Cool Ideas Fibre ISP – Feedback Thread 4

Splinter

Honorary Master
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Oct 14, 2011
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29,748
Something is stuck at 10Mbps negotiation so check cables and nics :), typically router ont or router device.
What do you mean by this? It was flying yesterday. Just shut down router and pc and rebooted. Same thing. Reboot (power off) everything?
 

JacquesR

Senior Member
Joined
Nov 9, 2006
Messages
604
Used to have Vumatel 200 / 200, then moved to 1000 / 100 but consistently would only get 100 download speeds international, so moved back to 200 / 200, where I would then get 200 meg download speeds consistently.

See comments lately that the 1000 is not restricted internationally so not sure when that changed, so looking at changing again to 1000 / 200, but wanted to check other experiences on international, as long as getting at least 200 download speeds then it is still worth while, as don't want to keep changing.
My 1000/200 has consistently outperformed my previous 200/200, but international download speed has ranged from 500 to around 750 (speeds measured by the router, cabled) - it's never been close to 1000. But the average increase is still enough for me not to want to downgrade back to 200/200.
 

PBCool

Cool Ideas
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Jan 11, 2016
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11,686
What do you mean by this? It was flying yesterday. Just shut down router and pc and rebooted. Same thing. Reboot (power off) everything?
Check what your devices are negotiated at, basically swapping cables is quite easy but make sure everything is 1Gbps vs 100 or 10Mbps.
 

StrontiumDog

Honorary Master
Joined
Sep 2, 2006
Messages
10,689
Any known issues going on in century city or at Century City Connect?

All lights on the ONT and on the wifi router lights are green. I've rebooted the latter to no avail. Any suggestions?

tracert www.google.com
results in "Unable to resolve target system name www.google.com"

Edit: tracert 8.8.8.8 works...
 
Last edited:

rash1233

Active Member
Joined
Sep 6, 2015
Messages
81
Also dropped for me Octotel Walmer Estate. Seems like some weird dns issue that happened quite recently
 

Joka69

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May 17, 2013
Messages
2,901
Hey @PBCool do we have to do anything on our side for the upgrades to take effect (1st July 2021 bump) my line is to move from 50/5 to 50/50 but i notice im still on the 50/5 package.

Anybody in the Westrand (JHB) on Vuma Aerial been bumped yet?
 

rolandos

Well-Known Member
Joined
Jul 19, 2005
Messages
104
Hey @PBCool do we have to do anything on our side for the upgrades to take effect (1st July 2021 bump) my line is to move from 50/5 to 50/50 but i notice im still on the 50/5 package.

Anybody in the Westrand (JHB) on Vuma Aerial been bumped yet?
Hi
Same my side I upgraded from. 200/200 to 1000/200 - rebooted my ONT after I got a ticket confirmation from Cool ideas support and the download is now correct at 1000 but my upload is still stuck at 100
Vuma Aerial Morningside Sandton

try a ont and router reboot to confirm
 

Joka69

Expert Member
Joined
May 17, 2013
Messages
2,901
Hi
Same my side I upgraded from. 200/200 to 1000/200 - rebooted my ONT after I got a ticket confirmation from Cool ideas support and the download is now correct at 1000 but my upload is still stuck at 100
Vuma Aerial Morningside Sandton

try a ont and router reboot to confirm
Tried ONT Reboot earlier this morning, ill give it some time and maybe try again later.
 

Noah

Expert Member
Joined
Jan 21, 2008
Messages
1,498
So far so ****,
Arranged to swap ISP's on the 12th, 4 days into the new month and I'm still churning through expensive LTE.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,686
So far so ****,
Arranged to swap ISP's on the 12th, 4 days into the new month and I'm still churning through expensive LTE.
Do you have your ref for me to have a look?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,686
Hi
Same my side I upgraded from. 200/200 to 1000/200 - rebooted my ONT after I got a ticket confirmation from Cool ideas support and the download is now correct at 1000 but my upload is still stuck at 100
Vuma Aerial Morningside Sandton

try a ont and router reboot to confirm
Log it with support and give me the ref
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,686
Hey @PBCool do we have to do anything on our side for the upgrades to take effect (1st July 2021 bump) my line is to move from 50/5 to 50/50 but i notice im still on the 50/5 package.

Anybody in the Westrand (JHB) on Vuma Aerial been bumped yet?
They still seem busy with the changes, I would give it Monday and then log for me.
 

Krazee

Active Member
Joined
Nov 28, 2019
Messages
31
@PBCool Could you kindly assist?
My line has been down since 10pm last night, Vumatel aerial, Radiokop
Been having intermittent down time the entire week
All ONT lights green

COOL-20210704-717925
 

vavyn

Senior Member
Joined
Jan 7, 2009
Messages
544
tp.png 20210704_154513_LI1.jpg
Got a Tplink archer C20 from Coolideas. I can't seem to upgrade my firmware. Downloaded all the V4 firmware from tplink website but it gives an error code
1625406728977.png
 
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