Cool Ideas Fibre ISP – Feedback Thread 4

[TheRoDent]

EDIT: I see they provide this IP to test: 172.107.93.10

And that looks fine too.



@S.Claus can you maybe provide some more info ?

 

[S.Claus]

And that looks fine too.

View attachment 1091353

@S.Claus can you maybe provide some more info ?

This is what I see if I capture connection data with a Netduma on the PS5 (mainly to force a server via location/ping)

Under domain name, it says unassigned.psychz.net so there's no real way to know what IP it connects to besides bridge the console data via my PC (in this case it's a Mweb server with IP 197.80.200.19). I think it might be an internal network issue on their side because I wasn't the only person complaining.

 

[CrypticZA]

This is what I see if I capture connection data with a Netduma on the PS5 (mainly to force a server via location/ping)
View attachment 1091355
Under domain name, it says unassigned.psychz.net so there's no real way to know what IP it connects to besides bridge the console data via my PC (in this case it's a Mweb server with IP 197.80.200.19). I think it might be an internal network issue on their side because I wasn't the only person complaining.

Warzone is hosted by Optinet they forever have issues people always complaining about packet loss in Warzone

 

[DYreX146]

This is what I see if I capture connection data with a Netduma on the PS5 (mainly to force a server via location/ping)
View attachment 1091355
Under domain name, it says unassigned.psychz.net so there's no real way to know what IP it connects to besides bridge the console data via my PC (in this case it's a Mweb server with IP 197.80.200.19). I think it might be an internal network issue on their side because I wasn't the only person complaining.

I've also experienced this before with Modern Warfare multiplayer. There was a 1GB update that it forced everyone to download and the first game I played after the update everyone in the server had over 100 ping and packet loss was spiking even though it was a JHB server.

Maybe it's a problem with that particular provider that I assume they use as a backup when AWS and Optinet are unavailable.

 

[S.Claus]

Warzone is hosted by Optinet they forever have issues people always complaining about packet loss in Warzone

A 2020 game running at 20Hz instead of 64Hz or 128Hz (fewer updates resulting in you getting shot when behind a wall)
Bad Netcoding (I can go into detail about why it's so bad if you want and why you experience packet bursting)
Lag compensation that super easy to manipulate (play on a VPN or throttle to 1Mbps/0.5Mbps)
SBMM prioritizes "skill" over connection that's why you sit in 200 ping lobbies so often.

 

[S.Claus]

I've also experienced this before with Modern Warfare multiplayer. There was a 1GB update that it forced everyone to download and the first game I played after the update everyone in the server had over 100 ping and packet loss was spiking even though it was a JHB server.

Maybe it's a problem with that particular provider that I assume they use as a backup when AWS and Optinet are unavailable.

MWEB JHB
MWEB CPT
AWS CPT servers
Psychz.net servers (use to be competitive servers) - they were introduced when DDOS in league play was a popular way to win.

 

[r00igev@@r]

Dear Frogfoot Customer,

Please be advised of the following Emergency maintenance:

Change Request Reference:	FRG1374283
Change Title:	Emergency| Switch Replacement | Pinelands
Maintenance Type:	Emergency
Maintenance Description:	Frogfoot will be replacing a faulty switch at Pinelands Node. We have a fault that is causing traffic to drop periodically.
Technical Description:	Frogfoot will be replacing a faulty x460G2 switch at PinelandsFTTH to resolve a recurring bug
Impact Description:	Customers will experience 30-45 minutes of downtime
Reason for change:	Fault Resolution
Probability of customer impact:	Certain
Maintenance Date and Time:	2021-06-18 22:30:00.0 to 2021-06-19 04:00:00.0
Change Status:	Planned Change

So that switch is gig copper? Do they use copper to fibre converters?

 

[BadBoyGP]

From the time you guys announced afrihost merger...

My speeds has been pathetic.

Wtf is going on.

This is why I left afrihost those year ago, and if you guys don't sort this **** out, is the reason why I would leave you guys.

Today I woke up with 0.15mbs.

 

[TheLostPacket]

From the time you guys announced afrihost merger...

My speeds has been pathetic.

Wtf is going on.

This is why I left afrihost those year ago, and if you guys don't sort this **** out, is the reason why I would leave you guys.

Today I woke up with 0.15mbs.

More info please, like FNO and expected speed

 

[CrypticZA]

From the time you guys announced afrihost merger...

My speeds has been pathetic.

Wtf is going on.

This is why I left afrihost those year ago, and if you guys don't sort this **** out, is the reason why I would leave you guys.

Today I woke up with 0.15mbs.

Post trace routes and check out the thread how to do an iperf your fibre network is probably congested.

 

[CrypticZA]

So that switch is gig copper? Do they use copper to fibre converters?

I don't know i would assume as fibre provider of the year they would use the best possible technology and have the best systems in place to ensure highest uptime...

 

[BadBoyGP]

This morning 0.15mbps

I have a 50/5
All wired.

It's better in the last 5 mins.

 

[CrypticZA]

This morning 0.15mbps

I have a 50/5
All wired.

It's better in the last 5 mins.

If their network was having issues my speed would be **** too and as you can see via WiFi 50/5 what I pay f

 

[BadBoyGP]

So if I post the same test with less speed it proves I'm correct?

 

[PBCool]

So if I post the same test with less speed it proves I'm correct?

No it's probably line related, there have been no network related changes so please log as normal if you are having issues.

 

[BadBoyGP]

This is happening very often,never happened before last month.

Leads me to believe something has changed.

So I must log this everyday?

 

[jannier]

So if I post the same test with less speed it proves I'm correct?

No, it proofs you have either an issue with your fibre line, or your equipment at home, or your FNO, or the area you live in.

So you need to provide full details so the team can help you.
FNO, Area, and do iperf test and provide data so the issue can be isolated and the correct support given/applied.
https://mybroadband.co.za/forum/threads/how-to-do-iperf-tests.1140605/unread

When the issue happens, do the test and submit the results.

 

[BadBoyGP]

Please see.

 

[jannier]

Please see.

View attachment 1091447

Yes so now go do the iperf tests and give all the details required, like who is your Fibre Provider, what area you live in, etcetera

 

[jannier]

Please see.

View attachment 1091447

And you must do the test on your pc or laptop linked to your equipment via Ethernet cable, you did this test with WiFi, this is not reliable.