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Question of the day ~ How do you keep yourself warm in winter?
Cool Ideas Fibre ISP – Feedback Thread 4
- Thread starter TheRoDent
- Start date
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- Jan 11, 2016
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I'll pop you a temp account.
What speeds are you getting? Line speed?
CrypticZA
Expert Member
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- Sep 21, 2019
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Was on my work line with RSAWEB we pay for 50/50 but get anywhere from 50 to 250 on the line since they don't know how to cap the line speed and keep it stable
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Usually the same day, do you have your application ref for me?
Loppas
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I was just asking in general, friend of mine applied with another isp. Thanks for the response.
Tolstoy
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- Aug 15, 2011
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I've just about had it here. I've been trying to get my new fibre working at the place I moved to since 5 days ago. Someone logged the whole configuration wrong with Vuma, which itself took days to unravel (this might be partly due to my own fault in logging a different ticket for the same thing).
Problem identified: the ONT needs to be reconfigured and flushed.
This was identified by Vumatel at 8am this morning. It takes CI 4 hours to even respond to this, despite me flagging this as beyond urgent yesterday. From there it's a train of non-communication, where I have to call to ask what the hell is going on.
How can this reconfiguration be taking so long? After 3 years with CI I'm a little crushed that this is being botched so badly. I'm supposed to be speaking at a webinar tomorrow, which I'd deliberately pushed thinking we'd surely have our fibre up 4 days into our move. Now, I'm utterly screwed :I
Problem identified: the ONT needs to be reconfigured and flushed.
This was identified by Vumatel at 8am this morning. It takes CI 4 hours to even respond to this, despite me flagging this as beyond urgent yesterday. From there it's a train of non-communication, where I have to call to ask what the hell is going on.
How can this reconfiguration be taking so long? After 3 years with CI I'm a little crushed that this is being botched so badly. I'm supposed to be speaking at a webinar tomorrow, which I'd deliberately pushed thinking we'd surely have our fibre up 4 days into our move. Now, I'm utterly screwed :I
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Hi, Sorry to hear of the frustrations! This is usually an incorrect address captured with Vumatel and requires them to have their dev team manually intervene. Do you have your ref number for me? I'll see what I can do from my side.
Tolstoy
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#COOL-20211122-819741
That's exactly the issue. The address was captured incorrectly on the 25th or 26th, but only identified yesterday by Vuma. Then this morning the provisioning error.
If there's any way you can light a fire under everyone's ass, it would be much-appreciated.
Joka69
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#COOL-20211130-825015
@PBCool Need some help on this ticket please, earlier, i had line speed issues, i was getting around 10 down 5 up on a 50/50 line, so i logged a ticket around 11:30 or so, a guy from CI called and said theres an error on the line, vuma should resolve it, but now since around 12:00 i now have no connectivity at all, my router is showing an Orange/Red light, and im completely down now.
Spolintster_011
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I’m battling to understand this… I had an active working line 48 hours ago… supersonic release the line and now I have just had feedback that my ONT can now not be located for provisioning…. I call SADV and they locate the line and confirm the FSAN number and can see the line? 2 days to get a line provisioned and stories that aren’t making sense??
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Unfortunately it's not something in our control, we are escalating as much as possible, apologies.
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SADV isn't Vumatel, we have to apply via Vumatels platform. Probably why you may have mixed feedback. I am chasing for feedback once again.
Update is:
SADV cant pickup the ONT for activation ... they sent it to the install teams for booking for them to install a new ONT
Last edited:
@PB
@PBCool It seems this is reoccurring. Whole area been out since 21:30 last night . Does MFN have any frikken clue on how they will resolve the Raceway pontree issue? It’s seriously testing our loyalty.
Please advise if you can get any answers or ETA’s please Sir? Support ticket COOL-20211130-825692.
Kind Regards
Clint
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Hi, will need to wait for feedback from MFN, it's very possible it's unrelated and is a backhaul issue or something else etc. I will try get some feedback, apologies for the frustration.
Hi,
Again sorry for the delayed response, here is my iperf test directly into the ONT.
