Cool Ideas Fibre ISP – Feedback Thread 4

powermzii · Jun 23, 2021

ZANAIDOC said:
Guys , what speed should i be getting on a 200/200 line with the laptop connected directly to the ONT ?
I would assume that around 190+Mbps both ways is a good link even 180 sounds good to me now.... Im getting between 130 and 150 down and 190+ upload.

Been having hells with CI and MFN the last few weeks .....

You should should getting as close to line speed... I get 200/100 on WiFi so ethernet should be line speed as well. Could it be congestion/packet loss on MFN

chrisGolf · Jun 23, 2021

Hi, i'm getting a weird routing issue? when trying to contact a site on a an AKAMAI CDN - I can see it's been routed via UK?

Code:

mtr --report -c 5 -i 1 account.sap.com
Start: 2021-06-23T15:21:43+0200
HOST: ChrisPC-Latitude            Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ChrisPC-Latitude.mshome.n  0.0%     5    0.6   0.6   0.5   0.8   0.1
  2.|-- router.asus.com            0.0%     5    1.8   1.9   1.6   2.3   0.3
  3.|-- 154.0.0.120                0.0%     5    4.2   4.6   3.9   6.3   1.0
  4.|-- 100.99.1.225               0.0%     5    4.4   5.9   3.7  13.9   4.4
  5.|-- 100.98.1.78                0.0%     5  165.6 164.3 163.5 165.6   0.9
  6.|-- 100.98.1.98                0.0%     5  163.5 164.1 163.5 165.0   0.6
  7.|-- 195.66.226.81              0.0%     5  169.4 166.3 165.1 169.4   1.8
  8.|-- a184-28-198-74.deploy.sta  0.0%     5  163.8 164.5 163.8 166.4   1.1

from another PC it;s routed correctly to a local CDN?
(same Router / DNS)

Code:

 mtr --report -c 5 -i 1 account.sap.com
Start: 2021-06-23T15:05:10+0200
HOST: ChrisPC                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ChrisPC.mshome.net         0.0%     5    0.3   0.3   0.3   0.4   0.0
  2.|-- router.asus.com            0.0%     5    1.2   1.4   1.1   1.7   0.3
  3.|-- u3c-cust.coolideas.co.za   0.0%     5    2.8   3.3   2.8   4.4   0.6
  4.|-- 100.99.1.227               0.0%     5    4.2   3.7   3.3   4.2   0.5
        100.99.1.226
        100.99.1.225
  5.|-- 100.99.1.250               0.0%     5    3.5   3.6   3.4   3.7   0.1
  6.|-- optinet.ixp.joburg         0.0%     5    4.1  13.4   3.7  27.7  12.7
  7.|-- 197-80-5-64.jhb.mweb.co.z  0.0%     5    5.3   6.0   3.8  11.8   3.3
  8.|-- 197-80-5-61.jhb.mweb.co.z  0.0%     5    5.2   4.8   4.3   5.2   0.3
  9.|-- bu-ether2.mca-pe-1.optine  0.0%     5    5.4   5.2   4.5   5.6   0.4
10.|-- bu-ether3.vic-pe-1.optine  0.0%     5    4.8   8.4   3.8  24.4   8.9
11.|-- 101.te0-0-2-2.vic-pe-13.o  0.0%     5    5.6  10.7   4.7  31.9  11.8
12.|-- 197-80-130-42.jhb.mweb.co  0.0%     5    4.3   4.1   3.7   4.6   0.4

My VPN is off / and have restarted?

any advice?

update: did a dns flush - changed routes, but is still not local?

Code:

mtr --report -c 5 -i 1 account.sap.com
Start: 2021-06-23T15:30:10+0200
HOST: ChrisPC-Latitude            Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ChrisPC-Latitude.mshome.n  0.0%     5    1.0   0.8   0.5   1.2   0.3
  2.|-- router.asus.com            0.0%     5    1.4   2.4   1.4   3.9   0.9
  3.|-- 154.0.0.120                0.0%     5    3.7  11.8   3.7  41.3  16.5
  4.|-- 100.99.1.226               0.0%     5    4.4  12.7   4.3  38.0  14.3
  5.|-- 100.99.0.85                0.0%     5    8.5   5.9   4.7   8.5   1.6
  6.|-- 100.99.0.180               0.0%     5    4.7   5.4   4.1   7.3   1.2
  7.|-- vox.jinx.net.za            0.0%     5    6.0  16.4   4.5  53.0  20.7
  8.|-- 41.193.119.29              0.0%     5    6.8  14.9   6.5  46.4  17.6
  9.|-- 41.193.119.10              0.0%     5    8.2  15.7   7.0  43.1  15.4
 10.|-- 41.193.116.74              0.0%     5   28.0  32.4  27.1  50.5  10.1
 11.|-- 41.193.120.69              0.0%     5   30.1  35.8  26.0  67.2  17.7
 12.|-- 41.193.140.114             0.0%     5   32.1  64.1  30.4 175.3  62.3
 13.|-- a95-100-108-160.deploy.st  0.0%     5   27.5  36.9  26.7  67.6  17.4

Tinuva · Jun 23, 2021

chrisGolf said:

Hi, i'm getting a weird routing issue? when trying to contact a site on a an AKAMAI CDN - I can see it's been routed via UK?

