Cool Ideas Fibre ISP – Feedback Thread 4

[Enzo Matrix]

If there's nothing on announcements then logging is correct , will check with the team anyway.

Thanks, please let me know. Appreciate it

 

[CrypticZA]

Sorry was meant to be accusatory, tone was a bit off.
It just feels like i'm being throttled based on the speedtest. torrent wont go over 1mb, and both up and down speeds are same.
View attachment 1197214

My friend in Bellville was really struggling with his Vumatel line last night as well, we couldn't couldn't play Dota 2 together which is a local server game so assume issue in the area

 

[jannier]

Sorry was meant to be accusatory, tone was a bit off.
It just feels like i'm being throttled based on the speedtest. torrent wont go over 1mb, and both up and down speeds are same.
View attachment 1197214

look at the jitter on the line.
It seems you have issues with your fibre, best to submit a ticket with all these results + do iPerf test, details stickied in the main CISP thread. https://mybroadband.co.za/forum/threads/how-to-do-iperf-tests.1140605/

For reference.

 

[Enzo Matrix]

If there's nothing on announcements then logging is correct , will check with the team anyway.

@PBCool sounds like the entire complex is down. Anyway to get vumatel out to have a look?

Wilgeheuwel, Emily hobhouse street

 

[rvanwyk]

@PBCool sounds like the entire complex is down. Anyway to get vumatel out to have a look?

Wilgeheuwel, Emily hobhouse street

It’s the area. Down here in Sovereign Road as well.

 

[Enzo Matrix]

Outage Update: Vumatel GPON Fibre Services. Honeydew Ridge. Customers may experience problems with no connectivity. Fault is linked to a fibre break due to vandalism. Vumatel engineers are onsite attending. Further feedback to follow.

 

[lambch0p]

Hi, was just curious..

We've had the ONT device installed by MetroFibre yesterday (Friday).

Is it possible to use another router, while waiting for the CI router to be shipped and delivered?

Can't wait to get online. Thanks kindly

 

[furpile]

Hi, was just curious..

We've had the ONT device installed by MetroFibre yesterday (Friday).

Is it possible to use another router, while waiting for the CI router to be shipped and delivered?

Can't wait to get online. Thanks kindly

Phone CI support, it depends on the network. If they can give you the login details you can use any router. But the line may still need to be activated on CI side.

 

[lambch0p]

Phone CI support, it depends on the network. If they can give you the login details you can use any router. But the line may still need to be activated on CI side.

Tried calling, but seems to be outside of operations hours unfortunately.

Ah okay, was thinking that might be the case as well. No worries. Thanks for your response

 

[PBCool]

Tried calling, but seems to be outside of operations hours unfortunately.

Ah okay, was thinking that might be the case as well. No worries. Thanks for your response

Support is open until 3PM

 

[DrJohnZoidberg]

My internet was completely borked for a bit (massive packet loss) - rebooted the CPE and now it's fine again. Weird.

 

[furpile]

Typically yes it does or an issue at the VC pop.

This morning a support agent said there is a KZN outage on the announcements, but I see it is for Vumatel and not Vodacom. Are they connected? That announcement has no ETR yet and the line is still down. Do you know if Vodacom is looking at this or is it going to wait till Monday?

 

[PBCool]

This morning a support agent said there is a KZN outage on the announcements, but I see it is for Vumatel and not Vodacom. Are they connected? That announcement has no ETR yet and the line is still down. Do you know if Vodacom is looking at this or is it going to wait till Monday?

I will follow up and see, VC typically don't provide timely communication on outages.

 

[Enzo Matrix]

@PBCool any idea whats going on with this vumatel outage in honeydew?

Thx

 

[PBCool]

@PBCool any idea whats going on with this vumatel outage in honeydew?

Thx

No notices it seems so please log for me.

 

[PBCool]

I will follow up and see, VC typically don't provide timely communication on outages.

Not a lot of tickets for VC in KZN, so might be localised.

 

[Enzo Matrix]

No notices it seems so please log for me.

Already have, in this thread also, earlier today

 

[grantduke]

@PBCool Seeing a lot of ping failures to Gateway device on Frogfoot. I suspect it's just dropping ICMP's?

 

[PBCool]

@PBCool Seeing a lot of ping failures to Gateway device on Frogfoot. I suspect it's just dropping ICMP's?

View attachment 1197730

If you can ping beyond it then yes it's part of the % of ICMP being dropped.

 

[JB107]

@PBCool good evening. Our connection has been down for about an hour now (Vuma Reach Belhar)
Ticket Number #COOL-20211120-818427