Cool Ideas Fibre ISP – Feedback Thread 4

WhiteyOP

Active Member
Joined
Sep 8, 2013
Messages
52
Internet down again Sunningdale, Cape Town frog foot. Down all night and still not up and ideas?
 

grantduke

Well-Known Member
Joined
Mar 12, 2011
Messages
426
Super weird. ONT light all are fine. I can see PPPoE servers but it doesn't connect. @PBCool perhaps the DHCP thing you guys tried to implement?
1631255026169.png

EDIT: PPPoE Session came up now at 08:31
 
Last edited:

image132

Expert Member
Joined
Apr 3, 2010
Messages
1,381
Holy Batman! I dont think I have the right to complain anymore. That is insane!

They should just redo the entire fibre install. Not even Octotel's network can be that bad.

Do you have neighbours with fibre too? Stable for them?

Have you eliminated every single point of failure from your 'house' to the CPE? Different routers, etc. Checked settings like 'dial on demand' ?

Edit: Maybe @TheRoDent can send you one of those special boxes they have to analyze lines? IIRC it was @image132 that had one?

Yup I had one. It allowed the rodent to run tests on my line (before my router) to one of their servers. I remember it showing some pretty bad PL in the evenings surprise surprise. IIRC Octotel just ignored the evidence though and it took MDE kicking up a storm on facebook for them to do anything. The "fix" lasted about 6 months and then I had "bursting packet loss" for the entirety of the rest of the time I was an Octo customer. Couldn't have thrown their crap out my window fast enough once Openserve rolled out here.

Still it was awesome to see CI go the extra mile for me though, one of the reasons I'm still customer.
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
1,968
Internet down again Sunningdale, Cape Town frog foot. Down all night and still not up and ideas?
Same issue here - there was maintenance scheduled for last night from 11:00PM for 8 hours, something probably went wrong.
Please be advised of the following network outage:

Outage ReferenceFRG1526090
Outage TitleOutage | CPT | Tableview - Parklands | FRG1490621 Change Overrun
RegionCape Town
Area
Precincts Affected
Incident Start Date2021-09-10 07:30:00.0
Outage StatusResolution In-Progress
 

grantduke

Well-Known Member
Joined
Mar 12, 2011
Messages
426
Please be advised of the following network outage:

Outage ReferenceFRG1526090
Outage TitleOutage | CPT | Tableview - Parklands | FRG1490621 Change Overrun
RegionCape Town
Area
Precincts Affected
Incident Start Date2021-09-10 07:30:00.0
Outage StatusResolution In-Progress
Mind providing the URL where you looked this up?
 

AquaticAims

New Member
Joined
May 7, 2021
Messages
7
Hi @PBCool,
Is there anyway to get around the 30 day notice needed to switch from Octotoel to Openserve? With the Rondebosch PoP being broken for an extended period of time and getting constant disconnects as a result, it has become impossible for me to do my job reliably. Sometimes I disconnect up to 5 times in a 30 minute period.
 

leppie

Senior Member
Joined
Mar 25, 2019
Messages
527
Hi @PBCool,
Is there anyway to get around the 30 day notice needed to switch from Octotoel to Openserve? With the Rondebosch PoP being broken for an extended period of time and getting constant disconnects as a result, it has become impossible for me to do my job reliably. Sometimes I disconnect up to 5 times in a 30 minute period.
If I could swap from Octotel, I would gladly just give up that extra month of cost. You could always drop to cheapest package and then upgrade again on new line. Kinda sus, but it could work :D
 

Hunted

Senior Member
Joined
Aug 6, 2003
Messages
975
Hi guys

Noticed the pings to the EU servers for PUBG is @ 196 ms ex CPT. . Normally 150 - 160 ish if the routing is in place,

