Cool Ideas Fibre ISP – Feedback Thread 4

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,587
Anyone else having issues?

Internet shows as uo but I can't get to MyBB and many international sites since about 10m ago

Frogfoot 100 trenched
Pinelands Cape Town

Rebooted everything already.
So is your PPPoE up? And if you try a trace somewhere?
 

DuckKnuckle

Expert Member
Joined
Dec 15, 2012
Messages
1,494
[mention]PBCool [/mention] [mention]TheRoDent [/mention] just had 2 dips now in Cape Town, Northern Suburbs on Vuma Trenched. Sites failing to load and getting disconnected from Slack

Happened twice in the last few minutes
 

Bighit

Expert Member
Joined
Jul 23, 2007
Messages
2,915
[mention]PBCool [/mention] [mention]TheRoDent [/mention] just had 2 dips now in Cape Town, Northern Suburbs on Vuma Trenched. Sites failing to load and getting disconnected from Slack

Happened twice in the last few minutes

Yeah, and again now. Even Whatsapp disconnects. Something hasn't been right since midnight
 

mister

Executive Member
Joined
Jul 21, 2008
Messages
9,158
Hi

Been having issues with bitchute for the last 24 hours and see packet loss.
Could you take a look please?
Thx

Host: seed128.bitchute.com

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 636 | 636 | 0 | 0 | 5 | 0 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| 154.0.1.77 - 0 | 636 | 636 | 3 | 4 | 26 | 3 |
| 154.0.1.86 - 0 | 636 | 636 | 1 | 1 | 3 | 2 |
| 100.98.1.129 - 0 | 636 | 636 | 1 | 2 | 19 | 2 |
| 154.0.4.86 - 0 | 636 | 636 | 1 | 2 | 5 | 3 |
| 154.0.1.245 - 0 | 636 | 636 | 10 | 10 | 15 | 10 |
| 100.99.0.180 - 0 | 636 | 636 | 10 | 10 | 25 | 10 |
| he.jinx.net.za - 0 | 636 | 636 | 11 | 11 | 20 | 12 |
| 10ge2-11.core1.lon2.he.net - 0 | 636 | 636 | 169 | 170 | 515 | 169 |
| 100ge4-1.core1.nyc4.he.net - 1 | 628 | 627 | 237 | 238 | 256 | 239 |
| 100ge16-1.core1.ash1.he.net - 4 | 485 | 468 | 248 | 253 | 271 | 260 |
| 100ge14-2.core1.mci3.he.net - 17 | 260 | 218 | 272 | 273 | 284 | 272 |
|wholesale-internet-inc.100gigabitethernet2-1.core1.mci3.he.net - 0 | 636 | 636 | 266 | 268 | 332 | 268 |
|100ge0-27.edge-1.clay.mci.us.as32097.net - 1 | 627 | 626 | 266 | 268 | 343 | 267 |
| 100ge13-1.edge-a.clay.as33387.net - 1 | 627 | 626 | 267 | 267 | 297 | 268 |
|agg-a.dist-2-7-b.clay.mci.us.as33387.net - 13 | 305 | 268 | 273 | 274 | 282 | 274 |
| pop-afford.likeease.net - 16 | 269 | 228 | 273 | 273 | 278 | 274 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,587
Hi

Been having issues with bitchute for the last 24 hours and see packet loss.
Could you take a look please?
Thx

