Cool Ideas Fibre ISP – Feedback Thread 4

WhiteyOP · Sep 10, 2021

Internet down again Sunningdale, Cape Town frog foot. Down all night and still not up and ideas?

tardomatic · Sep 10, 2021

WhiteyOP said:
Internet down again Sunningdale, Cape Town frog foot. Down all night and still not up and ideas?

Same issue here - there was maintenance scheduled for last night from 11:00PM for 8 hours, something probably went wrong.

grantduke · Sep 10, 2021

Super weird. ONT light all are fine. I can see PPPoE servers but it doesn't connect. @PBCool perhaps the DHCP thing you guys tried to implement?

EDIT: PPPoE Session came up now at 08:31

image132 · Sep 10, 2021

leppie said:
Holy Batman! I dont think I have the right to complain anymore. That is insane!

They should just redo the entire fibre install. Not even Octotel's network can be that bad.

Do you have neighbours with fibre too? Stable for them?

Have you eliminated every single point of failure from your 'house' to the CPE? Different routers, etc. Checked settings like 'dial on demand' ?

Edit: Maybe @TheRoDent can send you one of those special boxes they have to analyze lines? IIRC it was @image132 that had one?

Yup I had one. It allowed the rodent to run tests on my line (before my router) to one of their servers. I remember it showing some pretty bad PL in the evenings surprise surprise. IIRC Octotel just ignored the evidence though and it took MDE kicking up a storm on facebook for them to do anything. The "fix" lasted about 6 months and then I had "bursting packet loss" for the entirety of the rest of the time I was an Octo customer. Couldn't have thrown their crap out my window fast enough once Openserve rolled out here.

Still it was awesome to see CI go the extra mile for me though, one of the reasons I'm still customer.

CrypticZA · Sep 10, 2021

WhiteyOP said:
Internet down again Sunningdale, Cape Town frog foot. Down all night and still not up and ideas?

tardomatic said:
Same issue here - there was maintenance scheduled for last night from 11:00PM for 8 hours, something probably went wrong.

Please be advised of the following network outage:

Outage Reference	FRG1526090
Outage Title	Outage \| CPT \| Tableview - Parklands \| FRG1490621 Change Overrun
Region	Cape Town
Area
Precincts Affected
Incident Start Date	2021-09-10 07:30:00.0
Outage Status	Resolution In-Progress

grantduke · Sep 10, 2021

CrypticZA said:
Please be advised of the following network outage:

Outage Reference FRG1526090
Outage Title Outage | CPT | Tableview - Parklands | FRG1490621 Change Overrun
Region Cape Town
Area
Precincts Affected
Incident Start Date 2021-09-10 07:30:00.0
Outage Status Resolution In-Progress

Mind providing the URL where you looked this up?

grantduke · Sep 10, 2021

grantduke said:
Super weird. ONT light all are fine. I can see PPPoE servers but it doesn't connect. @PBCool perhaps the DHCP thing you guys tried to implement?
View attachment 1144640

EDIT: PPPoE Session came up now at 08:31

Nope dead again

tardomatic · Sep 10, 2021

grantduke said:
Mind providing the URL where you looked this up?

Network Status - Frogfoot Networks

www.frogfootfibre.com

CrypticZA · Sep 10, 2021

grantduke said:
Mind providing the URL where you looked this up?

Just Google Rocketnet RSS feed has all the FNO

randomgamer · Sep 10, 2021

looks to be back up

grantduke · Sep 10, 2021

randomgamer said:
looks to be back up

Lets see. Was up and then end down

kombi-man · Sep 10, 2021

Back up.. But been doing the Yo-Yo thing this morning..

AquaticAims · Sep 10, 2021

Hi @PBCool,
Is there anyway to get around the 30 day notice needed to switch from Octotoel to Openserve? With the Rondebosch PoP being broken for an extended period of time and getting constant disconnects as a result, it has become impossible for me to do my job reliably. Sometimes I disconnect up to 5 times in a 30 minute period.

leppie · Sep 10, 2021

AquaticAims said:
Hi @PBCool,
Is there anyway to get around the 30 day notice needed to switch from Octotoel to Openserve? With the Rondebosch PoP being broken for an extended period of time and getting constant disconnects as a result, it has become impossible for me to do my job reliably. Sometimes I disconnect up to 5 times in a 30 minute period.

If I could swap from Octotel, I would gladly just give up that extra month of cost. You could always drop to cheapest package and then upgrade again on new line. Kinda sus, but it could work

Hunted · Sep 10, 2021

Hi guys

Noticed the pings to the EU servers for PUBG is @ 196 ms ex CPT. . Normally 150 - 160 ish if the routing is in place,

