Cool Ideas Fibre ISP – Feedback Thread 4

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
No. No need then. Seems you have an issue with upload. 48% packet loss isnt great at all even at half the line speed. What you can do is reduce the 90 until it shows no packet loss and then post that.

Will try, thanks for the tip.
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
814
Will try, thanks for the tip.
Additionally, use the latest version of iperf3 to avoid any erroneous packet loss results - older versions would count out of order datagrams towards total loss.


Some comparisons below, same test, diff versions 80% of line upload
Code:
iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.01   sec  8.68 MBytes  72.0 Mbits/sec  1111  (omitted)
[  4]   1.00-1.00   sec  10.4 MBytes  43.5 Mbits/sec  2562
[  4]   1.00-2.00   sec  9.54 MBytes  80.1 Mbits/sec  1221
[  4]   2.00-3.00   sec  9.56 MBytes  80.0 Mbits/sec  1224
[  4]   3.00-4.00   sec  9.01 MBytes  75.9 Mbits/sec  1153
[  4]   4.00-5.00   sec  9.23 MBytes  77.4 Mbits/sec  1182
[  4]   5.00-6.00   sec  10.0 MBytes  84.1 Mbits/sec  1282
[  4]   6.00-7.00   sec  9.86 MBytes  82.5 Mbits/sec  1262
[  4]   7.00-8.01   sec  9.59 MBytes  80.2 Mbits/sec  1228
[  4]   8.01-9.00   sec  9.49 MBytes  79.8 Mbits/sec  1215
[  4]   9.00-10.00  sec  8.61 MBytes  72.7 Mbits/sec  1102
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.3 MBytes  80.0 Mbits/sec  0.130 ms  13/12201 (0.11%)
[  4] Sent 12201 datagrams

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.01   sec  8.87 MBytes  73.3 Mbits/sec  1135  (omitted)
[  4]   1.01-2.01   sec  9.48 MBytes  80.1 Mbits/sec  1213  (omitted)
[  4]   0.00-1.00   sec  9.80 MBytes  82.2 Mbits/sec  1254
[  4]   1.00-2.00   sec  9.38 MBytes  78.7 Mbits/sec  1201
[  4]   2.00-3.00   sec  9.64 MBytes  80.9 Mbits/sec  1234
[  4]   3.00-4.00   sec  9.58 MBytes  80.3 Mbits/sec  1226
[  4]   4.00-5.00   sec  9.34 MBytes  78.4 Mbits/sec  1196
[  4]   5.00-6.01   sec  9.42 MBytes  78.4 Mbits/sec  1206
[  4]   6.01-7.00   sec  9.55 MBytes  80.3 Mbits/sec  1222
[  4]   7.00-8.00   sec  9.47 MBytes  79.5 Mbits/sec  1212
[  4]   8.00-9.00   sec  9.76 MBytes  82.2 Mbits/sec  1249
[  4]   9.00-10.00  sec  9.59 MBytes  80.9 Mbits/sec  1228
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.5 MBytes  80.2 Mbits/sec  0.120 ms  3/12227 (0.025%)
[  4] Sent 12227 datagrams

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  8.73 MBytes  73.1 Mbits/sec  1117  (omitted)
[  4]   1.00-2.00   sec  9.65 MBytes  80.7 Mbits/sec  1235  (omitted)
[  4]   0.00-1.01   sec  9.45 MBytes  78.4 Mbits/sec  1210
[  4]   1.01-2.00   sec  9.81 MBytes  82.8 Mbits/sec  1256
[  4]   2.00-3.01   sec  9.28 MBytes  77.7 Mbits/sec  1188
[  4]   3.01-4.00   sec  9.77 MBytes  82.3 Mbits/sec  1251
[  4]   4.00-5.00   sec  9.57 MBytes  80.5 Mbits/sec  1225
[  4]   5.00-6.01   sec  9.22 MBytes  76.5 Mbits/sec  1180
[  4]   6.01-7.01   sec  9.55 MBytes  80.4 Mbits/sec  1222
[  4]   7.01-8.01   sec  9.52 MBytes  79.9 Mbits/sec  1218
[  4]   8.01-9.01   sec  9.55 MBytes  79.8 Mbits/sec  1222
[  4]   9.01-10.00  sec  9.64 MBytes  81.2 Mbits/sec  1234
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.4 MBytes  80.0 Mbits/sec  0.127 ms  1/12206 (0.0082%)
[  4] Sent 12206 datagrams

