Cool Ideas Fibre ISP – Feedback Thread 4

PBCool · Sep 14, 2021

phool said:
Feedback on my ticket from Cool Ideas is that Octotel reset the OTL (no idea what this is) and made some fixes yesterday. So far (holding thumbs) I haven't had the random disconnect issue that has been troubling me for so long.

OLT

is basically the PON headend

phoenix99 · Sep 14, 2021

Octotel just called. Sending technicians out to my place tomorrow morning to "sort out" my line.

How many ONTs do you think they can fit in their orange NP200?

Jaseyyxx · Sep 14, 2021

phoenix99 said:
Octotel just called. Sending technicians out to my place tomorrow morning to "sort out" my line.

How many ONTs do you think they can fit in their orange NP200?

At this rate they might as well install an OLT at your place and give you a 1m Ethernet cable directly into that.

Seeyou · Sep 14, 2021

Jaseyyxx said:
At this rate they might as well install an OLT at your place and give you a 1m Ethernet cable directly into that.

This is Octotel. He'd still get disconnected every 5 minutes.

leppie · Sep 14, 2021

@PBCool @CoolChick @TheRoDent

Any update on the 1gbps Octotel pricing I asked about 3 weeks ago?

This was posted on MyBB a on Saturday, and CI is the most expensive.

Most affordable 1Gbps fibre packages available in South Africa — from R1,149 per month

Here are the cheapest 1Gbps fibre-to-the-home packages available from South Africa’s biggest fibre ISPs.

mybroadband.co.za

PBCool · Sep 14, 2021

leppie said:
@PBCool @CoolChick @TheRoDent

Any update on the 1gbps Octotel pricing I asked about 3 weeks ago?

This was posted on MyBB a on Saturday, and CI is the most expensive.

View attachment 1147576

Most affordable 1Gbps fibre packages available in South Africa — from R1,149 per month

Here are the cheapest 1Gbps fibre-to-the-home packages available from South Africa’s biggest fibre ISPs.

mybroadband.co.za

Unfortunately not at this point, changing products is not a quick thing. As you can imagine the nightmare that is Octotel we may even charge more.

jannier · Sep 14, 2021

PBCool said:
Unfortunately not at this point, changing products is not a quick thing. As you can imagine the nightmare that is Octotel we may even charge more.

LoL that is actually a very good strategy, charge so much more for a service that a customer can get cheaper somewhere else, loose all the customer on these troubled networks, make them someone else's nightmare!

leppie · Sep 14, 2021

PBCool said:
Unfortunately not at this point, changing products is not a quick thing. As you can imagine the nightmare that is Octotel we may even charge more.

How is a price change a product change? You seem to be able to do this pretty fast for other FNO's and even Octotel's 100mbps and lower packages when they announce price drops.

Anyways, I would like to stay with CI, but the pricing is too much compared to other ISP's.

PBCool · Sep 14, 2021

leppie said:
How is a price change a product change? You seem to be able to do this pretty fast for other FNO's and even Octotel's 100mbps and lower packages when they announce price drops.

Anyways, I would like to stay with CI, but the pricing is too much compared to other ISP's.

A product is a service at a price, so it's seen as a product change from a systems perspective. It may seem as done pretty fast but it takes a ton of work to accomplish. You don't have Openserve as an option at 500Mbps?

leppie · Sep 14, 2021

PBCool said:
You don't have Openserve as an option at 500Mbps?

Huh?

phoenix99 · Sep 14, 2021

jannier said:
LoL that is actually a very good strategy, charge so much more for a service that a customer can get cheaper somewhere else, loose all the customer on these troubled networks, make them someone else's nightmare!

I'd give my left nut for another, ANY other fibre network in my suburb.

Cage Rattler · Sep 14, 2021

Amazing ... first day in weeks that I haven't had one disconnect the entire day. Cavendish Square area.

Jason-ZA · Sep 14, 2021

Looks like google's ports are saturated at JINX tonight.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            gateway.home -    0 |   59 |   59 |    0 |    0 |    1 |    0 |
|                             154.0.0.246 -    0 |   59 |   59 |   10 |   11 |   13 |   11 |
|                              100.98.0.3 -    0 |   59 |   59 |   10 |   11 |   13 |   11 |
|                             100.98.0.49 -    0 |   59 |   59 |   26 |   26 |   34 |   27 |
|                            100.99.0.180 -    0 |   59 |   59 |   26 |   26 |   34 |   26 |
|                    google-2.jinx.net.za -    8 |   40 |   37 |   29 |   31 |   38 |   33 |
|                          172.253.65.181 -   50 |   12 |    6 |   29 |   31 |   32 |   32 |
|                            172.253.66.3 -   16 |   25 |   21 |   27 |   30 |   36 |   32 |
|                              dns.google -   14 |   29 |   25 |    0 |   31 |   32 |   31 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Cage Rattler · Sep 14, 2021

Cage Rattler said:
Amazing ... first day in weeks that I haven't had one disconnect the entire day. Cavendish Square area.