Code:

mtr --report -c 5 -i 1 account.sap.com
Start: 2021-06-23T15:21:43+0200
HOST: ChrisPC-Latitude            Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ChrisPC-Latitude.mshome.n  0.0%     5    0.6   0.6   0.5   0.8   0.1
  2.|-- router.asus.com            0.0%     5    1.8   1.9   1.6   2.3   0.3
  3.|-- 154.0.0.120                0.0%     5    4.2   4.6   3.9   6.3   1.0
  4.|-- 100.99.1.225               0.0%     5    4.4   5.9   3.7  13.9   4.4
  5.|-- 100.98.1.78                0.0%     5  165.6 164.3 163.5 165.6   0.9
  6.|-- 100.98.1.98                0.0%     5  163.5 164.1 163.5 165.0   0.6
  7.|-- 195.66.226.81              0.0%     5  169.4 166.3 165.1 169.4   1.8
  8.|-- a184-28-198-74.deploy.sta  0.0%     5  163.8 164.5 163.8 166.4   1.1

from another PC it;s routed correctly to a local CDN?
(same Router / DNS)

Code:

 mtr --report -c 5 -i 1 account.sap.com
Start: 2021-06-23T15:05:10+0200
HOST: ChrisPC                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ChrisPC.mshome.net         0.0%     5    0.3   0.3   0.3   0.4   0.0
  2.|-- router.asus.com            0.0%     5    1.2   1.4   1.1   1.7   0.3
  3.|-- u3c-cust.coolideas.co.za   0.0%     5    2.8   3.3   2.8   4.4   0.6
  4.|-- 100.99.1.227               0.0%     5    4.2   3.7   3.3   4.2   0.5
        100.99.1.226
        100.99.1.225
  5.|-- 100.99.1.250               0.0%     5    3.5   3.6   3.4   3.7   0.1
  6.|-- optinet.ixp.joburg         0.0%     5    4.1  13.4   3.7  27.7  12.7
  7.|-- 197-80-5-64.jhb.mweb.co.z  0.0%     5    5.3   6.0   3.8  11.8   3.3
  8.|-- 197-80-5-61.jhb.mweb.co.z  0.0%     5    5.2   4.8   4.3   5.2   0.3
  9.|-- bu-ether2.mca-pe-1.optine  0.0%     5    5.4   5.2   4.5   5.6   0.4
10.|-- bu-ether3.vic-pe-1.optine  0.0%     5    4.8   8.4   3.8  24.4   8.9
11.|-- 101.te0-0-2-2.vic-pe-13.o  0.0%     5    5.6  10.7   4.7  31.9  11.8
12.|-- 197-80-130-42.jhb.mweb.co  0.0%     5    4.3   4.1   3.7   4.6   0.4

My VPN is off / and have restarted?

any advice?

update: did a dns flush - changed routes, but is still not local?

Code:

mtr --report -c 5 -i 1 account.sap.com
Start: 2021-06-23T15:30:10+0200
HOST: ChrisPC-Latitude            Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ChrisPC-Latitude.mshome.n  0.0%     5    1.0   0.8   0.5   1.2   0.3
  2.|-- router.asus.com            0.0%     5    1.4   2.4   1.4   3.9   0.9
  3.|-- 154.0.0.120                0.0%     5    3.7  11.8   3.7  41.3  16.5
  4.|-- 100.99.1.226               0.0%     5    4.4  12.7   4.3  38.0  14.3
  5.|-- 100.99.0.85                0.0%     5    8.5   5.9   4.7   8.5   1.6
  6.|-- 100.99.0.180               0.0%     5    4.7   5.4   4.1   7.3   1.2
  7.|-- vox.jinx.net.za            0.0%     5    6.0  16.4   4.5  53.0  20.7
  8.|-- 41.193.119.29              0.0%     5    6.8  14.9   6.5  46.4  17.6
  9.|-- 41.193.119.10              0.0%     5    8.2  15.7   7.0  43.1  15.4
10.|-- 41.193.116.74              0.0%     5   28.0  32.4  27.1  50.5  10.1
11.|-- 41.193.120.69              0.0%     5   30.1  35.8  26.0  67.2  17.7
12.|-- 41.193.140.114             0.0%     5   32.1  64.1  30.4 175.3  62.3
13.|-- a95-100-108-160.deploy.st  0.0%     5   27.5  36.9  26.7  67.6  17.4

Technically that is local. Looks like its going to a node in cape town.