Code:
iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bitrate         Total Datagrams
[  5]   0.00-1.00   sec  9.49 MBytes  79.6 Mbits/sec  6815  (omitted)
[  5]   1.00-2.01   sec  9.55 MBytes  79.6 Mbits/sec  6860  (omitted)
[  5]   0.00-1.01   sec  9.59 MBytes  80.0 Mbits/sec  6890
[  5]   1.01-2.00   sec  9.54 MBytes  80.5 Mbits/sec  6855
[  5]   2.00-3.01   sec  9.54 MBytes  79.4 Mbits/sec  6851
[  5]   3.01-4.00   sec  9.51 MBytes  80.4 Mbits/sec  6829
[  5]   4.00-5.00   sec  9.52 MBytes  79.6 Mbits/sec  6838
[  5]   5.00-6.00   sec  9.52 MBytes  80.1 Mbits/sec  6837
[  5]   6.00-7.01   sec  9.61 MBytes  79.9 Mbits/sec  6901
[  5]   7.01-8.01   sec  9.52 MBytes  80.0 Mbits/sec  6835
[  5]   8.01-9.00   sec  9.51 MBytes  80.2 Mbits/sec  6829
[  5]   9.00-9.99   sec  9.52 MBytes  80.4 Mbits/sec  6838
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-9.99   sec  95.4 MBytes  80.1 Mbits/sec  0.000 ms  0/68503 (0%)  sender
[  5]   0.00-10.05  sec  95.8 MBytes  80.0 Mbits/sec  0.075 ms  0/68499 (0%)  receiver

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bitrate         Total Datagrams
[  5]   0.00-1.01   sec  9.52 MBytes  79.3 Mbits/sec  6839  (omitted)
[  5]   1.01-2.00   sec  9.54 MBytes  80.6 Mbits/sec  6853  (omitted)
[  5]   0.00-1.01   sec  9.53 MBytes  79.3 Mbits/sec  6841
[  5]   1.01-2.01   sec  9.53 MBytes  80.0 Mbits/sec  6845
[  5]   2.01-3.00   sec  9.51 MBytes  80.3 Mbits/sec  6831
[  5]   3.00-4.00   sec  9.51 MBytes  79.6 Mbits/sec  6831
[  5]   4.00-5.01   sec  9.60 MBytes  80.2 Mbits/sec  6896
[  5]   5.01-6.00   sec  9.55 MBytes  80.7 Mbits/sec  6858
[  5]   6.00-7.00   sec  9.47 MBytes  79.3 Mbits/sec  6804
[  5]   7.00-8.00   sec  9.59 MBytes  80.7 Mbits/sec  6891
[  5]   8.00-9.01   sec  9.53 MBytes  79.3 Mbits/sec  6847
[  5]   9.01-10.00  sec  9.48 MBytes  80.0 Mbits/sec  6807
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-10.00  sec  95.3 MBytes  79.9 Mbits/sec  0.000 ms  0/68451 (0%)  sender
[  5]   0.00-10.04  sec  95.7 MBytes  79.9 Mbits/sec  0.044 ms  0/68451 (0%)  receiver

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bitrate         Total Datagrams
[  5]   0.00-1.00   sec  9.49 MBytes  79.6 Mbits/sec  6819  (omitted)
[  5]   1.00-2.01   sec  9.54 MBytes  79.6 Mbits/sec  6853  (omitted)
[  5]   0.00-1.00   sec  9.57 MBytes  80.1 Mbits/sec  6871
[  5]   1.00-2.01   sec  9.58 MBytes  79.9 Mbits/sec  6882
[  5]   2.01-3.01   sec  9.52 MBytes  80.0 Mbits/sec  6834
[  5]   3.01-4.00   sec  9.53 MBytes  80.5 Mbits/sec  6843
[  5]   4.00-5.01   sec  9.55 MBytes  79.6 Mbits/sec  6856
[  5]   5.01-6.00   sec  9.56 MBytes  80.7 Mbits/sec  6867
[  5]   6.00-7.01   sec  9.54 MBytes  79.3 Mbits/sec  6852
[  5]   7.01-8.00   sec  9.47 MBytes  80.0 Mbits/sec  6801
[  5]   8.00-9.01   sec  9.60 MBytes  80.1 Mbits/sec  6897
[  5]   9.01-10.00  sec  9.47 MBytes  80.0 Mbits/sec  6800
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-10.00  sec  95.4 MBytes  80.0 Mbits/sec  0.000 ms  0/68503 (0%)  sender
[  5]   0.00-10.05  sec  95.8 MBytes  80.0 Mbits/sec  0.064 ms  0/68503 (0%)  receiver

