Cool Ideas Fibre ISP – Feedback Thread 4

[image132]

A little off topic here but I left Octotel months ago at this point, am I still responsible and held liable for damage to their ONT even though I'm no longer a customer of theirs? Anyone know how that works?

I really don't want to have to look after a random box on my wall for the rest of my life

 

[DrJohnZoidberg]

look after a random box on my wall

It's not like you have to feed it and take it for walks.

 

[DrJohnZoidberg]

@PBCool support has logged the issue with Octotel now. Let's see what they make of this, not holding my breath though.

Do you have any explanation as to why that Randburg server is performing so much better than the others? It's truly odd as the routes look almost identical to the Joburg one except for the last 2 hops.

 

[image132]

It's not like you have to feed it and take it for walks.

When its hanging off your wall all it takes is one wayward step and its going for a walk.

 

[SlowInternet]

Hi @PBCool could you PM me more information regarding the Zoom Fibre CI users being moved over to axxess, a rep called me earlier today but did not give me much information at all.

@PBCool Will CoolIdeas not be an ISP on the Zoom fibre network anymore. We are getting fibre now in my area of which Zoom and Openserve are the FNO's. I'm currently deciding between the 2 with Zoom Fibre having much better deals.

 

[PBCool]

@PBCool Will CoolIdeas not be an ISP on the Zoom fibre network anymore. We are getting fibre now in my area of which Zoom and Openserve are the FNO's. I'm currently deciding between the 2 with Zoom Fibre having much better deals.

Nope we will be leaving Zoom unfortunately as they want to change their terms and we're not comfortable with what they are proposing.

 

[PBCool]

I cannot do iperfs to your JHB server currently, been like this for a while now.

tim@pop-os:~$ iperf3 -R -u -b 10M -O2 -t 30 -p 17001 -c ter-jhb-iperf-1.cisp.co.za
iperf3: error - the server is busy running a test. try again later

And yes, the Randburg server is consistently giving me 800-900Mbps results.

I just got the highest speed I've ever seen on my line to that server now:

View attachment 1159474

View attachment 1159476

View attachment 1159478

Doesn't make much sense, only thing I can think of is that that version of the speedtest server is different and manages loss better.

If I recall your issue wasn't just speedtests but accessing stuff for work in JHB?

 

[DrJohnZoidberg]

Doesn't make much sense, only thing I can think of is that that version of the speedtest server is different and manages loss better.

If I recall your issue wasn't just speedtests but accessing stuff for work in JHB?

No, I don't have issues accessing things it's the speed that has always been an issue. And as a lot of popular services are hosted in Joburg it frustrates me that it's slow for no good reason.

I've just run two single-threaded speedtests, one to the Randburg and one to JHB. I'll upload these and share them in the ticket.

Out of curiosity I ran packet length stats on the two:

Randburg (154.0.13.125)

==================================================================================================================================
Packet Lengths:
Topic / Item       Count         Average       Min Val       Max Val       Rate (ms)     Percent       Burst Rate    Burst Start  
----------------------------------------------------------------------------------------------------------------------------------
Packet Lengths     191170        4537.18       60            64326         5.6242        100%          31.9100       34.410       
 0-19              0             -             -             -             0.0000        0.00%         -             -            
 20-39             0             -             -             -             0.0000        0.00%         -             -            
 40-79             62776         66.37         60            78            1.8468        32.84%        6.9300        39.480       
 80-159            1911          99.14         86            132           0.0562        1.00%         8.4600        39.622       
 160-319           33            285.76        186           314           0.0010        0.02%         0.0500        39.305       
 320-639           23            436.04        341           618           0.0007        0.01%         0.0400        32.225       
 640-1279          29            927.86        658           1266          0.0009        0.02%         0.0400        32.589       
 1280-2559         72008         1494.46       1282          2526          2.1185        37.67%        26.5200       34.412       
 2560-5119         8085          3414.65       2562          5106          0.2379        4.23%         2.5100        34.413       
 5120 and greater  46305         15716.44      5130          64326         1.3623        24.22%        5.5900        33.225       