Did something change CISP side? 1000/200 trenched Vuma.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 25 | 25 | 0 | 0 | 1 | 0 |
| 102.132.248.1 - 0 | 25 | 25 | 2 | 4 | 22 | 3 |
| 102.132.175.36 - 0 | 25 | 25 | 3 | 5 | 18 | 3 |
| 102.132.175.109 - 0 | 25 | 25 | 1 | 1 | 2 | 2 |
| 100.98.0.3 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 100.98.0.4 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 196.10.140.110 - 0 | 25 | 25 | 2 | 2 | 4 | 2 |
| 52.93.57.10 - 0 | 25 | 25 | 2 | 4 | 13 | 2 |
| 52.93.57.21 - 0 | 25 | 25 | 1 | 2 | 3 | 2 |
| 52.93.134.66 - 0 | 25 | 25 | 194 | 196 | 208 | 199 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 52.93.132.9 - 0 | 25 | 25 | 193 | 193 | 205 | 193 |
| 52.93.129.203 - 0 | 25 | 25 | 193 | 194 | 207 | 194 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.246.137 - 0 | 25 | 25 | 194 | 195 | 210 | 195 |
| 54.239.44.11 - 0 | 25 | 25 | 194 | 195 | 203 | 195 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.65.12 - 0 | 25 | 25 | 195 | 196 | 200 | 195 |
| 52.94.35.51 - 0 | 25 | 25 | 192 | 193 | 196 | 193 |
| 52.94.35.58 - 0 | 25 | 25 | 195 | 197 | 217 | 195 |
| 15.230.158.71 - 0 | 25 | 25 | 195 | 197 | 212 | 195 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

leppie · Sep 10, 2021

Hunted said:
Hi guys

Noticed the pings to the EU servers for PUBG is @ 196 ms ex CPT. . Normally 150 - 160 ish if the routing is in place,

Something fishy. Same connection still going from before this 'crossover'.

This is a ping to Amazon EU west-1.

west-2

eu central

us east

github.com

CrypticZA · Sep 10, 2021

Hunted said:
Hi guys

Noticed the pings to the EU servers for PUBG is @ 196 ms ex CPT. . Normally 150 - 160 ish if the routing is in place,

Did something change CISP side? 1000/200 trenched Vuma.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC68U-27C8.RT-AC68U - 0 | 25 | 25 | 0 | 0 | 1 | 0 |
| 102.132.248.1 - 0 | 25 | 25 | 2 | 4 | 22 | 3 |
| 102.132.175.36 - 0 | 25 | 25 | 3 | 5 | 18 | 3 |
| 102.132.175.109 - 0 | 25 | 25 | 1 | 1 | 2 | 2 |
| 100.98.0.3 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 100.98.0.4 - 0 | 25 | 25 | 1 | 1 | 3 | 1 |
| 196.10.140.110 - 0 | 25 | 25 | 2 | 2 | 4 | 2 |
| 52.93.57.10 - 0 | 25 | 25 | 2 | 4 | 13 | 2 |
| 52.93.57.21 - 0 | 25 | 25 | 1 | 2 | 3 | 2 |
| 52.93.134.66 - 0 | 25 | 25 | 194 | 196 | 208 | 199 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 52.93.132.9 - 0 | 25 | 25 | 193 | 193 | 205 | 193 |
| 52.93.129.203 - 0 | 25 | 25 | 193 | 194 | 207 | 194 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.246.137 - 0 | 25 | 25 | 194 | 195 | 210 | 195 |
| 54.239.44.11 - 0 | 25 | 25 | 194 | 195 | 203 | 195 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| 150.222.65.12 - 0 | 25 | 25 | 195 | 196 | 200 | 195 |
| 52.94.35.51 - 0 | 25 | 25 | 192 | 193 | 196 | 193 |
| 52.94.35.58 - 0 | 25 | 25 | 195 | 197 | 217 | 195 |
| 15.230.158.71 - 0 | 25 | 25 | 195 | 197 | 212 | 195 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It's AWS controlled just use CISP VPN until AWS change it back

leppie · Sep 10, 2021

CrypticZA said:
It's AWS controlled just use CISP VPN until AWS change it back

Not concerned myself. Just posting to show it is "not just them".

I 'felt' delays to EU Azure today too, that is not normal. I dont have ping tracking on that though, which reminds me I should find a ping point for it.

Edit: Sorry, my brain has been clearly sub-optimal since Thursday, thought you replied to me. Cant wait to sleep the whole weekend.

Hunted · Sep 10, 2021

CrypticZA said:
It's AWS controlled just use CISP VPN until AWS change it back

it was changed a while back and the pings were fine without the need for a vpn, which stuff around with other services.

phoenix99 · Sep 10, 2021

Another day, another 150 plus disconnects. @PBCool is there someone, ANYONE at Octotel that I can call and start to harass about this? I am desperate and clearly they are not paying any attention to CI on my behalf. It's inexplicably gotten worse over the last 2 days. No comms from CI support since yesterday lunchtime.

There's an entire thread of people in CT southern suburbs experiencing this. I've been in this since June 6. It's unbelievable.

Octotel Cape Town Southern Suburbs Issue - Timeouts in Claremont/Kenilworth/Rondebosch area

So I have finally managed to connect with someone who clearly lives in the same area as me who is having issues the same issues as me. He is on Web Squad, I am on Cool Ideas, but our lines time out at the exact same time. Not only that, but when the time outs start occurring, they usually...

mybroadband.co.za

Cool Ideas Fibre ISP – Feedback Thread 4

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