@PBCool @TheRoDent If possible, wouldn't it make sense to sticky the latest troubleshooting tools with some instructions to the first post of the thread? Things like iperf, PingPlotter, etc.
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,963
200Mbps upload and download. Should it then be 190 instead of 90?
So if you're on 200/200 then 90Mbps upload should not have any packet loss.

The best way is to test with something basic for upload, like 10Mbps. If that's still showing loss then it's definately a line issue, and needs to be investigated. Either cabling from your PC to the router, or from the router to the ONT. Finally it could then be the actual ONT uplink to the POP itself, or the ONT itself, which Vumatel will have to check.

48% loss on upload will definately affect your upload performance, but it is strange that it improved a bit after your winsock reset.

Another way to narrow down the issue is to try and connect directly to the ONT with your PC and test just to eliminate the router.

If it persists please log a ticket stating that you have upload packetloss with a copy of the UDP upload results.
 

SplaT

Well-Known Member
Joined
Feb 12, 2008
Messages
237
So if you're on 200/200 then 90Mbps upload should not have any packet loss.

The best way is to test with something basic for upload, like 10Mbps. If that's still showing loss then it's definately a line issue, and needs to be investigated. Either cabling from your PC to the router, or from the router to the ONT. Finally it could then be the actual ONT uplink to the POP itself, or the ONT itself, which Vumatel will have to check.

48% loss on upload will definately affect your upload performance, but it is strange that it improved a bit after your winsock reset.

Another way to narrow down the issue is to try and connect directly to the ONT with your PC and test just to eliminate the router.

If it persists please log a ticket stating that you have upload packetloss with a copy of the UDP upload results.

Will do! Thanks a million for your help!

"but it is strange that it improved a bit after your winsock reset."

Probably a coincidence. The upload has been pretty inconsistent for weeks. Sometimes dead, sometimes fine-ish.

Also thanks to everyone for helping me with the iperf stuff too.
 
Last edited:

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,925
Additionally, use the latest version of iperf3 to avoid any erroneous packet loss results - older versions would count out of order datagrams towards total loss.


Some comparisons below, same test, diff versions 80% of line upload
Code:
iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.01   sec  8.68 MBytes  72.0 Mbits/sec  1111  (omitted)
[  4]   1.00-1.00   sec  10.4 MBytes  43.5 Mbits/sec  2562
[  4]   1.00-2.00   sec  9.54 MBytes  80.1 Mbits/sec  1221
[  4]   2.00-3.00   sec  9.56 MBytes  80.0 Mbits/sec  1224
[  4]   3.00-4.00   sec  9.01 MBytes  75.9 Mbits/sec  1153
[  4]   4.00-5.00   sec  9.23 MBytes  77.4 Mbits/sec  1182
[  4]   5.00-6.00   sec  10.0 MBytes  84.1 Mbits/sec  1282
[  4]   6.00-7.00   sec  9.86 MBytes  82.5 Mbits/sec  1262
[  4]   7.00-8.01   sec  9.59 MBytes  80.2 Mbits/sec  1228
[  4]   8.01-9.00   sec  9.49 MBytes  79.8 Mbits/sec  1215
[  4]   9.00-10.00  sec  8.61 MBytes  72.7 Mbits/sec  1102
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.3 MBytes  80.0 Mbits/sec  0.130 ms  13/12201 (0.11%)
[  4] Sent 12201 datagrams

