Cool Ideas Fibre ISP – Feedback Thread 4

S.Claus

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Nov 14, 2017
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1,636
Don't you still have the Openserve line?
Yes I’m just waiting for a fix so I don’t have to worry every time the router goes off that it returns with 30ms to JHB


The game:
Turn on router check ping (either 5ms , 11ms or 30ms)
Turn off router for atleast 20min
Turn router on again and check ping
If ping is 5ms do everything humanly possible to ensure that the router does not power off
 

Soul Assassin

Honorary Master
Joined
Mar 27, 2006
Messages
10,820
Yes I’m just waiting for a fix so I don’t have to worry every time the router goes off that it returns with 30ms to JHB


The game:
Turn on router check ping (either 5ms , 11ms or 30ms)
Turn off router for atleast 20min
Turn router on again and check ping
If ping is 5ms do everything humanly possible to ensure that the router does not power off
Buy a mini DC UPS for it.
 

Soul Assassin

Honorary Master
Joined
Mar 27, 2006
Messages
10,820
Short term solution but would prefer a permanent fix so all my traffic can have low ping
I know but a fix is a fix instead of waiting for Openserve to actually do something.

Last week Thursday was the first time my router was off this year and it's because I restarted it. Just chugging along through all loadshedding and power interruptions without a care in the world.
 

rolandos

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Joined
Jul 19, 2005
Messages
100
Anyone on Vuma aerial with international issues, packet loss and latency like crazy since 21h00 and all my international streaming is terrible
 

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PBCool

Cool Ideas
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Jan 11, 2016
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11,088
Anyone on Vuma aerial with international issues, packet loss and latency like crazy since 21h00 and all my international streaming is terrible
No major dips on graphs like we had earlier today, but those MTRs show the issue on Vumatels network :( please log if it continues.
 

S.Claus

Expert Member
Joined
Nov 14, 2017
Messages
1,636
View attachment 1100345
How am I supposed to use the line when it behaves like this @PBCool?

I know but a fix is a fix instead of waiting for Openserve to actually do something.

Last week Thursday was the first time my router was off this year and it's because I restarted it. Just chugging along through all loadshedding and power interruptions without a care in the world.
Being complaining for 4 months plus now getting assisted by 10+ people from CISP/Openserve and still no solution.95% of the time if I manage to get the lucky low latency route it stays at that low latency but every now and then it randomly changes regardless of the router stayed online (Last Friday it went from 5ms-29ms with packet loss)
 

Noah

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Jan 21, 2008
Messages
1,494
I do apologise for the inconvenience caused in this regard & hope to have good news after 12:00.
Peri taking his sweet time to provide feedback.
marked as extremely urgent
Clearly not urgent enough.

EDIT: Order cancelled.
 
Last edited:

Cage Rattler

Senior Member
Joined
Nov 29, 2005
Messages
563
Octotel okay in southern suburbs, Clarement? Only getting 90/60 on a 100/100 line. Been quite a few random disconnects during the day too.
 

PBCool

Cool Ideas
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Jan 11, 2016
Messages
11,088
Peri taking his sweet time to provide feedback.

Clearly not urgent enough.

EDIT: Order cancelled.
I wasn't aware this wasn't resolved as yet, seems Vumatel try and provision and it fails it then takes over a day to escalate due to the backlog of the regrades.
 

MDE

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Joined
May 18, 2009
Messages
2,103
Octotel okay in southern suburbs, Clarement? Only getting 90/60 on a 100/100 line. Been quite a few random disconnects during the day too.
Fine here...

Code:
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by ECN (Pty) Ltd (Cape Town) [14.69 km]: 7.573 ms
Testing download speed................................................................................
Download: 93.74 Mbit/s
Testing upload speed......................................................................................................
Upload: 101.55 Mbit/s

Busy watching Netflix as well.
 

Noah

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Jan 21, 2008
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1,494
I wasn't aware this wasn't resolved as yet, seems Vumatel try and provision and it fails it then takes over a day to escalate due to the backlog of the regrades.
Vumatel this vumatel that, you guys are my only method of contacting them as they refuse to talk to consumers. And so far you've been a **** mitm.
 

PBCool

Cool Ideas
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Jan 11, 2016
Messages
11,088
Vumatel this vumatel that, you guys are my only method of contacting them as they refuse to talk to consumers. And so far you've been a **** mitm.
Apologies I assure you the team has been on top of them, from the incorrect order in the beginning to provisioning. I will push from my side as much as possible.
 

Noah

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Joined
Jan 21, 2008
Messages
1,494
Apologies I assure you the team has been on top of them, from the incorrect order in the beginning to provisioning. I will push from my side as much as possible.
Light came on the GPON, sorry about last night but squealing and performing like a child works sometimes.
tenor.gif
 

EdQubit

Member
Joined
Dec 30, 2006
Messages
25
Anyone else having issues in Century City, Cape Town (Century City Connect FNO). Connection has suddenly become really slow, seems to be disconnecting on and off. Don't see anything on CISP announcements.
 

AsianSpaceman

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Joined
May 9, 2019
Messages
136
Anyone else having issues in Century City, Cape Town (Century City Connect FNO). Connection has suddenly become really slow, seems to be disconnecting on and off. Don't see anything on CISP announcements.

Yip, mine dropped completely for a few min, now it shows I have a connection but unable to load any pages
 

StrontiumDog

Honorary Master
Joined
Sep 2, 2006
Messages
10,585
Anyone else having issues in Century City, Cape Town (Century City Connect FNO). Connection has suddenly become really slow, seems to be disconnecting on and off. Don't see anything on CISP announcements.
Yeah, up and down like a yo-yo for me the last 20 minutes
 
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