Cool Ideas Fibre ISP – Feedback Thread 4

[TheRoDent]

Great thanks! Gumani got the static IP going (he's been great so far, lots of contact and follow ups). Was some umming and ahing about the ICMP stuff but all seems alright? You're welcome to Anydesk in as well if need be.

Yeah we need the ICMP to trend your line. Got the details from Jacques will add it to our system.

 

[Overblaze]

Yeah we need the ICMP to trend your line. Got the details from Jacques will add it to our system.

Should I create a ticket?

 

[Umzimbeet]

I've raised a ticket #COOL-20220516-934036. Internet is dead. The LOS light on the ONT is flashing red.
I'm in Midrand on openserve, is there an issue?

 

[TheRoDent]

Should I create a ticket?

Let's diagnose with @gool first. A static IP wont change anything on your side unless there's an FNO issue that we're trying to debug.

At this point, it simply seems like riotgames have issues occasionally that we cannot control

 

[Overblaze]

Ok cool. I'll keep up to date with the thread.

I've essentially had this packet loss from Valorant launch.

Mine could be an unrelated Octotel issue, but let's see what @gool 's investigation uncovers.

 

[CrypticZA]

Ok cool. I'll keep up to date with the thread.

I've essentially had this packet loss from Valorant launch.

Mine could be an unrelated Octotel issue, but let's see what @gool 's investigation uncovers.

Well I've never had the issue until now and my lines performing as it should

 

[TheRoDent]

Well I've never had the issue until now and my lines performing as it should

The common thread here is that it's not our lines, access network, or transit to the UK. But Valorant itself, possibly due to how we connect to them in the UK. (Which is why other ISP's may not exhibit the same problem).

I'm now monitoring several of their servers, to establish some trends. If we can bypass a bad peeringing relationship with them we will, but it's not simple. They have servers on AWS, and also some of their own, all of which take different paths.

Again, as I always encourage gamers, insist that they at least deploy some local servers. We now have AWS, and Azure, so their excuses are running out.

I refuse to even install Valorant (being a keen FPS gamer myself). I refuse to accept 140ms pings.

Thou shalt not have my money.

 

[CrypticZA]

The common thread here is that it's not our lines, access network, or transit to the UK. But Valorant itself, possibly due to how we connect to them in the UK. (Which is why other ISP's may not exhibit the same problem).

I'm now monitoring several of their servers, to establish some trends. If we can bypass a bad peeringing relationship with them we will, but it's not simple. They have servers on AWS, and also some of their own, all of which take different paths.

Again, as I always encourage gamers, insist that they at least deploy some local servers. We now have AWS, and Azure, so their excuses are running out.

I refuse to even install Valorant (being a keen FPS gamer myself). I refuse to accept 140ms pings.

Thou shalt not have my money.

I wouldn't recommend it, it's anti cheat is the most annoying programme ever that has to run whenever the pc is on and if you close it you need to restart the pc to get it to run again....

I'm not the biggest fan of the game but more concerned it causing issues in other games.

I'll try do some testing with Apex which has a AWS region as well but sadly Eskom has my loadshedding schedule on 8pm to 10pm for the next like 4 days.

When I last got to play I chose New York since its an independent provider and guarantees a good experience... unlike Google....

 

[gool]

The common thread here is that it's not our lines, access network, or transit to the UK. But Valorant itself, possibly due to how we connect to them in the UK. (Which is why other ISP's may not exhibit the same problem).

I'm now monitoring several of their servers, to establish some trends. If we can bypass a bad peeringing relationship with them we will, but it's not simple. They have servers on AWS, and also some of their own, all of which take different paths.

Again, as I always encourage gamers, insist that they at least deploy some local servers. We now have AWS, and Azure, so their excuses are running out.

I refuse to even install Valorant (being a keen FPS gamer myself). I refuse to accept 140ms pings.

Thou shalt not have my money.