Host: seed128.bitchute.com

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 636 | 636 | 0 | 0 | 5 | 0 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| 154.0.1.77 - 0 | 636 | 636 | 3 | 4 | 26 | 3 |
| 154.0.1.86 - 0 | 636 | 636 | 1 | 1 | 3 | 2 |
| 100.98.1.129 - 0 | 636 | 636 | 1 | 2 | 19 | 2 |
| 154.0.4.86 - 0 | 636 | 636 | 1 | 2 | 5 | 3 |
| 154.0.1.245 - 0 | 636 | 636 | 10 | 10 | 15 | 10 |
| 100.99.0.180 - 0 | 636 | 636 | 10 | 10 | 25 | 10 |
| he.jinx.net.za - 0 | 636 | 636 | 11 | 11 | 20 | 12 |
| 10ge2-11.core1.lon2.he.net - 0 | 636 | 636 | 169 | 170 | 515 | 169 |
| 100ge4-1.core1.nyc4.he.net - 1 | 628 | 627 | 237 | 238 | 256 | 239 |
| 100ge16-1.core1.ash1.he.net - 4 | 485 | 468 | 248 | 253 | 271 | 260 |
| 100ge14-2.core1.mci3.he.net - 17 | 260 | 218 | 272 | 273 | 284 | 272 |
|wholesale-internet-inc.100gigabitethernet2-1.core1.mci3.he.net - 0 | 636 | 636 | 266 | 268 | 332 | 268 |
|100ge0-27.edge-1.clay.mci.us.as32097.net - 1 | 627 | 626 | 266 | 268 | 343 | 267 |
| 100ge13-1.edge-a.clay.as33387.net - 1 | 627 | 626 | 267 | 267 | 297 | 268 |
|agg-a.dist-2-7-b.clay.mci.us.as33387.net - 13 | 305 | 268 | 273 | 274 | 282 | 274 |
| pop-afford.likeease.net - 16 | 269 | 228 | 273 | 273 | 278 | 274 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Thanks this loss is on HE's network, but will see what we can do.
 

Nemanjas Bullet

Well-Known Member
Joined
Oct 26, 2007
Messages
157
My whole building in Southern Suburbs, CT is down. Think it's probably Octotel related. Any way of checking it out?
 

tardomatic

Well-Known Member
Joined
May 3, 2006
Messages
274
Anyone in Sunningdale / Parklands (Cape Town) on FrogFoot having issues? Connection been unusable since 7AM today.

#COOL-20210811-745624


1628664162202.png

iperf3 -u -b 10M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.c isp.co.za
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
[ 5] local 10.0.3.49 port 43941 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bitrate Total Datagrams
[ 5] 0.00-1.00 sec 1.19 MBytes 9.99 Mbits/sec 875 (omitted)
[ 5] 1.00-2.00 sec 1.19 MBytes 10.0 Mbits/sec 875 (omitted)
[ 5] 0.00-1.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 1.00-2.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 2.00-3.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 3.00-4.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 4.00-5.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 5.00-6.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 6.00-7.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 7.00-8.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 8.00-9.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 9.00-10.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 10.00-11.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 11.00-12.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 12.00-13.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 13.00-14.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 14.00-15.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 15.00-16.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 16.00-17.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 17.00-18.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 18.00-19.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 19.00-20.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 20.00-21.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 21.00-22.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 22.00-23.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 23.00-24.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 24.00-25.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 25.00-26.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 26.00-27.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 27.00-28.00 sec 1.19 MBytes 10.0 Mbits/sec 875
[ 5] 28.00-29.00 sec 1.19 MBytes 10.0 Mbits/sec 876
[ 5] 29.00-30.00 sec 1.19 MBytes 10.0 Mbits/sec 875
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datag rams
[ 5] 0.00-30.00 sec 35.8 MBytes 10.0 Mbits/sec 0.000 ms 0/26261 (0%) se nder
[ 5] 0.00-30.01 sec 35.1 MBytes 9.81 Mbits/sec 0.742 ms 525/26261 (2%) receiver

