Cool Ideas Fibre ISP – Feedback Thread 4

AfricanTech · Apr 30, 2022

Jason-ZA said:
what IP is returned when you run "nslookup www.apple.com" in command prompt?

Non-authoritative answer:
Name: e6858.dscx.akamaiedge.net
Address: 23.5.107.206
Aliases: www.apple.com
www.apple.com.edgekey.net
www.apple.com.edgekey.net.globalredir.akadns.net

AfricanTech · Apr 30, 2022

TheRoDent said:
We're investigating. Seems like some of our Vumatel breakouts have shifted to places where it shouldn't be.

I'm on Frogfoot not Vuma though.

Jason-ZA · Apr 30, 2022

AfricanTech said:
Non-authoritative answer:
Name: e6858.dscx.akamaiedge.net
Address: 23.5.107.206
Aliases: www.apple.com
www.apple.com.edgekey.net
www.apple.com.edgekey.net.globalredir.akadns.net

Looks like your problem is DNS related, for me the CISP DNS servers return a local IP: 184.28.84.214
The IP you are getting is also unreachable for me.

Code:

> www.apple.com
Server:  cdns1.cisp.co.za
Address:  154.0.1.1

Non-authoritative answer:
Name:    e6858.dscx.akamaiedge.net
Addresses:  2600:1416:1000:180::1aca
          2600:1416:1000:183::1aca
          184.28.84.214
Aliases:  www.apple.com
          www.apple.com.edgekey.net
          www.apple.com.edgekey.net.globalredir.akadns.net

AfricanTech · Apr 30, 2022

Jason-ZA said:
Looks like your problem is DNS related, for me the CISP DNS servers return a local IP: 184.28.84.214
The IP you are getting is also unreachable for me.

Code:

> www.apple.com Server: cdns1.cisp.co.za Address: 154.0.1.1 Non-authoritative answer: Name: e6858.dscx.akamaiedge.net Addresses: 2600:1416:1000:180::1aca 2600:1416:1000:183::1aca 184.28.84.214 Aliases: www.apple.com www.apple.com.edgekey.net www.apple.com.edgekey.net.globalredir.akadns.net

Thanks. I have no idea why apple.com is resolving to that IP - I've tried a number of different DNS Server (8.8.8.8; 9.9.9.9; 1.1.1.1; CISP's default DNS) flushing both the router and PC cache between tries and still get the same result. As I posted earlier, if I activate my VPN then I get 103.86.99.99 from nslookup and that is reachable.

I'm speculating that it's something related to the external IP that's assigned to my connection.

TheRoDent · Apr 30, 2022

AfricanTech said:
Non-authoritative answer:
Name: e6858.dscx.akamaiedge.net
Address: 23.5.107.206
Aliases: www.apple.com
www.apple.com.edgekey.net
www.apple.com.edgekey.net.globalredir.akadns.net

This is reachable for me from JHB.

TheRoDent · Apr 30, 2022

TheRoDent said:
This is reachable for me from JHB.

And CPT

If still having issues please bump again.

TheRoDent · Apr 30, 2022

MDE said:
@PBCool @TheRoDent

Getting latency spikes every now and then for the last few days on your ips.

Does not happen on other addresses

Ola, which IP's plz? And a trace ?

AfricanTech · Apr 30, 2022

TheRoDent said:
And CPT

View attachment 1301148

If still having issues please bump again.

I'm still having issues....

I'll PM you my external IP address if that's at all useful

Code:

ping 23.5.107.206

Pinging 23.5.107.206 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 23.5.107.206:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Jason-ZA · Apr 30, 2022

AfricanTech said:
Thanks. I have no idea why apple.com is resolving to that IP - I've tried a number of different DNS Server (8.8.8.8; 9.9.9.9; 1.1.1.1; CISP's default DNS) flushing both the router and PC cache between tries and still get the same result. As I posted earlier, if I activate my VPN then I get 103.86.99.99 from nslookup and that is reachable.

I'm speculating that it's something related to the external IP that's assigned to my connection.

@AfricanTech Just out of interest, what is the result of this command? "nslookup www.apple.com 154.0.1.1"

@TheRoDent The IP you did the traceroute to from CPT is not reachable for me either (this problem doesnt affect me tho, just trying to you guys troubleshoot)

Code:

tracert 23.5.107.206

Tracing route to a23-5-107-206.deploy.static.akamaitechnologies.com [23.5.107.206]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  gateway-primary.home [10.0.0.1]
  2    12 ms    11 ms    11 ms  154.0.0.238
  3    11 ms    11 ms    11 ms  100.98.0.2
  4   152 ms   151 ms   151 ms  100.99.0.126
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7   159 ms   159 ms   159 ms  ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
  8   158 ms   159 ms   159 ms  BR2.Amsterdam1.surf.net [213.244.164.2]
  9   165 ms   165 ms   165 ms  ae2-10.RT.EQX.FKT.DE.retn.net [87.245.234.112]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

AfricanTech · Apr 30, 2022

Jason-ZA said:

@AfricanTech Just out of interest, what is the result of this command? "nslookup www.apple.com 154.0.1.1"

@TheRoDent The IP you did the traceroute to from CPT is not reachable for me either (this problem doesnt affect me tho, just trying to you guys troubleshoot)

