Cool Ideas Fibre ISP – Feedback Thread 4

[WingIt]

What DNS is that? Can you post a trace to 1.1.1.1?

 

[WingIt]

What DNS is that? Can you post a trace to 1.1.1.1?

 

[PBCool]

View attachment 1196790

Doesnt even make it to our network then, will follow up again.

 

[Tinuva]

I can Run a traceroute to the DNS 41.193.178.62.. I have 5 hops but still no Internet access

If your DNS points to 41.193.178.62 it means you are directly on the Vumatel network.
IE your line is not set to a specific ISP.
It is as if your line is not provisioned yet. Like was the line released recently for ISP change etc? Or was there a mistake and you should be on CISPs vlan?
At least now you know what to ask for. Make sure your line get provisioned.

 

[Tinuva]

Doesnt even make it to our network then, will follow up again.

It looks like his line is not provisioned to CISP right now. Like he was removed from the CISP vlan.

My traces looked like that before I signed up to an ISP.

He should only be able to browse to shop.vumatel.co.za on that ip address and dns server.

 

[PBCool]

It looks like his line is not provisioned to CISP right now. Like he was removed from the CISP vlan.

Yeah it's hard to tell based on those traces, but you're probably correct.

 

[WingIt]

Yeah it's hard to tell based on those traces, but you're probably correct.

Can't browse to shop.vumatel.co.za either...

 

[Tinuva]

Can't browse to shop.vumatel.co.za either...
View attachment 1196812

Ok well looks like your line need to be fixed by ftth provider

 

[jannier]

Maybe they messed up during the repairs and crossed patched incorrectly...... only assumption.

 

[BrendanMc]

Im getting throttled it seems, 3rd or 4th times this is happening on a regular basis.

Vuma trenched CT Northern Suburbs

 

[jannier]

Im getting throttled it seems, 3rd or 4th times this is happening on a regular basis.
View attachment 1197094
Vuma trenched CT Northern Suburbs

Fine here: Except their latency seems to route not cape town but speed is fine.
Vuma trenched, 1000/200 Brackenfell

 

[CrypticZA]

Im getting throttled it seems, 3rd or 4th times this is happening on a regular basis.
View attachment 1197094
Vuma trenched CT Northern Suburbs

Ping is 80, if you were being throttled your ping would be normal, try this test http://speed3-sa.venturanext.se/index.html its the Vumatel handoff point




Im in Table View which some how falls under Northern Suburbs as well for Vuma...

 

[WingIt]

You guys are so lucky... I am getting nothing on my 100/100 fibre line!

 

[PBCool]

You guys are so lucky... I am getting nothing on my 100/100 fibre line!

Unfortunately line related, Vumatel are aware of it. Apologies for the delay.

 

[PBCool]

Im getting throttled it seems, 3rd or 4th times this is happening on a regular basis.
View attachment 1197094
Vuma trenched CT Northern Suburbs

We don't even have the ability to throttle unless done manually.

Is this done with a cabled device? If so please log as normal.

 

[BrendanMc]

We don't even have the ability to throttle unless done manually.

Is this done with a cabled device? If so please log as normal.

Sorry was meant to be accusatory, tone was a bit off.
It just feels like i'm being throttled based on the speedtest. torrent wont go over 1mb, and both up and down speeds are same.

 

[Enzo Matrix]

COOL-20211120-818140​

No connectivity in wilgeheuwel on vuma aerial

Please check

 

[furpile]

Line down in Richards Bay on Vodacom. Red alarm light on ONT, is this a line problem?

COOL-20211120-818149

 

[PBCool]

COOL-20211120-818140​

No connectivity in wilgeheuwel on vuma aerial

Please check

If there's nothing on announcements then logging is correct , will check with the team anyway.

 

[PBCool]

Line down in Richards Bay on Vodacom. Red alarm light on ONT, is this a line problem?

COOL-20211120-818149

Typically yes it does or an issue at the VC pop.