10M of 1000M
Code:
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[ 5] local 102.132.248.75 port 51946 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 1.24 MBytes 10.4 Mbits/sec 0.046 ms 0/890 (0%) (omitted)
[ 5] 1.00-2.00 sec 1.19 MBytes 10.0 Mbits/sec 0.157 ms 0/856 (0%) (omitted)
[ 5] 0.00-1.00 sec 1.19 MBytes 10.0 Mbits/sec 0.151 ms 0/857 (0%)
[ 5] 1.00-2.00 sec 1.19 MBytes 10.0 Mbits/sec 0.088 ms 0/857 (0%)
[ 5] 2.00-3.00 sec 1.19 MBytes 10.0 Mbits/sec 0.152 ms 0/856 (0%)
[ 5] 3.00-4.00 sec 1.19 MBytes 10.0 Mbits/sec 0.036 ms 0/856 (0%)
[ 5] 4.00-5.00 sec 1.19 MBytes 10.0 Mbits/sec 0.055 ms 0/856 (0%)
[ 5] 5.00-6.00 sec 1.19 MBytes 10.0 Mbits/sec 0.079 ms 0/856 (0%)
[ 5] 6.00-7.00 sec 1.19 MBytes 9.99 Mbits/sec 0.250 ms 0/855 (0%)
[ 5] 7.00-8.00 sec 1.19 MBytes 10.0 Mbits/sec 0.070 ms 0/858 (0%)
[ 5] 8.00-9.00 sec 1.19 MBytes 10.0 Mbits/sec 0.153 ms 0/856 (0%)
[ 5] 9.00-10.00 sec 1.19 MBytes 9.99 Mbits/sec 0.128 ms 0/856 (0%)
[ 5] 10.00-11.00 sec 1.19 MBytes 10.0 Mbits/sec 0.070 ms 0/856 (0%)
[ 5] 11.00-12.00 sec 1.19 MBytes 9.99 Mbits/sec 0.203 ms 0/855 (0%)
[ 5] 12.00-13.00 sec 1.19 MBytes 10.0 Mbits/sec 0.085 ms 0/857 (0%)
[ 5] 13.00-14.00 sec 1.19 MBytes 10.0 Mbits/sec 0.139 ms 0/857 (0%)
[ 5] 14.00-15.00 sec 1.19 MBytes 10.0 Mbits/sec 0.122 ms 0/856 (0%)
[ 5] 15.00-16.00 sec 1.19 MBytes 10.0 Mbits/sec 0.046 ms 0/856 (0%)
[ 5] 16.00-17.00 sec 1.19 MBytes 9.98 Mbits/sec 0.150 ms 0/854 (0%)
[ 5] 17.00-18.00 sec 1.19 MBytes 10.0 Mbits/sec 0.043 ms 0/858 (0%)
[ 5] 18.00-19.00 sec 1.19 MBytes 10.0 Mbits/sec 0.153 ms 0/856 (0%)
[ 5] 19.00-20.00 sec 1.19 MBytes 9.99 Mbits/sec 0.059 ms 0/856 (0%)
[ 5] 20.00-21.00 sec 1.19 MBytes 10.0 Mbits/sec 0.100 ms 0/857 (0%)
[ 5] 21.00-22.00 sec 1.19 MBytes 10.0 Mbits/sec 0.029 ms 0/856 (0%)
[ 5] 22.00-23.00 sec 1.19 MBytes 10.0 Mbits/sec 0.028 ms 0/856 (0%)
[ 5] 23.00-24.00 sec 1.19 MBytes 10.0 Mbits/sec 0.115 ms 0/856 (0%)
[ 5] 24.00-25.00 sec 1.19 MBytes 10.0 Mbits/sec 0.122 ms 0/856 (0%)
[ 5] 25.00-26.00 sec 1.19 MBytes 10.0 Mbits/sec 0.118 ms 0/857 (0%)
[ 5] 26.00-27.00 sec 1.19 MBytes 10.0 Mbits/sec 0.116 ms 0/856 (0%)
[ 5] 27.00-28.00 sec 1.19 MBytes 10.0 Mbits/sec 0.100 ms 0/856 (0%)
[ 5] 28.00-29.00 sec 1.19 MBytes 10.0 Mbits/sec 0.061 ms 0/856 (0%)
[ 5] 29.00-30.00 sec 1.19 MBytes 10.0 Mbits/sec 0.090 ms 0/855 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-30.04 sec 35.8 MBytes 10.0 Mbits/sec 0.000 ms 0/25686 (0%) sender
[ 5] 0.00-30.00 sec 35.8 MBytes 10.0 Mbits/sec 0.090 ms 0/25685 (0%) receiver100M of 1000M
Code:
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[ 5] local 102.132.248.75 port 51949 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 11.9 MBytes 100 Mbits/sec 0.072 ms 359/8932 (4%) (omitted)
[ 5] 1.00-2.00 sec 11.9 MBytes 100 Mbits/sec 0.071 ms 0/8562 (0%) (omitted)
[ 5] 0.00-1.00 sec 11.9 MBytes 99.5 Mbits/sec 0.071 ms 43/8561 (0.5%)
