | 1 |
| 100.98.0.3 - 0 | 18 | 18 | 1 | 2 | 7 | 1 |
| 100.98.0.4 - 0 | 18 | 18 | 1 | 1 | 7 | 1 |
| 196.10.140.110 - 0 | 18 | 18 | 1 | 2 | 7 | 1 |
| 52.93.57.58 - 0 | 18 | 18 | 2 | 4 | 8 | 2 |
| 52.93.57.67 - 0 | 18 | 18 | 1 | 2 | 8 | 2 |
| 52.93.57.163 - 0 | 18 | 18 | 141 | 143 | 155 | 142 |
| 52.93.134.66 - 0 | 18 | 18 | 141 | 143 | 155 | 142 |
| 52.93.134.189 - 0 | 18 | 18 | 142 | 143 | 148 | 143 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 54.239.101.66 - 38 | 8 | 5 | 142 | 145 | 153 | 146 |
| 52.94.35.19 - 0 | 18 | 18 | 141 | 142 | 147 | 142 |
| 52.94.35.42 - 0 | 18 | 18 | 143 | 143 | 147 | 143 |
| 15.230.158.67 - 0 | 18 | 18 | 142 | 143 | 149 | 143 |
| 15.230.158.50 - 0 | 18 | 18 | 142 | 143 | 153 | 143 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Then some on 200 ping.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 20 | 20 | 0 | 0 | 1 | 1 |
| nnpd-cust.coolideas.co.za - 0 | 20 | 20 | 2 | 4 | 19 | 3 |
| n9b8-cust.coolideas.co.za - 0 | 20 | 20 | 2 | 5 | 26 | 6 |
| n9d9-cust.coolideas.co.za - 0 | 20 | 20 | 1 | 1 | 6 | 1 |
| 100.98.0.2 - 0 | 20 | 20 | 1 | 1 | 6 | 2 |
| 100.98.0.4 - 0 | 20 | 20 | 1 | 1 | 4 | 1 |
| 196.10.140.110 - 0 | 20 | 20 | 1 | 1 | 4 | 1 |
| 52.93.57.42 - 0 | 20 | 20 | 2 | 3 | 9 | 2 |
| 52.93.57.55 - 0 | 20 | 20 | 1 | 2 | 4 | 2 |
| 52.93.57.148 - 0 | 20 | 20 | 197 | 197 | 199 | 197 |
| 52.93.132.128 - 0 | 20 | 20 | 196 | 197 | 201 | 197 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 52.93.134.181 - 0 | 20 | 20 | 197 | 198 | 203 | 197 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 150.222.240.248 - 0 | 20 | 20 | 196 | 197 | 202 | 197 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

These are ones I conne3cted to this evening, all 200ms+

1622481680382.png
 

CrypticZA

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Sep 21, 2019
Messages
1,721
Damnit, this sucks. One of the big reasons lots of us gamers joined CISP is for the pings. We could brag about the best pings.

I see some servers still enjoys a 150ms ping like this one.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 18 | 18 | 0 | 0 | 4 | 1 |
| nnpd-cust.coolideas.co.za - 0 | 18 | 18 | 2 | 4 | 17 | 2 |
| n9b8-cust.coolideas.co.za - 0 | 18 | 18 | 2 | 9 | 89 | 3 |
| n9d9-cust.coolideas.co.za - 0 | 18 | 18 | 1 | 1 | 4 | 1 |
| 100.98.0.3 - 0 | 18 | 18 | 1 | 2 | 7 | 1 |
| 100.98.0.4 - 0 | 18 | 18 | 1 | 1 | 7 | 1 |
| 196.10.140.110 - 0 | 18 | 18 | 1 | 2 | 7 | 1 |
| 52.93.57.58 - 0 | 18 | 18 | 2 | 4 | 8 | 2 |
| 52.93.57.67 - 0 | 18 | 18 | 1 | 2 | 8 | 2 |
| 52.93.57.163 - 0 | 18 | 18 | 141 | 143 | 155 | 142 |
| 52.93.134.66 - 0 | 18 | 18 | 141 | 143 | 155 | 142 |
| 52.93.134.189 - 0 | 18 | 18 | 142 | 143 | 148 | 143 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 54.239.101.66 - 38 | 8 | 5 | 142 | 145 | 153 | 146 |
| 52.94.35.19 - 0 | 18 | 18 | 141 | 142 | 147 | 142 |
| 52.94.35.42 - 0 | 18 | 18 | 143 | 143 | 147 | 143 |
| 15.230.158.67 - 0 | 18 | 18 | 142 | 143 | 149 | 143 |
| 15.230.158.50 - 0 | 18 | 18 | 142 | 143 | 153 | 143 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Then some on 200 ping.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 20 | 20 | 0 | 0 | 1 | 1 |
| nnpd-cust.coolideas.co.za - 0 | 20 | 20 | 2 | 4 | 19 | 3 |
| n9b8-cust.coolideas.co.za - 0 | 20 | 20 | 2 | 5 | 26 | 6 |
| n9d9-cust.coolideas.co.za - 0 | 20 | 20 | 1 | 1 | 6 | 1 |
| 100.98.0.2 - 0 | 20 | 20 | 1 | 1 | 6 | 2 |
| 100.98.0.4 - 0 | 20 | 20 | 1 | 1 | 4 | 1 |
| 196.10.140.110 - 0 | 20 | 20 | 1 | 1 | 4 | 1 |
| 52.93.57.42 - 0 | 20 | 20 | 2 | 3 | 9 | 2 |
| 52.93.57.55 - 0 | 20 | 20 | 1 | 2 | 4 | 2 |
| 52.93.57.148 - 0 | 20 | 20 | 197 | 197 | 199 | 197 |
| 52.93.132.128 - 0 | 20 | 20 | 196 | 197 | 201 | 197 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 52.93.134.181 - 0 | 20 | 20 | 197 | 198 | 203 | 197 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 150.222.240.248 - 0 | 20 | 20 | 196 | 197 | 202 | 197 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

These are ones I conne3cted to this evening, all 200ms+

View attachment 1080825
Frankfurt is 200ms where London and Ireland are in the 140 to 150 range yea I agree with the gaming thing recommended a few people to come here for that reason and now see a few are choosing to leave
 

Hunted

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Messages
942
Frankfurt is 200ms where London and Ireland are in the 140 to 150 range yea I agree with the gaming thing recommended a few people to come here for that reason and now see a few are choosing to leave
It seems this is an sensitive issue. I was so busy the last few months that I hardly played a game where the Ping is so important. A team member who is in JHB with Cell C has a better ping than I have ex CPT. That just feels wrong lol.

Then I guess there isnt much that can be done if it's now left to other peering to route us. Will see if I can get the VPN info somewhere.
 
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