Since I am in cape town:

Code:

root@trex:/data# mtr --report-wide -c 5 --show-ips -i 1 account.sap.com
Start: 2021-06-23T16:15:10+0200
HOST: trex                                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- _gateway (192.168.241.1)                                               0.0%     5    0.9   0.6   0.4   0.9   0.2
  2.|-- ujk1-cust.coolideas.co.za (155.93.227.1)                               0.0%     5    2.5   2.8   2.4   3.1   0.3
  3.|-- um5g-cust.coolideas.co.za (155.93.240.36)                              0.0%     5    8.1   7.3   3.4  13.1   3.7
  4.|-- c3h-backbone.coolideas.co.za (154.0.1.125)                             0.0%     5    1.5   1.6   1.5   2.1   0.3
  5.|-- 100.98.0.3                                                             0.0%     5    2.1   1.8   1.5   2.3   0.4
  6.|-- 100.98.0.12                                                            0.0%     5    2.0   1.9   1.5   2.1   0.2
  7.|-- 196.10.140.113                                                         0.0%     5    4.9   6.0   2.3  17.3   6.4
  8.|-- a95-100-108-170.deploy.static.akamaitechnologies.com (95.100.108.170)  0.0%     5    2.1   1.8   1.5   2.2   0.4

chrisGolf · Jun 23, 2021

Tinuva said:

Technically that is local. Looks like its going to a node in cape town.

Since I am in cape town:

Code:

root@trex:/data# mtr --report-wide -c 5 --show-ips -i 1 account.sap.com
Start: 2021-06-23T16:15:10+0200
HOST: trex                                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- _gateway (192.168.241.1)                                               0.0%     5    0.9   0.6   0.4   0.9   0.2
  2.|-- ujk1-cust.coolideas.co.za (155.93.227.1)                               0.0%     5    2.5   2.8   2.4   3.1   0.3
  3.|-- um5g-cust.coolideas.co.za (155.93.240.36)                              0.0%     5    8.1   7.3   3.4  13.1   3.7
  4.|-- c3h-backbone.coolideas.co.za (154.0.1.125)                             0.0%     5    1.5   1.6   1.5   2.1   0.3
  5.|-- 100.98.0.3                                                             0.0%     5    2.1   1.8   1.5   2.3   0.4
  6.|-- 100.98.0.12                                                            0.0%     5    2.0   1.9   1.5   2.1   0.2
  7.|-- 196.10.140.113                                                         0.0%     5    4.9   6.0   2.3  17.3   6.4
  8.|-- a95-100-108-170.deploy.static.akamaitechnologies.com (95.100.108.170)  0.0%     5    2.1   1.8   1.5   2.2   0.4

Hi, thanks for the picking that up. Ultimately the site is hanging for me. and can only pick up the routing is different compared to a PC that is working fine.

Tinuva · Jun 23, 2021

chrisGolf said:
Hi, thanks for the picking that up. Ultimately the site is hanging for me. and can only pick up the routing is different compared to a PC that is working fine.

open the developer tools in chrome or firefox and see if you can spot any obvious errors

Notice how I have disable cache checked, also sometimes unbugs stuff.

ZANAIDOC · Jun 23, 2021

powermzii said:
You should should getting as close to line speed... I get 200/100 on WiFi so ethernet should be line speed as well. Could it be congestion/packet loss on MFN

Never had this issue until the last outage on MFN , CI says it’s something to do with vlans… MFN says no issue from their side… I sent screenshots twice now to CI and still waiting…. This sucks

PBCool · Jun 23, 2021

ZANAIDOC said:
Never had this issue until the last outage on MFN , CI says it’s something to do with vlans… MFN says no issue from their side… I sent screenshots twice now to CI and still waiting…. This sucks

Are you in KZN?

Cyb · Jun 23, 2021

With the speed upgrades making 1000/200 more expensive than 200/200, will 1000/200 finally be getting at least 200 down international like 200/200?

PBCool · Jun 23, 2021

Cyb said:
With the speed upgrades making 1000/200 more expensive than 200/200, will 1000/200 finally be getting at least 200 down international like 200/200?

1000 never had any bandwidth limits on it.