So much for that. 3 disconnections in the last 5 minutes now.

CrypticZA · Sep 14, 2021

Jason-ZA said:

Looks like google's ports are saturated at JINX tonight.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            gateway.home -    0 |   59 |   59 |    0 |    0 |    1 |    0 |
|                             154.0.0.246 -    0 |   59 |   59 |   10 |   11 |   13 |   11 |
|                              100.98.0.3 -    0 |   59 |   59 |   10 |   11 |   13 |   11 |
|                             100.98.0.49 -    0 |   59 |   59 |   26 |   26 |   34 |   27 |
|                            100.99.0.180 -    0 |   59 |   59 |   26 |   26 |   34 |   26 |
|                    google-2.jinx.net.za -    8 |   40 |   37 |   29 |   31 |   38 |   33 |
|                          172.253.65.181 -   50 |   12 |    6 |   29 |   31 |   32 |   32 |
|                            172.253.66.3 -   16 |   25 |   21 |   27 |   30 |   36 |   32 |
|                              dns.google -   14 |   29 |   25 |    0 |   31 |   32 |   31 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yea seeing packet loss in Apex Google servers (not that we can play) but yea on status page shows packet loss

SeaSickMama · Sep 14, 2021

PBCool said:
A product is a service at a price, so it's seen as a product change from a systems perspective. It may seem as done pretty fast but it takes a ton of work to accomplish. You don't have Openserve as an option at 500Mbps?

You pay for what you get and I stand by the higher price. CISP has a far better back bone and routing <3

Like buying hilti tools... Love them though

phoenix99 · Sep 15, 2021

@PBCool Octotel replaced my mid-point coupler and advised me to monitor the connection.

Here's hoping

jannier · Sep 15, 2021

Jason-ZA said:

Looks like google's ports are saturated at JINX tonight.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            gateway.home -    0 |   59 |   59 |    0 |    0 |    1 |    0 |
|                             154.0.0.246 -    0 |   59 |   59 |   10 |   11 |   13 |   11 |
|                              100.98.0.3 -    0 |   59 |   59 |   10 |   11 |   13 |   11 |
|                             100.98.0.49 -    0 |   59 |   59 |   26 |   26 |   34 |   27 |
|                            100.99.0.180 -    0 |   59 |   59 |   26 |   26 |   34 |   26 |
|                    google-2.jinx.net.za -    8 |   40 |   37 |   29 |   31 |   38 |   33 |
|                          172.253.65.181 -   50 |   12 |    6 |   29 |   31 |   32 |   32 |
|                            172.253.66.3 -   16 |   25 |   21 |   27 |   30 |   36 |   32 |
|                              dns.google -   14 |   29 |   25 |    0 |   31 |   32 |   31 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

My routing from jinx is different.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.88.1 -    0 |  126 |  126 |    0 |    0 |    2 |    0 |
|                            155.93.237.1 -    0 |  126 |  126 |    2 |    7 |   58 |    2 |
|                         102.132.175.109 -    0 |  126 |  126 |    0 |    1 |    8 |    1 |
|                              100.98.0.1 -    0 |  126 |  126 |    0 |    0 |    8 |    0 |
|                             100.98.0.49 -    0 |  126 |  126 |   16 |   16 |   22 |   16 |
|                            100.99.0.180 -    0 |  126 |  126 |   16 |   16 |   23 |   16 |
|                    google-2.jinx.net.za -    0 |  126 |  126 |   18 |   18 |   25 |   18 |
|                          172.253.65.179 -    0 |  126 |  126 |   17 |   17 |   21 |   17 |
|                          172.253.65.249 -    0 |  126 |  126 |   17 |   18 |   28 |   17 |
|                              dns.google -    0 |  126 |  126 |   17 |   17 |   36 |   17 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

grantduke · Sep 15, 2021

@PBCool Do you perhaps have any recommendations on any sort of settings I can look at on Mikrotik? I'm getting drops on my Frogfoot line, and even my phone (Samsung) is switching off from wifi to mobile data. I know there is a setting to prevent that. But Outages are only for a few seconds, but 8 seconds on a Zoom call feels like ages. PPPoE still shows it's running

Date and time	Status
09/15/2021 9:16:47 AM	Online
09/15/2021 9:16:39 AM	No internet connection

Applebag · Sep 15, 2021

@PBCool can you please check #COOL-20210901-760627. It has been 2 weeks now and still not resolved. Thanks

Cool Ideas Fibre ISP – Feedback Thread 4

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