Cool Ideas Fibre ISP – Feedback Thread 4

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
What does the graph represent? Active throughput on the device or is it testing throughput?

I downloaded a 16Gb file, which is represented by the green. It was full speed until it finished. Then I tried uploading the same file right after (red).

And this seems to happen to everything I upload to, I tried Driveuploader, Google Drive, Wetransfer Pro and Dropbox. All download flawlessly, but if I try and upload to these sites, it poops out.

Edit: Although speedtest.net shows perfect download and upload speeds, both locally and internationally. It's just when I do real-world uploads that it does this
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,963
What happens when it "poops" out? Have you tried something basic like ftp?

Have you done a reset of your winsock stack yet?

An up and down iperf UDP and TCP test will be best to diagnose the line part.
 

Tinuva

The Magician
Joined
Feb 10, 2005
Messages
11,541
What happens when it "poops" out? Have you tried something basic like ftp?

Have you done a reset of your winsock stack yet?

An up and down iperf UDP and TCP test will be best to diagnose the line part.
Also...is he doing the uploads to those storage sites using wifi?
 

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
What happens when it "poops" out? Have you tried something basic like ftp?

Have you done a reset of your winsock stack yet?

An up and down iperf UDP and TCP test will be best to diagnose the line part.

Thanks, I'll try these things. Although I'm not sure how to do an iperf test.

Oh, also no, I haven't tried FTP, lemme give it a shot.
 

lindseyboi

Member
Joined
Apr 14, 2018
Messages
21
Im in CPT Southern Suburbs and it was especially bad yesterday. It happened after 5 and seemingly stopped dc'ing at 11 or so. It didnt even occur every for 10 to 20 seconds like before, it started going on for hours between 5 and 11.
 

MDKza

Senior Member
Joined
May 24, 2012
Messages
732
Have you logged this as yet? So you have the ref for me?

Eish..........................

#COOL-20210603-696480

Also marking a ticket as answered cause it's back up doesn't solve the route issue........
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,848
Eish..........................

#COOL-20210603-696480

Also marking a ticket as answered cause it's back up doesn't solve the route issue........
Sorry is it a route issue or the session dropping?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,848
Did you read the ticket ?

My line is 100000000000% dead.

Read the ticket.....
Just trying to get clarity on this, you mentioned it's a second connection of some sort:


But never gave clarity on how so, then you mentioned a route issue.

If the session is dead it is a line down, so seeing where the team is on it with the FNO.

Update: Your session shows as up so we suspect it's more config related, so some clarity on the setup would help us help you resolve?
 
Last edited:

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
What happens when it "poops" out? Have you tried something basic like ftp?

Have you done a reset of your winsock stack yet?

An up and down iperf UDP and TCP test will be best to diagnose the line part.

Cool, so I've done a winsock stack reset. Same issue. This is FTP test:
1623223177822.png

It seems slightly more consistent, but still dropping now and then, which isn't terrible.

Which server/IP can I do the iperf test to?
 

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
What happens when it "poops" out? Have you tried something basic like ftp?

Have you done a reset of your winsock stack yet?

An up and down iperf UDP and TCP test will be best to diagnose the line part.

I'm not sure if I've done this correctly:

Code:
c:\iperf>iperf3 -R -u -b 90M -O2 -t 10 -p 17001 -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
Reverse mode, remote host cptspeedtest.cisp.co.za is sending
[  4] local 192.168.0.197 port 50763 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  10.9 MBytes  91.8 Mbits/sec  0.136 ms  43/1444 (3%)  (omitted)
[  4]   1.00-2.00   sec  10.7 MBytes  89.9 Mbits/sec  0.050 ms  1/1373 (0.073%)  (omitted)
[  4]   0.00-1.00   sec  10.7 MBytes  90.0 Mbits/sec  0.076 ms  0/1374 (0%)
[  4]   1.00-2.00   sec  10.7 MBytes  90.0 Mbits/sec  0.047 ms  1/1374 (0.073%)
[  4]   2.00-3.00   sec  10.7 MBytes  90.0 Mbits/sec  0.106 ms  0/1373 (0%)
[  4]   3.00-4.00   sec  10.7 MBytes  90.0 Mbits/sec  0.072 ms  0/1373 (0%)
[  4]   4.00-5.00   sec  10.7 MBytes  89.9 Mbits/sec  0.064 ms  1/1372 (0.073%)
[  4]   5.00-6.00   sec  10.7 MBytes  90.0 Mbits/sec  0.052 ms  0/1375 (0%)
[  4]   6.00-7.00   sec  10.7 MBytes  90.0 Mbits/sec  0.258 ms  0/1372 (0%)
[  4]   7.00-8.00   sec  10.7 MBytes  90.1 Mbits/sec  0.054 ms  0/1375 (0%)
[  4]   8.00-9.00   sec  10.7 MBytes  90.0 Mbits/sec  0.139 ms  0/1373 (0%)
[  4]   9.00-10.00  sec  10.7 MBytes  89.9 Mbits/sec  0.181 ms  1/1372 (0.073%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec   108 MBytes  90.6 Mbits/sec  0.137 ms  3/13756 (0.022%)
[  4] Sent 13756 datagrams

