Cool Ideas Fibre ISP – Feedback Thread 4

djsadie

Active Member
Joined
Dec 14, 2014
Messages
73
Is it just me or has connectivity On Vuma Aerial (CISP) dropped again just as game finished?
 

netstrider

Expert Member
Joined
Nov 1, 2006
Messages
2,815
Timing really wasn't great. I watched the game on mobile data which I have plenty of but for someone like me with an old TV I rely on Chromecast to view and so without the time I watched on mobile.

Really not nice.
 

djsadie

Active Member
Joined
Dec 14, 2014
Messages
73
Is it just me or has connectivity On Vuma Aerial (CISP) dropped again just as game finished?
Still down. Red light flashing on ONT. Ticket #COOL-20210731-738624 logged with CI. Anyone else in the North Riding area on Vuma Aerial experiencing the same?
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,798
No idea... ran the test cabled from a PC 2 switches from the router
It means that you need to investigate and resolve that lose on your router as that is problematic.
Maybe some setting is wrong, QoS, firewall, cables, hardware overload.........., faulty equipment....
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
22,527
How quickly could you guys hook me up (Octotel)?

There was a mix up with a cancellation request with my previous ISP and now I'm sitting without fibre and a line that is released.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,772
Thanks, perfect timing that the 1st lands on a Sunday then :oops:

Guess I can go without fibre for a day, my ADSL backup will have to do.

I do have a ticket open already with CI.
What's your ticket ref? Octotel activations don't work on Sundays either. So we should be able to assist tomorrow.
 

ctriaan

Active Member
Joined
May 27, 2013
Messages
68
@PBCool , I'm a new customer with a similar problem.

The Connect team assured me on Friday that today being Sunday was not a problem.

#COOL-20210630-714892
 

TopChefGotit

Active Member
Joined
Jul 6, 2021
Messages
36
I had bad jitter on wednesday and thursday, Octotel. Seemed to fix itself from friday.

was this an CISP or Octotel issue?
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,798
I had bad jitter on wednesday and thursday, Octotel. Seemed to fix itself from friday.

was this an CISP or Octotel issue?
What area?
https://coolideas.co.za/announcements/9805

There was a massive outage on Friday in the Blouberg, Tableview, Melkbos Strand and all surrounding areas due to Fibre cable break. It was reported on Radio stations that it was cable theft. Not sure what they want to do with fibre cable, maybe create some fancy fibre light decorations.

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