Cool Ideas Fibre ISP – Feedback Thread 4

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,380
@PBCool internet seems a bit off today, speedtests to Joburg slightly faster than usual, speedtests to Cape Town are slower than usual. iperf showing quite significant packet loss at higher bandwidths:

Code:
tim@pop-os:~$ iperf3 -R -u -b 800M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[  5] local 192.168.1.52 port 38791 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  75.3 MBytes   632 Mbits/sec  1.968 ms  14007/69297 (20%)  (omitted)
[  5]   1.00-1.00   sec  81.9 MBytes   344 Mbits/sec  2.756 ms  18378/140122 (13%) 
[  5]   1.00-2.00   sec  87.5 MBytes   734 Mbits/sec  1.878 ms  5828/70094 (8.3%) 
[  5]   2.00-3.00   sec  83.9 MBytes   704 Mbits/sec  1.578 ms  8306/69940 (12%) 
[  5]   3.00-4.00   sec  85.8 MBytes   720 Mbits/sec  1.947 ms  6989/69986 (10%) 
[  5]   4.00-5.00   sec  88.5 MBytes   742 Mbits/sec  1.904 ms  5187/70168 (7.4%) 
[  5]   5.00-6.00   sec  85.5 MBytes   717 Mbits/sec  2.518 ms  7188/69962 (10%) 
[  5]   6.00-7.00   sec  83.9 MBytes   704 Mbits/sec  3.111 ms  8484/70116 (12%) 
[  5]   7.00-8.00   sec  81.6 MBytes   685 Mbits/sec  2.640 ms  9998/69917 (14%) 
[  5]   8.00-9.00   sec  84.8 MBytes   712 Mbits/sec  2.402 ms  7751/70045 (11%) 
[  5]   9.00-10.00  sec  87.5 MBytes   734 Mbits/sec  3.046 ms  5741/70023 (8.2%) 
[  5]  10.00-11.00  sec  87.6 MBytes   735 Mbits/sec  1.430 ms  5675/69991 (8.1%) 
[  5]  11.00-12.00  sec  84.9 MBytes   712 Mbits/sec  2.104 ms  7663/70031 (11%) 
[  5]  12.00-13.00  sec  84.2 MBytes   706 Mbits/sec  0.450 ms  8147/69972 (12%) 
[  5]  13.00-14.00  sec  83.6 MBytes   701 Mbits/sec  1.016 ms  8734/70089 (12%) 
[  5]  14.00-15.00  sec  85.3 MBytes   715 Mbits/sec  2.141 ms  7461/70060 (11%) 
[  5]  15.00-16.00  sec  87.2 MBytes   732 Mbits/sec  2.987 ms  5982/70032 (8.5%) 
[  5]  16.00-17.00  sec  86.7 MBytes   727 Mbits/sec  2.508 ms  6368/70022 (9.1%) 
[  5]  17.00-18.00  sec  85.7 MBytes   719 Mbits/sec  1.959 ms  7034/69966 (10%) 
[  5]  18.00-19.00  sec  83.0 MBytes   696 Mbits/sec  2.222 ms  9133/70098 (13%) 
[  5]  19.00-20.00  sec  86.0 MBytes   721 Mbits/sec  2.076 ms  6917/70047 (9.9%) 
[  5]  20.00-21.00  sec  88.5 MBytes   742 Mbits/sec  1.312 ms  5084/70036 (7.3%) 
[  5]  21.00-22.00  sec  88.2 MBytes   740 Mbits/sec  1.981 ms  5220/69992 (7.5%) 
[  5]  22.00-23.00  sec  84.0 MBytes   704 Mbits/sec  4.756 ms  8333/69982 (12%) 
[  5]  23.00-24.00  sec  83.5 MBytes   701 Mbits/sec  2.657 ms  8654/69980 (12%) 
[  5]  24.00-25.00  sec  80.7 MBytes   677 Mbits/sec  2.745 ms  10716/69976 (15%) 
[  5]  25.00-26.00  sec  82.5 MBytes   692 Mbits/sec  1.044 ms  9617/70207 (14%) 
[  5]  26.00-27.00  sec  82.6 MBytes   693 Mbits/sec  2.272 ms  9329/69979 (13%) 
[  5]  27.00-28.00  sec  85.5 MBytes   717 Mbits/sec  2.559 ms  7187/69968 (10%) 
[  5]  28.00-29.00  sec  79.2 MBytes   664 Mbits/sec  2.858 ms  11960/70105 (17%) 
[  5]  29.00-30.00  sec  78.9 MBytes   662 Mbits/sec  2.031 ms  12010/69981 (17%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-30.00  sec  2.79 GBytes   800 Mbits/sec  0.000 ms  0/2101562 (0%)  sender
[SUM]  0.0-30.0 sec  1198291 datagrams received out-of-order
[  5]   0.00-30.00  sec  2.48 GBytes   710 Mbits/sec  2.031 ms  236456/2100690 (11%)  receiver