I don't think Riot gives a hoot about SA, we don't even have local League of legends servers here and that games been out forever. Highly doubt they'll ever deploy here. Valorant's a great game, modern interpolation like it has has improved a lot, very good considering. I played CS 1.3,1.5,1.6/CS-source/CSGO since 2000 for 20 odd years and can't go back now, feels outdated, kills are more satisfying in Valorant and the game has far more depth.
Lot of locals play Apex and Fortnite internationally as well, nothing beats low ping but we'll miss out on all these modern titles if we don't just accept high ping.

Thanks for the follow up.

 

[tm458]

Again, as I always encourage gamers, insist that they at least deploy some local servers. We now have AWS, and Azure, so their excuses are running out.

One of the excuses i hear that circulates alot (not from Riot themselves) is that we don't have a large enough player base to warrant getting servers but then a place like middle east got a server after launch. It would take me a while to find an immortal game even in peak queuing times unless i selected EU servers along with bahrain.

Even though i've heard something different from one of their employees, i still think that Riot has something against ZA :/

 

[MDE]

Not sure if this will help locate those pesky IPs...Portmaster https://safing.io/portmaster/ came across it today.

 

[TheRoDent]

One of the excuses i hear that circulates alot (not from Riot themselves) is that we don't have a large enough player base to warrant getting servers but then a place like middle east got a server after launch. It would take me a while to find an immortal game even in peak queuing times unless i selected EU servers along with bahrain.

Even though i've heard something different from one of their employees, i still think that Riot has something against ZA :/

One of the reasons the don't have a large playerbase over here is because they don't have local servers.

 

[Seeyou]

Getting some pretty crappy packet loss to Apex servers in Frankfurt as well, when assigned to them. Doesn't show up on MTR but present in game. Could be the crappy servers too, but thought I'd mention it anyway:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   39 |   39 |    0 |    0 |    0 |    0 |
|                             154.0.0.242 -    0 |   39 |   39 |    0 |    0 |    3 |    1 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|           ae-6.edge7.London1.Level3.net -    0 |   39 |   39 |  140 |  141 |  151 |  140 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|     LIMELIGHT-N.ear2.London2.Level3.net -    0 |   39 |   39 |  141 |  141 |  144 |  141 |
|            siteprotect.security.neustar -    0 |   39 |   39 |  141 |  143 |  183 |  141 |
|                         156.154.217.130 -    0 |   39 |   39 |  154 |  155 |  178 |  154 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|  gre01.fra.siteprotect.security.neustar -    0 |   39 |   39 |  153 |  154 |  204 |  153 |
|                         156.154.253.115 -    0 |   39 |   39 |  154 |  154 |  165 |  154 |
|        ae0.fra7-pe-electra.bb.gdinf.net -    0 |   39 |   39 |  154 |  155 |  177 |  154 |
|         ae0.fra7.sr-right.dcn.gdinf.net -    0 |   39 |   39 |  154 |  154 |  158 |  154 |
|et-51.ds1-right.ieg47.frankfurt.de.velia.net -    0 |   39 |   39 |  154 |  154 |  159 |  154 |
|                            85.195.76.95 -    0 |   39 |   39 |  154 |  154 |  160 |  154 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[CrypticZA]