iperf Done.

c:\iperf>iperf3 -R -b 90M -O2 -t 10 -p 17001 -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
Reverse mode, remote host cptspeedtest.cisp.co.za is sending
[  4] local 192.168.0.197 port 5397 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec  11.1 MBytes  93.0 Mbits/sec                  (omitted)
[  4]   1.00-2.00   sec  10.7 MBytes  89.8 Mbits/sec                  (omitted)
[  4]   0.00-1.00   sec  10.7 MBytes  89.9 Mbits/sec
[  4]   1.00-2.00   sec  10.6 MBytes  89.3 Mbits/sec
[  4]   2.00-3.00   sec  10.8 MBytes  90.7 Mbits/sec
[  4]   3.00-4.00   sec  10.8 MBytes  90.0 Mbits/sec
[  4]   4.00-5.00   sec  9.86 MBytes  83.0 Mbits/sec
[  4]   5.00-6.00   sec  11.6 MBytes  97.2 Mbits/sec
[  4]   6.00-7.00   sec  10.7 MBytes  90.0 Mbits/sec
[  4]   7.00-8.00   sec  10.7 MBytes  89.9 Mbits/sec
[  4]   8.00-9.00   sec  10.7 MBytes  89.9 Mbits/sec
[  4]   9.00-10.00  sec  10.7 MBytes  90.4 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec   108 MBytes  90.5 Mbits/sec  103             sender
[  4]   0.00-10.00  sec   108 MBytes  90.2 Mbits/sec                  receiver

iperf Done.
 

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
If your upload is the problem try without the -R parameter

Thank for you for the tip!

Code:
C:\iperf>iperf3 -u -b 90M -O2 -t 10 -p 17001 -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.197 port 57953 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.97 MBytes  83.6 Mbits/sec  1276  (omitted)
[  4]   1.00-2.01   sec  10.5 MBytes  87.3 Mbits/sec  1347  (omitted)
[  4]   0.00-1.01   sec  11.8 MBytes  98.5 Mbits/sec  1512
[  4]   1.01-2.00   sec  9.96 MBytes  84.1 Mbits/sec  1275
[  4]   2.00-3.00   sec  11.4 MBytes  95.4 Mbits/sec  1455
[  4]   3.00-4.00   sec  9.83 MBytes  82.3 Mbits/sec  1258
[  4]   4.00-5.00   sec  11.5 MBytes  97.0 Mbits/sec  1478
[  4]   5.00-6.00   sec  10.9 MBytes  91.2 Mbits/sec  1399
[  4]   6.00-7.00   sec  10.7 MBytes  90.1 Mbits/sec  1370
[  4]   7.00-8.00   sec  10.4 MBytes  87.0 Mbits/sec  1325
[  4]   8.00-9.00   sec  11.1 MBytes  92.9 Mbits/sec  1425
[  4]   9.00-9.99   sec  9.80 MBytes  83.1 Mbits/sec  1254
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-9.99   sec   107 MBytes  90.2 Mbits/sec  0.128 ms  6635/13746 (48%)
[  4] Sent 13746 datagrams

iperf Done.