[ 5] 1.00-2.00 sec 11.7 MBytes 98.1 Mbits/sec 0.078 ms 167/8563 (2%)
[ 5] 2.00-3.00 sec 11.9 MBytes 99.9 Mbits/sec 0.071 ms 8/8561 (0.093%)
[ 5] 3.00-4.00 sec 11.9 MBytes 99.7 Mbits/sec 0.109 ms 23/8561 (0.27%)
[ 5] 4.00-5.00 sec 11.9 MBytes 99.7 Mbits/sec 0.079 ms 26/8562 (0.3%)
[ 5] 5.00-6.00 sec 11.9 MBytes 100 Mbits/sec 0.070 ms 0/8561 (0%)
[ 5] 6.00-7.00 sec 11.8 MBytes 98.8 Mbits/sec 0.070 ms 106/8562 (1.2%)
[ 5] 7.00-8.00 sec 11.9 MBytes 100 Mbits/sec 0.089 ms 0/8562 (0%)
[ 5] 8.00-9.00 sec 11.9 MBytes 100 Mbits/sec 0.061 ms 0/8561 (0%)
[ 5] 9.00-10.00 sec 11.9 MBytes 99.7 Mbits/sec 0.076 ms 31/8562 (0.36%)
[ 5] 10.00-11.00 sec 11.9 MBytes 99.7 Mbits/sec 0.076 ms 29/8562 (0.34%)
[ 5] 11.00-12.00 sec 11.9 MBytes 99.6 Mbits/sec 0.071 ms 32/8561 (0.37%)
[ 5] 12.00-13.00 sec 11.9 MBytes 100 Mbits/sec 0.068 ms 0/8562 (0%)
[ 5] 13.00-14.00 sec 11.9 MBytes 99.7 Mbits/sec 0.071 ms 26/8562 (0.3%)
[ 5] 14.00-15.00 sec 11.8 MBytes 98.8 Mbits/sec 0.067 ms 101/8561 (1.2%)
[ 5] 15.00-16.00 sec 11.9 MBytes 99.7 Mbits/sec 0.141 ms 23/8562 (0.27%)
[ 5] 16.00-17.00 sec 11.9 MBytes 100 Mbits/sec 0.096 ms 0/8559 (0%)
[ 5] 17.00-18.00 sec 11.7 MBytes 97.9 Mbits/sec 0.072 ms 180/8564 (2.1%)
[ 5] 18.00-19.00 sec 11.8 MBytes 99.3 Mbits/sec 0.066 ms 56/8562 (0.65%)
[ 5] 19.00-20.00 sec 11.9 MBytes 99.8 Mbits/sec 0.074 ms 17/8561 (0.2%)
[ 5] 20.00-21.00 sec 11.8 MBytes 98.9 Mbits/sec 0.102 ms 84/8562 (0.98%)
[ 5] 21.00-22.00 sec 11.8 MBytes 98.9 Mbits/sec 0.074 ms 102/8562 (1.2%)
[ 5] 22.00-23.00 sec 11.6 MBytes 97.1 Mbits/sec 0.091 ms 247/8561 (2.9%)
[ 5] 23.00-24.00 sec 11.9 MBytes 100 Mbits/sec 0.067 ms 0/8562 (0%)
[ 5] 24.00-25.00 sec 11.9 MBytes 100 Mbits/sec 0.067 ms 0/8562 (0%)
[ 5] 25.00-26.00 sec 11.9 MBytes 100 Mbits/sec 0.077 ms 0/8561 (0%)
[ 5] 26.00-27.00 sec 11.7 MBytes 98.4 Mbits/sec 0.070 ms 137/8562 (1.6%)
[ 5] 27.00-28.00 sec 11.7 MBytes 98.2 Mbits/sec 0.064 ms 151/8562 (1.8%)
[ 5] 28.00-29.00 sec 11.8 MBytes 99.1 Mbits/sec 0.085 ms 77/8560 (0.9%)
[ 5] 29.00-30.00 sec 11.9 MBytes 100 Mbits/sec 0.068 ms 0/8563 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-30.05 sec 358 MBytes 100 Mbits/sec 0.000 ms 0/256874 (0%) sender
[SUM] 0.0-30.0 sec 186 datagrams received out-of-order
[ 5] 0.00-30.00 sec 355 MBytes 99.4 Mbits/sec 0.068 ms 1666/256849 (0.65%) receiver500M of 1000M
Code:
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[ 5] local 102.132.248.75 port 57412 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 33.6 MBytes 282 Mbits/sec 0.077 ms 20378/44536 (46%) (omitted)
[ 5] 1.00-2.00 sec 32.5 MBytes 273 Mbits/sec 0.080 ms 19453/42807 (45%) (omitted)
[ 5] 0.00-1.00 sec 33.1 MBytes 278 Mbits/sec 0.074 ms 19031/42810 (44%)
[ 5] 1.00-2.00 sec 33.8 MBytes 284 Mbits/sec 0.100 ms 18508/42803 (43%)
[ 5] 2.00-3.00 sec 32.4 MBytes 272 Mbits/sec 0.090 ms 19527/42810 (46%)
[ 5] 3.00-4.00 sec 33.4 MBytes 280 Mbits/sec 0.087 ms 18811/42810 (44%)