Getting some pretty crappy packet loss to Apex servers in Frankfurt as well, when assigned to them. Doesn't show up on MTR but present in game. Could be the crappy servers too, but thought I'd mention it anyway:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   39 |   39 |    0 |    0 |    0 |    0 |
|                             154.0.0.242 -    0 |   39 |   39 |    0 |    0 |    3 |    1 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|           ae-6.edge7.London1.Level3.net -    0 |   39 |   39 |  140 |  141 |  151 |  140 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|     LIMELIGHT-N.ear2.London2.Level3.net -    0 |   39 |   39 |  141 |  141 |  144 |  141 |
|            siteprotect.security.neustar -    0 |   39 |   39 |  141 |  143 |  183 |  141 |
|                         156.154.217.130 -    0 |   39 |   39 |  154 |  155 |  178 |  154 |
|                   No response from host -  100 |    8 |    0 |    0 |    0 |    0 |    0 |
|  gre01.fra.siteprotect.security.neustar -    0 |   39 |   39 |  153 |  154 |  204 |  153 |
|                         156.154.253.115 -    0 |   39 |   39 |  154 |  154 |  165 |  154 |
|        ae0.fra7-pe-electra.bb.gdinf.net -    0 |   39 |   39 |  154 |  155 |  177 |  154 |
|         ae0.fra7.sr-right.dcn.gdinf.net -    0 |   39 |   39 |  154 |  154 |  158 |  154 |
|et-51.ds1-right.ieg47.frankfurt.de.velia.net -    0 |   39 |   39 |  154 |  154 |  159 |  154 |
|                            85.195.76.95 -    0 |   39 |   39 |  154 |  154 |  160 |  154 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Frankfurt is AWS you need to do quite a bit of digging to find the IPs normally I use to find this same host as well but it's actually hosted on AWS

 

[EpicPotato]

You guys get +- 150 to London in CT?!
This makes me sad. Durban, Metrofibre and this is the usual. In game, it averages about 3-4ms higher, and packet loss is around 500 per game. Bahrain is an absolute horror show and usually packet loss is in the 1000s.
The VPN drops London by about 3ms, so not enough to be worth using.

 

[CrypticZA]

You guys get +- 150 to London in CT?!
This makes me sad. Durban, Metrofibre and this is the usual. In game, it averages about 3-4ms higher, and packet loss is around 500 per game. Bahrain is an absolute horror show and usually packet loss is in the 1000s.
The VPN drops London by about 3ms, so not enough to be worth using.

View attachment 1310346

We average around 145-150 for London/Bahrain (when that route is on) and then Paris is like 5ms higher.\

AWS route us generally the same way as the VPN would go so make sense it doesn't help you much, sadly Durban is like the neglected kid when it comes to latency etc you guys have it extra rough

 

[DYreX146]

You guys get +- 150 to London in CT?!
This makes me sad. Durban, Metrofibre and this is the usual. In game, it averages about 3-4ms higher, and packet loss is around 500 per game. Bahrain is an absolute horror show and usually packet loss is in the 1000s.
The VPN drops London by about 3ms, so not enough to be worth using.

View attachment 1310346

I uninstalled Valorant now but when I tried it a few days ago I got 173ms to London and 178ms to Paris (also in KZN), but I honestly think the game is unplayable with KZN ping.

At least Apex isn't so bad by comparison because I feel like Valorant has some sort of server side movement validation because I kept getting pulled backwards after jumping or getting shot at.

 

[Enzo Matrix]

Question

Do you guys plan on offering a 200/200 on vuma?

Im on your 100/100 for 1099, and for 60 bucks more i can get 200/200 from another isp.

Just checking before i pull the trigger

Thanks

 

[CrypticZA]

I uninstalled Valorant now but when I tried it a few days ago I got 173ms to London and 178ms to Paris (also in KZN), but I honestly think the game is unplayable with KZN ping.

At least Apex isn't so bad by comparison because I feel like Valorant has some sort of server side movement validation because I kept getting pulled backwards after jumping or getting shot at.

I agree here, Valorant on 150 vs 170 is a huge difference even but Apex 150 vs 210 feels the same.

I have been playing on New York servers and honestly the game feels the same as a good day on EU.

When you get the horrible 195ms (CT to Finland) vs the 145 to London it feels the same. Where i did feel a difference was when i used exitlag to get around 130ms to Singapore i could feel a difference there more shots hit etc but then again it could have been an ultra smooth connection to the server - similar to what i am experncing playing on New York at 210ms.

 

[tm458]

Do you guys plan on offering a 200/200 on vuma?

Cool ideas already offers 200/200 on vuma