Cool Ideas Fibre ISP – Feedback Thread 4

[Noah]

Do you have your ref for me to have a look?

ISP-500446
VC-1721-527967
VC-30621-431431
#COOL-20210612-703028

 

[PBCool]

View attachment 1100801 View attachment 1100799
Got a Tplink archer C20 from Coolideas. I can't seem to upgrade my firmware. Downloaded all the V4 firmware from tplink website but it gives an error code
View attachment 1100805

https://www.tp-link.com/en/support/download/archer-c20/v4/
"They mustn't redirect to the SA site if it asks"

Feedback from support ^

 

[vavyn]

https://www.tp-link.com/en/support/download/archer-c20/v4/
"They mustn't redirect to the SA site if it asks"

Feedback from support ^

I've downloaded all 3 firmware and still have error code.

 

[netstrider]

I've downloaded all 3 firmware and still have error code.

You have extracted the zips I take it?

 

[PBCool]

ISP-500446
VC-1721-527967
VC-30621-431431
#COOL-20210612-703028

According to Vumatel they called to install and customer requested to be called this week to schedule.
So seems to be some confusion, I presume you have an installation in place?

 

[Noah]

According to Vumatel they called to install and customer requested to be called this week to schedule.
So seems to be some confusion, I presume you have an installation in place?

I do have an installation in place, they phoned last week to schedule an install. I Told the vumatel guy there must've been a mistake and that I'm simply swapping ISP's. He said ok and put the line down.

I never made a request to be contacted this week.

 

[PBCool]

I do have an installation in place, they phoned last week to schedule an install. I Told the vumatel guy there must've been a mistake and that I'm simply swapping ISP's. He said ok and put the line down.

I never made a request to be contacted this week.

Yeah Vumatel has captured the order incorrectly which is what's caused the delay. The team will sort it out l for you.

 

[netstrider]

Thry phoned me several times on a Saturday to confirm whether installation is complete. Very good service.

You're in good hands.

 

[Noah]

Yeah Vumatel has captured the order incorrectly which is what's caused the delay. The team will sort it out l for you.

Thanks

 

[vavyn]

You have extracted the zips I take it?

Yeah. it's a .bin file after I extracted.

 

[jannier]

Yeah. it's a .bin file after I extracted.

All 3 firmware's says for "For Archer C20(EU) V4"
Yours does not have the (EU) designation in the model number, so I take it that it will not load on your device.

 

[S.Claus]

All 3 firmware's says for "For Archer C20(EU) V4"
Yours does not have the (EU) designation in the model number, so I take it that it will not load on your device.

Bad design(my routers dev uploads 1 file for everyone all over the world). What features are they region locking ?

 

[jannier]

Bad design(my routers dev uploads 1 file for everyone all over the world). What features are they region locking ?

Available usable Channels in some regions. Output power for range.

 

[jannier]

I scratched out my old C2 and you can see in the model number on mine has the (EU). I purchased mine from an independent distributor back in 2018.

 

[S.Claus]

Available usable Channels in some regions. Output power for range.

It's easier to have 1 file that automatically identifies the region and locks/unlocks channels etc. I would try and make it as easy as possible for a user to keep their router up to date (bonus points if the ISP updates it monthly or if you can do it from the UI)

 

[Noah]

It's easier to have 1 file that automatically identifies the region and locks/unlocks channels etc. I would try and make it as easy as possible for a user to keep their router up to date (bonus points if the ISP updates it monthly or if you can do it from the UI)

Easier true but these are the master engineers we deal with

https://twitter.com/i/web/status/1410534271538839552

 

[Joka69]

They still seem busy with the changes, I would give it Monday and then log for me.

Morning @PBCool rebooted ONT and still on 50/5, logged a ticket this morning:

#COOL-20210705-718117​

 

[PBCool]

Morning @PBCool rebooted ONT and still on 50/5, logged a ticket this morning:

#COOL-20210705-718117​

Thanks I mean give it until the end of Monday as it's very unlikely they would make any changes on the weekend

 

[Joka69]

Thanks I mean give it until the end of Monday as it's very unlikely they would make any changes on the weekend

Cool, noted thank you.

 

[Splinter]

Check what your devices are negotiated at, basically swapping cables is quite easy but make sure everything is 1Gbps vs 100 or 10Mbps.

Things are strange. My routers lights come on, then go dead. But - I still have internet connection. Now just using my work laptop and did a speedtest. The hosts are completely different. I thought my laptop didn't have 3G or whatever, but surely this isn't CI's?