ZANAIDOC · Jun 23, 2021

PBCool said:
Are you in KZN?

Yes I’m in kzn.

DuckKnuckle · Jun 23, 2021

Cyb said:
With the speed upgrades making 1000/200 more expensive than 200/200, will 1000/200 finally be getting at least 200 down international like 200/200?

CISP don't throttle international speeds:

leppie · Jun 24, 2021

Two out of 3 nights now, Octotel severed my connection and I got a new IP each time.

Please tell them to stop doing that...

Edit: And they did it just now again.... and a new IP again!!!!!

And 1.1.1.1 is routed to JHB now instead of CPT....

Code:

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ZyXEL.Home [192.168.0.1]
  2     4 ms     2 ms     3 ms  154.0.0.238
  3     2 ms     2 ms     2 ms  100.98.0.3
  4     3 ms     3 ms     3 ms  100.98.0.12
  5    37 ms    19 ms    19 ms  cloudflare.ixp.capetown [196.60.70.198]
  6    37 ms    18 ms    18 ms  one.one.one.one [1.1.1.1]

Trace complete.

chrisGolf · Jun 24, 2021

Tinuva said:
open the developer tools in chrome or firefox and see if you can spot any obvious errors
View attachment 1094143
Notice how I have disable cache checked, also sometimes unbugs stuff.

embarrassingly (for me), - clearing the browser cache fixed the issue! (as you hinted)... what threw me off ws the fact that 3 different browsers showed the same behaviour, (edge/chrome/ff), so at the time was not convienced it was a browser issue... also the mtr info added confusion. Anyway, thanks for taking the time to respond! appreciate it!

CrypticZA · Jun 24, 2021

leppie said:
Two out of 3 nights now, Octotel severed my connection and I got a new IP each time.

Please tell them to stop doing that...

Edit: And they did it just now again.... and a new IP again!!!!!

And 1.1.1.1 is routed to JHB now instead of CPT....

Code:

Tracing route to one.one.one.one [1.1.1.1] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms ZyXEL.Home [192.168.0.1] 2 4 ms 2 ms 3 ms 154.0.0.238 3 2 ms 2 ms 2 ms 100.98.0.3 4 3 ms 3 ms 3 ms 100.98.0.12 5 37 ms 19 ms 19 ms cloudflare.ixp.capetown [196.60.70.198] 6 37 ms 18 ms 18 ms one.one.one.one [1.1.1.1] Trace complete.

"cloudflare.ixp.capetown" would suggest CT no? and its basically JHB ping on that hop already?

PBCool · Jun 24, 2021

leppie said:
Two out of 3 nights now, Octotel severed my connection and I got a new IP each time.

Please tell them to stop doing that...

Edit: And they did it just now again.... and a new IP again!!!!!

And 1.1.1.1 is routed to JHB now instead of CPT....

Code:

Tracing route to one.one.one.one [1.1.1.1] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms ZyXEL.Home [192.168.0.1] 2 4 ms 2 ms 3 ms 154.0.0.238 3 2 ms 2 ms 2 ms 100.98.0.3 4 3 ms 3 ms 3 ms 100.98.0.12 5 37 ms 19 ms 19 ms cloudflare.ixp.capetown [196.60.70.198] 6 37 ms 18 ms 18 ms one.one.one.one [1.1.1.1] Trace complete.

PM me your IP, ill have a look?

PBCool · Jun 24, 2021

ZANAIDOC said:
Yes I’m in kzn.

We've also been having ongoing issues with MFN in your region, currently MFN backhauls your traffic to JHB themselves. Which we are in the process of switching over to our own capacity. I imagine this will resolve a lot of the trouble we've been having.

leppie · Jun 24, 2021

PBCool said:
PM me your IP, ill have a look?

Gone now... reconnected

Praemon · Jun 24, 2021

It would be great if Cool Ideas offered the option of having a static IP address for a reasonable add-on fee each month. The only option at the moment is getting a business package which is almost 5x the price of the equivalent standard packages, which is just not practicable for most who just need the same service but with a static IP.

P.S. This is particularly important with more people working from home having to connect to secure VPNs and other services that are IP restricted.

tardomatic · Jun 24, 2021

International dead for anyone else?

ZANAIDOC · Jun 24, 2021

PBCool said:
We've also been having ongoing issues with MFN in your region, currently MFN backhauls your traffic to JHB themselves. Which we are in the process of switching over to our own capacity. I imagine this will resolve a lot of the trouble we've been having.

Thanks @PBCool , any idea whats the time line to do this. Rather wait with CI untill then.

Cool Ideas Fibre ISP – Feedback Thread 4

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