Cool Ideas Fibre ISP – Feedback Thread 4

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ItherNiT

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Jan 31, 2011
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@PBCool Any update from vuma on the outage, more specifically why our IP's changed?

I'm busy moving my stuff over to Cloudflare's Argo Tunnels so it wont be an issue (for me at least) in the future.
 
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remoten

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Uhh are those new MFN prices/speeds thats been leaked/shown. Making its way here cough cough nudge nudge wink wink
 
SeaSickMama

SeaSickMama

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Dec 26, 2013
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having small disconnects with MFN clients in Carlswald seems to be 5-6 minutes at a time
Example of a bridge at a clients house to their grandparents

1650642482228.png
 
Praeses

Praeses

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Getting frequent disconnects on Frogfoot in Bloemfontein as well. Seems like it's completely dead now.
 
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gool

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Joined
Mar 29, 2022
Messages
72
gool said:
Hi

Still getting packet loss... Friday night, no gaming to be done with this kak line... Load of garbage.

Any progress with Octopoes?

#COOL-20220324-899811

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Hi. I'm still getting packetloss spikes in-game to Paris and London among others, 150-300 packets lost in a 10-minute session. Intermittent spikes of 1-10%+ ingoing and outgoing. I took my pc to a mates house on Openserve and lost 1-7 packets max in a 40-minute session, every time for a period of 4 days.

I've tested here directly to ONT with the same results, different desktops and laptops, different UTP cables and different routers, same thing. Had the same packetloss with previous RSAWeb on Octotel.

A technician Ben was looking into it and said he would do further tests to see if its likely a last mile issue line fault issue.
I've since heard no response back, he's ignoring me. The last email I got from him was April 10. I've emailed 3 times since then, last was 2 days ago, and still no reply.

What's the deal here? Is this too much to ask for?
I'm not even blaming Cool Ideas as I don't know if it's you or Octotel, but I want to know where the problem lies, so I can make a decision to move to Vumatel if that's what needs to be done, which will only be in June due to the fkn calendar months notice period...

So I've not been able to use this account for gaming for the entire duration of the account (3 months) and I'm gatvol now, I didn't expect this from Cool Ideas both in lack of service and in network performance, after epic performance with you at my previous residence. I was a big fan but that's starting to change.

Please get the bottom of it. If its Octotel, fine, but you should be engaging with them to fix it as I obviously can't. I need to know very soon as its nearly month end, but if its fixable then I don't have to wait another month to transfer to Vumatel and also get smacked with heavy installation costs after the R999 migration fee from RSAWeb to Cool Ideas on Octotel.

Thanks for any assistance.

#COOL-20220324-899811

@PBCool @TheRoDent
 
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RonSwanson

RonSwanson

Honorary Master
Joined
May 21, 2018
Messages
15,327
PBCool said:
If nothing on announcements please log as normal for me.
Click to expand...

It is on announcements, but probably needs following up with MFN and an update. From my logs, I experienced no less than 20 spurious disconnects yesterday, and this morning they have started again. Very frustrating.

1650688947000.png

Impala said:
Also struggling with frequent disconnects tonight on MFN - PTA North
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SeaSickMama said:
Logged

#COOL-20220422-918984​

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Mercury12 said:
The internet is unusable. Constant drops since yesterday evening
Click to expand...
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
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Messages
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gool said:
Hi. I'm still getting packetloss spikes in-game to Paris and London among others, 150-300 packets lost in a 10-minute session. Intermittent spikes of 1-10%+ ingoing and outgoing. I took my pc to a mates house on Openserve and lost 1-7 packets max in a 40-minute session, every time for a period of 4 days.

I've tested here directly to ONT with the same results, different desktops and laptops, different UTP cables and different routers, same thing. Had the same packetloss with previous RSAWeb on Octotel.

A technician Ben was looking into it and said he would do further tests to see if its likely a last mile issue line fault issue.
I've since heard no response back, he's ignoring me. The last email I got from him was April 10. I've emailed 3 times since then, last was 2 days ago, and still no reply.

What's the deal here? Is this too much to ask for?
I'm not even blaming Cool Ideas as I don't know if it's you or Octotel, but I want to know where the problem lies, so I can make a decision to move to Vumatel if that's what needs to be done, which will only be in June due to the fkn calendar months notice period...

So I've not been able to use this account for gaming for the entire duration of the account (3 months) and I'm gatvol now, I didn't expect this from Cool Ideas both in lack of service and in network performance, after epic performance with you at my previous residence. I was a big fan but that's starting to change.

Please get the bottom of it. If its Octotel, fine, but you should be engaging with them to fix it as I obviously can't. I need to know very soon as its nearly month end, but if its fixable then I don't have to wait another month to transfer to Vumatel and also get smacked with heavy installation costs after the R999 migration fee from RSAWeb to Cool Ideas on Octotel.

Thanks for any assistance.

#COOL-20220324-899811

@PBCool @TheRoDent
Click to expand...

Hi sorry to hear that, if it was something to do with us then it would affect all customers typically. Let me see what is going on.
 
RudderVator

RudderVator

Expert Member
Joined
Jun 15, 2010
Messages
2,340
PBCool said:
We are escalating with MFN this morning.
Click to expand...
Experienced it last night in PTA N MFN around 20:00.

PPPoE would show as connected with no traffic flow. Need to restart connection and it would work again for 5 mins.

Havent noticed a problem today however.
 
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