Did something change CISP side? 1000/200 trenched Vuma.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 25 | 25 | 0 | 0 | 1 | 0 |
| 102.132.248.1 - 0 | 25 | 25 | 2 | 4 | 22 | 3 |
| 102.132.175.36 - 0 | 25 | 25 | 3 | 5 | 18 | 3 |
| 102.132.175.109 - 0 | 25 | 25 | 1 | 1 | 2 | 2 |
| 100.98.0.3 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 100.98.0.4 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 196.10.140.110 - 0 | 25 | 25 | 2 | 2 | 4 | 2 |
| 52.93.57.10 - 0 | 25 | 25 | 2 | 4 | 13 | 2 |
| 52.93.57.21 - 0 | 25 | 25 | 1 | 2 | 3 | 2 |
| 52.93.134.66 - 0 | 25 | 25 | 194 | 196 | 208 | 199 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 52.93.132.9 - 0 | 25 | 25 | 193 | 193 | 205 | 193 |
| 52.93.129.203 - 0 | 25 | 25 | 193 | 194 | 207 | 194 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.246.137 - 0 | 25 | 25 | 194 | 195 | 210 | 195 |
| 54.239.44.11 - 0 | 25 | 25 | 194 | 195 | 203 | 195 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.65.12 - 0 | 25 | 25 | 195 | 196 | 200 | 195 |
| 52.94.35.51 - 0 | 25 | 25 | 192 | 193 | 196 | 193 |
| 52.94.35.58 - 0 | 25 | 25 | 195 | 197 | 217 | 195 |
| 15.230.158.71 - 0 | 25 | 25 | 195 | 197 | 212 | 195 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Last edited:

leppie

Senior Member
Joined
Mar 25, 2019
Messages
527
Hi guys

Noticed the pings to the EU servers for PUBG is @ 196 ms ex CPT. . Normally 150 - 160 ish if the routing is in place,

Something fishy. Same connection still going from before this 'crossover'.

This is a ping to Amazon EU west-1.
1631299956204.png
west-2
1631300000021.png
eu central
1631300038512.png
us east
1631300084160.png
github.com
1631300258284.png
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
1,968
Hi guys

Noticed the pings to the EU servers for PUBG is @ 196 ms ex CPT. . Normally 150 - 160 ish if the routing is in place,

Did something change CISP side? 1000/200 trenched Vuma.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 25 | 25 | 0 | 0 | 1 | 0 |
| 102.132.248.1 - 0 | 25 | 25 | 2 | 4 | 22 | 3 |
| 102.132.175.36 - 0 | 25 | 25 | 3 | 5 | 18 | 3 |
| 102.132.175.109 - 0 | 25 | 25 | 1 | 1 | 2 | 2 |
| 100.98.0.3 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 100.98.0.4 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 196.10.140.110 - 0 | 25 | 25 | 2 | 2 | 4 | 2 |
| 52.93.57.10 - 0 | 25 | 25 | 2 | 4 | 13 | 2 |
| 52.93.57.21 - 0 | 25 | 25 | 1 | 2 | 3 | 2 |
| 52.93.134.66 - 0 | 25 | 25 | 194 | 196 | 208 | 199 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 52.93.132.9 - 0 | 25 | 25 | 193 | 193 | 205 | 193 |
| 52.93.129.203 - 0 | 25 | 25 | 193 | 194 | 207 | 194 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.246.137 - 0 | 25 | 25 | 194 | 195 | 210 | 195 |
| 54.239.44.11 - 0 | 25 | 25 | 194 | 195 | 203 | 195 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.65.12 - 0 | 25 | 25 | 195 | 196 | 200 | 195 |
| 52.94.35.51 - 0 | 25 | 25 | 192 | 193 | 196 | 193 |
| 52.94.35.58 - 0 | 25 | 25 | 195 | 197 | 217 | 195 |
| 15.230.158.71 - 0 | 25 | 25 | 195 | 197 | 212 | 195 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
It's AWS controlled just use CISP VPN until AWS change it back
 

leppie

Senior Member
Joined
Mar 25, 2019
Messages
527
It's AWS controlled just use CISP VPN until AWS change it back
Not concerned myself. Just posting to show it is "not just them". :D

I 'felt' delays to EU Azure today too, that is not normal. I dont have ping tracking on that though, which reminds me I should find a ping point for it.

Edit: Sorry, my brain has been clearly sub-optimal since Thursday, thought you replied to me. Cant wait to sleep the whole weekend.
 

phoenix99

Expert Member
Joined
Apr 24, 2011
Messages
2,107
Another day, another 150 plus disconnects. @PBCool is there someone, ANYONE at Octotel that I can call and start to harass about this? I am desperate and clearly they are not paying any attention to CI on my behalf. It's inexplicably gotten worse over the last 2 days. No comms from CI support since yesterday lunchtime.

There's an entire thread of people in CT southern suburbs experiencing this. I've been in this since June 6. It's unbelievable.



Screenshot (113).png
 
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