Code:

tracert 23.5.107.206

Tracing route to a23-5-107-206.deploy.static.akamaitechnologies.com [23.5.107.206]
over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  gateway-primary.home [10.0.0.1]
  2    12 ms    11 ms    11 ms  154.0.0.238
  3    11 ms    11 ms    11 ms  100.98.0.2
  4   152 ms   151 ms   151 ms  100.99.0.126
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7   159 ms   159 ms   159 ms  ae2.3204.edge7.Amsterdam1.level3.net [4.69.162.181]
  8   158 ms   159 ms   159 ms  BR2.Amsterdam1.surf.net [213.244.164.2]
  9   165 ms   165 ms   165 ms  ae2-10.RT.EQX.FKT.DE.retn.net [87.245.234.112]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

Code:

 nslookup www.apple.com 154.0.1.1
Server:  cdns1.cisp.co.za
Address:  154.0.1.1

Non-authoritative answer:
Name:    e6858.dscx.akamaiedge.net
Addresses:  2600:1416:1000:183::1aca
          2600:1416:1000:180::1aca
          184.28.84.214
Aliases:  www.apple.com
          www.apple.com.edgekey.net
          www.apple.com.edgekey.net.globalredir.akadns.net

PS: Netflix, Google, MyBB, YouTube (Google), Battle.net all working fine, hell, even Xbox Live and Xbox remote play working fine

Jason-ZA · Apr 30, 2022

AfricanTech said:

Code:

 nslookup www.apple.com 154.0.1.1
Server:  cdns1.cisp.co.za
Address:  154.0.1.1

Non-authoritative answer:
Name:    e6858.dscx.akamaiedge.net
Addresses:  2600:1416:1000:183::1aca
          2600:1416:1000:180::1aca
          184.28.84.214
Aliases:  www.apple.com
          www.apple.com.edgekey.net
          www.apple.com.edgekey.net.globalredir.akadns.net

That looks like CISPs DNS servers are serving you the correct IP, something must have gone wrong when you tried changing your DNS to CISPs DNS, perhaps you need to flush DNS, etc, after changing.

AfricanTech · Apr 30, 2022

Jason-ZA said:
That looks like CISPs DNS servers are serving you the correct IP, something must have gone wrong when you tried changing your DNS to CISPs DNS, perhaps you need to flush DNS, etc, after changing.

I have flushed the DNS multiple times on the router (Mikrotik) and on my PC...

I'm using 8.8.8.8 / 8.8.4.4

Edit: and the issue arose before I started playing with the DNS - it did this 'spontaneously' some time this morning / last night.

AfricanTech · Apr 30, 2022

AfricanTech said:
Thanks. I have no idea why apple.com is resolving to that IP - I've tried a number of different DNS Server (8.8.8.8; 9.9.9.9; 1.1.1.1; CISP's default DNS) flushing both the router and PC cache between tries and still get the same result. As I posted earlier, if I activate my VPN then I get 103.86.99.99 from nslookup and that is reachable.

I'm speculating that it's something related to the external IP that's assigned to my connection.

Well now, I've done a bit more digging and I have the option "Use Peer DNS" ticked in my router - I thought that this took a lower priority over a manually entered one but evidently not.

Long story short, I've been using CISP's DNS server all along and not the manual one I entered. \

I've unticked that option and now am actually using 8.8.8.8 and voila! I can now ping 23.5.107.206 successfully

Edit: but now other things broke grrrr

Edit2: By other things broke I'm referring to Netflix which started misbehaving, so I switched "Use Peer DNS" back on (so using CISP DNS be default again) and Netflix starting working properly but the www.apple.com broke again...

Sigh

TheRoDent · Apr 30, 2022

AfricanTech said:
Well now, I've done a bit more digging and I have the option "Use Peer DNS" ticked in my router - I thought that this took a lower priority over a manually entered one but evidently not.

Long story short, I've been using CISP's DNS server all along and not the manual one I entered. \

I've unticked that option and now am actually using 8.8.8.8 and voila! I can now ping 23.5.107.206 successfully

Edit: but now other things broke grrrr

Edit2: By other things broke I'm referring to Netflix which started misbehaving, so I switched "Use Peer DNS" back on (so using CISP DNS be default again) and Netflix starting working properly but the www.apple.com broke again...

Sigh

Try flushing the DNS cache on your tik?

But realistically, 23.5.107.206 should be pingable regardless of DNS settings.

I do see that from a customer range in CPT it's unreachable, will investigate.

AfricanTech · Apr 30, 2022

TheRoDent said:
Try flushing the DNS cache on your tik?

But realistically, 23.5.107.206 should be pingable regardless of DNS settings.

I do see that from a customer range in CPT it's unreachable, will investigate.

I have flushed it.

Thanks

FYI, I'm back to using the CISP DNS servers (to ensure that I've ruled out third party issues)

feedmeee · May 1, 2022

steam completely offline, anyone else? doesnt seem like an outage on their side

wesleyg007 · May 1, 2022

feedmeee said:
steam completely offline, anyone else? doesnt seem like an outage on their side

I cannot access Steam either, along with EA Servers (Which I believe are hosted on Google Cloud). Vumatel Trenched, Southern Suburbs

feedmeee · May 1, 2022

lots of international websites, twitch chat, etc also offline

Vlad-III · May 1, 2022

feedmeee said:
lots of international websites, twitch chat, etc also offline

Same issues for me. Northern Subs in Cape Town

Vlad-III · May 1, 2022

Vlad-III said:
Same issues for me. Northern Subs in Cape Town

Seems to be back now though

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