Cool Ideas Fibre ISP – Feedback Thread 4

gloryboy

Active Member
Joined
Mar 22, 2016
Messages
67
What does a trace route look like? I have seen packet loss increase latency

WinMTR statistics​



Host%SentRecvBestAvrgWrstLast
192.168.0.102312310050
154.0.0.12102312316797
100.99.1.226023023067137
100.99.1.250023123167127
196-60-9-113.ixp.joburg023023088118
172.253.65.1810230230896868
142.251.52.30231231782111
dns.google023023067127

this is through my router though. Currently running tests for Cool Ideas as well directly on the ONT and they look pretty much the same
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,141

WinMTR statistics​



Host%SentRecvBestAvrgWrstLast
192.168.0.102312310050
154.0.0.12102312316797
100.99.1.226023023067137
100.99.1.250023123167127
196-60-9-113.ixp.joburg023023088118
172.253.65.1810230230896868
142.251.52.30231231782111
dns.google023023067127


this is through my router though. Currently running tests for Cool Ideas as well directly on the ONT and they look pretty much the same
Ah okay well at least there is no packet loss, i have seen multiple instances with friends where their ping increased slightly like that and it was due to an outage somewhere so traffic was being routed via a different POP. I had a friend who's latency went from 5ms to 20-30 for a while due to Metrofibre having a massive outage on the route she normally took to JHB so she got rerouted, could be something similar here.

Is your download and upload speeds the same as normal?
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,859
So this is a thing that still happens to me daily, and randomly.
The net dies from the international side, as you can see by the packet loss.

Tends to last a couple of seconds up to a minute some times.

View attachment 1201134
Can you PM me your IP address ? It could be DDOS protection related. There doesn't seem to be any specific issues on the CPT->London path.
 

gloryboy

Active Member
Joined
Mar 22, 2016
Messages
67
Ah okay well at least there is no packet loss, i have seen multiple instances with friends where their ping increased slightly like that and it was due to an outage somewhere so traffic was being routed via a different POP. I had a friend who's latency went from 5ms to 20-30 for a while due to Metrofibre having a massive outage on the route she normally took to JHB so she got rerouted, could be something similar here.

Is your download and upload speeds the same as normal?
Not seeing a big change in downloads speeds, although it does take longer to reach my line speed with downloads these days.

Might be the route I am taking, but would need feedback from Cool Ideas regarding this.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,565

WinMTR statistics​



Host%SentRecvBestAvrgWrstLast
192.168.0.102312310050
154.0.0.12102312316797
100.99.1.226023023067137
100.99.1.250023123167127
196-60-9-113.ixp.joburg023023088118
172.253.65.1810230230896868
142.251.52.30231231782111
dns.google023023067127


this is through my router though. Currently running tests for Cool Ideas as well directly on the ONT and they look pretty much the same
The latency is originating on the Frogfoot network, you can see at hop 2 which is between them and us.

What area are you in?
 

gloryboy

Active Member
Joined
Mar 22, 2016
Messages
67
The latency is originating on the Frogfoot network, you can see at hop 2 which is between them and us.

What area are you in?
Pretoria, Garsfontein to be exact. Have attached full results to the ticket logged with you guys so hopefully that can be taken up with Frogfoot to hopefully sort the issue
 

grantduke

Well-Known Member
Joined
Mar 12, 2011
Messages
468
@PBCool Any update on Openserve outage in George, Garden Route?

The family said the internet is back, but observing a hell of a lot of packet loss still. Even Winbox connection is super laggy

PS: Don't have a ticket number, did try to ring it in earlier, but support wanted to run through troubleshooting, which was a bit impossible as I'm in CPT and this is a connection in George.
1637940357528.png
 

eddief1

Expert Member
Joined
Feb 26, 2008
Messages
1,331
@PBCool Any update on Openserve outage in George, Garden Route?

The family said the internet is back, but observing a hell of a lot of packet loss still. Even Winbox connection is super laggy

PS: Don't have a ticket number, did try to ring it in earlier, but support wanted to run through troubleshooting, which was a bit impossible as I'm in CPT and this is a connection in George.
Saw the same - has it cleared up this AM ?
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,141
We would need to trace the IP but it's possible this is hosted on AWS which they control the transit for. Will do some digging. You can also test via our UK vpn and see if it makes any difference.
RIOT peer in London and then take it via their network (which doesn't show on a trace route)

I was playing Apex last night and noticed on a few servers as well that my ping was jumping by 20 odd ms...

My friend on WebAfrica was fine though
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,565
RIOT peer in London and then take it via their network (which doesn't show on a trace route)

I was playing Apex last night and noticed on a few servers as well that my ping was jumping by 20 odd ms...

My friend on WebAfrica was fine though
OK thanks this helps, will have a look.
 

Bionic

Expert Member
Joined
Nov 15, 2009
Messages
1,045
@PBCool - My international downloads, in particular One Drive, has been running very slow. My upload speeds is running less than 300kb/s on a 100Mb link(50Mb upload speeds). On our One Drive apps on the mobiles, it will start uploading and then pause after a while only when on fibre. If we switch it off and use mobile network, its fine. Please advise
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,565
@PBCool - My international downloads, in particular One Drive, has been running very slow. My upload speeds is running less than 300kb/s on a 100Mb link(50Mb upload speeds). On our One Drive apps on the mobiles, it will start uploading and then pause after a while only when on fibre. If we switch it off and use mobile network, its fine. Please advise
Hi, area and FNO? What results do you have on a local speedtest? Also which router are you using?

With One drive we don't have much control over the traffic as MS peers locally.
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,141
Hi, area and FNO? What results do you have on a local speedtest? Also which router are you using?

With One drive we don't have much control over the traffic as MS peers locally.
OneDrive is running fine, synced a 250GB folder earlier
 

Spolintster_011

New Member
Joined
Apr 1, 2020
Messages
4
@PBCool Hi there,

Do you know roughly how long a migration process takes on SADV?

My services were terminated by Supersonic last night and they confirmed the line has been released.

I have an awaiting activation order with you guys.
 
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