Cool Ideas Fibre ISP – Feedback Thread 4

[DuckKnuckle]

[mention]PBCool [/mention] [mention]TheRoDent [/mention] got a friend who wants to sign up via Openserve, and he’s moving into his new place on October 1st. How long in advance should he place his order?

 

[georgelza]

@PBCool are you aware MetroFibers current rollout in Jeffreysbay, would be great if you can confirm if this is a open network or closed, would like to be a CISP returning customer if do-able.
G

 

[PBCool]

[mention]PBCool [/mention] [mention]TheRoDent [/mention] got a friend who wants to sign up via Openserve, and he’s moving into his new place on October 1st. How long in advance should he place his order?

They typically install within 7 days

 

[PBCool]

@PBCool are you aware MetroFibers current rollout in Jeffreysbay, would be great if you can confirm if this is a open network or closed, would like to be a CISP returning customer if do-able.
G

I'm not aware but if MFN we would be able to offer services. I'll check with our teams

 

[DuckKnuckle]

They typically install within 7 days

Safe to have them place their order a week in advance then?

 

[PBCool]

Safe to have them place their order a week in advance then?

In theory and on average yes, but obviously no way to guarantee these things.

 

[georgelza]

I'm not aware but if MFN we would be able to offer services. I'll check with our teams

I pinged the MFN guys, will advise once they respond.
G

 

[georgelza]

So just asking,
What’s the recent experience of the people here with Cool Ideas, they still the coolest kid on the block?
G

 

[georgelza]

@PBCool which edge router are you guys supplying these days? With knowledge that I will probably quickly upgrade to a 100Mbps+ package.
G

 

[jannier]

So just asking,
What’s the recent experience of the people here with Cool Ideas, they still the coolest kid on the block?
G

Yes!

 

[Jason-ZA]

I think the CPT <> JHB NLD just flapped, struggling to access google/youtube.





Edit: seems to be back up again

 

[PBCool]

@PBCool which edge router are you guys supplying these days? With knowledge that I will probably quickly upgrade to a 100Mbps+ package.
G

100Mbps would be TPLink C20 anything above is a C6

 

[georgelza]

... so if we know we signing for 100Mbps now, but also know we will upgrade shortly, will you be willing to ship a C6?
G

 

[linkinpark]

@PBCool I'm not sure what you guys did in the past few days but i've been getting amazing stable pings to London.
Please keep doing whatever you did!

 

[m0theo]

@PBCool I finally got connected with fibre a few days ago (Octotel, CISP on a 100mb line).

As a new user of fibre, is it normal for my stats to look like this? I see high packet loss overall, including on my router as well. I'm using an ASUS AC52U router.

Let me know how best to test these things? I am running a CAT5e cable to my PC, if that counts for anything.

Thanks

 

[powermzii]

@PBCool I finally got connected with fibre a few days ago (Octotel, CISP on a 100mb line).

As a new user of fibre, is it normal for my stats to look like this? I see high packet loss overall, including on my router as well. I'm using an ASUS AC52U router.

Let me know how best to test these things? I am running a CAT5e cable to my PC, if that counts for anything.

Thanks

View attachment 1140956

View attachment 1140958

Its odd that you're getting such high packeet loss on your LAN (First hop). Octotel unfortunately doesn't have the best track record - here's my pings to the same dest on Openserve





Can you try with another cable?

 

[m0theo]

Its odd that you're getting such high packeet loss on your LAN (First hop). Octotel unfortunately doesn't have the best track record - here's my pings to the same dest on Openserve

Can you try with another cable?

Thanks for the reply!

Does this first hop refer to the hop between my router and PC? Or between the fibre box and router? Could it be my router?

I just tried changing both of these cable links (all CAT5e) but the packet loss was just as bad. I put the cables as before and first hop seems even worse?

 

[Jason-ZA]

Thanks for the reply!

Does this first hop refer to the hop between my router and PC? Or between the fibre box and router? Could it be my router?

I just tried changing both of these cable links (all CAT5e) but the packet loss was just as bad. I put the cables as before and first hop seems even worse?

That loss is happening between your PC and your router, are you using an switches or anything between your PC and router, or Ethernet directly from your PC to router?

I would start by trying different ethernet cables, and if that still doesn't help then either your PCs NIC or router might be faulty.

Another thing you could also try is to connect your PC directly to your fibre ONT and dial PPPoE on your PC and run a test again (bypassing the router).

 

[grantduke]

Anyone else's YouTube defaulting to 480p?

 

[PBCool]

Anyone else's YouTube defaulting to 480p?

Traffic levels from our ggc all look normal, area and fno as normal