Cool Ideas Fibre ISP – Feedback Thread 4

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PBCool

PBCool

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gool said:
I've replied to the tech assigned to my ticket. But I've now proven the problem lies with Cool Ideas.

Asked a friend 5km away, to use the Cool Ideas Openserve test account I was given to test to Valorant London, on his own PC, on his Openserve line.
In 2 test sessions he got: 100 packets lost in 7 minutes and 161 packets lost in 8 minutes.

He then dialed up his Vox Openserve account and got 0 (zero) packets lost in 7.5 minutes.

Session 1 (Cool Ideas/Openserve):
View attachment 1307728
Session 2 (Cool Ideas/Openserve):
View attachment 1307734
View attachment 1307730
Session 3 (Vox/Openserve):
View attachment 1307732

There's very evidently now a problem with your routing.
I've eliminated absolutely every single possibility on my end. It's not my PC, not my router, not my cabling, nothing to do with me whatsoever.

What is the next step now? How are you going to fix this?
Click to expand...
We've dropped one of the advertisements to AWS in Cape Town, please test again for me?
 
CrypticZA

CrypticZA

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PBCool said:
It's what makes this tricky to diagnose, it maybe one of the peering fabrics. So will revoke some advertising and do some more tests.
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Could they not just use the CISP VPN? They would peer in London with AWS then? Would rule out CT peering being an issue and if all is good you could conclude it is a problem in CT?
 
CrypticZA

CrypticZA

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gool said:
I've replied to the tech assigned to my ticket. But I've now proven the problem lies with Cool Ideas.

Asked a friend 5km away, to use the Cool Ideas Openserve test account I was given to test to Valorant London, on his own PC, on his Openserve line.
In 2 test sessions he got: 100 packets lost in 7 minutes and 161 packets lost in 8 minutes.

He then dialed up his Vox Openserve account and got 0 (zero) packets lost in 7.5 minutes.

Session 1 (Cool Ideas/Openserve):
View attachment 1307728
Session 2 (Cool Ideas/Openserve):
View attachment 1307734
View attachment 1307730
Session 3 (Vox/Openserve):
View attachment 1307732

There's very evidently now a problem with your routing.
I've eliminated absolutely every single possibility on my end. It's not my PC, not my router, not my cabling, nothing to do with me whatsoever.

What is the next step now? How are you going to fix this?
Click to expand...
If you want to play a few games together to test i can play a few, could join in a discord call and you can let me know when you have the issue and i can see from my side?
 
PBCool

PBCool

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CrypticZA said:
Could they not just use the CISP VPN? They would peer in London with AWS then? Would rule out CT peering being an issue and if all is good you could conclude it is a problem in CT?
Click to expand...
Not really ideal but a work around for a single customer. When our one 100G nap interface died recently we switched to an alternative and there were lots of complaints around packetloss. So it's the only thing I can suspect at this point.
 
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gool

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PBCool said:
We've dropped one of the advertisements to AWS in Cape Town, please test again for me?
Click to expand...
Can't say I'd be happy to have to use a VPN everytime to be honest.

I tested without the VPN as normal and still got loss.

I tested with the Cool Ideas VPN (ukvpn.cisp.co.za) and still got high loss:

1652442968360.png
1652443034776.png

Not sure if these are the direct server IPs but pasting anyway:

1652442820907.png

1652442893560.png
 

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gool

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CrypticZA said:
If you want to play a few games together to test i can play a few, could join in a discord call and you can let me know when you have the issue and i can see from my side?
Click to expand...
Sure man, thanks for the offer. The issue is always there to some degree. I'll pm you. :)
 
PBCool

PBCool

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gool said:
Can't say I'd be happy to have to use a VPN everytime to be honest.

I tested without the VPN as normal and still got loss.

I tested with the Cool Ideas VPN (ukvpn.cisp.co.za) and still got high loss:

View attachment 1308068
View attachment 1308070

Not sure if these are the direct server IPs but pasting anyway:

View attachment 1308062

View attachment 1308066
Click to expand...
All of those traces show no loss, if someone can test a game using the VPN for me because then something else is up. Maybe alternative servers you can chose in game?
 
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gool

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PBCool said:
All of those traces show no loss, if someone can test a game using the VPN for me because then something else is up. Maybe alternative servers you can chose in game?
Click to expand...
Valorant to Paris (with VPN):
1652444010739.png
1652443785205.png
1652443951152.png
1652443723992.png
1652443869957.png
 
CrypticZA

CrypticZA

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PBCool said:
All of those traces show no loss, if someone can test a game using the VPN for me because then something else is up. Maybe alternative servers you can chose in game?
Click to expand...
I am going to test with gool to the same server hopefully over the weekend - going to join his party and play a game or two and we will be able to see if we both have the issue etc.
 
TheRoDent

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gool said:
Valorant to Paris (with VPN):
View attachment 1308090
View attachment 1308082
View attachment 1308088
View attachment 1308080
View attachment 1308084
Click to expand...


The 172.65.192.156 is a cloudflare IP that would normally go local via our peering, but with the VPN it's obviously got international latency.

I see you gleaned the IP from resource monitor. Most games use a UDP connection for game traffic, not a TCP connection.

You can find out which IP's valorant uses by running "netstat -p udp -n -b" in command prompt (Run as administrator) and looking for the Valorant-Win64-Shipping excecutable.

That will give us an idea of the IP address of the game server that Valorant is connecting to.
 
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gool

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TheRoDent said:
The 172.65.192.156 is a cloudflare IP that would normally go local via our peering, but with the VPN it's obviously got international latency.

I see you gleaned the IP from resource monitor. Most games use a UDP connection for game traffic, not a TCP connection.

You can find out which IP's valorant uses by running "netstat -p udp -n -b" in command prompt (Run as administrator) and looking for the Valorant-Win64-Shipping excecutable.

That will give us an idea of the IP address of the game server that Valorant is connecting to.
Click to expand...
Thanks so much, really appreciate the hands on support from you and PB!

Am I doing something wrong? Can't see any UDP connections.

1652447612979.png
 
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TheRoDent

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gool

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Must be this, Microsoft Network Monitor, UDP packets, within Valorant's port range and Ping Plotter 7th hop is a riot domain
1652450900938.png
1652450918306.png
 
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luckystrike

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Glasswire works great to find ip's for gameservers.

Select usage==>your app (apex or any game)==>>> and you can select timeline to list your latest server.

1652452602978.png
 
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