----------------------------------------------------------------------------------------------------------------------------------

Joburg (154.0.2.42)

==================================================================================================================================
Packet Lengths:
Topic / Item       Count         Average       Min Val       Max Val       Rate (ms)     Percent       Burst Rate    Burst Start  
----------------------------------------------------------------------------------------------------------------------------------
Packet Lengths     82910         2985.64       60            38622         2.4727        100%          7.3800        33.940       
 0-19              0             -             -             -             0.0000        0.00%         -             -            
 20-39             0             -             -             -             0.0000        0.00%         -             -            
 40-79             49956         66.17         60            78            1.4899        60.25%        7.3600        33.940       
 80-159            697           108.68        86            132           0.0208        0.84%         1.7600        34.086       
 160-319           21            299.48        217           313           0.0006        0.03%         0.0500        33.741       
 320-639           9             376.78        341           387           0.0003        0.01%         0.0200        33.765       
 640-1279          28            765.21        764           798           0.0008        0.03%         0.1000        19.152       
 1280-2559         10101         1494.27       1462          2192          0.3013        12.18%        3.1200        17.785       
 2560-5119         4630          3522.31       2803          5048          0.1381        5.58%         0.9200        17.785       
 5120 and greater  17468         12177.96      5778          38622         0.5210        21.07%        2.1700        17.889       

----------------------------------------------------------------------------------------------------------------------------------

 

[DYreX146]

Getting really high latency on Discord right now.

 

[DrJohnZoidberg]

@PBCool if we want to remove the Speedtest layer out of the equation could you guys host some test files on these servers too? Like the ones Hetzner provides: https://speed.hetzner.de/

 

[CrypticZA]

Getting really high latency on Discord right now.

View attachment 1159654

Getting high latency on discord too
It is fine via warp tho

 

[PBCool]

@PBCool if we want to remove the Speedtest layer out of the equation could you guys host some test files on these servers too? Like the ones Hetzner provides: https://speed.hetzner.de/

Yeah for sure, this us what I mean with struggling to access as in performance. Do you have those examples for me?

 

[PBCool]

Getting really high latency on Discord right now.

View attachment 1159654

Not really something we control unfortunately, keep an eye on it and if it doesn't normalise we can try engage with them.

 

[RedViking]

Getting high latency on discord too View attachment 1159658
It is fine via warp tho
View attachment 1159662

Might be related to the current Facebook, Whatsapp, Instagram outage?

 

[CrypticZA]

Might be related to the current Facebook, Whatsapp, Instagram outage?

Latency using Cloudflares Warp is fine so seems ISP related, we had issues with i3D.net a while ago but could be.

 

[DrJohnZoidberg]

Yeah for sure, this us what I mean with struggling to access as in performance. Do you have those examples for me?

Every single Speedtest server that isn't in Cape Town or International. Except now for this weird Randburg anomaly.

If you want I can spin up an AWS or Azure instance and put some test files on it but it's not going to be any different to the Speedtest results.

 

[PBCool]

Every single Speedtest server that isn't in Cape Town or International. Except now for this weird Randburg anomaly.

If you want I can spin up an AWS or Azure instance and put some test files on it but it's not going to be any different to the Speedtest results.

Yeah I am aware around the speedtest thing but which alternative service isn't performing for you in JHB?

 

[Tinuva]

https://twitter.com/i/web/status/1445056572703625218

Interesting

 

[MDE]

Seems quad9 also struggling in CPT with the outage.

 

[phool]

After another day of the Octofail disconnect issue I had a look to see whether my assumption that I'm not covered by Openserve is correct - seems I was right (red dot is my erf) although the lack of coverage seems arbitrary to me (as a non-techie). Based on the attached coverage map, is there any chance that I'd be able to switch over to Openserve?