iperf Done.

Not on CI but it definitely feels like Octotel has been steadily degrading for the last week or two.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,380
Please log issues with your ISP. The more complaints they have they more likely Octotel will do something about it.

Been on Octotel's case for many moons. Here, through ISP, on FB, etc. They've now said they're going to come re-inspect my building's installation, but who knows when that'll be and what that'll amount to. Not holding my breath.
 

tardomatic

Well-Known Member
Joined
May 3, 2006
Messages
270
really not happy with Frogfoot that expect a consistent packet loss to be normal

@Frogfoot Fibre Any comments?

Cool Ideas and I have been around the block on this forever - the problem is simple. It's congestion on their backhaul from Parklands CT. Packet loss starts at around 18:00 and stops just after 23:00. FrogFoot even showed me graphs of the utilization on that line, and it was sitting at 70% utilization during that time frame - but a 24 hour log with 5 minute granularity is not going to show you the spikes to 100% that cause the packet loss. It just doesn't make financial sense for them to upgrade it. Apart from a few users like myself that bleat about it, there are 1000's of moms and pops that dont give a **** about packet loss, the internet is just being 'flakey' that are happy to give them money. It's only when those people start complaining that things get fixed.
 

Sicarius404

Well-Known Member
Joined
Dec 28, 2011
Messages
206
Code:
C:\>iperf3 -R -u -b 80M -O2 -t 30 -p 17001 -c ter-jhb-iperf-1.cisp.co.za
Connecting to host ter-jhb-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-jhb-iperf-1.cisp.co.za is sending
[  5] local 192.168.0.163 port 56729 connected to 154.0.2.42 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  9.60 MBytes  80.5 Mbits/sec  0.032 ms  321/7255 (4.4%)  (omitted)
[  5]   1.00-2.00   sec  9.50 MBytes  79.7 Mbits/sec  0.033 ms  28/6887 (0.41%)  (omitted)
[  5]   0.00-1.00   sec  9.54 MBytes  80.0 Mbits/sec  0.019 ms  0/6887 (0%)
[  5]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  0.038 ms  0/6888 (0%)
[  5]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.028 ms  0/6886 (0%)
[  5]   3.00-4.00   sec  9.54 MBytes  80.0 Mbits/sec  0.041 ms  1/6888 (0.015%)
[  5]   4.00-5.00   sec  9.54 MBytes  80.0 Mbits/sec  0.021 ms  0/6886 (0%)
[  5]   5.00-6.00   sec  9.54 MBytes  80.0 Mbits/sec  0.043 ms  0/6888 (0%)
[  5]   6.00-7.00   sec  9.54 MBytes  80.0 Mbits/sec  0.041 ms  0/6887 (0%)
[  5]   7.00-8.00   sec  9.54 MBytes  80.0 Mbits/sec  0.042 ms  0/6887 (0%)
[  5]   8.00-9.00   sec  9.54 MBytes  80.0 Mbits/sec  0.028 ms  0/6888 (0%)
[  5]   9.00-10.00  sec  9.54 MBytes  80.0 Mbits/sec  0.023 ms  0/6886 (0%)
[  5]  10.00-11.00  sec  9.54 MBytes  80.0 Mbits/sec  0.026 ms  0/6888 (0%)
[  5]  11.00-12.00  sec  9.54 MBytes  80.0 Mbits/sec  0.065 ms  0/6888 (0%)
[  5]  12.00-13.00  sec  9.54 MBytes  80.0 Mbits/sec  0.031 ms  0/6886 (0%)
[  5]  13.00-14.00  sec  9.54 MBytes  80.0 Mbits/sec  0.039 ms  0/6886 (0%)
[  5]  14.00-15.00  sec  9.54 MBytes  80.0 Mbits/sec  0.036 ms  0/6887 (0%)
[  5]  15.00-16.00  sec  9.54 MBytes  80.0 Mbits/sec  0.030 ms  1/6892 (0.015%)