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.01   sec  8.87 MBytes  73.3 Mbits/sec  1135  (omitted)
[  4]   1.01-2.01   sec  9.48 MBytes  80.1 Mbits/sec  1213  (omitted)
[  4]   0.00-1.00   sec  9.80 MBytes  82.2 Mbits/sec  1254
[  4]   1.00-2.00   sec  9.38 MBytes  78.7 Mbits/sec  1201
[  4]   2.00-3.00   sec  9.64 MBytes  80.9 Mbits/sec  1234
[  4]   3.00-4.00   sec  9.58 MBytes  80.3 Mbits/sec  1226
[  4]   4.00-5.00   sec  9.34 MBytes  78.4 Mbits/sec  1196
[  4]   5.00-6.01   sec  9.42 MBytes  78.4 Mbits/sec  1206
[  4]   6.01-7.00   sec  9.55 MBytes  80.3 Mbits/sec  1222
[  4]   7.00-8.00   sec  9.47 MBytes  79.5 Mbits/sec  1212
[  4]   8.00-9.00   sec  9.76 MBytes  82.2 Mbits/sec  1249
[  4]   9.00-10.00  sec  9.59 MBytes  80.9 Mbits/sec  1228
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.5 MBytes  80.2 Mbits/sec  0.120 ms  3/12227 (0.025%)
[  4] Sent 12227 datagrams

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  8.73 MBytes  73.1 Mbits/sec  1117  (omitted)
[  4]   1.00-2.00   sec  9.65 MBytes  80.7 Mbits/sec  1235  (omitted)
[  4]   0.00-1.01   sec  9.45 MBytes  78.4 Mbits/sec  1210
[  4]   1.01-2.00   sec  9.81 MBytes  82.8 Mbits/sec  1256
[  4]   2.00-3.01   sec  9.28 MBytes  77.7 Mbits/sec  1188
[  4]   3.01-4.00   sec  9.77 MBytes  82.3 Mbits/sec  1251
[  4]   4.00-5.00   sec  9.57 MBytes  80.5 Mbits/sec  1225
[  4]   5.00-6.01   sec  9.22 MBytes  76.5 Mbits/sec  1180
[  4]   6.01-7.01   sec  9.55 MBytes  80.4 Mbits/sec  1222
[  4]   7.01-8.01   sec  9.52 MBytes  79.9 Mbits/sec  1218
[  4]   8.01-9.01   sec  9.55 MBytes  79.8 Mbits/sec  1222
[  4]   9.01-10.00  sec  9.64 MBytes  81.2 Mbits/sec  1234
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.4 MBytes  80.0 Mbits/sec  0.127 ms  1/12206 (0.0082%)
[  4] Sent 12206 datagrams

Code:
iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bitrate         Total Datagrams
[  5]   0.00-1.00   sec  9.49 MBytes  79.6 Mbits/sec  6815  (omitted)
[  5]   1.00-2.01   sec  9.55 MBytes  79.6 Mbits/sec  6860  (omitted)
[  5]   0.00-1.01   sec  9.59 MBytes  80.0 Mbits/sec  6890
[  5]   1.01-2.00   sec  9.54 MBytes  80.5 Mbits/sec  6855
[  5]   2.00-3.01   sec  9.54 MBytes  79.4 Mbits/sec  6851
[  5]   3.01-4.00   sec  9.51 MBytes  80.4 Mbits/sec  6829
[  5]   4.00-5.00   sec  9.52 MBytes  79.6 Mbits/sec  6838
[  5]   5.00-6.00   sec  9.52 MBytes  80.1 Mbits/sec  6837
[  5]   6.00-7.01   sec  9.61 MBytes  79.9 Mbits/sec  6901
[  5]   7.01-8.01   sec  9.52 MBytes  80.0 Mbits/sec  6835
[  5]   8.01-9.00   sec  9.51 MBytes  80.2 Mbits/sec  6829
[  5]   9.00-9.99   sec  9.52 MBytes  80.4 Mbits/sec  6838
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-9.99   sec  95.4 MBytes  80.1 Mbits/sec  0.000 ms  0/68503 (0%)  sender
[  5]   0.00-10.05  sec  95.8 MBytes  80.0 Mbits/sec  0.075 ms  0/68499 (0%)  receiver