C:\iperf>iperf3 -b 90M -O2 -t 10 -p 17001 -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.197 port 7883 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec  10.6 MBytes  89.0 Mbits/sec                  (omitted)
[  4]   1.00-2.01   sec  10.4 MBytes  86.0 Mbits/sec                  (omitted)
[  4]   0.00-1.01   sec  10.8 MBytes  89.3 Mbits/sec
[  4]   1.01-2.00   sec  10.6 MBytes  89.9 Mbits/sec
[  4]   2.00-3.01   sec  10.8 MBytes  89.5 Mbits/sec
[  4]   3.01-4.01   sec  11.4 MBytes  95.2 Mbits/sec
[  4]   4.01-5.01   sec  9.88 MBytes  82.6 Mbits/sec
[  4]   5.01-6.00   sec  11.5 MBytes  97.4 Mbits/sec
[  4]   6.00-7.01   sec  10.2 MBytes  85.4 Mbits/sec
[  4]   7.01-8.01   sec  11.0 MBytes  92.2 Mbits/sec
[  4]   8.01-9.00   sec  10.6 MBytes  90.0 Mbits/sec
[  4]   9.00-9.99   sec  10.5 MBytes  89.0 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-9.99   sec   107 MBytes  90.1 Mbits/sec                  sender
[  4]   0.00-9.99   sec   107 MBytes  90.2 Mbits/sec                  receiver

iperf Done.
 

MDE

Expert Member
Joined
May 18, 2009
Messages
2,154
Thank for you for the tip!

Code:
C:\iperf>iperf3 -u -b 90M -O2 -t 10 -p 17001 -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[ 4] local 192.168.0.197 port 57953 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 9.97 MBytes 83.6 Mbits/sec 1276 (omitted)
[ 4] 1.00-2.01 sec 10.5 MBytes 87.3 Mbits/sec 1347 (omitted)
[ 4] 0.00-1.01 sec 11.8 MBytes 98.5 Mbits/sec 1512
[ 4] 1.01-2.00 sec 9.96 MBytes 84.1 Mbits/sec 1275
[ 4] 2.00-3.00 sec 11.4 MBytes 95.4 Mbits/sec 1455
[ 4] 3.00-4.00 sec 9.83 MBytes 82.3 Mbits/sec 1258
[ 4] 4.00-5.00 sec 11.5 MBytes 97.0 Mbits/sec 1478
[ 4] 5.00-6.00 sec 10.9 MBytes 91.2 Mbits/sec 1399
[ 4] 6.00-7.00 sec 10.7 MBytes 90.1 Mbits/sec 1370
[ 4] 7.00-8.00 sec 10.4 MBytes 87.0 Mbits/sec 1325
[ 4] 8.00-9.00 sec 11.1 MBytes 92.9 Mbits/sec 1425
[ 4] 9.00-9.99 sec 9.80 MBytes 83.1 Mbits/sec 1254
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-9.99 sec 107 MBytes 90.2 Mbits/sec 0.128 ms 6635/13746 (48%)
[ 4] Sent 13746 datagrams

iperf Done.

C:\iperf>iperf3 -b 90M -O2 -t 10 -p 17001 -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[ 4] local 192.168.0.197 port 7883 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 10.6 MBytes 89.0 Mbits/sec (omitted)
[ 4] 1.00-2.01 sec 10.4 MBytes 86.0 Mbits/sec (omitted)
[ 4] 0.00-1.01 sec 10.8 MBytes 89.3 Mbits/sec
[ 4] 1.01-2.00 sec 10.6 MBytes 89.9 Mbits/sec
[ 4] 2.00-3.01 sec 10.8 MBytes 89.5 Mbits/sec
[ 4] 3.01-4.01 sec 11.4 MBytes 95.2 Mbits/sec
[ 4] 4.01-5.01 sec 9.88 MBytes 82.6 Mbits/sec
[ 4] 5.01-6.00 sec 11.5 MBytes 97.4 Mbits/sec
[ 4] 6.00-7.01 sec 10.2 MBytes 85.4 Mbits/sec
[ 4] 7.01-8.01 sec 11.0 MBytes 92.2 Mbits/sec
[ 4] 8.01-9.00 sec 10.6 MBytes 90.0 Mbits/sec
[ 4] 9.00-9.99 sec 10.5 MBytes 89.0 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-9.99 sec 107 MBytes 90.1 Mbits/sec sender
[ 4] 0.00-9.99 sec 107 MBytes 90.2 Mbits/sec receiver

iperf Done.
What's your upload speed on your account? Might also want to change the 90 to 10 or 20 less than your max upload speed.
 

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
What's your upload speed on your account? Might also want to change the 90 to 10 or 20 less than your max upload speed.

200Mbps upload and download. Should it then be 190 instead of 90?
 

MDE

Expert Member
Joined
May 18, 2009
Messages
2,154
200Mbps upload and download. Should it then be 190 instead of 90?
No. No need then. Seems you have an issue with upload. 48% packet loss isnt great at all even at half the line speed. What you can do is reduce the 90 until it shows no packet loss and then post that.
 
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