[  5]  16.00-17.00  sec  9.53 MBytes  79.9 Mbits/sec  0.034 ms  3/6884 (0.044%)
[  5]  17.00-18.00  sec  9.54 MBytes  80.0 Mbits/sec  0.034 ms  0/6889 (0%)
[  5]  18.00-19.00  sec  9.54 MBytes  80.0 Mbits/sec  0.036 ms  0/6886 (0%)
[  5]  19.00-20.00  sec  9.54 MBytes  80.0 Mbits/sec  0.028 ms  2/6888 (0.029%)
[  5]  20.00-21.00  sec  9.53 MBytes  80.0 Mbits/sec  0.037 ms  0/6885 (0%)
[  5]  21.00-22.00  sec  9.54 MBytes  80.0 Mbits/sec  0.028 ms  0/6890 (0%)
[  5]  22.00-23.00  sec  9.54 MBytes  80.0 Mbits/sec  0.029 ms  0/6886 (0%)
[  5]  23.00-24.00  sec  9.54 MBytes  80.0 Mbits/sec  0.027 ms  0/6888 (0%)
[  5]  24.00-25.00  sec  9.54 MBytes  80.0 Mbits/sec  0.027 ms  0/6888 (0%)
[  5]  25.00-26.00  sec  9.54 MBytes  80.0 Mbits/sec  0.028 ms  0/6886 (0%)
[  5]  26.00-27.00  sec  9.54 MBytes  79.9 Mbits/sec  0.033 ms  1/6889 (0.015%)
[  5]  27.00-28.00  sec  9.54 MBytes  80.0 Mbits/sec  0.035 ms  0/6887 (0%)
[  5]  28.00-29.00  sec  9.54 MBytes  79.9 Mbits/sec  0.100 ms  1/6887 (0.015%)
[  5]  29.00-30.00  sec  9.52 MBytes  80.1 Mbits/sec  0.034 ms  3/6880 (0.044%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-30.06  sec   287 MBytes  80.0 Mbits/sec  0.000 ms  0/206645 (0%)  sender
[SUM]  0.0-30.1 sec  1 datagrams received out-of-order
[  5]   0.00-30.00  sec   286 MBytes  80.0 Mbits/sec  0.034 ms  12/206611 (0.0058%)  receiver

iperf Done.

This is mine on JHB server on Openserve. I feel bad for all of you on octohel
 

Frogfoot Fibre

Frogfoot Fibre Rep
Company Rep
Joined
Aug 14, 2018
Messages
260
really not happy with Frogfoot that expect a consistent packet loss to be normal

@Frogfoot Fibre Any comments?
Hi, Grant Duke.Thank you for raising your query with us. Can you please provide us with the reference for the fault your Internet Service Provider has logged with us? The reference starts with FF.​
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,284
Cool Ideas and I have been around the block on this forever - the problem is simple. It's congestion on their backhaul from Parklands CT. Packet loss starts at around 18:00 and stops just after 23:00. FrogFoot even showed me graphs of the utilization on that line, and it was sitting at 70% utilization during that time frame - but a 24 hour log with 5 minute granularity is not going to show you the spikes to 100% that cause the packet loss. It just doesn't make financial sense for them to upgrade it. Apart from a few users like myself that bleat about it, there are 1000's of moms and pops that dont give a **** about packet loss, the internet is just being 'flakey' that are happy to give them money. It's only when those people start complaining that things get fixed.
Well exactly, microbursts aren't something you see on a graph. If your interface is at 70% you are congesting
 

grantduke

Well-Known Member
Joined
Mar 12, 2011
Messages
426
Hi, Grant Duke.Thank you for raising your query with us. Can you please provide us with the reference for the fault your Internet Service Provider has logged with us? The reference starts with FF.​
Have you even bothered to read the above and gain some context about the situation?
 
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