Cool Ideas Fibre ISP – Feedback Thread 4

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PBCool

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Something seems to be weird with routing at the moment - getting 160 odd ms to SA rocket league and discord servers. Is there anything happening?
JINX is having issues so might be related, will reach out to them to setup some peering at NAP.
 

netstrider

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Going out on a limb here.

Vuma installed all my neighbours' fibre within the same week of order. Have yet to hear from them since order placement on Sat.

Any chance I'll hear from 'em soon?

Would like to stream the rugga this weekend. Mobile data is expensive.
 

PBCool

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Going out on a limb here.

Vuma installed all my neighbours' fibre within the same week of order. Have yet to hear from them since order placement on Sat.

Any chance I'll hear from 'em soon?

Would like to stream the rugga this weekend. Mobile data is expensive.
PM me your application ref and I'll try get info
 

netstrider

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Nah we rely on Vumatel to police Active E lines, I have enquired with them and it seems they have a package mismatch issue.
Hopefully between all the chaos, they get the chance to send a team out my way soon for installation.
 

CrypticZA

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@PBCool Uh i forgot our cool ideas login and tried one too many times to guess the password...

"Your IP has been banned." uh can you unban my IP please lol
 

grantduke

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@PBCool What are the t's and c's regarding CISP and Frogfoot in regards to canceling services before the 12th month? Just spoke to the CISP Connect Team, and they said it's calculated by the Accounts Team. Spoke to the Accounts Team and they said there is no cancellation fee is notice is given a full calendar month ahead of time.

So bit confused
 

RonSwanson

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Hello Cool guys,

I am getting a really slow speed doing a file transfer from France (Verizon Netherlands ). Anything that we can do?

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| fw` - 0 | 226 | 226 | 0 | 0 | 26 | 0 |

| u3g-cust.coolideas.co.za - 0 | 226 | 226 | 3 | 3 | 15 | 3 |

| 100.99.1.227 - 0 | 226 | 226 | 2 | 3 | 15 | 3 |

| 100.98.1.78 - 0 | 226 | 226 | 162 | 162 | 187 | 162 |

| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |

| be2398.ccr22.lon01.atlas.cogentco.com - 0 | 226 | 226 | 162 | 164 | 236 | 162 |

| Verizon.lon01.atlas.cogentco.com - 0 | 226 | 226 | 162 | 165 | 212 | 162 |

| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |

| 212.208.19.178 - 0 | 226 | 226 | 170 | 171 | 211 | 170 |

| 91.241.42.4 - 1 | 222 | 221 | 170 | 171 | 181 | 171 |

| 91.241.42.40 - 0 | 226 | 226 | 170 | 171 | 181 | 171 |

|________________________________________________|______|______|______|______|______|______|
 

PBCool

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@PBCool What are the t's and c's regarding CISP and Frogfoot in regards to canceling services before the 12th month? Just spoke to the CISP Connect Team, and they said it's calculated by the Accounts Team. Spoke to the Accounts Team and they said there is no cancellation fee is notice is given a full calendar month ahead of time.

So bit confused
It's depends when you signed up and under what terms?
 

PBCool

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Hello Cool guys,

I am getting a really slow speed doing a file transfer from France (Verizon Netherlands ). Anything that we can do?

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| fw` - 0 | 226 | 226 | 0 | 0 | 26 | 0 |

| u3g-cust.coolideas.co.za - 0 | 226 | 226 | 3 | 3 | 15 | 3 |

| 100.99.1.227 - 0 | 226 | 226 | 2 | 3 | 15 | 3 |

| 100.98.1.78 - 0 | 226 | 226 | 162 | 162 | 187 | 162 |

| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |

| be2398.ccr22.lon01.atlas.cogentco.com - 0 | 226 | 226 | 162 | 164 | 236 | 162 |

| Verizon.lon01.atlas.cogentco.com - 0 | 226 | 226 | 162 | 165 | 212 | 162 |

| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |

| 212.208.19.178 - 0 | 226 | 226 | 170 | 171 | 211 | 170 |

| 91.241.42.4 - 1 | 222 | 221 | 170 | 171 | 181 | 171 |

| 91.241.42.40 - 0 | 226 | 226 | 170 | 171 | 181 | 171 |

|________________________________________________|______|______|______|______|______|______|
Not really, what speedtest results do you get to the UK for instance? If the result is high that's typically the throughput you have available to resources on that side of the pond.

That looks like a Thales IP who don't actually directly peer only buy transit, so could be a saturated link on their end?
 

RonSwanson

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Not really, what speedtest results do you get to the UK for instance? If the result is high that's typically the throughput you have available to resources on that side of the pond.

That looks like a Thales IP who don't actually directly peer only buy transit, so could be a saturated link on their end?
Yep, many thanks, will investigate further :thumbsup:
 
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