Cool Ideas Fibre ISP – Feedback Thread 4

PBCool

Cool Ideas
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Jan 11, 2016
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My ticket is #COOL-20210629-713461 although I've been told that a ticket has been raised with Octotel already.
So the team has a list with Octotel that they are working through, I believe you are a part of the same list.
 

image132

Expert Member
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Apr 3, 2010
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Why is Octotel seemingly all of a sudden trying to fix their network after years of claiming its perfect? Is this because Openserve is encroaching on their areas?
 

grantduke

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Joined
Mar 12, 2011
Messages
326
If Frogfoot is installed, and both Broadband and Service lights are on. Am I good to plugin and set up the router with PPP details?
 

phoenix99

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Apr 24, 2011
Messages
2,062
@PBCool I need some assistance with an ongoing problem on my Octotel fibre line. I've been having multiple disconnects daily since 8 June and there seems to be a breakdown in communication with your support team.

#COOL-20210628-712352 is the ticket number.

Can you please assist me with an update or a plan of action on this?
 

S.Claus

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Nov 14, 2017
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1,557
I haven't been switched over yet because I only replied late and I think @PBCool isn't online right now.

But has yours improved at all?
I had some hiccups where sites wouldn’t load on certain devices. The latency improved a tiny bit but it’s got something to do with the access routers
 

Brandon

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Joined
Feb 18, 2004
Messages
238
#COOL-20210728-735329
Down again :(
Last week Wednesday to Friday night
This week Wednesday to ???
VUMA = useless
 

grantduke

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Joined
Mar 12, 2011
Messages
326
Anyone here Mikrotik gurus? Busy frying my brain trying to understand why my VPN client on the Mikrotik doesn't want to connect. But as soon as I try to connect the my Mikrotik from the office (L2TP) my connection outbound to the office just starts to work all of a sudden
 

rolandos

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Joined
Jul 19, 2005
Messages
100
anyone having issues on international specifically to hetzner, keep losing access to my server using cloudflare warp all returns to normal been erratic since 7pm (Vuma aerial Morningside Sandton)
 

Jason-ZA

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Joined
Sep 23, 2019
Messages
304
anyone having issues on international specifically to hetzner, keep losing access to my server using cloudflare warp all returns to normal been erratic since 7pm (Vuma aerial Morningside Sandton)

No international issues my side, if possible, post an MTR next time you lose access to it.
 
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