iperf3 -R -u -b 10M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[ 5] local 10.0.3.49 port 41520 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 1012 KBytes 8.29 Mbits/sec 1.696 ms 513/1239 (41%) (omitted)
[ 5] 1.00-2.00 sec 888 KBytes 7.28 Mbits/sec 0.639 ms 239/876 (27%) (omitted)
[ 5] 0.00-1.00 sec 915 KBytes 7.49 Mbits/sec 1.244 ms 220/876 (25%)
[ 5] 1.00-2.00 sec 943 KBytes 7.72 Mbits/sec 0.783 ms 199/875 (23%)
[ 5] 2.00-3.00 sec 894 KBytes 7.32 Mbits/sec 1.592 ms 234/875 (27%)
[ 5] 3.00-4.00 sec 860 KBytes 7.05 Mbits/sec 1.388 ms 259/876 (30%)
[ 5] 4.00-5.00 sec 858 KBytes 7.02 Mbits/sec 1.066 ms 256/871 (29%)
[ 5] 5.00-6.00 sec 897 KBytes 7.35 Mbits/sec 1.126 ms 230/873 (26%)
[ 5] 6.00-7.00 sec 891 KBytes 7.30 Mbits/sec 0.759 ms 240/879 (27%)
[ 5] 7.00-8.00 sec 926 KBytes 7.59 Mbits/sec 1.181 ms 213/877 (24%)
[ 5] 8.00-9.00 sec 879 KBytes 7.20 Mbits/sec 1.259 ms 246/876 (28%)
[ 5] 9.00-10.00 sec 872 KBytes 7.14 Mbits/sec 1.350 ms 251/876 (29%)
[ 5] 10.00-11.00 sec 908 KBytes 7.44 Mbits/sec 1.092 ms 224/875 (26%)
[ 5] 11.00-12.00 sec 926 KBytes 7.59 Mbits/sec 0.914 ms 212/876 (24%)
[ 5] 12.00-13.00 sec 904 KBytes 7.40 Mbits/sec 1.037 ms 227/875 (26%)
[ 5] 13.00-14.00 sec 902 KBytes 7.39 Mbits/sec 1.157 ms 228/875 (26%)
[ 5] 14.00-15.00 sec 922 KBytes 7.55 Mbits/sec 1.679 ms 214/875 (24%)
[ 5] 15.00-16.00 sec 941 KBytes 7.71 Mbits/sec 1.419 ms 196/871 (23%)
[ 5] 16.00-17.00 sec 911 KBytes 7.46 Mbits/sec 1.669 ms 227/880 (26%)
[ 5] 17.00-18.00 sec 901 KBytes 7.38 Mbits/sec 1.622 ms 224/870 (26%)
[ 5] 18.00-19.00 sec 904 KBytes 7.40 Mbits/sec 1.762 ms 227/875 (26%)
[ 5] 19.00-20.00 sec 929 KBytes 7.61 Mbits/sec 1.010 ms 215/881 (24%)
[ 5] 20.00-21.00 sec 911 KBytes 7.46 Mbits/sec 1.329 ms 220/873 (25%)
[ 5] 21.00-22.00 sec 892 KBytes 7.31 Mbits/sec 1.526 ms 238/878 (27%)
[ 5] 22.00-23.00 sec 916 KBytes 7.51 Mbits/sec 1.497 ms 218/875 (25%)
[ 5] 23.00-24.00 sec 901 KBytes 7.38 Mbits/sec 1.333 ms 230/876 (26%)
[ 5] 24.00-25.00 sec 923 KBytes 7.56 Mbits/sec 0.812 ms 213/875 (24%)
[ 5] 25.00-26.00 sec 904 KBytes 7.40 Mbits/sec 1.407 ms 228/876 (26%)
[ 5] 26.00-27.00 sec 898 KBytes 7.36 Mbits/sec 1.015 ms 226/870 (26%)
[ 5] 27.00-28.00 sec 937 KBytes 7.68 Mbits/sec 1.096 ms 205/877 (23%)
[ 5] 28.00-29.00 sec 916 KBytes 7.51 Mbits/sec 1.363 ms 217/874 (25%)
[ 5] 29.00-30.00 sec 922 KBytes 7.55 Mbits/sec 0.941 ms 219/880 (25%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-30.42 sec 36.3 MBytes 10.0 Mbits/sec 0.000 ms 0/26267 (0%) sender
[ 5] 0.00-30.00 sec 26.6 MBytes 7.43 Mbits/sec 0.941 ms 6756/26261 (26%) receiver


My traceroute [v0.93]
ubuntu-server (10.0.3.49) 2021-08-11T08:50:42+0200
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. router.local 0.0% 229 0.2 0.2 0.1 0.7 0.1
2. 154.0.0.246 23.2% 228 4.1 8.3 1.4 21.5 4.7
3. 100.98.0.15 23.8% 228 14.0 9.4 1.4 24.3 5.3
4. 154.0.15.181 28.6% 228 4.7 9.1 1.6 24.8 5.4
 
Last edited:

MDE

Expert Member
Joined
May 18, 2009
Messages
2,139
@tardomatic


Frogfoot is replacing our current switches installed at the Parklands Node with a new Vendor. This is intended to increase performance and stability going into the future and enable new features as we upgrade the network at critical points along the metro-core. The equipment is installed and now we need to cut in the services.

6 Hours expected downtime
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,587
Yes, and have just had a third drop now as well

[mention]PBCool [/mention] [mention]TheRoDent [/mention] internet dropping entirely. Anything we can do to help you pinpoint the problem?
Can you try run a trace when this happens, with trenched we dont have much visibility beyond anything IP.
 
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