[ 5] 4.00-5.00 sec 33.5 MBytes 281 Mbits/sec 0.091 ms 18650/42722 (44%)
[ 5] 5.00-6.00 sec 33.6 MBytes 282 Mbits/sec 0.106 ms 18752/42890 (44%)
[ 5] 6.00-7.00 sec 33.1 MBytes 277 Mbits/sec 0.082 ms 19072/42812 (45%)
[ 5] 7.00-8.00 sec 33.4 MBytes 280 Mbits/sec 0.079 ms 18796/42809 (44%)
[ 5] 8.00-9.00 sec 33.6 MBytes 282 Mbits/sec 0.082 ms 18701/42809 (44%)
[ 5] 9.00-10.00 sec 33.3 MBytes 279 Mbits/sec 0.100 ms 18882/42802 (44%)
[ 5] 10.00-11.00 sec 33.5 MBytes 281 Mbits/sec 0.090 ms 18765/42811 (44%)
[ 5] 11.00-12.00 sec 33.0 MBytes 277 Mbits/sec 0.087 ms 19092/42810 (45%)
[ 5] 12.00-13.00 sec 32.7 MBytes 274 Mbits/sec 0.096 ms 19323/42805 (45%)
[ 5] 13.00-14.00 sec 33.1 MBytes 278 Mbits/sec 0.081 ms 19040/42813 (44%)
[ 5] 14.00-15.00 sec 33.3 MBytes 280 Mbits/sec 0.049 ms 18860/42802 (44%)
[ 5] 15.00-16.00 sec 33.5 MBytes 281 Mbits/sec 0.111 ms 18781/42807 (44%)
[ 5] 16.00-17.00 sec 33.3 MBytes 280 Mbits/sec 0.085 ms 18880/42814 (44%)
[ 5] 17.00-18.00 sec 32.8 MBytes 275 Mbits/sec 0.051 ms 19217/42802 (45%)
[ 5] 18.00-19.00 sec 33.6 MBytes 282 Mbits/sec 0.083 ms 18689/42814 (44%)
[ 5] 19.00-20.00 sec 32.9 MBytes 276 Mbits/sec 0.064 ms 19149/42797 (45%)
[ 5] 20.00-21.00 sec 32.0 MBytes 269 Mbits/sec 0.055 ms 19790/42795 (46%)
[ 5] 21.00-22.00 sec 32.3 MBytes 270 Mbits/sec 0.260 ms 19396/42561 (46%)
[ 5] 22.00-23.00 sec 32.8 MBytes 275 Mbits/sec 0.053 ms 19523/43060 (45%)
[ 5] 23.00-24.00 sec 33.0 MBytes 277 Mbits/sec 0.080 ms 19101/42828 (45%)
[ 5] 24.00-25.00 sec 33.0 MBytes 277 Mbits/sec 0.063 ms 19061/42784 (45%)
[ 5] 25.00-26.00 sec 33.3 MBytes 279 Mbits/sec 0.053 ms 18926/42826 (44%)
[ 5] 26.00-27.00 sec 33.3 MBytes 280 Mbits/sec 0.056 ms 18870/42809 (44%)
[ 5] 27.00-28.00 sec 33.3 MBytes 280 Mbits/sec 0.090 ms 18878/42814 (44%)
[ 5] 28.00-29.00 sec 33.5 MBytes 281 Mbits/sec 0.064 ms 18751/42783 (44%)
[ 5] 29.00-30.00 sec 33.3 MBytes 279 Mbits/sec 0.054 ms 18903/42829 (44%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-30.04 sec 1.75 GBytes 500 Mbits/sec 0.000 ms 0/1284410 (0%) sender
[SUM] 0.0-30.0 sec 276 datagrams received out-of-order
[ 5] 0.00-30.00 sec 995 MBytes 278 Mbits/sec 0.054 ms 569725/1284241 (44%) receiver- Joined
- Jan 11, 2016
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Yes so loads of retransmits at 500Mbps, please update your ticket with those results so the FNO can investigate.
Joka69
Expert Member
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- May 17, 2013
- Messages
- 2,901
@PBCool please can you get somebody to assist or escalate this ticket, it's going for 24hours now without an internet connection, I need this resolved urgently please.
Both my wife and I are working from home, and we require an internet connection.
We have already gone through quite a bit of data so far.
Please can you or somebody look at this ticket and assist with getting internet connection resolved.