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bitrate         Total Datagrams
[  5]   0.00-1.01   sec  9.52 MBytes  79.3 Mbits/sec  6839  (omitted)
[  5]   1.01-2.00   sec  9.54 MBytes  80.6 Mbits/sec  6853  (omitted)
[  5]   0.00-1.01   sec  9.53 MBytes  79.3 Mbits/sec  6841
[  5]   1.01-2.01   sec  9.53 MBytes  80.0 Mbits/sec  6845
[  5]   2.01-3.00   sec  9.51 MBytes  80.3 Mbits/sec  6831
[  5]   3.00-4.00   sec  9.51 MBytes  79.6 Mbits/sec  6831
[  5]   4.00-5.01   sec  9.60 MBytes  80.2 Mbits/sec  6896
[  5]   5.01-6.00   sec  9.55 MBytes  80.7 Mbits/sec  6858
[  5]   6.00-7.00   sec  9.47 MBytes  79.3 Mbits/sec  6804
[  5]   7.00-8.00   sec  9.59 MBytes  80.7 Mbits/sec  6891
[  5]   8.00-9.01   sec  9.53 MBytes  79.3 Mbits/sec  6847
[  5]   9.01-10.00  sec  9.48 MBytes  80.0 Mbits/sec  6807
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-10.00  sec  95.3 MBytes  79.9 Mbits/sec  0.000 ms  0/68451 (0%)  sender
[  5]   0.00-10.04  sec  95.7 MBytes  79.9 Mbits/sec  0.044 ms  0/68451 (0%)  receiver

iperf3 -u -b 80M -p 17001 -c cptspeedtest.cisp.co.za -O 2
[ ID] Interval           Transfer     Bitrate         Total Datagrams
[  5]   0.00-1.00   sec  9.49 MBytes  79.6 Mbits/sec  6819  (omitted)
[  5]   1.00-2.01   sec  9.54 MBytes  79.6 Mbits/sec  6853  (omitted)
[  5]   0.00-1.00   sec  9.57 MBytes  80.1 Mbits/sec  6871
[  5]   1.00-2.01   sec  9.58 MBytes  79.9 Mbits/sec  6882
[  5]   2.01-3.01   sec  9.52 MBytes  80.0 Mbits/sec  6834
[  5]   3.01-4.00   sec  9.53 MBytes  80.5 Mbits/sec  6843
[  5]   4.00-5.01   sec  9.55 MBytes  79.6 Mbits/sec  6856
[  5]   5.01-6.00   sec  9.56 MBytes  80.7 Mbits/sec  6867
[  5]   6.00-7.01   sec  9.54 MBytes  79.3 Mbits/sec  6852
[  5]   7.01-8.00   sec  9.47 MBytes  80.0 Mbits/sec  6801
[  5]   8.00-9.01   sec  9.60 MBytes  80.1 Mbits/sec  6897
[  5]   9.01-10.00  sec  9.47 MBytes  80.0 Mbits/sec  6800
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-10.00  sec  95.4 MBytes  80.0 Mbits/sec  0.000 ms  0/68503 (0%)  sender
[  5]   0.00-10.05  sec  95.8 MBytes  80.0 Mbits/sec  0.064 ms  0/68503 (0%)  receiver

@PBCool @TheRoDent If possible, wouldn't it make sense to sticky the latest troubleshooting tools with some instructions to the first post of the thread? Things like iperf, PingPlotter, etc.

Or add it to a trouble shooting page on your website , where we can easily direct customers to go to for all the test details. Because at some point these threads fill up, they get closed and then all is lost.
 

MDKza

Senior Member
Joined
May 24, 2012
Messages
732
Just trying to get clarity on this, you mentioned it's a second connection of some sort:


But never gave clarity on how so, then you mentioned a route issue.

If the session is dead it is a line down, so seeing where the team is on it with the FNO.

Update: Your session shows as up so we suspect it's more config related, so some clarity on the setup would help us help you resolve?

Can I get feedback?
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,272
I assume Amazon are saying due to Covid they cannot secure capacity on WACS to route traffic correctly to Frankfurt and we should ignore the fact that they used the correct route for around 4 days straight due to the cable outage? :)
 

MDKza

Senior Member
Joined
May 24, 2012
Messages
732
Yes can we get a reply :), as mentioned your session is up so we need more information on your setup to assist in troubleshooting.
Either you guys aren’t communicating internally or you aren’t communicating to me.
A lady called me this morning and said someone would come back to me and I’ve heard nothing.

It doesn’t matter what my setup is I’ve tried 3 different devices and a PC directly into the ONT.
Still nothing - can’t dial PPPOE.

This is what I told the lady that called me this morning….

Has anything been done or do you still think this is not a you issue?
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,963
Either you guys aren’t communicating internally or you aren’t communicating to me.
A lady called me this morning and said someone would come back to me and I’ve heard nothing.

It doesn’t matter what my setup is I’ve tried 3 different devices and a PC directly into the ONT.
Still nothing - can’t dial PPPOE.

This is what I told the lady that called me this morning….

Has anything been done or do you still think this is not a you issue?
Tayla has been in contact with us yes. We've dropped the existing PPP session that you have, and your IP is pingable.

The previous session had been up 15 hours, but wasn't doing any upload traffic, just a little bit of download traffic. What is strange then is that when you tried the 3 different devices, the old session didn't time out, and we had to manually disconnect it. Not that that should have made a difference in re-establishing another session, as we do allow multiple sessions.

I did request Tayla to contact you earlier this afternoon to do further diagnostics, reset your router to defaults, and do further tests, but she had not yet had time to contact you.

Do you have connectivity now ? The only thing we've done is to drop your old session.
 

ThatGuy_ZA

Well-Known Member
Joined
Nov 2, 2012
Messages
493
Octotel peeps. How's the packet loss?

Octotel replaced my ONT yesterday afternoon and all seems fine for me but I really don't think it can be that simple...
 

MDKza

Senior Member
Joined
May 24, 2012
Messages
732
Tayla has been in contact with us yes. We've dropped the existing PPP session that you have, and your IP is pingable.

The previous session had been up 15 hours, but wasn't doing any upload traffic, just a little bit of download traffic. What is strange then is that when you tried the 3 different devices, the old session didn't time out, and we had to manually disconnect it. Not that that should have made a difference in re-establishing another session, as we do allow multiple sessions.

I did request Tayla to contact you earlier this afternoon to do further diagnostics, reset your router to defaults, and do further tests, but she had not yet had time to contact you.

Do you have connectivity now ? The only thing we've done is to drop your old session.

My connectivity is up again.
Tayla said you guys would come back to me.
 

netcruiser

Well-Known Member
Joined
Sep 21, 2012
Messages
432
I am taking over an OpenServe fibre line at a new property and moving it to CISP. The previous owner told me his service is cancelled but it will only terminate the end of the month. The OpenServe technician phoned today and told me he left the existing service on port 1 of the ONT and the new service will be on port 2. He also gave me a B number. Is this the same B number as the previous install? Slightly confused.
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,963
I am taking over an OpenServe fibre line at a new property and moving it to CISP. The previous owner told me his service is cancelled but it will only terminate the end of the month. The OpenServe technician phoned today and told me he left the existing service on port 1 of the ONT and the new service will be on port 2. He also gave me a B number. Is this the same B number as the previous install? Slightly confused.
They can assign a new B number on the second port, which will be different from the old one. You can let our team know about the new B number on port2, and when you get your router it can be connected on port 2.
 

netcruiser

Well-Known Member
Joined
Sep 21, 2012
Messages
432
They can assign a new B number on the second port, which will be different from the old one. You can let our team know about the new B number on port2, and when you get your router it can be connected on port 2.

Thank you for the explanation. I updated the ticket with the B number. I never had the original B number. The representative replied that OpenServe is still configuring. Will wait on that. Thanks.
 

neoassasin

Senior Member
Joined
Dec 22, 2005
Messages
761
I am on Vuma Reach and I assume Cool Ideas uses CGNAT for this since everyone else does. @PBCool @TheRoDent is there anyway for me to get a Public IP address for my line since I’m pretty sure it’s one of the reasons I struggle to find games or lose connection on FIFA 21 which uses P2P matchmaking.
 
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